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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334731 Views
  • 890 replies
  • 105 likes
  • Account
  • 334731 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147705 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147705 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86000 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86000 Views
  • 68 replies
  • 9 likes

Some iphone is using my account

So I was just about to use my spotify and I noticed that someone was listening. It was a iphone 5s and no one in my family even owns a iphone. The question is: Is there anyway to track down the user of the iphone?

  • Newbie
  • So I was just about to use my spotify and I noticed that someone was listening. It was a iphone 5s and no one in my family even owns a iphone. The question is: Is there anyway to track down the user ...
  • detective889
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Can I use spotify on WiFi in Cape Verde

Hi thereI'm off to Cape Verde soon and there will WiFi available in the hotel? Will I be able to access Spotify via WiFi?

  • Newbie
  • Hi there I'm off to Cape Verde soon and there will WiFi available in the hotel?  Will I be able to access Spotify via WiFi?
  • detective889
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Address from facebook

Hi,I have a spotify account created via Facebook (where i haven't set the address).If i want to subscribe Premium for family, how i know the address that will be used?

  • Visitor
  • Hi, I have a spotify account created via Facebook (where i haven't set the address). If i want to subscribe Premium for family, how i know the address that will be used?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Spotify student

HiI've tried to subscribe for Spotify student and have been charged for this through PayPal but my account hasn't been activated.I was unsuccessful with the screening process.Can I get a refund?

  • Casual Listener
  • Hi I've tried to subscribe for Spotify student and have been charged for this through PayPal but my account hasn't been activated. I was unsuccessful with the screening process. Can I get a refund?
  • Jacob
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Estorno da cobrança

Solicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.

  • Newbie
  • Solicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Agua...
  • Bittencourt
  • Spotify Star
  • 23587 Views
  • 1 replies
  • 8 likes
  • 23587 Views
  • 1 replies
  • 8 likes

Problemas com plano familiar

Não consigo incluir um cep na minha conta que esta vinculada ao Facebook. Por este motivo os membros do plano familiar não conseguem renovar confirmar a assinatura.Alguém me ajuda? Não tem opção pra atualizar pais e CEP nas minhas configurações.

  • Newbie
  • Não consigo incluir um cep na minha conta que esta vinculada ao Facebook. Por este motivo os membros do plano familiar não conseguem renovar confirmar a assinatura. Alguém me ajuda? Não tem opção pr...
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Charges but don't have premium

I've been getting charged for months now for premium and I don't have it. I have checked both my account and they both say free. How do I get this resolved

  • Newbie
  • I've been getting charged for months now for premium and I don't have it. I have checked both my account and they both say free. How do I get this resolved 
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Student subscription

I only have spotify free and it will not let me upgrade to a student account. I go to the page enter my info and it kicks me out to the homepage. I have tried this 4 times already. I don't want to keep entering my credit card info because I don't wan...

  • Regular
  • I only have spotify free and it will not let me upgrade to a student account. I go to the page enter my info and it kicks me out to the homepage. I have tried this 4 times already. I don't want to ke...
  • joannepeng
  • Casual Listener
  • 387 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 387 Views
  • 4 replies
  • 0 likes

Solved!! kündigung premium

Hi, wie kann ich mein kostenloses premiumabo kündigen??

  • Newbie
  • Hi, wie kann ich mein kostenloses premiumabo kündigen??
  • sabii_xs
  • Newbie
  • 1466 Views
  • 4 replies
  • 0 likes
  • 1466 Views
  • 4 replies
  • 0 likes

Can't remove member from family plan?

Whenever I click on someones name within my family plan options, it says"Oops! Something went wrong, please try again."and I can't get on the members options to remove them.Essentially, I'm stuck on the family plan page and can't click on one of the ...

  • Casual Listener
  • Whenever I click on someones name within my family plan options, it says "Oops! Something went wrong, please try again." and I can't get on the members options to remove them. Essentially, I'm...
  • JoBoy
  • Casual Listener
  • 1404 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1404 Views
  • 2 replies
  • 0 likes

Solved!! Availability

In which countries is Spotify available at the moment?

  • Casual Listener
  • In which countries is Spotify available at the moment?
  • Jacob
  • Community Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • Other
  • 460 Views
  • 3 replies
  • 0 likes

SPOTIFY IS A REAL **bleep**!!!!

I was buy a gift card to charge my **bleep**ING PREMIUM in the moment it was OK the card work but I can not use my premium account!!!! I was send a lot of messages and no answer!!!!WHAT THE **bleep** IS THAT? I WANT MY MONEY BACK!!!!!!!!!!!!

  • Casual Listener
  • I was buy a gift card to charge my **bleep**ING PREMIUM in the moment it was OK the card work but I can not use my premium account!!!! I was send a lot of messages and no answer!!!!WHAT THE **bleep**...
  • Rafael31
  • Casual Listener
  • 142 Views
  • 2 replies
  • 0 likes
  • 142 Views
  • 2 replies
  • 0 likes

Kicked me out

Here's what we got from you: It is saying I am not a Spotify user. It kicked me out of the app and told me to log back on, and now won't let me log on. I click log on through Facebook and it says that I have authorized the app and then goes back sot ...

  • Newbie
  • Here's what we got from you: It is saying I am not a Spotify user. It kicked me out of the app and told me to log back on, and now won't let me log on. I click log on through Facebook and it says tha...
  • Usernamenot
  • Newbie
  • 361 Views
  • 2 replies
  • 1 likes
  • 361 Views
  • 2 replies
  • 1 likes

Dont know about spotify but was charged in my credit card statement

Hi, I never heard or used spotify but saw that I was charged for $9.99 in my credit card statement.Please contact me on jagminder.chugh@gmail.com and help me refund the amount. ThanksJagminder

  • Newbie
  • Hi,   I never heard or used spotify but saw that I was charged for $9.99 in my credit card statement. Please contact me on jagminder.chugh@gmail.com and help me refund the amount.   Th...
  • Jacob
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Other
  • 145 Views
  • 1 replies
  • 0 likes

My Premium account has been hacked

I just got an email saying that someone changed the email address on my Spotify Premium account - I did not do this. I am no longer able to log in to my account, but I am logged in on my phone still and I see that all my playlists are gone and new on...

  • Newbie
  • I just got an email saying that someone changed the email address on my Spotify Premium account - I did not do this. I am no longer able to log in to my account, but I am logged in on my phone still ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 192 Views
  • 1 replies
  • 0 likes

Some else is using my account

Someone is using my spotify account and I have logged out of every device and Ive changed my password twice but it is still happening. What else can I do?

  • Newbie
  • Someone is using my spotify account and I have logged out of every device and Ive changed my password twice but it is still happening. What else can I do?
  • user-removed
  • Not applicable
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

My computer got ruined on March 10th

Joshua Gunter and our team work together with the greatest songs out there, my mom was cheap and gave me a 5 yr old lap top for Christmas, which only took a few months to break, which is why I haven't been able to listen to any music since, I'm havin...

  • Visitor
  • Joshua Gunter and our team work together with the greatest songs out there, my mom was cheap and gave me a 5 yr old lap top for Christmas, which only took a few months to break, which is why I haven'...
  • Jacob
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 131 Views
  • 1 replies
  • 0 likes

Loggin Denon Ceol N8 to Spotify

My account disonnected. Using the correct device username and password will not connect. Di this a year ago - after many days did reconnect.Any thoughts - as getting tird of this happening and being without Spotify on Denon. My Android and computer l...

  • Casual Listener
  • My account disonnected. Using the correct device username and password will not connect. Di this a year ago - after many days did reconnect. Any thoughts - as getting tird of this happening and bein...
  • 207 Views
  • 0 replies
  • 0 likes
  • Login
  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't connect to Premium Mode of my family.

I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do not live in the same address". What should I do?

  • Casual Listener
  • I want to get into my family's Premium Mode. And even if I live in the same address, and typing the same address, I get a message from Spotify saying that it is not possible to connect because "we do...
  • Maria_B
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Wont let me sign up for premium

I am trying to upgrade to premium. Unfortunately, your wesbite is broken in every single way possible. First I tried to get the student discount. Went to type everything in, typed my card info in and then pressed confirm payment. It brought me back t...

  • Casual Listener
  • I am trying to upgrade to premium. Unfortunately, your wesbite is broken in every single way possible.   First I tried to get the student discount. Went to type everything in, typed my card ...
  • giesejul
  • Newbie
  • 356 Views
  • 7 replies
  • 0 likes
  • 356 Views
  • 7 replies
  • 0 likes