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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81682 Views

9 replies

2 likes

Account
Login
  • 81682 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657080 Views

13 replies

4 likes

Account
  • 657080 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738222 Views

18 replies

29 likes

  • 738222 Views
  • 18 replies
  • 29 likes

Solved!! Problem logging in

Hi, it will only allow me to login via desktop but not within app, saying I already have an account. Which is true, so why not allow me to login to that account?

Casual Listener

Hi, it will only allow me to login via desktop but not within app, saying I already have an account. Which is true, so why not allow me to login to that account?

Sp114

Casual Listener

387 Views

2 replies

0 likes

  • 387 Views
  • 2 replies
  • 0 likes

Deacting facebook

Hi spotify,I currently have a free spotify account througg facebook which i am wanting to upgrade to paid version but unable to do so through facebook.Is it possible to please delete my facebook account of the email brycedurrant@hotmail.com?Thankyou ...

Newbie

Hi spotify, I currently have a free spotify account througg facebook which i am wanting to upgrade to paid version but unable to do so through facebook. Is it possible to please delete my facebook ...

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Can't unlink from Facebook/want to delete this account

Hey, When I try to unlink Facebook from my Spotify account due to strange activity, it says that it cannot be unlinked and I'm stuck. Evidently I have two accounts, one linked to my Facebook and one not linked, and I only want to use the unlinked one...

Regular

Hey,   When I try to unlink Facebook from my Spotify account due to strange activity, it says that it cannot be unlinked and I'm stuck. Evidently I have two accounts, one linked to my Facebook...

Jacob

Community Legend

226 Views

1 replies

0 likes

Other
Security
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Plano familiar

My daughter's father passed away, he has the plan, we do not have access to the account to exclude it from the profile and add it to me and I have already done so. Delete it from the profile and add it to me and I already did it. What to do?

Regular

My daughter's father passed away, he has the plan, we do not have access to the account to exclude it from the profile and add it to me and I have already done so. Delete it from the profile and add ...

Bittencourt

Spotify Star

626 Views

8 replies

0 likes

  • 626 Views
  • 8 replies
  • 0 likes

Solved!! Can no login to spotify

After I link with premium family, I can not login.The pop up message as attached

Casual Listener

After I link with premium family, I can not login. The pop up message as attached

kejt_

Community Legend

542 Views

3 replies

0 likes

  • 542 Views
  • 3 replies
  • 0 likes

Payment deletion

How do I delete my card payment, so that spark covers my premium cost?

Newbie

How do I delete my card payment, so that spark covers my premium cost?

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Solved!! How long will it take to acess spotify for artists?

I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?

Casual Listener

I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?

Robert_W

Community Legend

20424 Views

5 replies

0 likes

Login
Other
  • 20424 Views
  • 5 replies
  • 0 likes

Can't log..Country doesn't match with the Facebook one!!!

HELLO,It's something like 5 month that I can't use Spotify because,it's saying to me that the Country doesn't match with the one on the account.And it's saying that I should upgrade my account(facebook) or my Spotify one.But it's not working!! COD ER...

Newbie

HELLO, It's something like 5 month that I can't use Spotify because,it's saying to me that the Country doesn't match with the one on the account. And it's saying that I should upgrade my account(fa...

Maxim

Spotify Star

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into spotify premium?

I have two accounts in Spotify, one premium and one free.For some reason they mess up my emails for the two accounts and they keep logging me into the free one. HELP?

Visitor

I have two accounts in Spotify, one premium and one free. For some reason they mess up my emails for the two accounts and they keep logging me into the free one. HELP?

justinewin_

Roadie

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

I'm an Artist and i don't know my own login details

I'm an artist (Saili Nguluwe) i uploaded my song to spotify using Record Union, by that time i had no account, when i checked for my song on spotify and everthing was great but i need to access that account but i have no idea of what to do to login.....

Casual Listener

I'm an artist (Saili Nguluwe) i uploaded my song to spotify using  Record Union, by that time i had no account, when i checked for my song on spotify and everthing was great but i need to access...

MattSuda

Spotify Star

386 Views

1 replies

0 likes

Login
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution NECESITO AYUDA URGENTE!!!

NECESITO AYUDA URGENTE CON MI CUENTA ME HAN MANDADO UNA INVITACION PARA PERTENECER A UN PLAN FAMILIAR Y NO PUEDO ACCEDER AL ASUNTO Y RESULTA QUE DICE QUE YA TENGO MAS DE DOS SUSCRIPCIONES Y YO NO TENGO NINGUNA, AYUDA POR FAVOR!!!

Visitor

NECESITO AYUDA URGENTE CON MI CUENTA ME HAN MANDADO UNA INVITACION PARA PERTENECER A UN PLAN FAMILIAR Y NO PUEDO ACCEDER AL ASUNTO Y RESULTA QUE DICE QUE YA TENGO MAS DE DOS SUSCRIPCIONES Y YO NO TEN...

MonicaM_Bogota

Roadie

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Can't access old account

Hi I got a new Spotify account with my personal email account and would like to be able to find my old playlists from my old account. I can not find that account when I search for it but I can still sign into it. Could I have help accessing the old a...

Newbie

Hi I got a new Spotify account with my personal email account and would like to be able to find my old playlists from my old account. I can not find that account when I search for it but I can still ...

MattSuda

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution belen

Hola, hace un tiempo me hice spotify premuim para mi sola, luego de unos meses me pase a el plan familiar y desde ahi me comenzaron a cobrar los 6 dolares del particular mas los 9 dolares del plan familiar, como puedo solucionar?

Newbie

Hola, hace un tiempo me hice spotify premuim para mi sola, luego de unos meses me pase a el plan familiar y desde ahi me comenzaron a cobrar los 6 dolares del particular mas los 9 dolares del plan fa...

MonicaM_Bogota

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Family account and playlists

Hi, i just recently upgraded from a premium acct to a family account. The playlists are saved under my profile. How do i move the playlists from my account to the family members accounts so theyre not in my acct anymore?

Newbie

Hi, i just recently upgraded from a premium acct to a family account. The playlists are saved under my profile. How do i move the playlists from my account to the family members accounts so theyre no...

MattSuda

Spotify Star

374 Views

1 replies

0 likes

Account
  • 374 Views
  • 1 replies
  • 0 likes

My Spotify won't allow me to log into my premium account

For some reason, my Spotify logged me out of my premium account. I tried logging back in with my Facebook like I usually would and it says "Login Failed either username or password is incorrect". I tried changing my password but it says that they don...

Newbie

For some reason, my Spotify logged me out of my premium account. I tried logging back in with my Facebook like I usually would and it says "Login Failed either username or password is incorrect". I t...

Robert_W

Community Legend

279 Views

1 replies

0 likes

Login
  • 279 Views
  • 1 replies
  • 0 likes

Account number for bill payment

I was wondering if someone could tell me where to find the account number so that I can make bill payments to spotify rather than individual purchases. (AKA what is my spotify account number)

Newbie

I was wondering if someone could tell me where to find the account number so that I can make bill payments to spotify rather than individual purchases. (AKA what is my spotify account number)

Maxim

Spotify Star

2256 Views

1 replies

0 likes

Account
  • 2256 Views
  • 1 replies
  • 0 likes

My account still seems to be free, even though it is charged.

I wanted to use the discount for students and My account still seems to be free despite withdrawing money from my card !

Casual Listener

I wanted to use the discount for students and My account still seems to be free despite withdrawing money from my card !

Tom

Community Legend

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Cambio de país con efecto inmediado

Buenas tardes, He estado viviendo en Reino Unido durante año y medio por lo que mi cuenta está registrada en ese país. Ahora estoy de regreso en España y con mi familia queremos tener la cuenta familiar, el problema es que cuando quieren registrarse ...

Newbie

Buenas tardes,   He estado viviendo en Reino Unido durante año y medio por lo que mi cuenta está registrada en ese país.   Ahora estoy de regreso en España y con mi familia queremos ten...

MattSuda

Spotify Star

255 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Not loading Premium and a different account?

Hello. When i logged on as a new subscriber my details didnt come up on the account overview. When i logged off and logged back in it was fine. I then signed up for the 30 days on the web. I then downloaded Spotify on my Mac Book Pro and then on my I...

Newbie

Hello. When i logged on as a new subscriber my details didnt come up on the account overview. When i logged off and logged back in it was fine. I then signed up for the 30 days on the web. I then dow...

Hubo

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes