Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2681 Views
  • 0 replies
  • 8 likes
  • Security
  • 2681 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454378 Views
  • 973 replies
  • 109 likes
  • Account
  • 454378 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201359 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201359 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109905 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109905 Views
  • 72 replies
  • 12 likes

Premium Family - not receiving email invite

Hi, I have subscribed to Premium Family and have tried several times to send email email invite to my son, but he is not receiving it. In addition, there seem to be no possibility to send link, that is avoiding to use email. Can you help please?

  • Newbie
  • Hi,   I have subscribed to Premium Family and have tried several times to send email email invite to my son, but he is not receiving it.   In addition, there seem to be no possibility t...
  • Maxim
  • Spotify Star
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

My account is being hacked

Someone has seized my account, knapman22, and has changed the email and password. I can log in through facebook, but can't change the email/passwords and prevent this person from accessing my music. I can see what they're listening to from my player....

  • Regular
  • Someone has seized my account, knapman22, and has changed the email and password. I can log in through facebook, but can't change the email/passwords and prevent this person from accessing my music. ...
  • Bittencourt
  • Spotify Star
  • 622 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 622 Views
  • 6 replies
  • 0 likes

ELIMINARON MI CUENTA

Hola, buenas tardes, quiero saber si alguien me puede ayudar, eliminaron mi cuenta, no tengo acceso a mi usuario y al querer restablecer mi contraseña me dice que el usuario y correo no estan asociados a ninguna cuenta spotify activa!! me urge una so...

  • Newbie
  • Hola, buenas tardes, quiero saber si alguien me puede ayudar, eliminaron mi cuenta, no tengo acceso a mi usuario y al querer restablecer mi contraseña me dice que el usuario y correo no estan asociad...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Child can Not log into Familyaccount

Always an error because it Could not be verified that She lives in my house! Don't know what to do.

  • Casual Listener
  • Always an error because it Could not be verified that She lives in my house! Don't know what to do.
  • Carlos_Acuna
  • Newbie
  • 410 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 410 Views
  • 4 replies
  • 0 likes

Local files unavailable.

I have added a bunch of songs which have no drm on them and are all .mp3 files. They appear on my local files now but are still unavailable but do play them. Really frustrating because I've done this before and it worked fine.

  • Casual Listener
  • I have added a bunch of songs which have no drm on them and are all .mp3 files. They appear on my local files now but are still unavailable but do play them. Really frustrating because I've done this...
  • ibrandon
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

delete used Playback-Devices

Hey There,A couple of Week ago i went to a friends house for a Party. She gave me her Wlan access and i was able to play music on her Marantz Sound system with 'Spotify Connect'. Now i'm home and the reciever is still listed in my 'connect list' and ...

  • Newbie
  • Hey There, A couple of Week ago i went to a friends house for a Party. She gave me her Wlan access and i was able to play music on her Marantz Sound system with 'Spotify Connect'. Now i'm home and t...
  • iamandyhill
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 273 Views
  • 1 replies
  • 0 likes

I cant move Spotify to sd card

I attach a screenshot about my actual option menu

  • Newbie
  • I attach a screenshot about my actual option menu
  • iamandyhill
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Account data lost

So I decided to finally make a post about this to try and find out what the **bleep** is going on. About a a month ago I got in my car, unlocked my phone and opened spotify. It had logged me out. Okay, so I entered my details. Didn't work. Okay. Try ...

  • Casual Listener
  • So I decided to finally make a post about this to try and find out what the **bleep** is going on.    About a a month ago I got in my car, unlocked my phone and opened spotify. It had log...
  • spiffingchap13
  • Casual Listener
  • 4236 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 4236 Views
  • 2 replies
  • 0 likes

Premium Family connection problem

I have invite 4 members of my family but the Sistem cannot conect and send a message that the address can't be verify

  • Newbie
  • I have invite 4 members of my family but the Sistem cannot conect and send a message that the address can't be verify
  • ctp1
  • Newbie
  • 379 Views
  • 2 replies
  • 3 likes
  • 379 Views
  • 2 replies
  • 3 likes

Superuser Contribution Codigo verificacion family

he suscrito spotify family. Invite a mis 5 familiares mandandoles enlace al correo electronico. Uno de ellos introduje mal el correo. Le di a cambiar de miembro, introduje el nuevo email, y le llega el vinculo pero sin el codigo de verificacion

  • Newbie
  • he suscrito spotify family. Invite a mis 5 familiares mandandoles enlace al correo electronico. Uno de ellos introduje mal el correo. Le di a cambiar de miembro, introduje el nuevo email, y le llega ...
  • thepongostar1
  • Newbie
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

Problem with artist profile

Hi i have problem with my acc. I want create artist profile but i can't. I don't know why Can you help me ?

  • Casual Listener
  • Hi i have problem with my acc. I want create artist profile but i can't. I don't know why 😕 Can you help me ?  
  • Maxim
  • Spotify Star
  • 563 Views
  • 7 replies
  • 0 likes
  • 563 Views
  • 7 replies
  • 0 likes

Family account hijaceked! Suddenly unknown users appear. Again and again.

Hi, I seem to have lost control over my Family Premium Account. After having received an e-mail pretending beeing from spotify and asking me to confirm my e-mail address (just pressed confirm button, nothing more), my account is used by unknown users...

  • Casual Listener
  • Hi,    I seem to have lost control over my Family Premium Account. After having received an e-mail pretending beeing from spotify and asking me to confirm my e-mail address (just pressed ...
  • justinewin_
  • Roadie
  • 1331 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1331 Views
  • 3 replies
  • 0 likes

Option to change contry is greyed out even if I have premium

Hello, I'm subscribed to what I assume is Premium Spotify. I used to be in Denmark and then moved to Canada. I closed the danish credit card and so now my payments needs to happen on my canadian credit card but in order to do that I need to change th...

  • Casual Listener
  • Hello,   I'm subscribed to what I assume is Premium Spotify. I used to be in Denmark and then moved to Canada. I closed the danish credit card and so now my payments needs to happen on my cana...
  • justinewin_
  • Roadie
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Sharing Music with Friends

Whatever happened to being able to share songs with Spotify-using friends? Is there a way to bring this back? Thanks, Julie

  • Newbie
  • Whatever happened to being able to share songs with Spotify-using friends? Is there a way to bring this back?    Thanks,  Julie
  • mapuya19
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect username or password

Spotify logged me out. When I tried to log back in I get the incorrect username/ password. So I reset my password. Got the email with link and did everything I was supposed to but I still get the incorrect username and password pop up.I can log in th...

  • Casual Listener
  • Spotify logged me out. When I tried to log back in I get the incorrect username/ password. So I reset my password. Got the email with link and did everything I was supposed to but I still get the inc...
  • transambill
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem satrting my account

when i tried to star my account, it says "your country does not matches the country stablished in your profile, update your account or update to premium" when i tried to update the country on my account, it says "we sorry, this email is already regis...

  • Newbie
  • when i tried to star my account, it says "your country does not matches the country stablished in your profile, update your account or update to premium" when i tried to update the country on my acco...
  • JuanCamilo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premuim buy 1month get 3 month is gone

Halo, saya dari indonesia, saya mohon bantuan, akun spotify saya kembali menjadi akun soptify gratis, padahal saya sudah membeli paket 1 bulan gratis 3 bulan... Saya sudah menghubungi melalui facebook tetapi tidak ada jawaban, mohon bantuannya terima...

  • Casual Listener
  • Halo, saya dari indonesia, saya mohon bantuan, akun spotify saya kembali menjadi akun soptify gratis, padahal saya sudah membeli paket 1 bulan gratis 3 bulan... Saya sudah menghubungi melalui faceboo...
  • JuanCamilo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP account

There is no help this is bs...I got a premium account when I got my phone when I updated the phone its gone. How come there is zero customer service or support.Sucks brutal

  • Newbie
  • There is no help this is bs...I got a premium account when I got my phone when I updated the phone its gone. How come there is zero customer service or support. Sucks brutal  
  • JuanCamilo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to Sign Up

Hi. I was trying to sign up an account for my son just now and suddenly the sign up form does not seem to work. I am not able to pick any username. It highlights the box in red but does not give an error message. Did something change? Thanks,Brian --...

  • Newbie
  • Hi.   I was trying to sign up an account for my son just now and suddenly the sign up form does not seem to work.  I am not able to pick any username.  It highlights the box in red b...
  • JuanCamilo
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
  • 372 Views
  • 1 replies
  • 0 likes