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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80360 Views

9 replies

2 likes

Account
Login
  • 80360 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653700 Views

13 replies

4 likes

Account
  • 653700 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734106 Views

18 replies

29 likes

  • 734106 Views
  • 18 replies
  • 29 likes

hello

I have a problem. I am premium member and sometimes i dont connact to the internet i cant listen to my download music and so what can i do?

Newbie

I have a problem. I am premium member and sometimes i dont connact to the internet i cant listen to my download music and so what can i do?

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Connect Spotify with Facebook

I can't connect my Spotify account with Facebook because my Facebook account is connected to another Spotify account. But I can't delete the connection between my Facebook and the other Spotify account.Can anyone help me?

Newbie

I can't connect my Spotify account with Facebook because my Facebook account is connected to another Spotify account. But I can't delete the connection between my Facebook and the other Spotify accou...

wartist

Gig Goer

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Linked to wrong facebook

Hi. My spotify(mac) links to the wrong facebook account. I´ve tried the solutions suggested. Even waited 24 hours. But still wrong. What am i doing wrong?

Newbie

Hi. My spotify(mac) links to the wrong facebook account. I´ve tried the solutions suggested. Even waited 24 hours. But still wrong. What am i doing wrong?

Jiana

Community Legend

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Payment done but still as free user active?

HelloI am traveling in Turkey and my account has been suspended. I did the payment 16.00 Swiss Francs over Apple ID but on my Spotify Account my status is still showen as payment not done. Whats the problem? Spotify Account: z.tazim

Newbie

Hello I am traveling in Turkey and my account has been suspended. I did the payment 16.00 Swiss Francs over Apple ID but on my Spotify Account my status is still showen as payment not done. Whats th...

Maxim

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account overview appearing in a different language

Hello!I log on to my Spotify account on Firefox and it seems to have somehow been changed to Chinese. The domain itself keeps automatically reverting to spotify/tw instead of my usual spotify/au as I am currently in Australia. Thanks!

Newbie

Hello! I log on to my Spotify account on Firefox and it seems to have somehow been changed to Chinese. The domain itself keeps automatically reverting to spotify/tw instead of my usual spotify/au as...

Jiana

Community Legend

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo unirme a mi propia suscripción

Hola llevo pagando una suscripción familiar para 3 por más de medio año y yo siendo la titular de la suscripción nunca he podido vincular mi cuenta a premium, sin embargo mis 2 hijos si ha podido vincular las suyas a la suscripción.Me podrían ayudar ...

Casual Listener

Hola llevo pagando una suscripción familiar para 3 por más de medio año y yo siendo la titular de la suscripción nunca he podido vincular mi cuenta a premium, sin embargo mis 2 hijos si ha podid...

MonikaG1

Casual Listener

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Computer Reimaged, Facebook Login Not Working

Help Spotify! I can't work without you and now you aren't working! I recently had my computer imaged and had to reinstall Spotify. Upon reinstallation, I needed to log in to Spotify using my Facebook credentials. I click the blue "Log In With Faceboo...

Newbie

Help Spotify!  I can't work without you and now you aren't working!   I recently had my computer imaged and had to reinstall Spotify.  Upon reinstallation, I needed to log in to Spot...

osornios

Spotify Star

379 Views

1 replies

0 likes

Login
  • 379 Views
  • 1 replies
  • 0 likes

Spotify Account Hacked

My Spotify account got hacked, I managed to get it back but now it has a bunch of random German music on it and I need my old playlist back. Is there any way I can get it recovered?

Newbie

My Spotify account got hacked, I managed to get it back but now it has a bunch of random German music on it and I need my old playlist back. Is there any way I can get it recovered?  

Jiana

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

não lembro meu usuário

Fiz uma conta premeum, mas não consigo lembrar nome do usuário nem o email que utilizei na época, mas ainda estou pagando. Como posso cancelar??

Newbie

Fiz uma conta premeum,  mas não consigo lembrar  nome do usuário nem o email que utilizei na época, mas ainda estou pagando. Como posso cancelar??

320 Views

0 replies

0 likes

Account
Premium
  • 320 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mi dirección

¿Dónde puedo modificar mi dirección o ver cuál es?

Newbie

¿Dónde puedo modificar mi dirección o ver cuál es?

MonicaM_Bogota

Roadie

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Can't login into my account!

I used to be able to diectly get into my music just by tapoing on the icon. Now I need to login, but I can't remember my PW AND it keeps saying my session had expired everytime I try to reset my PW!!! Help!

Newbie

I used to be able to diectly get into my music just by tapoing on the icon. Now I need to login, but I can't remember my PW AND it keeps saying my session had expired everytime I try to reset my PW!!...

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

I have deleted my facebook

I have deleted facebook forgetting it was linked to my spotify premium account. Can i sort this and get all my old playlists and payment details transferred to a new spotify account?

Newbie

I have deleted facebook forgetting it was linked to my spotify premium account. Can i sort this and get all my old playlists and payment details transferred to a new spotify account?

Jiana

Community Legend

289 Views

1 replies

0 likes

Account
  • 289 Views
  • 1 replies
  • 0 likes

Premium test cancel

How to cancel free premium test?

Newbie

How to cancel free premium test?

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Accidentally deleted a song

I was trying to remove a grayed out song but instead i removed two other songs. I remembered one of them so i added it right back but forgot the others name. How can I get it back?

Newbie

I was trying to remove a grayed out song but instead i removed two other songs. I remembered one of them so i added it right back but forgot the others name. How can I get it back? 

livie0727

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

User Name and Password the Same

I've been trying to get help on this topic for the last hour - no answer from Spotify Twitter, etc... Trying to set up an account for our company. I don't need a "brand account", but we do need the auto generated user name changed, because it is the ...

Visitor

I've been trying to get help on this topic for the last hour - no answer from Spotify Twitter, etc...    Trying to set up an account for our company.  I don't need a "brand account",...

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get Reset Password message if using Firefox

Premium member here. I haven't been able to log into Spotify on my laptop the last couple of days, so I've been trying to get a Reset Password message emailed to the account I used to sign up for Spotify. After clicking the Reset Password link at the...

Newbie

Premium member here.   I haven't been able to log into Spotify on my laptop the last couple of days, so I've been trying to get a Reset Password message emailed to the account I used to sign u...

FabianS_Bogota

Roadie

368 Views

1 replies

0 likes

Login
Premium
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution No cargan las playlist ni mi biblioteca

Hola Spotify. Tengo premium y sinceramente me funciona pésimo. No me carga la biblioteca con mis playlist descargadas y tampoco puedo visualizarlas cuando voy a playlists. Nose donde comunicarme con ustedes para que solucionen el error porque estoy p...

Casual Listener

Hola Spotify. Tengo premium y sinceramente me funciona pésimo. No me carga la biblioteca con mis playlist descargadas y tampoco puedo visualizarlas cuando voy a playlists. Nose donde comunicarme con ...

sebascolotto

Casual Listener

4039 Views

3 replies

0 likes

Premium
  • 4039 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why does spotify only work when it wants to?

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been especially bad, I've not been able to use it since abo...

Casual Listener

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been esp...

MonicaM_Bogota

Roadie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Can't connect spotify to facebook

Hi there, Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads.Tried fully updating, tried using different browsers, pretty much tried everything I've already seen on this help forum.Please ad...

Regular

Hi there,   Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads. Tried fully updating, tried using different browsers, pretty much...

JamesBanks90

Regular

494 Views

4 replies

0 likes

  • 494 Views
  • 4 replies
  • 0 likes