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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83145 Views

29 replies

0 likes

  • 83145 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103982 Views

10 replies

3 likes

Account
Login
  • 103982 Views
  • 10 replies
  • 3 likes

Cant remember my password

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

Newbie

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

Uratelo

Gig Goer

392 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 392 Views
  • 1 replies
  • 0 likes

Can't change country in my profile

I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other options than USA.

Visitor

I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other...

Uratelo

Gig Goer

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Family Plan with Facebook login

I am trying to start a family plan and we all login through facebook. How do I send the invite so that they see no changes to music lists? Link or email? Thanks.

Newbie

I am trying to start a family plan and we all login through facebook.  How do I send the invite so that they see no changes to music lists?  Link or email?  Thanks.

Hubo

Community Legend

21778 Views

7 replies

0 likes

Premium
  • 21778 Views
  • 7 replies
  • 0 likes

Can't use premium in Erasmus

Hey, I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy and use free account. Can you change my country to Turkey? Also because...

Newbie

Hey,    I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy ...

471 Views

0 replies

0 likes

Premium
  • 471 Views
  • 0 replies
  • 0 likes

Two accounts/Lost playlists/Password recovery awful!

I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive playlists), yet when I signed in, it made the seld...

Newbie

I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive...

311 Views

0 replies

0 likes

Account
Login
Premium
  • 311 Views
  • 0 replies
  • 0 likes

Reclamo contra Spotify Chile

Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio con mi familia y contrate el plan familiar (en la c...

Visitor

Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio ...

ValenTM

Newbie

2152 Views

3 replies

1 likes

  • 2152 Views
  • 3 replies
  • 1 likes

Aparece un debito en mi tarjeta de credito que no he autorizado

En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que cuenta de Spotify esta siendo asociada a mi tarjeta?...

Newbie

En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que c...

548 Views

0 replies

0 likes

  • 548 Views
  • 0 replies
  • 0 likes

How can I see my home adress?

I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.

Newbie

I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.

Maxim

Spotify Star

598 Views

1 replies

0 likes

Account
Other
Premium
  • 598 Views
  • 1 replies
  • 0 likes

using spotify family with facebook account

Hi, i am using Spotify premium family since some month and my son and my daughter are using the same account. Now Spotify send me an email, that it could not be verified that my son is living at the same adress and canceled his premium.Even if i want...

Casual Listener

Hi,   i am using Spotify premium family since some month and my son and my daughter are using the same account.   Now Spotify send me an email, that it could not be verified that my son...

MatseFu

Casual Listener

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda con la promocion de tres meses premium

Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017.Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de enero de 2017 o me da tres meses y terminaria en febrero...

Casual Listener

Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017. Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de ene...

CarolinaE

Newbie

2006 Views

6 replies

0 likes

  • 2006 Views
  • 6 replies
  • 0 likes

Facebook Account Riddle

Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long number. But of course i cannot log in from anywhere...

Casual Listener

Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long ...

Jacob

Community Legend

564 Views

3 replies

0 likes

Account
Login
Premium
  • 564 Views
  • 3 replies
  • 0 likes

Family account

I currently have premium,which myself and my son use, but it's linked through my facebook. Looking to change to family. Would he have to set up an account. How many songs can be downloaded on one account? Thanks

Newbie

I currently have premium,which myself and my son use, but it's linked through my facebook. Looking to change to family. Would he have to set up an account. How many songs can be downloaded on one acc...

306 Views

0 replies

0 likes

Account
  • 306 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Changed Bank Account

Hey guys,unfortunately i couldn't find any answers to my current problem and hope you can help me. I changed my Bank account a few days ago and it took some time until everything was working again. At the moment i'm waiting to activate my bank accoun...

Regular

Hey guys, unfortunately i couldn't find any answers to my current problem and hope you can help me. I changed my Bank account a few days ago and it took some time until everything was working again....

MaryS

Roadie

1152 Views

1 replies

0 likes

Account
  • 1152 Views
  • 1 replies
  • 0 likes

Artist and private profile mixed up - how to change?

Hi there. A few years ago I converted my private profile to my artist profile. Now - I need to use spotify as a private person and not an artist.Eg. all my public playlists appears as an artist playlist and I don't want that.How do I change my name f...

Newbie

Hi there.   A few years ago I converted my private profile to my artist profile.  Now - I need to use spotify as a private person and not an artist. Eg. all my public playlists appears ...

Maxim

Spotify Star

604 Views

1 replies

0 likes

Account
Login
  • 604 Views
  • 1 replies
  • 0 likes

Cant reach my Premium account though I´m paying for it

Hi, can you help me login on my Premium account. At the moment I only have the Free version though I´m paying for the Pemium version every month. My email/username is: [removed] What is wong? Thank you /Maria

Newbie

Hi, can you help me login on my Premium account. At the moment I only have the Free version though I´m paying for the Pemium version every month.   My email/username is: [removed]  ...

Maxim

Spotify Star

354 Views

1 replies

0 likes

Account
  • 354 Views
  • 1 replies
  • 0 likes

I was charged 3 times??

Hello earlier today I tried to start my Spotify student premium account. It asked for my credit card info before it verified me for a student. I failed to qualify for student but was charged by Spotify 3 times for the price of 4.99 even though I was ...

Newbie

Hello earlier today I tried to start my Spotify student premium account. It asked for my credit card info before it verified me for a student. I failed to qualify for student but was charged by Spoti...

Maxim

Spotify Star

306 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Label uploaded my music without sharing revenue, what can I do about it?

Hey, The label I worked with several years ago stopped sharing revenue of my music a while ago and I moved on, but since then I've noticed it uploaded my music to Spotify and got app. 1 million plays. I'm not able to read spotify, but since I still o...

Newbie

Hey,   The label I worked with several years ago stopped sharing revenue of my music a while ago and I moved on, but since then I've noticed it uploaded my music to Spotify and got app. 1 mill...

Maxim

Spotify Star

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Can log in on safari for iPad but not app for phone

I only just got Spotify today. It's letting me use it on safari on my iPad but it won't let me use it in the app on my phone? It keeps saying login failed but I can log on to it with safari okay? What could be the problem?

Visitor

I only just got Spotify today. It's letting me use it on safari on my iPad but it won't let me use it in the app on my phone? It keeps saying login failed but I can log on to it with safari okay? Wha...

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Solved!! After downloaded music# become 3,333.

What will happen if I try to download music after downloaded music# become 3,333?Will The oldest music be deleted and be written over to new music?

Newbie

What will happen if I try to download music after downloaded music# become 3,333? Will The oldest music be deleted and be written over to new music?

michmike

Music Fan

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes