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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422035 Views
  • 965 replies
  • 108 likes
  • Account
  • 422035 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186805 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186805 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103567 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103567 Views
  • 69 replies
  • 10 likes

Superuser Contribution Premium account doesn't work

For a while ago i changed from Telia to Vimla on my phone. My spotify premium account was connected to Telia wich made my premium account to change to a regular "spotify free". This I was aware of when changing from Telia to Vimla so about a week or ...

  • Casual Listener
  • For a while ago i changed from Telia to Vimla on my phone. My spotify premium account was connected to Telia wich made my premium account to change to a regular "spotify free". This I was aware of wh...
  • felix4cool
  • Casual Listener
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Bang Olufsen and spotify. Impossible to connect to Spotify with Beosound 5

Have upgraded muy Spotify to Premium but it is still impossible to connect my Beo Sound 5 with spotify, is this a known problem?

  • Newbie
  • Have upgraded muy Spotify to Premium but it is still impossible to connect my Beo Sound 5 with spotify, is this a known problem?
  • Stefan_E
  • Music Fan
  • 1088 Views
  • 2 replies
  • 0 likes
  • 1088 Views
  • 2 replies
  • 0 likes

all my playlist gone

What the **bleep**All me playlist just disapear.all my music vanished just like that. What fking happend.

  • Newbie
  • What the **bleep** All me playlist just disapear. all my music vanished just like that.   What fking happend.
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Solved!! Moved country and now can't use spotify?

I moved from UK to Sweden, and I when I log in to spotify it goes offlne and tells me to update my account because it does not match my location. When I try to change my location to Sweden it wont let me without entering card details..... I can't cha...

  • Newbie
  • I moved from UK to Sweden, and I when I log in to spotify it goes offlne and tells me to update my account because it does not match my location. When I try to change my location to Sweden it wont le...
  • Hatijane
  • Newbie
  • 10275 Views
  • 35 replies
  • 0 likes
  • 10275 Views
  • 35 replies
  • 0 likes

Solved!! Don't get mail anymore with proof of payment

When I started the subscription I got a proof of payment every month for 2 or 3 months. It suddenly stopped, and I can't figure out why. Thank you for your feedback.

  • Casual Listener
  • When I started the subscription I got a proof of payment every month for 2 or 3 months. It suddenly stopped, and I can't figure out why.   Thank you for your feedback.
  • jaamesc
  • Casual Listener
  • 420 Views
  • 4 replies
  • 0 likes
  • Account
  • 420 Views
  • 4 replies
  • 0 likes

Cant login on Roku

I can log in on my phone through my Facebook account, but when I try on Roku, it says the username or password is incorrect. What am I doing wrong?

  • Casual Listener
  • I can log in on my phone through my Facebook account, but when I try on Roku, it says the username or password is incorrect. What am I doing wrong?
  • Cthompson3401
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

I have gained artist access, but I still do not have a login

Hello! I have gained artist access but I still am unsure of how to actually login in to my spotify artist account so that I can manage it. Please help. Below is the email I received once my request was approved for artist account. However, When I cli...

  • Casual Listener
  • Hello!   I have gained artist access but I still am unsure of how to actually login in to my spotify artist account so that I can manage it. Please help. Below is the email I received once my ...
  • Hubo
  • Community Legend
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Editing playlists

I've been trying to edit my playlists for a really long time, my girlfriend is able to but I am not just wondering how to become a rockstar because I know you have to but am not sure how.

  • Casual Listener
  • I've been trying to edit my playlists for a really long time, my girlfriend is able to but I am not just wondering how to become a rockstar because I know you have to but am not sure how.
  • Hubo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Spotify used somewhere else after password change

For some days now my account pauses and I get a notification on iOS saying it is being used somewhere else, showing varying alien device names.I have changed my Facebook password and used the Spotify function to log off from all devices but the issue...

  • Casual Listener
  • For some days now my account pauses and I get a notification on iOS saying it is being used somewhere else, showing varying alien device names. I have changed my Facebook password and used the Spo...
  • BrunoThomas
  • Casual Listener
  • 343 Views
  • 3 replies
  • 0 likes
  • Security
  • 343 Views
  • 3 replies
  • 0 likes

Spotify account hijacked

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. How can you solve this?...

  • Casual Listener
  • My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with...
  • kejt_
  • Community Legend
  • 364 Views
  • 5 replies
  • 0 likes
  • 364 Views
  • 5 replies
  • 0 likes

Gift Card

I have a Spotifiy gift card worth 10 € and wanted to bring me Spotifiy Premium . When I wanted to redeem showing it to me at " Oops try it again " Why is not going?

  • Newbie
  • I have a Spotifiy gift card worth 10 € and wanted to bring me Spotifiy Premium . When I wanted to redeem showing it to me at " Oops try it again " Why is not going?
  • Henkka-74
  • Newbie
  • 2758 Views
  • 20 replies
  • 7 likes
  • Other
  • 2758 Views
  • 20 replies
  • 7 likes

Spotify Support Case # 08653726

I really need support for my Account. Can't mention the name here! Spotify Support should have every needed intel on their inbox!

  • Visitor
  • I really need support for my Account. Can't mention the name here! Spotify Support should have every needed intel on their inbox!
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! message cette chanson n'est pas disponible pour tous les titres sur pc (abonné premium) RESOLU

bonjour ce matin, sur pc windows, impossible de lire les titres de playlists ou hors playlists. message en fichier joint j'ai relancé l'appli, me suis déconnecté, reconnecté.... par contre sur android, ça marche.... merci pour l'aide ou la résolution...

  • Music Fan
  • bonjour   ce matin, sur pc windows, impossible de lire les titres de playlists ou hors playlists.   message en fichier joint   j'ai relancé l'appli, me suis déconnecté, reconnect...
  • clc5032
  • Newbie
  • 7439 Views
  • 28 replies
  • 0 likes
  • Premium
  • 7439 Views
  • 28 replies
  • 0 likes

necesito contactar con Spotify cómo puedo hacerlo?

Buenos días, tengo que ponerme en contacto con Uds. porque nos está reclamando la Sociedad General de Autores un pago que creemos está cubierto con su suscripción. Serían tan amables de pasarme una dirección de correo electrónico donde les pueda envi...

  • Newbie
  • Buenos días, tengo que ponerme en contacto con Uds. porque nos está reclamando la Sociedad General de Autores un pago que creemos está cubierto con su suscripción. Serían tan amables de pasarme una d...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Não consigo usar o web player (Você está ouvindo em XT1635-02)

Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ouvindo sim, mas já não estou mais no smartphone, que...

  • Casual Listener
  • Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ou...
  • Bittencourt
  • Spotify Star
  • 1120 Views
  • 5 replies
  • 0 likes
  • Other
  • 1120 Views
  • 5 replies
  • 0 likes

Solved!! Eliminar/bloquear un seguidor

Hola, lo primero un saludo a toda la comunidad y gracias por vuestra ayuda para intentar solucionar esta duda que tengo. ¿Existe alguna forma de bloquear a un usuario para que no pueda ser seguidor mío? y en caso de no poderse realizar desde ningún p...

  • Newbie
  • Hola, lo primero un saludo a toda la comunidad y gracias por vuestra ayuda para intentar solucionar esta duda que tengo. ¿Existe alguna forma de bloquear a un usuario para que no pueda ser seguidor m...
  • biatorrano
  • Casual Listener
  • 148244 Views
  • 9 replies
  • 39 likes
  • Other
  • 148244 Views
  • 9 replies
  • 39 likes

Någon använder mitt account

Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden.Mvh john

  • Newbie
  • Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden. Mvh john
  • Hempe421
  • Newbie
  • 453 Views
  • 2 replies
  • 0 likes
  • Account
  • 453 Views
  • 2 replies
  • 0 likes

I can't Join the family premium from my friend's inviting

Hey i just get inviting from my friend , but i still cant use it after i typed the same address ?Please help me to save this problem!!!

  • Newbie
  • Hey i just get inviting from my friend , but i still cant use it after i typed the same address ? Please help me to save this problem!!!
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Unauthorized person posted our song on Spotify

How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need immediate removal of this HRMI/Blakbird company. Pleas...

  • Newbie
  • How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need imm...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes