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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398806 Views
  • 950 replies
  • 107 likes
  • Account
  • 398806 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171639 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171639 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

My Discover Weekly playlist won't update.

Hello,This week my Discover Weekly Playlist didn't update. Please advise in order to fix this!Thank you, Renia.

  • Casual Listener
  • Hello, This week my Discover Weekly Playlist didn't update. Please advise in order to fix this! Thank you,  Renia.
  • Hubo
  • Community Legend
  • 656 Views
  • 4 replies
  • 0 likes
  • 656 Views
  • 4 replies
  • 0 likes

How long have I been with Spotify?

I was going to say I thought I've been with you for close to ten years, but you aren't 10 years old yet! I'd love to know how long ago I started using the service.

  • Newbie
  • I was going to say I thought I've been with you for close to ten years, but you aren't 10 years old yet! I'd love to know how long ago I started using the service.
  • LuKenneth
  • Music Fan
  • 42264 Views
  • 3 replies
  • 3 likes
  • 42264 Views
  • 3 replies
  • 3 likes

Verify confirmation to delete accounts

Hi, Can I ask has anyone receieve any verify email confirmation to remove an account? I have submitted like many time on the remove account form and never recieve this email link that i need to click. I have checked my inbox and junk mail and nothing...

  • Visitor
  • Hi,   Can I ask has anyone receieve any verify email confirmation to remove an account?   I have submitted like many time on the remove account form and never recieve this email link th...
  • Maxim
  • Spotify Star
  • 861 Views
  • 5 replies
  • 0 likes
  • 861 Views
  • 5 replies
  • 0 likes

They take payment twice :/

I tried register my account with student sale. First attempt I failed but they take money. So I tried again and account activated but they also take one more time. How can I solve this issue

  • Newbie
  • I tried register my account with student sale. First attempt I failed but they take money. So I tried again and account activated but they also take one more time. How can I solve this issue
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

All artists gone afrer signing out and logging in

After recently having a problem with my phone I had decided to factory reset it. After loading my phone and re-downloading Spotify all my artists except the ones I had previously been following were gone.. Is there a way I can get them back ? I have ...

  • Newbie
  • After recently having a problem with my phone I had decided to factory reset it. After loading my phone and re-downloading Spotify all my artists except the ones I had previously been following were ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

My email and password hacked

My email and password hacked, I can login through my facebook but, there's someone accessing spotify and changing my email and password. Can you help me? hacker email : kislev11@walla.com

  • Casual Listener
  • My email and password hacked, I can login through my facebook but, there's someone accessing spotify and changing my email and password. Can you help me?   hacker email : kislev11@walla.c...
  • KirnsteinZ
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Music popping up on my playlists that I didn't add?

Hi guys, Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library - I never saved them, or added them to any previous playlist...

  • Newbie
  • Hi guys,   Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library ...
  • Irelandoffline
  • Music Fan
  • 6057 Views
  • 2 replies
  • 1 likes
  • Premium
  • 6057 Views
  • 2 replies
  • 1 likes

No puedo realizar mi pago con targeta

A la hora de pagar con mi targeta para suscribirme a premium, no me deja dice que mi banco tiene un mal dia, pero ya llame a mi banco y no hay ningun problema con la targeta...

  • Newbie
  • A la hora de pagar con mi targeta para suscribirme a premium, no me deja dice que mi banco tiene un mal dia, pero ya llame a mi banco y no hay ningun problema con la targeta...
  • arcayagaribaldi
  • Newbie
  • 313 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 313 Views
  • 2 replies
  • 0 likes

Discovery Weekly not updating after third week!

So for the past three weeks my discovery weekly has been the same as it was before, and even after:- unfollowing Discovery weekly,- undownloading the existing songs,- logging out of Spotify,- deleting the app and redownloading it, - logging out of ev...

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  • Newbie
  • So for the past three weeks my discovery weekly has been the same as it was before, and even after: - unfollowing Discovery weekly, - undownloading the existing songs, - logging out of Spotify, -...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Discover Weekly not updating with premium

hi!I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this?Thank you

  • Newbie
  • hi! I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this? Thank you
  • osornios
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Two accounts?

I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. How do I find or transfer my premium subscription t...

  • Casual Listener
  • I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. ...
  • osornios
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Invite Email for Family Plan Hasn't shown up

How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his email inbox. He checked his junk folders, too.

  • Newbie
  • How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his em...
  • themarybethg
  • Regular
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Discovery Weekly not updated again

Again my Discovery Weekly did not update yesterday. Anyone else with the same issue? So frustrating, as it is the only real feature I pay for to use!

  • Casual Listener
  • Again my Discovery Weekly did not update yesterday. Anyone else with the same issue? So frustrating, as it is the only real feature I pay for to use!
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Pago spotify universitario

Adquirí el planuniversitario .... y al finalizar me dijeron q me inviarian un correo donde me verificaban si los documentos como universitario si eran correctos, pero ya me.hicieron el descuento de mi tarjeta y aun no funciona premium... entonces por...

  • Newbie
  • Adquirí el planuniversitario .... y al finalizar me dijeron q me inviarian un correo donde me verificaban si los documentos como universitario si eran correctos, pero ya me.hicieron el descuento de m...
  • osornios
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

can't login with Facebook

I'm trying to login with facebook, but it doesn't work. I always listened on my laptop, but suddenly I was logged out, whenever I try to login with facebook, it opens a new tab but it closes directly. I looked on spotify, facebook and even my laptop ...

  • Newbie
  • I'm trying to login with facebook, but it doesn't work. I always listened on my laptop, but suddenly I was logged out, whenever I try to login with facebook, it opens a new tab but it closes directly...
  • osornios
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Facebook account is deleted and now no way to access my account

I deleted the Facebook associated with my Spotify account.Now I can't login to Spotify.I can't create a new account, because my email address is in use. Is there any solution for this?

  • Newbie
  • I deleted the Facebook associated with my Spotify account. Now I can't login to Spotify. I can't create a new account, because my email address is in use.   Is there any solution for this?
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Discover Weekly not updated for 2 weeks now

My Discover Weekly playlist is not getting updated for two weeks now. Do you have a solution for this issue? Thanks.

  • Casual Listener
  • My Discover Weekly playlist is not getting updated for two weeks now.   Do you have a solution for this issue?   Thanks.
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! I can not disconnect facebook.

HelloI'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?

  • Newbie
  • Hello I'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?
  • parabashayy
  • Regular
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Random playlists and songs are being saved on my account

In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists. I don't know if somebody has access to my account...

  • Casual Listener
  • In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists...
  • osornios
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Re: Spotify Premium Continuously being hacked - will cancel

Hi, I have the same problem.I switched my spotify account to free several time the last past days.I keep receiving email saying that i renewed my subscription. I disconnected from everywhere with no result.I revoked access to all apps except 2 who se...

  • Newbie
  • Hi,   I have the same problem. I switched my spotify account to free several time the last past days. I keep receiving email saying that i renewed my subscription.   I disconnected fr...
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes