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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397960 Views
  • 947 replies
  • 107 likes
  • Account
  • 397960 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171155 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171155 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99011 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99011 Views
  • 68 replies
  • 10 likes

premium synced with free account

I have two Spotify accounts, one Facebook and one with a different e-mail. I only use the Spotify with the different e-mail, never my Facebook one. I decide to buy Spotify Premium, but bought it through my Facebook account, forgetting that I had two ...

  • Newbie
  • I have two Spotify accounts, one Facebook and one with a different e-mail. I only use the Spotify with the different e-mail, never my Facebook one. I decide to buy Spotify Premium, but bought it thro...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium y sigo en Spotify Free

Hola, he pagado 3 meses a 0,99 cent.Tengo en el banco retenido el dinero y sigo estando en Spotify Free.¿Qué puedo hacer?

  • Newbie
  • Hola, he pagado 3 meses a 0,99 cent. Tengo en el banco retenido el dinero y sigo estando en Spotify Free. ¿Qué puedo hacer?
  • rauldelosreyes
  • Newbie
  • 607 Views
  • 7 replies
  • 2 likes
  • Free
    Premium
    Subscription
  • 607 Views
  • 7 replies
  • 2 likes

Solved!! Cant pay for Spotify

i tried credit card, a virtual one issued in gibraltar, and in chile we dont have the option to use paypal

  • Casual Listener
  • i tried credit card, a virtual one issued in gibraltar, and in chile we dont have the option to use paypal 😕
  • Bittencourt
  • Spotify Star
  • 617 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 617 Views
  • 10 replies
  • 0 likes

Hola, necesito ayuda!

Compre una tarjeta de 300$ paga pagar mi cuenta, pero por accidente ingrese una cuenta errónea a la que está vinculada con Spotify, y ahora ya no puedo ingresar a mi perfil y el correo al que mandan las "soluciones" no existe, ya que yo ahora tengo u...

  • Visitor
  • Compre una tarjeta de 300$ paga pagar mi cuenta, pero por accidente ingrese una cuenta errónea a la que está vinculada con Spotify, y ahora ya no puedo ingresar a mi perfil y el correo al que mandan ...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

No me salen los beneficios de ser premium

Estoy registrada como usuario premium, sin embargo en la app me aparece que tengo la cuenta gratuita, que puedo hacer para poder usar el premium ?? Ya revise y si estoy registrada como premium, ya cerré sesión y volví a iniciarla incluso volví a inst...

  • Newbie
  • Estoy registrada como usuario premium, sin embargo en la app me aparece que tengo la cuenta gratuita, que puedo hacer para poder usar el premium ?? Ya revise y si estoy registrada como premium, ya ce...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

help me with my account

Ho dimenticato la password e la mia e-mil, devo cancellare l'abbonamento premium mi aiuti per favore! i forgot my password and e-mail, i have to delete the premium subscription

  • Newbie
  • Ho dimenticato la password e la mia e-mil, devo cancellare l'abbonamento premium mi aiuti per favore!  i forgot my password and e-mail, i have to delete the premium subscription 
  • Bittencourt
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Account options

I love Spotify but you guys have one of the most frustrating log in/account/password management systems ever. It blows my mind that in the 'Account' section there is nothing with my account name on it. I know that I should remember my user name but i...

  • Newbie
  • I love Spotify but you guys have one of the most frustrating log in/account/password management systems ever. It blows my mind that in the 'Account' section there is nothing with my account name on i...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

ARTIST USERNAME ERROR!? (PLEASE HELP)

Hello!So I recently got a song of mine uploaded by a record label, the name is 'Run' and everything went perfectly until I saw that my artistname, CALEX, was shown as CALE-X, but that is not me!? How can I make sure my future songs are uploaded as ar...

  • Newbie
  • Hello! So I recently got a song of mine uploaded by a record label, the name is 'Run' and everything went perfectly until I saw that my artistname, CALEX, was shown as CALE-X, but that is not me...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 158 Views
  • 1 replies
  • 0 likes

Spotify premium account -no access

I have Premium, connected to email which is now inactive, and I have no idea what is password. Anyway premium is charged every month from my credit card.. How to get in to right account and get premium in use? Facebook log in does not help...

  • Newbie
  • I have Premium, connected to email which is now inactive, and I have no idea what is password. Anyway premium is charged every month from my credit card.. How to get in to right account and get ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Someone changed my email address.

Hi, I need help with my account, right now I'm using other account I had created with Facebook, but my actual premium account got hacked, they changed the email address and password without my authorization. I'm really upset because I can't log in an...

  • Newbie
  • Hi, I need help with my account, right now I'm using other account I had created with Facebook, but my actual premium account got hacked, they changed the email address and password without my author...
  • kejt_
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

I've tried resetting my password

When I reset my pw, it says sorry form has expired, when I literally go straight to my email and reset the pw, I don't wait so why is it expiring on me so quickly and not resetting my pw?!

  • Newbie
  • When I reset my pw, it says sorry form has expired, when I literally go straight to my email and reset the pw, I don't wait so why is it expiring on me so quickly and not resetting my pw?!
  • JamesHelps
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Premium werkt niet

Mijn premium werkt niet ik heb het net gekocht voor mijn account en kan het niet gebruiken

  • Visitor
  • Mijn premium werkt niet ik heb het net gekocht voor mijn account en kan het niet gebruiken
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Paid 9,99€ even though I have student discount (Germany)

Hello! My student discount has been working correctly for the past year but just now I have gotten a receipt for 9,99€ instead of the usual 4,99€ and I don't know why. Please help receipts of the last 9 months with the most recent one being $9.99 ins...

Capture.JPG
  • Newbie
  • Hello!   My student discount has been working correctly for the past year but just now I have gotten a receipt for 9,99€ instead of the usual 4,99€ and I don't know why. Pl...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Stolen account

i have been trying recover my one account for last few days and each time i get the same standard email... use email to recover account.. i had two accounts registered to one email one was linked to facebook other was not... the one that is not was m...

  • Casual Listener
  • i have been trying recover my one account for last few days and each time i get the same standard email... use email to recover account.. i had two accounts registered to one email one was linked to ...
  • user-removed
  • Not applicable
  • 878 Views
  • 7 replies
  • 1 likes
  • Account
    Security
  • 878 Views
  • 7 replies
  • 1 likes

Private

Can you make your playkist on your device invisble to other people that are logged into your profile?

  • Newbie
  • Can you make your playkist on your device invisble to other people that are logged into your profile?
  • 104 Views
  • 0 replies
  • 0 likes
  • Account
  • 104 Views
  • 0 replies
  • 0 likes

Gift Card

Ich habe mir eine Gutscheinkarte geholt und jetzt funktioniert es nicht. Ich bekomme nur diese Nachricht "Dieser Premium-Code kann leider nicht auf Dein Konto angewendet werden. Wahrscheinlich hast Du ein bestehendes Premium-Abonnement, das nicht mit...

  • Casual Listener
  • Ich habe mir eine Gutscheinkarte geholt und jetzt funktioniert es nicht. Ich bekomme nur diese Nachricht "Dieser Premium-Code kann leider nicht auf Dein Konto angewendet werden. Wahrscheinlich hast D...
  • Heike0807
  • Newbie
  • 672 Views
  • 5 replies
  • 0 likes
  • Premium
  • 672 Views
  • 5 replies
  • 0 likes

J'ai payé pour le Premium et je suis toujours en Free

Bonjour, Ce matin j'ai voulu bénéficier de l'offre de 3 mois à 0.99€ j'ai donc utilisé mon compte et souscrit à l'offre en inscrivant également le code de sécurité demandé par ma banque. Mais mon compte est toujours sous Spotify Free, j'ai effectué l...

  • Visitor
  • Bonjour,   Ce matin j'ai voulu bénéficier de l'offre de 3 mois à 0.99€ j'ai donc utilisé mon compte et souscrit à l'offre en inscrivant également le code de sécurité demandé par ma banque. Mai...
  • zanzibar
  • Newbie
  • 597 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 597 Views
  • 3 replies
  • 0 likes

Solved!! Can't change email password, redirect to facebook change password change.

Hello, i've created spotify account some time ago with email/password combination. Later i connected my account to facebook. Now i can login with facebook or by email/password combination. I want to change that email login password but spotify redire...

  • Casual Listener
  • Hello, i've created spotify account some time ago with email/password combination. Later i connected my account to facebook. Now i can login with facebook or by email/password combination. I want to ...
  • 1168828909
  • Casual Listener
  • 1176 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1176 Views
  • 2 replies
  • 0 likes

Spotify Support NEVER replies back!!!! Why bother paying.

I have send multiple messages to https://support.spotify.com/tr/contact-spotify-support/NO one ever replies back.https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyaccountrelated/thread-id/172960/page/29 @jean3601 sasys it ta...

  • Newbie
  • I have send multiple messages to  https://support.spotify.com/tr/contact-spotify-support/ NO one ever replies back. https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyaccountrelated...
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • Premium
  • 251 Views
  • 2 replies
  • 0 likes

Solved!! I can't change the country in my profile

I signed up the account when i was at Malaysia but now im at india cant i cant log in to spotify because Im not in malaysia.I went to my profile and wanted to change the country settings but I cant change it. PLEASE HELP

  • Newbie
  • I signed up the account when i was at Malaysia but now im at india cant i cant log in to spotify because Im not in malaysia.I went to my profile and wanted to change the country settings but I cant c...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes