Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
For 2 weeks I pay 0,99€ for 3 Month, but today i look and on my account they write that my premium account will end today and they take 9,99€. Than i deleted premium because, i make this premium account two weeks ago, why i should pay again? So after...
Hallo Leute ,Ich habe leider das Problem das heute mein Handy kaputt gegangen ist und ich mich auf meinem neuen Handy gern wieder anmelden würde , allerdings habe ich meine email Adresse vergessen und brauche sie von Spotify zugeschickt Weiß jemand w...
When I'm logged in to spotify.com and take a look at my account i shows thar I have a Premium account and my next payment will be 7/9/17 and yesterday it said 7/2/17. I cancelled my Premium a long time ago and my card hasn't been charged since then.D...
Good Morning,During the last days I noticed some strange things in my Spotify Account (e.g. Downloading of music that I didn't download, following some artist that I didn't follow).Yesterday I noticed that I couldn't enter my account any longer, beca...
Hallo, ich wollte für den Urlaub einen Premium Family-Account für einen Monat eröffnen. Habe also heute den Account gebucht und umgehend wieder gekündigt. Jetzt sagt er mir allerdings, dass der Account heute bereits abläuft obwohl er gemäß den beschr...
Får ikkje logge meg inn på appendix på telefonen. Har prøvd og skifte passord glede ganger. Har slettet appendix og installert den på nytt men får ikkje logget inn.
Hallo,ich habe folgendes Problem:Ich bin seit über einem Jahr Premium-Kunde bei Spotify. Letzte Woche wollte ich dann wie gewohnt meine Musik über die App starten, als ich auf einmal aufgefordert wurde mich neu anzumelden. Als ich das getan habe beka...
Title is quite clear, due to spotify support being very careless, i want a refund for the refreshed premium memership which refreshed today. I dont want to pay for your service anymore and someone better has to help me soon-
Hey!Was about to use spotify on my phone yesterday (Iphone), only to discover the app had somehow been deleted. Dowloaded it again and logged in, and discovered all my playlists were gone!!! Tried logging in and out, and logged in on my computer (win...
Hi - Recently moved permanently to Finland from the states and so changed my membership (as advised by spotify). However, now, all my 'new releases' and discover recs. are for Finnish/Finland artists and bands. Since I am not Finnish/from here - this...
I have no idea why, but i've been receiving spotify newsletters in Malay instead of English which was what I got when i first signed up.Is there any way to fix this?
Yo tenía premium, pero ahora me he cambiado a plan familiar i he añadido a mi madre. I no entiendo xq ella se descarga la aplicación i le sale el mensaje de si quiere 7 días gratis i no pone en ningún sitio que ya tiene cuenta asociada con la mía. A ...
So I am a premium user and for some reason my account is not working on my windows pc and also not on the browser. They're supposed to be logged in all the time but today in both devices spotify asks me to log in. When i do it, it logs in like for 2 ...
Last week out of the blue my Spotify premium account revert to a free account on my iPhone. My premium account is still active, to which it works via my laptop and iPad. Although I cannot get it to re activate for my iPhone
If family user don't have email account, how will they get access to Spotify ??How could I adminstrate a family user that don't have an email account ??
I'm from Germany and I've tried to log myself in. Then the text " ... u can use Spotify 14 days oversees " but I'' still in Germany... how can I get myself in? Sorry for my English
I just created my spotify today and I wanted my username to be "angel" however spotify created a default username which is "tma027arnqht81fnx65zabf4t" how can I change that? Can I change it to angel or if angel is taken can I have darkraincode? Pleas...
I just upgraded to family sharing for my kids to be able to listen to different stuff on different devices. I am currently in DK on a holiday. Firstly my daughters account is said to be already in a sharing family account, which I don't see how. Seco...
Morning, my spotify has been hacked, the email address and username has been changed. Playlists deleted. Recieved an email from Spotify this morning and replied saying i knew nothing of the email address change. Also been on Twitter to @spotifyCares....
Hello, I dont have acces to my Spotify account as its blocked because i refunded money from Spotify. Now i cant log in because i have forgotten my password. But when i want to get my password back i can't because my account is blocked. Can someone he...