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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83177 Views

29 replies

0 likes

  • 83177 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104063 Views

10 replies

3 likes

Account
Login
  • 104063 Views
  • 10 replies
  • 3 likes

Wohnsitz laut Spotify nicht übereinstimmend

Hey, mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Eingeladenen überein, obwohl das überhaupt nicht sein kann. mfg H...

Newbie

Hey,   mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Einge...

286 Views

0 replies

0 likes

Account
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Can't find my top music of 2016

I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!

Casual Listener

I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!

montze555

Newbie

4577 Views

7 replies

0 likes

Account
  • 4577 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium Family - Verifizierung von Mitgliedern funktioniert nicht!!!

Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versucht, keine Chance. Kann man denn niemanden kontakti...

Newbie

Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versu...

user-removed

Not applicable

1062 Views

2 replies

0 likes

Account
  • 1062 Views
  • 2 replies
  • 0 likes

confirmation e-mail in Spotify premium family

my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me

Newbie

my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me

222 Views

0 replies

0 likes

Premium
  • 222 Views
  • 0 replies
  • 0 likes

Connected accounts?

It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one? Does it have something to do with Facebook being ...

Newbie

It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one...

1059 Views

0 replies

0 likes

  • 1059 Views
  • 0 replies
  • 0 likes

Spotify Family on two addresses?

Hi, So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account requirements it specifically says that it needs to be on ...

Casual Listener

Hi,  So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account...

exhxv

Casual Listener

598 Views

2 replies

0 likes

Account
Premium
  • 598 Views
  • 2 replies
  • 0 likes

Login with facebook problem

Writing that I can only use Spotify abroad for 14days. How can I log in and change settings?

Newbie

Writing that I can only use Spotify abroad for 14days. How can I log in and change settings?

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

3 month Trial Offer for $.99

I am getting an error message when I try to take advantage of this offer. We haven't joined for 3 months for $.99 so I am confused.

Regular

I am getting an error message when I try to take advantage of this offer. We haven't joined for 3 months for $.99 so I am confused.

angelCosta6991

Casual Listener

857 Views

7 replies

0 likes

  • 857 Views
  • 7 replies
  • 0 likes

Spotify premium for family

Hi how can I sign my daughter up for this? I have the invite code but cannot seem to get the access correct in terms of email and password

Newbie

Hi how can I sign my daughter up for this? I have the invite code but cannot seem to get the access correct in terms of email and password  

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Interdiction premium

Bonjour,Je vous écris car j'étais un utilisateur de Spotify Premium via un abonnement Family. Je viens de recevoir un mail hier de vos services m'annoncant que mon compte est repassé en Free.Lors de mon abonnement à un compte Family, j'avais rentrer ...

Newbie

Bonjour, Je vous écris car j'étais un utilisateur de Spotify Premium via un abonnement Family. Je viens de recevoir un mail hier de vos services m'annoncant que mon compte est repassé en Free. Lo...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Changing country

Hi,I recently moved to Germany, been trying to change my country to Germany (so my wife can benefit from the Family Premium) but no matter how many times I change it to Germany, it resets back to my old country. And I don't mean the profile page, it'...

Casual Listener

Hi, I recently moved to Germany, been trying to change my country to Germany (so my wife can benefit from the Family Premium) but no matter how many times I change it to Germany, it resets back to m...

boorch

Casual Listener

237 Views

1 replies

0 likes

Account
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Volume too quiet (couldn't reply to previous post)

Recently the volume from Spotify has dropped so significantly that I have to turn up the app to full volume to get it even close to loud enough. My external devices are also cranked up. As someone that listens to music quietly I don't expect to have ...

Regular

Recently the volume from Spotify has dropped so significantly that I have to turn up the app to full volume to get it even close to loud enough. My external devices are also cranked up. As someone th...

187 Views

0 replies

0 likes

Premium
  • 187 Views
  • 0 replies
  • 0 likes

Account

Morgen! Ich bin Premiumkunde.Jetzt soll ich mich wieder neu anmelden, Wie geht das? Naja jedenfalls kann ich mein Passwort nicht zurück setzen, weil meine alte E-mail Adresse nicht mehr aktuell ist! Wie kann ich mein Premium wieder nutzen? ??

Newbie

Morgen! Ich bin Premiumkunde.Jetzt soll ich mich wieder neu anmelden, Wie geht das? Naja jedenfalls kann ich mein Passwort nicht zurück setzen, weil meine alte E-mail Adresse nicht mehr aktuell ist! ...

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

Problems with spotify family

I have spotify premium for family..When I ad my friend to my account it doesn't work for him..It doesn't get to be premium for him but it says he is active

Newbie

I have spotify premium for family.. When I ad my friend to my account it doesn't work for him.. It doesn't get to be premium for him but it says he is active

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Another emailadress than wanted

Hi all!I got kind of a weird situation. I'm signed in to Spotify with my facebookaccount; which is again connected to my outlook mail. However, my 'spotify adress' is gmail. I wanted to switch things up; so the adresses correspond. Unfortunately, whe...

Newbie

Hi all! I got kind of a weird situation. I'm signed in to Spotify with my facebookaccount; which is again connected to my outlook mail. However, my 'spotify adress' is gmail. I wanted to switch thin...

Aseneath

Newbie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Someone keeps using my account - help!

So, I am a Premium user and have been for years. Yesterday, my music was paused as someone was using my account elsewhere. Sure, my wife, I thought - no. My friends? I was logged in at their house at the weekend - no. So I changed my password - logge...

Newbie

So, I am a Premium user and have been for years.  Yesterday, my music was paused as someone was using my account elsewhere.  Sure, my wife, I thought - no.  My friends? I was logged...

jonniboy21

Casual Listener

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

Spotify & Facebook

PLEASE HELP! My mom recently got our family Spotify, so we are on the family plan. I was trying to hook my account up to my Facebook so I could post my songs on their and what not. Instead of connecting my existing account with my membership to my Fa...

Visitor

PLEASE HELP! My mom recently got our family Spotify, so we are on the family plan. I was trying to hook my account up to my Facebook so I could post my songs on their and what not. Instead of connect...

osornios

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Sign in problems

My friend cant sign in to her spotify.When she wants to sign in with facebook, it says that she has no facebook-account connected to spotify. When she wants to sign in with her e-mail it says that she uses her facebook. We have tried everything. How ...

Newbie

My friend cant sign in to her spotify. When she wants to sign in with facebook, it says that she has no facebook-account connected to spotify. When she wants to sign in with her e-mail it says that ...

osornios

Spotify Star

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Facebook Connect

Hi Spotify team, I want to connect my account to Facebook, but it always says there's an error whenever I try to do so. I used to have another account using my Facebook but I already removed it and I wanted to be able to connect my FB now to the acco...

Visitor

Hi Spotify team,   I want to connect my account to Facebook, but it always says there's an error whenever I try to do so. I used to have another account using my Facebook but I already removed...

osornios

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

My music has vanished

I just signed up for a 7 day trial with premium and now my playlist has vanished. Really annoyed!! I click on recover playlist but nothing comes up

Newbie

I just signed up for a 7 day trial with premium and now my playlist has vanished. Really annoyed!! I click on recover playlist but nothing comes up

osornios

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes