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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76655 Views

28 replies

0 likes

  • 76655 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94748 Views

9 replies

2 likes

Account
Login
  • 94748 Views
  • 9 replies
  • 2 likes

Solved!! Where do I accept new terms and conditions?

I opened Spotify and it asked me to read the new terms and conditions, but I clicked 'not now' and it told me if I didn't accept them within a month, my premium account would be some suspended but I'd still be billed, or something along those lines. ...

Casual Listener

I opened Spotify and it asked me to read the new terms and conditions, but I clicked 'not now' and it told me if I didn't accept them within a month, my premium account would be some suspended but I'...

therealeggmann

Casual Listener

3668 Views

1 replies

0 likes

  • 3668 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family information

I am currently subscribed to a premium membership, If i choose to switch to family premium immediately, will i lose the 9.99$ i already paid and pay an extra 14.99$? Or should I just wait until my membership ends and then add the family premium?

Casual Listener

I am currently subscribed to a premium membership, If i choose to switch to family premium immediately, will i lose the 9.99$ i already paid and pay an extra 14.99$? Or should I just wait until my me...

bradg43

Roadie

479 Views

1 replies

0 likes

Other
Premium
Subscription
Unlimited
  • 479 Views
  • 1 replies
  • 0 likes

Premium Abo Family Anmeldung für Familienmitglieder nicht möglich

Ich nutze das Premium Familien Abo von Spotify.Login über Facebook.Vor kurzem wurden die Familienmitglieder in dem Account durch Spotify deaktiviert und auf den Free Acount zurückgestuft.Nun habe ich die Nutzer erneut zum Familienaccount eingeladen.N...

Casual Listener

Ich nutze das Premium Familien Abo von Spotify. Login über Facebook. Vor kurzem wurden die Familienmitglieder in dem Account durch Spotify deaktiviert und auf den Free Acount zurückgestuft. Nu...

subraumscherge

Casual Listener

1064 Views

2 replies

0 likes

  • 1064 Views
  • 2 replies
  • 0 likes

Reclamo doble cobro

Me están cobrando dos veces en el mismo mes intento mandar mail y no recibí ninguna respuesta necesito una solución urgente de otra manera lo daré debaja ,u. Desastre

Newbie

Me están cobrando dos veces en el mismo mes intento mandar mail y no recibí ninguna respuesta necesito una solución urgente de otra manera lo daré debaja ,u. Desastre

280 Views

0 replies

0 likes

Account
  • 280 Views
  • 0 replies
  • 0 likes

My card won't work

Why won't my debit card work to start my subscription with Spotify I have money in my account and everything.

Newbie

Why won't my debit card work to start my subscription with Spotify I have money in my account and everything.

Anthuan

Newbie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Återbetalning

HejFörsöker få någon att ringa mig!!!! Vill att någon ringer mig idag måndag innan klockan 13.40. Gärna en som talar svenska.Gäller återbetalning av pengar som ni har dragit.+46708941402

Casual Listener

Hej Försöker få någon att ringa mig!!!! Vill att någon ringer mig idag måndag innan klockan 13.40. Gärna en som talar svenska. Gäller återbetalning av pengar som ni har dragit. +46708941402

Mimmipössi

Newbie

447 Views

2 replies

0 likes

Account
  • 447 Views
  • 2 replies
  • 0 likes

Superuser Contribution family premium - address verification

I received an email to varify my zip code but hong kong has no zip code. What do I suppose to enter? I tried "0000" and got an email of wrong zip code which cant verify my address. Now my account had been downgrade to free trial. I tried send the inv...

Casual Listener

I received an email to varify my zip code but hong kong has no zip code. What do I suppose to enter? I tried "0000" and got an email of wrong zip code which cant verify my address. Now my account had...

EkaFitrianawat

Newbie

1484 Views

4 replies

1 likes

Account
  • 1484 Views
  • 4 replies
  • 1 likes

"Downloads" bar not showing

Hey guys! I was wondering why i'm a premium user yet this "downloads" bar isn't there? someone please explain. thank you!

Casual Listener

Hey guys! I was wondering why i'm a premium user yet this "downloads" bar isn't there? someone please explain. thank you!

Maxim

Spotify Star

319 Views

1 replies

0 likes

Account
  • 319 Views
  • 1 replies
  • 0 likes

I pay for Premium but want to use a coupon code from my ISP

Hi, I have been a Premium user for some time. I pay for this myself. I received a coupon code from my ISP to use Spotify Premium as part of my subscription. I am lost on the Spotify helppages in how to use this code to switch my subscription. Please ...

Newbie

Hi, I have been a Premium user for some time. I pay for this myself. I received a coupon code from my ISP to use Spotify Premium as part of my subscription.   I am lost on the Spotify helppage...

Maxim

Spotify Star

984 Views

1 replies

0 likes

Account
  • 984 Views
  • 1 replies
  • 0 likes

Can't log in.. says my email/username isn't on file??

I have had Spotify since last December. It is signed in on my phone, with my username. Ive been paying for premium and using it as such. But when I try to log in on my computer, it tells me that username or password is incorrect. Ok fine.. so i try t...

Newbie

I have had Spotify since last December. It is signed in on my phone, with my username. Ive been paying for premium and using it as such. But when I try to log in on my computer, it tells me that user...

Maartje2

Newbie

396 Views

1 replies

0 likes

Account
Login
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Anmeldung weiterer Nutzer

Hallo, ich habe Spotify Premium und möchte nun gerne einen weiteren Account anlegen und natürlich nutzen.Ich habe bei "Dein Spotify Premium Family" einen weiteren Account angemeldet, an diese Mailadresse wurde dann auch eine Einladung mir Passwort ve...

Casual Listener

Hallo,    ich habe Spotify Premium und möchte nun gerne einen weiteren Account anlegen und natürlich nutzen. Ich habe bei "Dein Spotify Premium Family" einen weiteren Account angemeldet,...

Sunshinesim

Casual Listener

8351 Views

2 replies

0 likes

Premium
  • 8351 Views
  • 2 replies
  • 0 likes

How Can I Get My Song Featured on a Playlist?

I'm new to the game, and I really, really, really need help on how to do this. Thanks in advance!!!

Casual Listener

I'm new to the game, and I really, really, really need help on how to do this. Thanks in advance!!!

CraftByte

Gig Goer

505 Views

1 replies

0 likes

Other
  • 505 Views
  • 1 replies
  • 0 likes

My Spotify isn't premium on my new phone

I had to get anew phone today , we transferred all the information & apps but my Spotify isn't premium anymore and I have had premium for 2 years ... HELP

Newbie

I had to get anew phone today , we transferred all the information & apps but my Spotify isn't premium anymore and I have had premium for 2 years ... HELP

Maxim

Spotify Star

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Solved!! Getting in touch with Spotify's public relations or marketing team?

Hey Everyone! We have a small team of people working on a project in Austin, Texas that involves hosting a non-profit benefit music concert at the one of our most state of the art downtown venues. All of the proceeds are going to benefit two medical ...

Newbie

Hey Everyone!      We have a small team of people working on a project in Austin, Texas that involves hosting a non-profit benefit music concert at the one of our most state of ...

Maxim

Spotify Star

4941 Views

1 replies

0 likes

  • 4941 Views
  • 1 replies
  • 0 likes

Solved!! Found a forum with hacked accounts

Dear Spotify Dev Team, my account was hacked or something like it, i've changed my password and log out from all devices. So, i've searched on google to find out where my e-mail and password got shared then i found this forumNormal link: REMOVEDGoogl...

Newbie

Dear Spotify Dev Team, my account was hacked or something like it, i've changed my password and log out from all devices. So, i've searched on google to find out where my e-mail and password got sh...

Maxim

Spotify Star

887 Views

1 replies

0 likes

Account
  • 887 Views
  • 1 replies
  • 0 likes

Email subscription language changed into regional local language

Not sure why this has been happening recently, but my subscription emails are changing language into Chinese. Yes, I'm located in Hong Kong where the local language is Chinese, but I do not read it at all and have never made any preference changes of...

Newbie

Not sure why this has been happening recently, but my subscription emails are changing language into Chinese. Yes, I'm located in Hong Kong where the local language is Chinese, but I do not read it a...

629 Views

0 replies

0 likes

  • 629 Views
  • 0 replies
  • 0 likes

An issue with spotiamb 0.21 taking over my account

I keep getting my account hijacked by spotiamb 0.21.I have disconnected all devices and changed my facebook account detials but it still keeps happening. Can someone from spotify help? Sascha

Regular

I keep getting my account hijacked by spotiamb 0.21. I have disconnected all devices and changed my facebook account detials but it still keeps happening.   Can someone from spotify help...

osornios

Spotify Star

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Songlist second time gone

hey people.In the last 4 weeks, all my downloaded songs are 2 times completely gone... Yesterday everything was fine. I woke up and boom no songs on my mobile... Anyone can held?

Newbie

hey people. In the last 4 weeks, all my downloaded songs are 2 times completely gone... Yesterday everything was fine. I woke up and boom no songs on my mobile... Anyone can held?

osornios

Spotify Star

362 Views

1 replies

0 likes

Account
  • 362 Views
  • 1 replies
  • 0 likes

Change Country - e-mail adress taken

Hey guys, Hope you can help me out, quite a familiar problem i reckon;Made my account in the Netherlands, some time ago. After trying to log-in again, it gives the msg that i can't use spotify more than 14 days abroad. Apparently in my account the cu...

Newbie

Hey guys,   Hope you can help me out, quite a familiar problem i reckon; Made my account in the Netherlands, some time ago. After trying to log-in again, it gives the msg that i can't use spo...

osornios

Spotify Star

342 Views

1 replies

0 likes

Account
Free
Other
  • 342 Views
  • 1 replies
  • 0 likes

No puedo usar mi suscripción premium

Hola, mi problema es el siguiente. Usaba spotify con mi antiguo número. Lo cambié en la configuración de perfil, puse mi número nuevo que posteriormente hice la membresia premium por medio de mi prestador de telefonía. La cuenta no logro se vuelva pr...

Newbie

Hola, mi problema es el siguiente. Usaba spotify con mi antiguo número. Lo cambié en la configuración de perfil, puse mi número nuevo que posteriormente hice la membresia premium por medio de mi pres...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes