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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4498 Views
  • 0 replies
  • 9 likes
  • Security
  • 4498 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464101 Views
  • 975 replies
  • 110 likes
  • Account
  • 464101 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205294 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205294 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113007 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113007 Views
  • 72 replies
  • 12 likes

Email on my account changed and I can't get access to my account at all

Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting really annoying and EVERY help topic has me logged i...

  • Newbie
  • Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting r...
  • kejt_
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Não consigo cancelar o plano família

Olá, Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plano família passou a apresentar um dos ex-membros como adminis...

  • Casual Listener
  • Olá,   Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plan...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wrong email for account

i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know the password to this email account anymore. Help plea...

  • Newbie
  • i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know th...
  • Melody
  • Spotify
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Fui fazer o teste de 60 dias grátis e devido a eu já ter feito o teste de 30 dias um ano atrás fui obrigado a cancelar o pedido para não pagar 16 reais, mas foi cobrado 10 reais no meu cartão e não foi estornado em seguida, quero o meu dinheiro de vo...

  • Regular
  • Fui fazer o teste de 60 dias grátis e devido a eu já ter feito o teste de 30 dias um ano atrás fui obrigado a cancelar o pedido para não pagar 16 reais, mas foi cobrado 10 reais no meu cartão e não f...
  • Bittencourt
  • Spotify Star
  • 1360 Views
  • 12 replies
  • 0 likes
  • 1360 Views
  • 12 replies
  • 0 likes

Family member cannot use family account

Hello,There was a problem with my credit card and payment wasn't successful. Later the payment was handled correctly. However, now my wife cannot use the family account. She gets adverts playing. I can no longer modify family members in the account p...

  • Newbie
  • Hello, There was a problem with my credit card and payment wasn't successful. Later the payment was handled correctly. However, now my wife cannot use the family account. She gets adverts playing. I...
  • 117 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 117 Views
  • 0 replies
  • 0 likes

Change profile from "User" to "Artist"

Hi guys,Quick question. I recently got my artist profile verified but the linked profile I have as a user doesn't seem to have merged with the artist profile. So for instance when I'm making a playlist where you can click on "Created by" you can stil...

  • Music Fan
  • Hi guys, Quick question. I recently got my artist profile verified but the linked profile I have as a user doesn't seem to have merged with the artist profile. So for instance when I'm making a play...
  • Maxim
  • Spotify Star
  • 2468 Views
  • 1 replies
  • 0 likes
  • 2468 Views
  • 1 replies
  • 0 likes

Family Plan Edit

Recently added the family account to my premium plan. I accidently entered a family member's name as myself. How do I make the edit (I put Adrian instead of Jeremy). I guess I'm asking how to edit the family. Please see attachment.

  • Newbie
  • Recently added the family account to my premium plan.   I accidently entered a family member's name as myself. How do I make the edit (I put Adrian instead of Jeremy). I guess I'm asking how t...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Não encontro minha conta premium

Não lembro o e-mail que cadastrei, já tentei todos.Tenho medo que a cobrança do Premium continue.Gostaria de cancelar.Tenho apenas os boletos que foram enviados para meu e-mail (sdiegobarbosa@gmail.com), avisando da cobrança, quando eu ainda estava u...

  • Newbie
  • Não lembro o e-mail que cadastrei, já tentei todos. Tenho medo que a cobrança do Premium continue. Gostaria de cancelar. Tenho apenas os boletos que foram enviados para meu e-mail (sdiegobarbosa@g...
  • cadmielp
  • Roadie
  • 392 Views
  • 3 replies
  • 1 likes
  • 392 Views
  • 3 replies
  • 1 likes

email help

so i don't know my password to my spotify acount and it won't send the recovery email to my email acount, however i have another acount that the recovery email will be sent to for that acount, i have no idea what to do, if a spotify admin could help ...

  • Newbie
  • so i don't know my password to my spotify acount and it won't send the recovery email to my email acount, however i have another acount that the recovery email will be sent to for that acount, i have...
  • Jacob
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Combining two accounts

Hi All, I have two accounts, one I started in the early days of spotify (using my personal, main email address) and the second was to take advantage of the half-price student off (which I used my student email address for). Now I am no longer a stude...

  • Newbie
  • Hi All,   I have two accounts, one I started in the early days of spotify (using my personal, main email address) and the second was to take advantage of the half-price student off (which I us...
  • Jacob
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

I woke up this morning and have been unable to login to my Spotify Account. Tried resetting the password too and don't get an email. I think someone has hacked the account and changed the details.I am however still paying for premium subscription!Any...

  • Newbie
  • I woke up this morning and have been unable to login to my Spotify Account. Tried resetting the password too and don't get an email. I think someone has hacked the account and changed the details. ...
  • Jacob
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 269 Views
  • 1 replies
  • 0 likes

My family sharing account is proving to be a nightmare to set up

It's now saying my son isn't old enough to set up an account which I'm told is something I must do before he can accept the invitation

  • Newbie
  • It's now saying my son isn't old enough to set up an account which I'm told is something I must do before he can accept the invitation
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Abroad

Hi guys , firstable sorry about my English. So when i am in the Turkey i used a family account . And then i came to Germany alone for 3 months. When my premium ended i couldn't entered to Spotify. But now i changed my country to Germany . My question...

  • Newbie
  • Hi guys , firstable sorry about my English. So when i am in the Turkey i used a family account . And then i came to Germany alone for 3 months. When my premium ended i couldn't entered to Spotify. Bu...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Problem logging in using Facebook

Hi, Whenever i try to login by Facebook, it show the attached image Can anyone advice please? Thanks

  • Newbie
  • Hi,   Whenever i try to login by Facebook, it show the attached image   Can anyone advice please?   Thanks
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
  • 147 Views
  • 0 replies
  • 0 likes

I got am American account and blocked

Hey guysI made my account I'm the United StatesIm just a free user , mainly use this account to listen country music. And share my listsSince left USA to israelIt keepes geting me blocked every 14 days .what's going on ?I just listen I don't download...

  • Casual Listener
  • Hey guys I made my account I'm the United States Im just a free user , mainly use this account to listen country music. And share my lists Since left USA to israel It keepes geting me blocked e...
  • hayitstayyy_
  • Regular
  • 232 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 232 Views
  • 3 replies
  • 0 likes

3 Month Trial Ended Early

I bought the 3-month Premium trial for $0.99 in early May. I went onto Spotify yesterday and noticed that my account was set back to Free, 1.5 months early. Is there any reason why this is happening? I emailed customer support but I was counting on h...

  • Casual Listener
  • I bought the 3-month Premium trial for $0.99 in early May. I went onto Spotify yesterday and noticed that my account was set back to Free, 1.5 months early. Is there any reason why this is happening?...
  • 4wheelsandaroof
  • Newbie
  • 405 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 405 Views
  • 5 replies
  • 0 likes

Superuser Contribution Device password can´t be send to my email adress

Hey guys, this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-mail address was not available. Please log off and try again...

  • Newbie
  • Hey guys,   this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-...
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change facebook created account password when not having facebook account anymore.

I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me to login to my facebook which i dont have!! What now...

  • Newbie
  • I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me t...
  • Alfredo
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify send out email asking abuote verification on the same email adress?

Hey.Godt a mail form spotify abot verification on my email adress.This adress is the same that the acount was registered whit.Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mail? se attachments.

  • Newbie
  • Hey. Godt a mail form spotify abot verification on my email adress. This adress is the same that the acount was registered whit. Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mai...
  • Alfredo
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes