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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83681 Views

29 replies

0 likes

  • 83681 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105112 Views

10 replies

3 likes

Account
Login
  • 105112 Views
  • 10 replies
  • 3 likes

Family sharing

I just upgraded to family sharing for my kids to be able to listen to different stuff on different devices. I am currently in DK on a holiday. Firstly my daughters account is said to be already in a sharing family account, which I don't see how. Seco...

Newbie

I just upgraded to family sharing for my kids to be able to listen to different stuff on different devices. I am currently in DK on a holiday. Firstly my daughters account is said to be already in a ...

Umutayb

Casual Listener

284 Views

1 replies

1 likes

  • 284 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Hacked This Morning

Morning, my spotify has been hacked, the email address and username has been changed. Playlists deleted. Recieved an email from Spotify this morning and replied saying i knew nothing of the email address change. Also been on Twitter to @spotifyCares....

Newbie

Morning,   my spotify has been hacked, the email address and username has been changed. Playlists deleted. Recieved an email from Spotify this morning and replied saying i knew nothing of the ...

Melody

Spotify

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution account blocked

Hello, I dont have acces to my Spotify account as its blocked because i refunded money from Spotify. Now i cant log in because i have forgotten my password. But when i want to get my password back i can't because my account is blocked. Can someone he...

Newbie

Hello,   I dont have acces to my Spotify account as its blocked because i refunded money from Spotify. Now i cant log in because i have forgotten my password. But when i want to get my passwor...

Melody

Spotify

284 Views

1 replies

0 likes

Account
Premium
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify account hacked

My account has been stolen by unknown individual(s). I can only access Spotify via Facebook, they changed my password and e-mail. I need support as soon as possible. My account information can be found down below; c********@hotmail.com (starred for s...

Casual Listener

My account has been stolen by unknown individual(s). I can only access Spotify via Facebook, they changed my password and e-mail. I need support as soon as possible. My account information can be fou...

Melody

Spotify

229 Views

1 replies

0 likes

Account
Login
Security
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution My accounts been hacked

I've tweeted to @SpotifyCares but nothing. I was kicked out of all my apps and received an email that my account email has been changed to ju***********@gmail.com (edited for security) I've also emailed the account-details-changed@spotify.com email a...

Newbie

I've tweeted to @SpotifyCares but nothing. I was kicked out of all my apps and received an email that my account email has been changed to    ju***********@gmail.com  (edited for s...

Melody

Spotify

242 Views

1 replies

0 likes

Account
Login
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify acount hacked

My account has been stolen by unknown individual(s). I can only access Spotify via Facebook, they changed my password and e-mail. I need support as soon as possible. My account information can be found down below; c********@hotmail.com (edited for se...

Casual Listener

My account has been stolen by unknown individual(s). I can only access Spotify via Facebook, they changed my password and e-mail. I need support as soon as possible. My account information can be fou...

Melody

Spotify

326 Views

1 replies

0 likes

Account
Login
Security
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Beosound 5 not recognizing Spotify Premium account

Hi all,I have Beosound 5 system and is trying to connect it to my Spotify account.I am using my "Device login" and password, but the Beosound system keeps telling me that i require a "Premium subscription" .. which is what i have. What can be the pro...

Casual Listener

Hi all, I have Beosound 5 system and is trying to connect it to my Spotify account. I am using my "Device login" and password, but the Beosound system keeps telling me that i require a "Premium s...

mpeg69

Casual Listener

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

promocion 3 meses por 9.90 pesos mexicanos

Obtuve la promocion de 3 meses por 9.00 el 29 de junio me cobraron 2 veces 9,09 pesos y hoy 4 de julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.

Casual Listener

Obtuve la promocion de 3 meses por 9.00  el 29 de junio me cobraron 2 veces 9,09 pesos y hoy 4 de julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.    

Marcojasso

Newbie

602 Views

1 replies

0 likes

Subscription
  • 602 Views
  • 1 replies
  • 0 likes

Can't change my name "you" in Family account

I upgraded to family. When it asked for "full name" and address, I thought it was referring to the family member that I was adding, not to myself. Now my sister's name is listed under the profile for "you" (me). How can I change this to my own name?

Casual Listener

I upgraded to family. When it asked for "full name" and address, I thought it was referring to the family member that I was adding, not to myself. Now my sister's name is listed under the profile for...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Can't log out PS4 App

I log in with wrong account . And i can't log out now. How can i log out on ps4 ?

Newbie

I log in with wrong account . And  i can't log out now. How can i log out on ps4 ?

JrSPolk

Newbie

33128 Views

12 replies

3 likes

Account
  • 33128 Views
  • 12 replies
  • 3 likes

Solved!! Family Plan and OLD iOS devices - can't login

I have the family plan. I also have a lot of OLD iOS devices. I this case I am using an iPod Touch that won't upgrade beyone iOS 4. I was able to download an older version of spotify. When I try to login, I am only able to login with my "root" accoun...

Casual Listener

I have the family plan.  I also have a lot of OLD iOS devices.  I this case I am using an iPod Touch that won't upgrade beyone iOS 4.  I was able to download an older version of spotif...

tdsimon

Casual Listener

1503 Views

5 replies

1 likes

Login
  • 1503 Views
  • 5 replies
  • 1 likes

Superuser Contribution Retrieving playlists

My account got paused due to insufficient funds in my iTunes account. When I added credit and activated the premium subscription again I couldn't find any of my old playlists. When I tried to retrieve the playlists I got an error saying please try ag...

Newbie

My account got paused due to insufficient funds in my iTunes account. When I added credit and activated the premium subscription again I couldn't find any of my old playlists. When I tried to retriev...

Alfredo

Roadie

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment made but did not apply

Hi all,Yesterday, my premium was about to expire so I wanted to update my account payment info and benefit from student discount while at it. I logged in through facebook, filled out payment info, but when it was time to provide a document to prove s...

Newbie

Hi all, Yesterday, my premium was about to expire so I wanted to update my account payment info and benefit from student discount while at it. I logged in through facebook, filled out payment info...

Alfredo

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution ho ricevuto un addebito sul mio conto ma non so con quale account accedere

Buongiorno.. ho fatto abbonamento da due mesi ...nel frattempo ho cambiato telefono e le playlist da me create rimaste sul vecchio telefono.Mi chiedevo non dovrebbe essere comunque tutto sul nuovo cellulare visto che la registrazione è fatta con stes...

Newbie

Buongiorno.. ho fatto abbonamento da due mesi ...nel frattempo ho cambiato telefono e le playlist da me create rimaste sul vecchio telefono. Mi chiedevo non dovrebbe essere comunque tutto sul nuovo ...

Alfredo

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar a conta premium sem saber o e-mail

Olá. Gostaria de cancelar minha conta premium, mas não sei o e-mail de cadastro. A que eu lembro é de uma conta free. Só que todo mês está sendo cobrado na minha fatura de cartão. Como proceder?

Newbie

Olá. Gostaria de cancelar minha conta premium, mas não sei o e-mail de cadastro. A que eu lembro é de uma conta free. Só que todo mês está sendo cobrado na minha fatura de cartão. Como proceder?

Alfredo

Roadie

6015 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 6015 Views
  • 1 replies
  • 0 likes

Superuser Contribution Save receipts on my computer

Hi, How can I savne the reseips I get from Spotify Premium? I need to send them to my accountant as I use it for my comany. Thanks

Newbie

Hi,   How can I savne the reseips I get from Spotify Premium? I need to send them to my accountant as I use it for my comany. Thanks

Alfredo

Roadie

533 Views

1 replies

2 likes

Premium
  • 533 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't quit from family

I can't cancel the family account. I want to use only premium account. Not the family but it doesn't allow this.

Newbie

I can't cancel the family account. I want to use only premium account. Not the family but it doesn't allow this.

Alfredo

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me log in

So when I press Log in through my Facebook account it says... "Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" Now I tried to make a new account and holy cow it says my email address is already ex...

Visitor

So when I press Log in through my Facebook account it says... "Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" Now I tried to make a new account ...

Alfredo

Roadie

375 Views

1 replies

0 likes

Account
Login
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing & Added playlists, also now in Spanish?

I opened Spotify on my computer about 3 days ago. First of all I noticed that all of my playlists (except for one or two) were gone. I also found three new playlists created by some "Camila V. Gómez".Today I also recieved an email from Spotify (in Sp...

Casual Listener

I opened Spotify on my computer about 3 days ago. First of all I noticed that all of my playlists (except for one or two) were gone. I also found three new playlists created by some "Camila V. Gómez"...

Alfredo

Roadie

593 Views

1 replies

0 likes

Account
Login
Security
  • 593 Views
  • 1 replies
  • 0 likes