Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80355 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653696 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734102 Views
18 replies
29 likes
My Spotify premium account has been hacked and my membership has been converted into a family membership with invites being sent to different people that are completely unfamiliar to me. I have tried logging off everywhere, changing password etc. but...
My Spotify premium account has been hacked and my membership has been converted into a family membership with invites being sent to different people that are completely unfamiliar to me. I have tried...
Casual Listener
461 Views
2 replies
0 likes
Just now received an email that my email address that my account is linked with has been changed to an address which is not mine.My account is setup via Facebook, which does not allow me to change my email address. Its a premium account and this worr...
Just now received an email that my email address that my account is linked with has been changed to an address which is not mine. My account is setup via Facebook, which does not allow me to change ...
Community Legend
195 Views
1 replies
0 likes
Hello,I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sisters that I have offered to pay for several months back. M...
Hello, I have a few accounts I have created with Spotify which all at one point were premium accounts. For months now I have been paying for an account that I'm almost certain is my younger sister...
Community Legend
247 Views
1 replies
0 likes
Hello!Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other personal information, they changed my email to eltioleo.7w7...
Hello! Just as the title implies, I've been hacked, locked out from my premium account since 7pm, I've tried contacting costumer service to no vail, I'm worried about my credit card and other person...
Community Legend
329 Views
3 replies
0 likes
Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizando dessa maneira , gostaria de saber se há alguma fo...
Eu tenho uma conta Premium que funciona normalmente, só que eu particularmente não gosto de usar o Facebook para entrar em redes sociais e até e mesmo o Spotify eu sinto meio desconfortável utilizand...
275 Views
0 replies
0 likes
I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. What should I do?
I just created an account on spotify and got 7 days of premium, but the app says that my cellphone doesn't have enough memory to download the songs even with 6gb of memory free in my external sd. Wha...
212 Views
0 replies
0 likes
Compre una tarjeta de regalo de spotify pero no tenia el código para canjearlo las personas de la tienda Me dijeron que pueden darme ustedes el pin para registrar la tarjeta
Compre una tarjeta de regalo de spotify pero no tenia el código para canjearlo las personas de la tienda Me dijeron que pueden darme ustedes el pin para registrar la tarjeta
Spotify Star
851 Views
3 replies
0 likes
Years ago, I opened a free Spotify account in Sweden. Now I just signed into that account and upgraded it to a Premium account in the US. But the US Spotify account won't let me in, it says my email already exists. Of course it does, it's my email. I...
Years ago, I opened a free Spotify account in Sweden. Now I just signed into that account and upgraded it to a Premium account in the US. But the US Spotify account won't let me in, it says my email ...
Casual Listener
414 Views
2 replies
0 likes
hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con mi cuenta de facebook
hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con...
Roadie
1423 Views
1 replies
0 likes
Solicitei o plano premium e efetuei o pagamento ontemQuanto tempo até liberar minha assinatura ?
Solicitei o plano premium e efetuei o pagamento ontem Quanto tempo até liberar minha assinatura ?
Spotify Star
329 Views
4 replies
0 likes
I can not login on app but can on browser.When I try it says you do not have an account??I didn't set it up with Facebook
I can not login on app but can on browser. When I try it says you do not have an account?? I didn't set it up with Facebook
Casual Listener
593 Views
5 replies
0 likes
Hello, I have been using the same Spotify account for over 10 years. It appears that I have been locked out of my account. I have requested a password reset for my username but I didn't receive the email. I have requested a password reset against my ...
Hello, I have been using the same Spotify account for over 10 years. It appears that I have been locked out of my account. I have requested a password reset for my username but I...
Music Fan
316 Views
1 replies
0 likes
Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actually log in, it stays on the log in page regardless a...
Hey! So I'm traveling at the moment, and I tried logging into my Spotify account on my kindle and after I enter my credentials, it gives me the "14 days" notification at the bottom but doesn't actual...
Casual Listener
339 Views
2 replies
0 likes
I can't seem to login to my account. I have tried resetting the password but for some reason spotify is not recognizing my account!
I can't seem to login to my account. I have tried resetting the password but for some reason spotify is not recognizing my account!
Newbie
185 Views
1 replies
0 likes
When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I cant figure out if it even has an email linked to i...
When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I ...
Music Fan
206 Views
1 replies
0 likes
I need help nowI need to figure out how to change which card is being billed monthly for this
I need help nowI need to figure out how to change which card is being billed monthly for this
Newbie
310 Views
2 replies
0 likes
HOLA! TENGO UNA CUENTA PREMIUM FAMILIAR, PERO NO LA PUEDO ABRIR EN NINGUNO DE MIS APARATOS, MANDA MENSAJE "ERROR AL INICIAR SESIÓN" YA RESTABLECI CONTRASEÑA MUCHAS VECES, ALGUIEN ME PUEDE AYUDAR?
HOLA! TENGO UNA CUENTA PREMIUM FAMILIAR, PERO NO LA PUEDO ABRIR EN NINGUNO DE MIS APARATOS, MANDA MENSAJE "ERROR AL INICIAR SESIÓN" YA RESTABLECI CONTRASEÑA MUCHAS VECES, ALGUIEN ME PUEDE AYUDAR?
Newbie
1257 Views
2 replies
0 likes
My account constantly stops because my 'account is being used somewhere else.'I've already changed my password twice and logged out of all MY devices. What else could this beeeee
My account constantly stops because my 'account is being used somewhere else.' I've already changed my password twice and logged out of all MY devices. What else could this beeeee
Spotify Star
213 Views
1 replies
0 likes
Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poderia cancelar o plano ate dia 31/05/2017 sem pagar na...
Eu ativei o Spotify Premium por 7 dias gratis, poderia usar ate o dia 05/05/2017 sem pagar nada. Alguns dias depois cadastrei meu cartão de credito no Plano Premium R$16,90, Com 30 dias gratis. Poder...
Spotify Star
589 Views
2 replies
0 likes
I signed up for a premium family account and all was working just fine. I could cast music to all my devices and just yesterday I stopped being able to see all my Chromecast devices. I've signed out and signed back in. I've checked all my Chromecast ...
I signed up for a premium family account and all was working just fine. I could cast music to all my devices and just yesterday I stopped being able to see all my Chromecast devices. I've signed out ...
Newbie
340 Views
1 replies
0 likes
