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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286007 Views

529 replies

34 likes

Account
Free
  • 286007 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13599 Views

6 replies

11 likes

Security
  • 13599 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539729 Views

990 replies

114 likes

Account
  • 539729 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129557 Views

74 replies

12 likes

Account
Login
Premium
  • 129557 Views
  • 74 replies
  • 12 likes

Cant search for more music

I can't 'go online' on my Spotify app, every time I try to search for a new song it just says I'm offline even though I'm connected to the internet, I'm not on 'offline-mode' either on my settings, I don't know what to do!

Newbie

I can't 'go online' on my Spotify app, every time I try to search for a new song it just says I'm offline even though I'm connected to the internet, I'm not on 'offline-mode' either on my settings, I...

sqs15

Music Fan

247 Views

1 replies

0 likes

Account
  • 247 Views
  • 1 replies
  • 0 likes

My Account is hacked and email address changed

I can still log in with facebook though.How do I recover my account ? Thanks in advance

Newbie

I can still log in with facebook though.How do I recover my account ? Thanks in advance

sqs15

Music Fan

274 Views

1 replies

0 likes

Account
Login
Security
  • 274 Views
  • 1 replies
  • 0 likes

2 accounts

Hi all.Just installed spotify on my phone. Tried to sign up but was informed there was already an account with my email so did a password reset.Logged into the app. Then decided to come on the web site to look at upgrading to premium.Logged in on the...

Casual Listener

Hi all. Just installed spotify on my phone. Tried to sign up but was informed there was already an account with my email so did a password reset. Logged into the app. Then decided to come on the we...

Burtonjay

Casual Listener

318 Views

3 replies

0 likes

  • 318 Views
  • 3 replies
  • 0 likes

Não consigo excluir minha conta

Não estou conseguindo do excluir minha conta e ainda a Spotify continua me cobrando no meu cartão de. Reduto todo o mês a fatura. Por favor me ajudem!

Newbie

Não estou conseguindo do excluir minha conta e ainda a Spotify continua me cobrando no meu cartão de. Reduto todo o mês a fatura. Por favor me ajudem!

Bittencourt

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Remove follower

Hello Spotify. I need a follower removed. Where is the option please?Thanks

Visitor

Hello Spotify. I need a follower removed. Where is the option please? Thanks  

Bittencourt

Spotify Star

31937 Views

1 replies

157 likes

  • 31937 Views
  • 1 replies
  • 157 likes

Superuser Contribution Can t log into my account and now started a new one can t find playlist !!!

Have had a Spotify account with great playlist my husband and I have been working on for 3 years !Can t find the old accountI have a new account now,somehowHelp...how can I find someone to transfer playlist if I can t find !!!Yikes

Casual Listener

Have had a Spotify account with great playlist my husband and I have been working on for 3 years ! Can t find the old account I have a new account now,somehow Help... how can I find someone to tr...

Shopgirl2

Casual Listener

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account disappeared without cancellation

Hello,I have the following problem:I have been a premium customer of Spotify for over a year now. Last week I wanted to start my music on the app as usual, when I was suddenly asked to sign up again. When I did that I got the message my username or p...

Visitor

Hello, I have the following problem: I have been a premium customer of Spotify for over a year now. Last week I wanted to start  my music on the app as usual, when I was suddenly asked to sign...

JuanCamilo

Roadie

276 Views

1 replies

0 likes

Account
Login
Premium
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change emailaddress

Hi! I cannot change my email address on my account, because I do not remember my password. The email cannot be accessed because it is an old school email address that I do not have access to anymore. I have been using my facebook for login. Is there ...

Newbie

Hi!   I cannot change my email address on my account, because I do not remember my password. The email cannot be accessed because it is an old school email address that I do not have access to...

JuanCamilo

Roadie

316 Views

1 replies

0 likes

Account
Login
Security
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

Hello, I'm having trouble logging into my account. I've tried in many occasions to rest the password but it doesn't send a link. The email and username is correct but it still won't send. Can anyone help. I do have another account but that one is fre...

Newbie

Hello, I'm having trouble logging into my account. I've tried in many occasions to rest the password but it doesn't send a link. The email and username is correct but it still won't send. Can anyone ...

JuanCamilo

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for the wrong type of subscription

I am a single user but am being charged for a family account. I would like to notify Spotify of this so they can change my account status, but I can't seem to find a way to get in touch with them. Any suggestions. Thanks.

Newbie

I am a single user but am being charged for a family account. I would like to notify Spotify of this so they can change my account status, but I can't seem to find a way to get in touch with the...

JuanCamilo

Roadie

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP ME

I signed up for premium on an email I can't find or log in. I ordered premium and got logged out of spotify. Once I tried logging back in I was on my Facebook account that got linked to my spotify but wasn't the account that was using premium. I want...

Newbie

I signed up for premium on an email I can't find or log in. I ordered premium and got logged out of spotify. Once I tried logging back in I was on my Facebook account that got linked to my spotify bu...

JuanCamilo

Roadie

203 Views

1 replies

0 likes

Account
Premium
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account hacked

Recently there's been a problem with my Spotify Premium account as it was hacked from unknown source. Someone is using my account for his own purpouse, I cannot listen to my music as someone is already online on my account. How can I possibly deal wi...

Casual Listener

Recently there's been a problem with my Spotify Premium account as it was hacked from unknown source. Someone is using my account for his own purpouse, I cannot listen to my music as someone is alrea...

JuanCamilo

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account used by someone else - now all automated playlists are filled with **bleep** music

Someone obviously managed to log into my Spotify account 2-3 months ago and used it for a while. Logged out all devices, changed password, problem solved. I thought.. My "discover weekly", my "release radar" and several other automated playlists are ...

Casual Listener

Someone obviously managed to log into my Spotify account 2-3 months ago and used it for a while. Logged out all devices, changed password, problem solved. I thought..   My "discover weekly", m...

JuanCamilo

Roadie

262 Views

1 replies

0 likes

Account
Security
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked and locked out of Premium account

So I reported a weird email confirmation email and strange activity and ended up with my account locked while Spotify investigates. I provided the information requested and haven't heard back at all yet. Seems like this happens pretty frequently, so ...

Casual Listener

So I reported a weird email confirmation email and strange activity and ended up with my account locked while Spotify investigates. I provided the information requested and haven't heard back at all ...

imlockedout

Casual Listener

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes

Solved!! Need help with my sister's account.

Hello, My sister has epilepsy so she has a hard time recalling certain information. She just got her new phone and forgot her current email password and couldn't recover it which led to her creating a new email. Is there a way I could reach someone t...

Newbie

Hello,   My sister has epilepsy so she has a hard time recalling certain information. She just got her new phone and forgot her current email password and couldn't recover it which led to...

osornios

Spotify Star

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes

Impossible!!

It's very sad that there are so many complaints about customers paying for Spotify service, yet being only registered for free service. Secondly, it appears to be impossible to CANCEL ones account, the excuse? ' you have a second account' I can assur...

Newbie

It's very sad that there are so many complaints about customers paying for Spotify service, yet being only registered for free service. Secondly, it appears to be impossible to CANCEL ones account, t...

osornios

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

No puedo accer a mi cuenta premium por falta de saldo en la tarjeta

El mes pasado no pudieron descontar de la tarjeta de credito el pago de la cuenta, por ende no tube el servicio premium, y este mes me lo descontaron pero no soy premium y me muestra el mensaje de volver a ser premium pero si ingresó nuevamente la ta...

Newbie

El mes pasado no pudieron descontar de la tarjeta de credito el pago de la cuenta, por ende no tube el servicio premium, y este mes me lo descontaron pero no soy premium y me muestra el mensaje de vo...

osornios

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Ayudaaaa

Hola buenos días, hace unos días mi cuenta de Spotify me país ala música, yo hago pago mensual y no entiendo por qué me esta reproduciendo alguna canción y de la nada se pausa, por favor ayuda....

Newbie

Hola buenos días, hace unos días mi cuenta de Spotify me país ala música, yo hago pago mensual y no entiendo por qué me esta reproduciendo alguna canción y de la nada se pausa, por favor ayuda....

osornios

Spotify Star

1003 Views

1 replies

0 likes

  • 1003 Views
  • 1 replies
  • 0 likes

Getting Hacked

I have Premium, so I have Spotify on my android and my daughter has it on her iphone plus it is on my computer. I keep getting booted off because a stranger keeps hacking my account! I've changed the password several times but they still get in. PLEA...

Visitor

I have Premium, so I have Spotify on my android and my daughter has it on her iphone plus it is on my computer. I keep getting booted off because a stranger keeps hacking my account! I've changed the...

osornios

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes