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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80297 Views

28 replies

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  • 80297 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99620 Views

9 replies

2 likes

Account
Login
  • 99620 Views
  • 9 replies
  • 2 likes

Problem logging in using Facebook

Hi, Whenever i try to login by Facebook, it show the attached image Can anyone advice please? Thanks

Newbie

Hi,   Whenever i try to login by Facebook, it show the attached image   Can anyone advice please?   Thanks

218 Views

0 replies

0 likes

Account
  • 218 Views
  • 0 replies
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I got am American account and blocked

Hey guysI made my account I'm the United StatesIm just a free user , mainly use this account to listen country music. And share my listsSince left USA to israelIt keepes geting me blocked every 14 days .what's going on ?I just listen I don't download...

Casual Listener

Hey guys I made my account I'm the United States Im just a free user , mainly use this account to listen country music. And share my lists Since left USA to israel It keepes geting me blocked e...

hayitstayyy_

Regular

365 Views

3 replies

0 likes

Account
Login
  • 365 Views
  • 3 replies
  • 0 likes

3 Month Trial Ended Early

I bought the 3-month Premium trial for $0.99 in early May. I went onto Spotify yesterday and noticed that my account was set back to Free, 1.5 months early. Is there any reason why this is happening? I emailed customer support but I was counting on h...

Casual Listener

I bought the 3-month Premium trial for $0.99 in early May. I went onto Spotify yesterday and noticed that my account was set back to Free, 1.5 months early. Is there any reason why this is happening?...

4wheelsandaroof

Newbie

622 Views

5 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 622 Views
  • 5 replies
  • 0 likes

Superuser Contribution Device password can´t be send to my email adress

Hey guys, this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-mail address was not available. Please log off and try again...

Newbie

Hey guys,   this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-...

Alfredo

Roadie

293 Views

1 replies

0 likes

Account
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change facebook created account password when not having facebook account anymore.

I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me to login to my facebook which i dont have!! What now...

Newbie

I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me t...

Alfredo

Roadie

501 Views

1 replies

0 likes

Account
Login
Premium
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify send out email asking abuote verification on the same email adress?

Hey.Godt a mail form spotify abot verification on my email adress.This adress is the same that the acount was registered whit.Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mail? se attachments.

Newbie

Hey. Godt a mail form spotify abot verification on my email adress. This adress is the same that the acount was registered whit. Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mai...

Alfredo

Roadie

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution buoni regalo spotify

Buonasera, gradirei sapere un'informazione. Io ho ricevuto 3 buoni regalo spotify da 3 mesi. Devo inserirli man mano quando finisce ogni buono o posso inseririli contemporaneamente ed avere quindi direttamente 9 mesi di premium? Grazie

Newbie

Buonasera, gradirei sapere un'informazione. Io ho ricevuto 3 buoni regalo spotify da 3 mesi. Devo inserirli man mano quando finisce ogni buono o posso inseririli contemporaneamente ed avere quindi di...

Alfredo

Roadie

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

Hello, My dag invite me to Spotify family but nothing comes up, i don't get mail IT something about this, please help

Newbie

Hello, My dag invite me to Spotify family but nothing comes up, i don't get mail IT something about this, please help

Alfredo

Roadie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got kicked out of family premium account

Hi, I was part of family account, and few days ago only I got kicked out. My father in law sent me another invitation code, and i entered the same address but it won't validate both address as the same one. My husband, sister in law, father in law an...

Newbie

Hi,    I was part of family account, and few days ago only I got kicked out.  My father in law sent me another invitation code, and i entered the same address but it won't validate ...

Alfredo

Roadie

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Soy el titular de mi cuenta premiun y tengo un plan familiar con 4 miembros y un administrador que no puedo eliminar y tampoco designe . Como puedo eliminarlo .

Newbie

Soy el titular de mi cuenta premiun y tengo un plan familiar con 4 miembros y un administrador que no puedo eliminar y tampoco designe . Como puedo eliminarlo . 

AMMJ

Newbie

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

un mensaje de error no permite que use mim servicio

Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelven este problema que ya he tratado de resolver cance...

Newbie

Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelve...

Uratelo

Gig Goer

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Re: Can't create an artist account

Hi!We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no artist account. We have started a personal account and would ...

Casual Listener

Hi! We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no art...

Uratelo

Gig Goer

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta Spotify

Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad)Iniciaba sesión con facebook sin ningún problema hasta hac...

Newbie

Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad) Inici...

Uratelo

Gig Goer

607 Views

3 replies

0 likes

Login
  • 607 Views
  • 3 replies
  • 0 likes

Ayuda

Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...

Newbie

Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...

Uratelo

Gig Goer

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Last.fm can't find Spotify

I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify.When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, after a while, I have a message informing me that I n...

Newbie

I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify. When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, ...

Uratelo

Gig Goer

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Can't change country to change payment method

I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?

Newbie

I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?

Uratelo

Gig Goer

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Changed country and still no access

Hi there, I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix??Thanks!

Newbie

Hi there,   I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix?? ...

Uratelo

Gig Goer

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Declined terms and conditions

I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?

Newbie

I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?

Uratelo

Gig Goer

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Cant remember my password

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

Newbie

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

Uratelo

Gig Goer

387 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 387 Views
  • 1 replies
  • 0 likes