Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83269 Views

29 replies

0 likes

  • 83269 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104228 Views

10 replies

3 likes

Account
Login
  • 104228 Views
  • 10 replies
  • 3 likes

Question on waiving of bank secrecy rights

I noticed when reading the Privacy Policy (3.5 Payment data section in specific) there was a portion explaining that transaction information can be shared with certain trading partners that reside outside my country. It then goes to say, "..BY ACCEPT...

Newbie

I noticed when reading the Privacy Policy (3.5 Payment data section in specific) there was a portion explaining that transaction information can be shared with certain trading partners that reside ou...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

help logging in

I recently got spotify premium 99 cent three month deal and lost my username and password for that account and i was wondering if i could somehow get the username from spotify or if you could cancel the account so it dose not charge me further

Newbie

I recently got spotify premium 99 cent three month deal and lost my username and password for that account and i was wondering if i could somehow get the username from spotify or if you could cancel ...

Jacob

Community Legend

430 Views

1 replies

0 likes

Account
Login
Subscription
  • 430 Views
  • 1 replies
  • 0 likes

cannot access my premium account

I have a premium account but forgot my password. The account was set up by my phone company. In trying to log into my account, I inadvertently created a new free account. I then tried to change my password for my Premium account and gave the same pas...

Newbie

 I have a premium account but forgot my password. The account was set up by my phone company. In trying to log into my account, I inadvertently created a new free account. I then tried to change...

Jacob

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Can i get again Premium with the same address?

Hallo everyone,I want to know if it is possible to close the free 30 days of premium dont do something like 3 Monts and get on the same account after premium again?Thank you very much.

Visitor

Hallo everyone, I want to know if it is possible to close the free 30 days of premium dont do something like 3 Monts and get on the same account after premium again? Thank you very much.

Jacob

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

My Account is being used by a Phone I do not Know!

Randomly, my account will start being used by a phone named Samsung-SM-G935V. I do not know anybody with this phone, I've only logged into my Spotify account on my laptop, iphone, and PS4. This first started 2 days ago in the airport. The user will r...

Newbie

Randomly, my account will start being used by a phone named Samsung-SM-G935V. I do not know anybody with this phone, I've only logged into my Spotify account on my laptop, iphone, and PS4.   T...

Jacob

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

cancel premium

I recently got premium,3 months for 99 cent.but my phone broke and I lost my account info I tried to login with my email but when I did it opened an old account.i don't know how to cancel my premium,I need help

Visitor

I recently got premium,3 months for 99 cent.but my phone broke and I lost my account info I tried to login with my email but when I did it opened an old account.i don't know how to cancel my premium,...

Jacob

Community Legend

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing and that account is being used somewhere else

I signed out of all devices and still having the notification that my account is being used somewhere else. Cancelled premium membership until resolved.

Newbie

I signed out of all devices and still having the notification that my account is being used somewhere else.   Cancelled premium membership until resolved.

Jacob

Community Legend

292 Views

1 replies

0 likes

Account
Login
Premium
  • 292 Views
  • 1 replies
  • 0 likes

Mixtape Daily Mix

Hallo, was kann ich machen, wenn ich beim Mixtape Künstler gelöscht habe, um wieder Songs von Ihnen im Mixtape vorgschlagen zu bekommen. Ich habe keine Möglichkeit gefunden, diesen Schritt rückgängig zu machen. vielen Dank Hello, on my my dailylist I...

Newbie

Hallo,   was kann ich machen, wenn ich beim Mixtape Künstler gelöscht habe, um wieder Songs von Ihnen im Mixtape vorgschlagen zu bekommen. Ich habe keine Möglichkeit gefunden, diesen Schritt r...

283 Views

0 replies

0 likes

Account
Premium
  • 283 Views
  • 0 replies
  • 0 likes

How could I reset my account?

I want to start everything over again. Is it possible?

Visitor

I want to start everything over again. Is it possible?

Maxim

Spotify Star

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! error 408 I can not change my country

Hello I have a problem like my Spotify. Initially buy the offer of 3 months for 0.99 €, later I changed to premium and pay with my credit card from Bolivia. I am currently experiencing Error 408, And I can not use Spotify or access my music list, I f...

Casual Listener

Hello I have a problem like my Spotify. Initially buy the offer of 3 months for 0.99 €, later I changed to premium and pay with my credit card from Bolivia. I am currently experiencing Error 40...

Maxim

Spotify Star

2127 Views

5 replies

0 likes

Account
Premium
Subscription
  • 2127 Views
  • 5 replies
  • 0 likes

Is it possible to use spotify premium free trial and then stop for about 3 Monts then take p. after?

Hello everyone,is it possible to use the 30 days premium trial and then stop for about 2 Monts and after this time take Premium again?Thanks everyone who can help me!

Casual Listener

Hello everyone, is it possible to use the 30 days premium trial and then stop for about 2 Monts and after this time take Premium again? Thanks everyone who can help me!

Caerne_asada

Casual Listener

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Starbucks Partners

Last week I tried to get the free premium subscription for Starbucks partners and kept getting the "something went wrong" notification. I thought that maybe because I was trying to do it from my phone that it wasn't working properly, but then I accid...

Newbie

Last week I tried to get the free premium subscription for Starbucks partners and kept getting the "something went wrong" notification. I thought that maybe because I was trying to do it from my phon...

Ammmynicolee

Newbie

1615 Views

2 replies

2 likes

Account
Free
Premium
Subscription
  • 1615 Views
  • 2 replies
  • 2 likes

Email and password got changed

I had a premium account and someone hacked my account and changed my email and password and now I can't log in and fix it or cancel my account. This is poor on Spotify. I need help please.

Newbie

I had a premium account and someone hacked my account and changed my email and password and now I can't log in and fix it or cancel my account. This is poor on Spotify. I need help please.

user-removed

Not applicable

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Solved!! I can't login using my FB login because it says I'm abroad.

I have a premium account associated w my Canadian Rogers account. This is linked to my FB login. I have a new phone, with new Spotify app and logged into my FB account (am not abroad), and Spotify won't let me login because it says I'm abroad. I have...

Casual Listener

I have a premium account associated w my Canadian Rogers account. This is linked to my FB login. I have a new phone, with new Spotify app and logged into my FB account (am not abroad), and Spotify wo...

BrookeErin

Casual Listener

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Mudar endereço / change adress

Hey. I've recently moved to a new adress, and therefore I want to move to a new "Premium for family", but I can't change my account's adress. I know I could create a new one, but this one is synced with my facebook and I didn't want to lose it. Is th...

Visitor

Hey. I've recently moved to a new adress, and therefore I want to move to a new "Premium for family", but I can't change my account's adress. I know I could create a new one, but this one is synced w...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Problemas con el pago de mi cuenta

Tengo días queriendo realizar el pago para mi cuenta premium. Mi tarjeta tiene el saldo suficiente para cubrir el pago. Pero aún así la rechaza, en dos días perderé mi cuenta . Buenas noches. Valeria

Regular

Tengo días queriendo realizar el pago para mi cuenta premium. Mi tarjeta tiene el saldo suficiente para cubrir el pago. Pero aún así la rechaza, en dos días perderé mi cuenta . Buenas noches. Valeria

jonatan0417

Newbie

850 Views

5 replies

0 likes

  • 850 Views
  • 5 replies
  • 0 likes

Being Charge Twice For My Premium Account

I Am Getting Charge Twice On My Premium Account You Just Took Out Money On July 1st Now It Says That You Are Taking Money Out Of My Bank Account Today I Been Having Enough Problems With The Application For Months I Need Someone To Call Me About My Ac...

Newbie

I Am  Getting Charge Twice On My Premium Account You Just Took Out Money On July 1st Now It Says That You Are Taking Money Out Of My Bank Account Today I Been Having Enough Problems With The App...

LoganHelps

Composer

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Twitter

I can't share my albums and songs on Twitter. It keeps saying "Error, try it again". Help!

Visitor

I can't share my albums and songs on Twitter. It keeps saying "Error, try it again". Help!

Maxim

Spotify Star

421 Views

1 replies

0 likes

Other
  • 421 Views
  • 1 replies
  • 0 likes

Have I been hacked? Spotify says I'm listening to music in Italian

So, despite changing my password and email address, it looks like Spotify has me recorded as playing music in Italian. Furthermore, when I changed email address, the confirmation was in Italian. I've not set anything to Italian and I'm not listening ...

Newbie

So, despite changing my password and email address, it looks like Spotify has me recorded as playing music in Italian. Furthermore, when I changed email address, the confirmation was in Italian. I've...

kejt_

Community Legend

537 Views

1 replies

0 likes

Account
  • 537 Views
  • 1 replies
  • 0 likes

Can't create an account

HiI'm trying to sign up my daughter to a Spotify account on her Hudl. We have entered all the information but repeatedly get an error message saying "Sorry we encountered an error during sign up. Oops your information seems to have changed. Please st...

Newbie

Hi I'm trying to sign up my daughter to a Spotify account on her Hudl. We have entered all the information but repeatedly get an error message saying "Sorry we encountered an error during sign up. O...

Raffert

Newbie

2489 Views

2 replies

0 likes

  • 2489 Views
  • 2 replies
  • 0 likes