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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396285 Views
  • 943 replies
  • 107 likes
  • Account
  • 396285 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170445 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170445 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98831 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98831 Views
  • 68 replies
  • 10 likes

No puedo realizar mi pago con targeta

A la hora de pagar con mi targeta para suscribirme a premium, no me deja dice que mi banco tiene un mal dia, pero ya llame a mi banco y no hay ningun problema con la targeta...

  • Newbie
  • A la hora de pagar con mi targeta para suscribirme a premium, no me deja dice que mi banco tiene un mal dia, pero ya llame a mi banco y no hay ningun problema con la targeta...
  • arcayagaribaldi
  • Newbie
  • 311 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 311 Views
  • 2 replies
  • 0 likes

Discovery Weekly not updating after third week!

So for the past three weeks my discovery weekly has been the same as it was before, and even after:- unfollowing Discovery weekly,- undownloading the existing songs,- logging out of Spotify,- deleting the app and redownloading it, - logging out of ev...

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  • Newbie
  • So for the past three weeks my discovery weekly has been the same as it was before, and even after: - unfollowing Discovery weekly, - undownloading the existing songs, - logging out of Spotify, -...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Discover Weekly not updating with premium

hi!I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this?Thank you

  • Newbie
  • hi! I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this? Thank you
  • osornios
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Two accounts?

I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. How do I find or transfer my premium subscription t...

  • Casual Listener
  • I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. ...
  • osornios
  • Spotify Star
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Invite Email for Family Plan Hasn't shown up

How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his email inbox. He checked his junk folders, too.

  • Newbie
  • How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his em...
  • themarybethg
  • Regular
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Discovery Weekly not updated again

Again my Discovery Weekly did not update yesterday. Anyone else with the same issue? So frustrating, as it is the only real feature I pay for to use!

  • Casual Listener
  • Again my Discovery Weekly did not update yesterday. Anyone else with the same issue? So frustrating, as it is the only real feature I pay for to use!
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Pago spotify universitario

Adquirí el planuniversitario .... y al finalizar me dijeron q me inviarian un correo donde me verificaban si los documentos como universitario si eran correctos, pero ya me.hicieron el descuento de mi tarjeta y aun no funciona premium... entonces por...

  • Newbie
  • Adquirí el planuniversitario .... y al finalizar me dijeron q me inviarian un correo donde me verificaban si los documentos como universitario si eran correctos, pero ya me.hicieron el descuento de m...
  • osornios
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

can't login with Facebook

I'm trying to login with facebook, but it doesn't work. I always listened on my laptop, but suddenly I was logged out, whenever I try to login with facebook, it opens a new tab but it closes directly. I looked on spotify, facebook and even my laptop ...

  • Newbie
  • I'm trying to login with facebook, but it doesn't work. I always listened on my laptop, but suddenly I was logged out, whenever I try to login with facebook, it opens a new tab but it closes directly...
  • osornios
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Facebook account is deleted and now no way to access my account

I deleted the Facebook associated with my Spotify account.Now I can't login to Spotify.I can't create a new account, because my email address is in use. Is there any solution for this?

  • Newbie
  • I deleted the Facebook associated with my Spotify account. Now I can't login to Spotify. I can't create a new account, because my email address is in use.   Is there any solution for this?
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Discover Weekly not updated for 2 weeks now

My Discover Weekly playlist is not getting updated for two weeks now. Do you have a solution for this issue? Thanks.

  • Casual Listener
  • My Discover Weekly playlist is not getting updated for two weeks now.   Do you have a solution for this issue?   Thanks.
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! I can not disconnect facebook.

HelloI'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?

  • Newbie
  • Hello I'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?
  • parabashayy
  • Regular
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Random playlists and songs are being saved on my account

In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists. I don't know if somebody has access to my account...

  • Casual Listener
  • In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists...
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Re: Spotify Premium Continuously being hacked - will cancel

Hi, I have the same problem.I switched my spotify account to free several time the last past days.I keep receiving email saying that i renewed my subscription. I disconnected from everywhere with no result.I revoked access to all apps except 2 who se...

  • Newbie
  • Hi,   I have the same problem. I switched my spotify account to free several time the last past days. I keep receiving email saying that i renewed my subscription.   I disconnected fr...
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Please make it easier to consolidate family members into the Family Plan

Hi!We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn.It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that does not work. We are completely stuck with the whole fa...

  • Newbie
  • Hi! We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn. It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that d...
  • lucy_shea
  • Casual Listener
  • 401 Views
  • 4 replies
  • 1 likes
  • 401 Views
  • 4 replies
  • 1 likes

*******@hotmail.com stole my account

I received an email today saying my account has a new email address, *********@hotmail.com. Spotify, you should have emailed me to confirm that I was trying to change my email address. Now I am unable to log in. Who is ********@hotmail.com and why ca...

  • Newbie
  • I received an email today saying my account has a new email address, *********@hotmail.com. Spotify, you should have emailed me to confirm that I was trying to change my email address. Now I am ...
  • Tom
  • Community Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • Security
  • 535 Views
  • 1 replies
  • 0 likes

Paying for Premium Family but do not have access

Hello - I am paying for the Premium Family subscription, but when I log my account does not appear to be activeas all the songs are greyed out. Assistance would be greatly appreciated. Thanks,Norman

  • Newbie
  • Hello -    I am paying for the Premium Family subscription, but when I log my account does not appear to be activeas all the songs are greyed out. Assistance would be greatly appreciated....
  • osornios
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

PSN Account Stealing My Spotify

So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way to get their information? Like the PSN ID etc? I've...

  • Newbie
  • So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way ...
  • Tom
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't skip songs for several days

normally you get a few skips per hour and I have not been able to skip at all in several days

  • Newbie
  • normally you get a few skips per hour and I have not been able to skip at all in several days
  • Fa-bi-oh
  • Regular
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Log in problems

Just downloaded spotify to my desktop after not using it for several years. I can enter my log in data fine but not able to click on 'log in' button - it just doesnt register. Have tried uninstalling and reinstalling....

  • Newbie
  • Just downloaded spotify to my desktop after not using it for several years. I can enter my log in data fine but not able to click on 'log in' button - it just doesnt register. Have tried uninstalling...
  • Fa-bi-oh
  • Regular
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! abbonamento 3 mesi a 0,99€

buona sera, un Paio di giorni fa ho attivato l'Abbonamento in Oggetto.This sieri Sono entrato nel sito e mi trovo this frase: Famiglia SpotifyIl Tuo Abbonamento verra Rinnovato Automaticamente il 14/08/16. ti Verra addebitato un Costo pari a 14,99 Io...

  • Newbie
  • buona sera,   un Paio di giorni fa ho attivato l'Abbonamento in Oggetto. This sieri Sono entrato nel sito e mi trovo this frase:  Famiglia Spotify Il Tuo Abbonamento verra Rinnovato Au...
  • baccoperbaccoit
  • Newbie
  • 2163 Views
  • 3 replies
  • 0 likes
  • Account
  • 2163 Views
  • 3 replies
  • 0 likes