Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 298 Views
  • 0 replies
  • 6 likes
  • Security
  • 298 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436181 Views
  • 971 replies
  • 108 likes
  • Account
  • 436181 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193856 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193856 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106345 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106345 Views
  • 70 replies
  • 11 likes

Superuser Contribution Can't log in to spotify

Hey there, i am currently in south africa and used spotify since i came here but today i cant log in anymore and it says it is because i am in a different country. But i do have spotify premium so actually it has to work where ever i am.Please help m...

  • Newbie
  • Hey there, i am currently in south africa and used spotify since i came here but today i cant log in anymore and it says it is because i am in a different country. But i do have spotify premium so ac...
  • SergioDavid
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution changed email

My email account has been deleted, but it is connected to my Spotify account and I need to cancel. How do I cancel when i cannot access my email?

  • Newbie
  • My email account has been deleted, but it is connected to my Spotify account and I need to cancel.  How do I cancel when i cannot access my email?
  • SergioDavid
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Change Country because "email already taken"

I created an email and a spotify while on vacation in Europe. The account added Austria as the country I was in. I would like to buy premium but I am now back in the USA and tried entering my credit card and was told I need to change the country to t...

  • Newbie
  • I created an email and a spotify while on vacation in Europe. The account added Austria as the country I was in. I would like to buy premium but I am now back in the USA and tried entering my credit ...
  • SergioDavid
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone used my account

I was listening Spotify from my phone and suddenly the music stoped.I unlocked my phone and saw that someone with Mi 5 listening from my account.I was **bleep** Then i changed to my device, then he changed to his and this continued...I'm sure is not ...

  • Casual Listener
  • I was listening Spotify from my phone and suddenly the music stoped. I unlocked my phone and saw that someone with Mi 5 listening from my account. I was **bleep** 😮 Then i changed to my devi...
  • SergioDavid
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hijack

Hi, I've recently encountered my music pausing due to "account being used elsewhere". The other day I logged out of all devices/accounts and changed my password as a precautionary measure. However, the problem has continued, so today, I logged back o...

  • Newbie
  • Hi,   I've recently encountered my music pausing due to "account being used elsewhere".   The other day I logged out of all devices/accounts and changed my password as a precautionary m...
  • SergioDavid
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 287 Views
  • 1 replies
  • 0 likes

Familienmitglieder die nicht dieselbe Adresse haben

Liebes Spotify Team, ich habe einen spotify premium famliy account und den benutzen bisher nur ich und meine Frau und wir wohnen auch an der selben Adresse.Nun wollte meine Mutter ebenfalls spotify nutzen und ich habe angeboten das sie mit in den pre...

  • Newbie
  • Liebes Spotify Team,   ich habe einen spotify premium famliy account und den benutzen bisher nur ich und meine Frau und wir wohnen auch an der selben Adresse. Nun wollte meine Mutter ebenfall...
  • 783 Views
  • 0 replies
  • 0 likes
  • Premium
  • 783 Views
  • 0 replies
  • 0 likes

Problem mit dem Account

hallo zusammen, ich habe ein Problem mit meinem Account. Folgendes: Bisher habe ich Spotify PREMIUM nur auf meinem Handy genutzt.Nun wollte ich dies auch auf dem Laptop tun, als ich mich mit dem selben Account angemeldet habe, wurden mir keine Playli...

  • Newbie
  • hallo zusammen,   ich habe ein Problem mit meinem Account.  Folgendes: Bisher habe ich Spotify PREMIUM nur auf meinem Handy genutzt. Nun wollte ich dies auch auf dem Laptop tun, als ich...
  • 294 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 294 Views
  • 0 replies
  • 0 likes

This username or password is incorrect. (error code: 3)

Hello everyone. I am a premium Spotify user. Yesterday at mid day I was auto logged out from my spotify. This morning I've tried logging back into it and it gives me this message: This username or password is incorrect. (error code: 3) My account is ...

  • Newbie
  • Hello everyone. I am a premium Spotify user.   Yesterday at mid day I was auto logged out from my spotify. This morning I've tried logging back into it and it gives me this message:   T...
  • Maxim
  • Spotify Star
  • 703 Views
  • 1 replies
  • 0 likes
  • Login
  • 703 Views
  • 1 replies
  • 0 likes

Spotfy no receiver denon

Olá, uso meu Spotify com login do Facebook, mas não consigo logar no receiver da Denon por conta disso. Como fazer? É possível mudar o login para nome de usuário e senha ao invés de vincular ao Facebook?

  • Newbie
  • Olá, uso meu Spotify com login do Facebook, mas não consigo logar no receiver da Denon por conta disso. Como fazer? É possível mudar o login para nome de usuário e senha ao invés de vincular ao Faceb...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Solved!! Premium for Family with artist account?

My son has an artist 'account' connected to his premium account. If he accepts my invitation to premium for Family, Will this affect his artist account?

  • Casual Listener
  • My son has an artist 'account' connected to his premium account. If he accepts my invitation to premium for Family, Will this affect his artist account?
  • Annekarinhalås
  • Casual Listener
  • 2061 Views
  • 3 replies
  • 0 likes
  • 2061 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelar assinatura -

Apareceu um debito de spotify no meu cartão de credito e eu não sei como cancelar. Spotify nçao tem email ne telefone e eu não sou assinante (portanto nçao tenho como cancelar pelo site deles). Coisa louca, tou pagando e nçao consigo cancelar. Como f...

  • Casual Listener
  • Apareceu um debito de spotify no meu cartão de credito e eu não sei como cancelar. Spotify nçao tem email ne telefone e eu não sou assinante (portanto nçao tenho como cancelar pelo site deles). &nbsp...
  • valtercruz1970
  • Casual Listener
  • 1679 Views
  • 2 replies
  • 1 likes
  • 1679 Views
  • 2 replies
  • 1 likes

Playlists keep disappearing

I lost all my playlists on Friday. A customer service agent at Spotify restored them all yesterday. They have now all disappeared again, and I'm seeing other playlists that I didn't create. It's like I'm logged into someone else's account.

  • Newbie
  • I lost all my playlists on Friday. A customer service agent at Spotify restored them all yesterday. They have now all disappeared again, and I'm seeing other playlists that I didn't create. It's like...
  • 164 Views
  • 0 replies
  • 0 likes
  • Account
  • 164 Views
  • 0 replies
  • 0 likes

Solved!! problem with my username

Thanks to everyone, let me use a translator. I just registered to Spotify but my username is a long code ... Do you know if I have to wait or if I have to change it and how? thank you

  • Casual Listener
  • Thanks to everyone, let me use a translator. I just registered to Spotify but my username is a long code ... Do you know if I have to wait or if I have to change it and how? thank you
  • kejt_
  • Community Legend
  • 1704 Views
  • 3 replies
  • 0 likes
  • 1704 Views
  • 3 replies
  • 0 likes

Benutzername nur noch Zahlen

Ich habe seit Ende Mai einen Premiumaccount. Dieser funktionierte auch ganz gut. Irgendwann musste ich meinen Laptop mal wieder Platt machen, als ich mich dann wieder angemeldet habe über Facebook, fehlten mir alle Playlists und mein Premiumstatus. A...

  • Newbie
  • Ich habe seit Ende Mai einen Premiumaccount. Dieser funktionierte auch ganz gut. Irgendwann musste ich meinen Laptop mal wieder Platt machen, als ich mich dann wieder angemeldet habe über Facebook, f...
  • 5593 Views
  • 0 replies
  • 13 likes
  • Account
    Login
    Premium
  • 5593 Views
  • 0 replies
  • 13 likes

Ödeme

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kart bile kullandım ancak yine olmadı tarayıcıyı değiş...

  • Casual Listener
  • Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kar...
  • Gzmrt94
  • Newbie
  • 2238 Views
  • 9 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2238 Views
  • 9 replies
  • 0 likes

Can't log in to main account!

I know I have two accounts- possibly 3? I'm trying to log into my premium account, but I can't. When I try to reset my password, it doesn't send the link to either of my emails. I can log in through facebook fine, but that's the wrong one- not premiu...

  • Visitor
  • I know I have two accounts- possibly 3? I'm trying to log into my premium account, but I can't. When I try to reset my password, it doesn't send the link to either of my emails. I can log in through ...
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium account and playlists lost forever.

My facebook account was hacked. I can not recover it due to incorrect, outdated information that was never changed on that account. That was the only information that I knew of that was connected to my Spotify Premium account. I closed the Facebook a...

  • Casual Listener
  • My facebook account was hacked. I can not recover it due to incorrect, outdated information that was never changed on that account. That was the only information that I knew of that was connected to ...
  • orzhovan
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete account without email

I want to delete my Spotify account, but I don't know what my password is, and it's linked to my Facebook with a wrong email....

  • Newbie
  • I want to delete my Spotify account, but I don't know what my password is, and it's linked to my Facebook with a wrong email....
  • Alfredo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fb notifications regarding log in to spotify

HiI just got a new phone samsung galaxy s8. I couldnt remember my password for spotify so i reset it. Now my husband uses my spotify account on his phone and hr had to log in again. Ever since he has logged in i keep getting these darn text about som...

  • Newbie
  • Hi I just got a new phone samsung galaxy s8. I couldnt remember my password for spotify so i reset it. Now my husband uses my spotify account on his phone and hr had to log in again. Ever since he h...
  • Alfredo
  • Roadie
  • 757 Views
  • 1 replies
  • 0 likes
  • 757 Views
  • 1 replies
  • 0 likes

Premium in another country

I need help!! I bought six $10 gift cards and redeemed all of them... everything is great... my question is... I have 6 months of premium, but I'm going to Mexico and probably gonna be staying quite a while... can I still use my premium account? And ...

  • Newbie
  • I need help!! I bought six $10 gift cards and redeemed all of them... everything is great... my question is... I have 6 months of premium, but I'm going to Mexico and probably gonna be staying quite ...
  • 178 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 0 replies
  • 0 likes