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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89296 Views

9 replies

2 likes

Account
Login
  • 89296 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760648 Views

18 replies

29 likes

  • 760648 Views
  • 18 replies
  • 29 likes

Superuser Contribution Re: Cant listen to Music from different Countries

Hi,I have a prenuim account and am grin France but living in the US. I can't access most of the songs available to my friends using Spotify back in France. For Instance I'm trying to listen to Fally Ipupa's latest album "Tokoss". Impossible to have a...

Newbie

Hi, I have a prenuim account and am grin France but living in the US. I can't access most of the songs available to my friends using Spotify back in France. For Instance I'm trying to listen to Fall...

SergioDavid

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
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Superuser Contribution Family Admin problem

I upgrade my free account to premium and afterwards to a family account. After I invited my daughter and she take my invitation - the admin changes from me to her name. Crazy... The payings coming definitly from my credit card and therefore I have to...

Newbie

I upgrade my free account to premium and afterwards to a family account. After I invited my daughter and she take my invitation - the admin changes from me to her name.   Crazy...   The...

SergioDavid

Roadie

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
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Superuser Contribution Spotify deleted my family account members help!

I m happy having spotify family account and using it long time, had no trouble until this very time. Spotify mailed my family to check for same address and gave them 7 days to reply. But since I could not remember when I register and what was my addr...

Newbie

I m happy having spotify family account and using it long time, had no trouble until this very time. Spotify mailed my family to check for same address and gave them 7 days to reply. But since I coul...

SergioDavid

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
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Superuser Contribution Premium account doesnt accept a family member

My premium account doesnt accept my husband's invitation and delete his membership for a wrong address. But the address is the same as mine and correct. He already was a member in my family account and suddenly spotify has deleted him and not accepte...

Casual Listener

My premium account doesnt accept my husband's invitation and delete his membership for a wrong address. But the address is the same as mine and correct. He already was a member in my family account a...

SergioDavid

Roadie

303 Views

1 replies

0 likes

Account
Login
Premium
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accounts wont link

I have a facebook based premium account and a free email based account. I read that I can link the two by connecting the free one with my facebook, but every time I try and use the account page to do so it times out. I keep getting a 503 error. Is th...

Newbie

I have a facebook based premium account and a free email based account. I read that I can link the two by connecting the free one with my facebook, but every time I try and use the account page to do...

SergioDavid

Roadie

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved Songs Dissappeared

Today when I tried to listen to music using the Spotify app on my iPhone 6, I noticed that in my saved songs in my library, most of my songs had dissappeared. I had been building my library for over 2 years and today out of nowhere I'm left with bare...

Newbie

Today when I tried to listen to music using the Spotify app on my iPhone 6, I noticed that in my saved songs in my library, most of my songs had dissappeared. I had been building my library for over ...

SergioDavid

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked? I'm not Admin of my own Family Premium Account.

Hello! Since a few moments anyone is controlling my Spotify Account. So I'm using Family Premium, but I'm not more the Admin! What happened? What can I do? My Spotify Account is connected with Facebook. Facebook is not hacked yet. Need a quick fix pl...

Newbie

Hello!   Since a few moments anyone is controlling my Spotify Account.   So I'm using Family Premium, but I'm not more the Admin! What happened? What can I do?  My Spotify Account...

SergioDavid

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Date

Hello, I just connected my Spotify account to my Facebook. When I logged in on Spotify it said my Premium will end today (8-7-2017). On 13-6-2017 I bought 3 months Spotify Premium for €0,99.So will my premium end today, if yes, how can I contact Spot...

Newbie

Hello,   I just connected my Spotify account to my Facebook. When I logged in on Spotify it said my Premium will end today (8-7-2017). On 13-6-2017 I bought 3 months Spotify Premium for €0,99....

SergioDavid

Roadie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
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Superuser Contribution 129 Pesos Promo on Globe

Why can't i register? No pincode sent to me to register on premium? why??

Newbie

Why can't i register? No pincode sent to me to register on premium? why??

SergioDavid

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play the current song

Im on my desktop, and whenever I try to play a song from digital druglord by Blackbear it wont let me play it. I can play any song on my phone and any other songs in my playlist on my desktop but not these ones. When it gets shuffled to those songs t...

Newbie

Im on my desktop, and whenever I try to play a song from digital druglord by Blackbear it wont let me play it. I can play any song on my phone and any other songs in my playlist on my desktop but not...

SergioDavid

Roadie

242 Views

1 replies

0 likes

Account
  • 242 Views
  • 1 replies
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Superuser Contribution Eliminare account

Salve, voglio eliminare un account di spotify che non ho uso da tempo (non so la password) l'avevo collegato assieme a Facebook che purtroppo non ce l'ho più, come posso eliminare l'account?

Newbie

Salve, voglio eliminare un account di spotify che non ho uso da tempo (non so la password) l'avevo collegato assieme a Facebook che purtroppo non ce l'ho più, come posso eliminare l'account?

SergioDavid

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi. I have problem connection my family to spotify premium family. Before I was also on spotify an

HiI have problem connecting my family to spotify family. Befare Yesterday I was also member and my kids was also. I can not connect them. My daughter does not receive mail invited.vh. Søren

Newbie

  Hi I have problem connecting my family to spotify family. Befare Yesterday I was also member and my kids was also. I can not connect them. My daughter does not receive mail invited. vh. Sør...

SergioDavid

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution nytt premium for family

Missade betalning och premium family avslutades - när jag nu lagt in nytt kortnr funkar det för mig men inte för resten av familjen, på hens konto står gratiskonto. Men i min inloggning står också att hen är administratör? Har skickat ny inbjudan, me...

Newbie

Missade betalning och premium family avslutades - när jag nu lagt in nytt kortnr funkar det för mig men inte för resten av familjen, på hens konto står gratiskonto. Men i min inloggning står ock...

SergioDavid

Roadie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
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Superuser Contribution DUDA PLAN FAMILIAR

No me queda claro la restricción en el pan familiar de que todos los miembros compartan el mismo domicilio físico, eso quiere decir que todos deben estar conectados al mismo ID de wifi o ¿cómo se comprueba eso?

Newbie

No me queda claro la restricción en el pan familiar de que todos los miembros compartan el mismo domicilio físico, eso quiere decir que todos deben estar conectados al mismo ID de wifi o ¿cómo se com...

sublibrarian_

Casual Listener

383 Views

2 replies

0 likes

Subscription
  • 383 Views
  • 2 replies
  • 0 likes

Superuser Contribution 3 Month 0,99€ but it doesnt work!

For 2 weeks I pay 0,99€ for 3 Month, but today i look and on my account they write that my premium account will end today and they take 9,99€. Than i deleted premium because, i make this premium account two weeks ago, why i should pay again? So after...

Newbie

For 2 weeks I pay 0,99€ for 3 Month, but today i look and on my account they write that my premium account will end today and they take 9,99€. Than i deleted premium because, i make this premium acco...

SergioDavid

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wie kriege ich meine email Adresse raus

Hallo Leute ,Ich habe leider das Problem das heute mein Handy kaputt gegangen ist und ich mich auf meinem neuen Handy gern wieder anmelden würde , allerdings habe ich meine email Adresse vergessen und brauche sie von Spotify zugeschickt Weiß jemand w...

Newbie

Hallo Leute , Ich habe leider das Problem das heute mein Handy kaputt gegangen ist und ich mich auf meinem neuen Handy gern wieder anmelden würde , allerdings habe ich meine email Adresse vergessen ...

SergioDavid

Roadie

1710 Views

1 replies

0 likes

Account
Login
  • 1710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I have a Premium account or not?

When I'm logged in to spotify.com and take a look at my account i shows thar I have a Premium account and my next payment will be 7/9/17 and yesterday it said 7/2/17. I cancelled my Premium a long time ago and my card hasn't been charged since then.D...

Regular

When I'm logged in to spotify.com and take a look at my account i shows thar I have a Premium account and my next payment will be 7/9/17 and yesterday it said 7/2/17. I cancelled my Premium a long ti...

SergioDavid

Roadie

289 Views

1 replies

0 likes

Account
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked spotify account

Good Morning,During the last days I noticed some strange things in my Spotify Account (e.g. Downloading of music that I didn't download, following some artist that I didn't follow).Yesterday I noticed that I couldn't enter my account any longer, beca...

Visitor

Good Morning, During the last days I noticed some strange things in my Spotify Account (e.g. Downloading of music that I didn't download, following some artist that I didn't follow). Yesterday I no...

SergioDavid

Roadie

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kündigung

Hallo, ich wollte für den Urlaub einen Premium Family-Account für einen Monat eröffnen. Habe also heute den Account gebucht und umgehend wieder gekündigt. Jetzt sagt er mir allerdings, dass der Account heute bereits abläuft obwohl er gemäß den beschr...

Newbie

Hallo, ich wollte für den Urlaub einen Premium Family-Account für einen Monat eröffnen. Habe also heute den Account gebucht und umgehend wieder gekündigt. Jetzt sagt er mir allerdings, dass der Accou...

SergioDavid

Roadie

391 Views

1 replies

0 likes

Premium
  • 391 Views
  • 1 replies
  • 0 likes