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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420058 Views
  • 965 replies
  • 108 likes
  • Account
  • 420058 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185789 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185789 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103230 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103230 Views
  • 69 replies
  • 10 likes

'The entered URL is already associated with a page'

Hey, I have already made a post about this but have not recived any awswers. Im trying to link my band 'Fathoms' to our bands facebook page and its currently saying 'The entered URL is already associated with a page'. Could you please unlink this and...

  • Regular
  • Hey,    I have already made a post about this but have not recived any awswers.    Im trying to link my band 'Fathoms' to our bands facebook page and its currently saying&nbsp...
  • JamesFTMS
  • Regular
  • 274 Views
  • 3 replies
  • 0 likes
  • Other
  • 274 Views
  • 3 replies
  • 0 likes

Solved!! We have set up Family Premium but I can't log in...

as the followng message comes up:"We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription."We lived in Ireland 7 years ago, but my email is a gmail.com email ...

  • Newbie
  • as the followng message comes up: "We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription." We lived in ...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

My country is wrong

So I made my account in the US but I'm from Sweden and it won't change it only give me the USA as my option and I want it changed to Sweden.

  • Newbie
  • So I made my account in the US but I'm from Sweden and it won't change it only give me the USA as my option and I want it changed to Sweden.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Been Charged Twice for Premium since Feb 2016

I checked my balances today on my credit card and Paypal accounts and found something pretty horrifying. Apparently since February 20, 2016 I have been charged for Spotify Premium each month, twice. This has been going on longer than a year. Initiall...

Screenshot 2017-06-21 23.44.12.png Screenshot 2017-06-21 23.45.59.jpg Screenshot 2017-06-21 23.46.05.jpg
  • Newbie
  • I checked my balances today on my credit card and Paypal accounts and found something pretty horrifying.    Apparently since February 20, 2016 I have been charged for Spotify Premium each...
  • gryffyn
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

I can't use my family subcription

Hi there, My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same country as him!!?? But i am!?? Can someone please help me????

  • Casual Listener
  • Hi there,   My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same countr...
  • Maxim
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 3 replies
  • 0 likes

Spotify Premium Family - new members

Hi, I can't add a new member to my spotify premium family account - I always get the message - try again - but I'm not able to send an invite to someone! Can someone help me please!Thanks

  • Newbie
  • Hi,    I can't add a new member to my spotify premium family account - I always get the message - try again - but I'm not able to send an invite to someone!   Can someone help me p...
  • manimecker30
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in South Korea

Hi, I am going to move from the Netherlands to South Korea for a stay of 4 months. I have been a keen Spotify premium user for a long time and want to keep making use of the service. I was wondering if anyone knows if I can use my Spotify (premium) a...

  • Casual Listener
  • Hi,   I am going to move from the Netherlands to South Korea for a stay of 4 months. I have been a keen Spotify premium user for a long time and want to keep making use of the service.  ...
  • yuna1
  • Newbie
  • 4287 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 4287 Views
  • 2 replies
  • 0 likes

Problema para cambiar una subcuenta de mi plan familiar

A la hora de que intento realizar el cambio de una invitacion que realice me marca error Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde. y ya hize varios intentos y no me deja cambiar esta cuenta necesito ayuda

  • Regular
  • A la hora de que intento realizar el cambio de una invitacion que realice me marca error Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde. y ya hize varios intentos y no me deja ca...
  • keratol37
  • Casual Listener
  • 756 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment charged but not reflecting

Today is when I pay my monthly subscription for the Spotify for Family but I got an email that it failed. But when I checked, my card details are correct and all. After some time, the amount was subtracted from my card account but the payment is not ...

  • Casual Listener
  • Today is when I pay my monthly subscription for the Spotify for Family but I got an email that it failed. But when I checked, my card details are correct and all. After some time, the amount was subt...
  • DevBT
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 309 Views
  • 2 replies
  • 0 likes

Duas cobrancas no mesmo mes?

Pessoal, boa tarde! Eu tive duas cobrancas no mesmo mes na minha assinatura. Uma entrou como EBANX SPOTFY e a outra entrou como EBANX PIN 858800452. O que houve?

  • Newbie
  • Pessoal, boa tarde! Eu tive duas cobrancas no mesmo mes na minha assinatura. Uma entrou como EBANX SPOTFY e a outra entrou como EBANX PIN 858800452. O que houve?    
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 266 Views
  • 3 replies
  • 0 likes

Solved!! My email was changed without my permission I just want my account back

Honestly I wish I had found out about it sooner. The hacker has had access to my account for almost a full day. I can't use the forms because they send an email to the new hacker email which doesn't help me at all. I need help. Please

  • Newbie
  • Honestly I wish I had found out about it sooner. The hacker has had access to my account for almost a full day. I can't use the forms because they send an email to the new hacker email which doesn't ...
  • manimecker30
  • Roadie
  • 1048 Views
  • 1 replies
  • 0 likes
  • Account
  • 1048 Views
  • 1 replies
  • 0 likes

They charge me and I don't have premium

Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in free mode nothing premium if I don't have the prem...

  • Newbie
  • Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in...
  • KatesHere
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

How to update old email, I do not know my password; login with facebook.

How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to. Please help.

  • Visitor
  • How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to.   Please help.
  • gryffyn
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Error message login

Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown.Any help?

  • Newbie
  • Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown. Any...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion

tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a abrir mi cuenta, me menciona que el correo electro...

  • Casual Listener
  • tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a...
  • ELLPOLANCO
  • Newbie
  • 1095 Views
  • 5 replies
  • 0 likes
  • Account
  • 1095 Views
  • 5 replies
  • 0 likes

Can't get other user off account

Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.

  • Newbie
  • Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.
  • manimecker30
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Unable to manage family accounts

I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them. "Oops! Something went wrong, please try again."

  • Newbie
  • I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them.   "Oops! Something went wr...
  • churchresort
  • Newbie
  • 919 Views
  • 14 replies
  • 1 likes
  • Account
    Premium
  • 919 Views
  • 14 replies
  • 1 likes

Error Code Accessing Premium for Family Setting

I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the error code "Oops! Something went wrong, please try a...

  • Newbie
  • I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the e...
  • Ebrett
  • Newbie
  • 514 Views
  • 5 replies
  • 1 likes
  • Premium
  • 514 Views
  • 5 replies
  • 1 likes

Someone else using account

Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed my password now twice, and have automaticallyLogged...

  • Visitor
  • Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed ...
  • manimecker30
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Security
  • 137 Views
  • 1 replies
  • 0 likes