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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83682 Views

29 replies

0 likes

  • 83682 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105122 Views

10 replies

3 likes

Account
Login
  • 105122 Views
  • 10 replies
  • 3 likes

Superuser Contribution My debit card cancelled around the time of payment due....

My debit card got cancelled because fraudulent charges.. literally around the time my Spotify premium payment was due. So now I got a new card and I entered it and it still didn't give me premium back.. so do I really have to wait till the next payme...

Casual Listener

My debit card got cancelled because fraudulent charges.. literally around the time my Spotify premium payment was due. So now I got a new card and I entered it and it still didn't give me premium bac...

SergioDavid

Roadie

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i see my username or mail in the iPone app

I am Premium member but I can not remember my username or that emil i have used that time I signed in.But I am looked in on my iPhone app. How can I see my username or mail in that app ?

Newbie

I am Premium member but I can not remember my username or that emil i have used that time I signed in. But I am looked in on my iPhone app. How can I see my username or mail in that app ?

SergioDavid

Roadie

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOWNLOADING SONGS

IT'S IMPOSSIBLE TO DOWNLOAD ANYTHING. I ERASED ALL THE DEVICES TO BE SURE TO HAVE ONLY ONE DEVICE WITH LOCAL FILES. THE DOWNLOADING OPTION ON MOBILE IS ON AND? STILL, IT TELLS ME THAT I HAVE TO SWITCH ON IN THE PARAMETERS. IS IT BETTER WITH APPLE MUS...

Casual Listener

IT'S IMPOSSIBLE TO DOWNLOAD ANYTHING. I ERASED ALL THE DEVICES TO BE SURE TO HAVE ONLY ONE DEVICE WITH LOCAL FILES. THE DOWNLOADING OPTION ON MOBILE IS ON AND? STILL, IT TELLS ME THAT I HAVE TO SWITC...

SergioDavid

Roadie

400 Views

1 replies

0 likes

Other
Premium
Unlimited
  • 400 Views
  • 1 replies
  • 0 likes

ACCOUNT HACKED "ahmetozgur4175" STOLEN HELP

Hello this is my accounts name . I opened at 30 june started 30 day trial. Now i can't access to my account. It says wrong password. my e-mail was ahmetozgur4175@gmail.com but it says there is no account for this email??? How someone change my email ...

Regular

Hello this is my accounts name . I opened at 30 june started 30 day trial. Now i can't access to my account. It says wrong password. my e-mail was ahmetozgur4175@gmail.com but it says there is no acc...

ahmetozgur

Regular

367 Views

3 replies

0 likes

Account
  • 367 Views
  • 3 replies
  • 0 likes

Login problems

Hi, I have problems with logging on to my spotify premium account, I know my username but have forgotten my password and I have tried using the formula where I insert my username and then get a reset link emailed to me, however I do not recieve any e...

Newbie

Hi,   I have problems with logging on to my spotify premium account, I know my username but have forgotten my password and I have tried using the formula where I insert my username and then ge...

ahmetozgur

Regular

434 Views

1 replies

0 likes

Login
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I delete my account and create a new one with the same email?

I've been having trouble with my Spotify history lately. There are a lot of songs and artists in my history that I no longer listen to. As much as I have tried I cannot figure out how to delete my history. I have waited months and months for it to di...

Visitor

I've been having trouble with my Spotify history lately. There are a lot of songs and artists in my history that I no longer listen to. As much as I have tried I cannot figure out how to delete my hi...

SergioDavid

Roadie

1872 Views

1 replies

0 likes

Account
  • 1872 Views
  • 1 replies
  • 0 likes

SOMEONE USING MY ACCOUNT PLEASE HELP

HelloSomeone using my spotify account for almost 1 week and that person changed my password and e-mail. Deleted all of my playlists and created a playlist named "bo" I deleted his playlist and recovered mines and deleted again. That playlist filled w...

Regular

Hello Someone using my spotify account for almost 1 week and that person changed my password and e-mail. Deleted all of my playlists and created a playlist named "bo" I deleted his playlist and reco...

ahmetozgur

Regular

4586 Views

6 replies

0 likes

Account
  • 4586 Views
  • 6 replies
  • 0 likes

YA NO SOY CUENTA PREMIUM

Page la promocion de 3 meses por 9 pesos y entre vien unos dias pero ayer se quito y me dice que actualice

Newbie

Page la promocion de 3 meses por 9 pesos y entre vien unos dias pero ayer se quito y me dice que actualice 

211 Views

0 replies

0 likes

Premium
  • 211 Views
  • 0 replies
  • 0 likes

No connection to Sonos (after Update 7.3) - Can't play this right now

After the newest Sonos-Update (7.3) I have no connection from the Spotify App (Premium Account). There is always the same message in Spotify "can't play this right now".Is there a solution for this problem? I would like to use Spotify as main-player ...

Newbie

After the newest Sonos-Update (7.3) I have no connection from the Spotify App (Premium Account). There is always the same message in Spotify "can't play this right now". Is there a solution for this...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect my account to Facebook

Hi all. I've been try off and on throught the past week to connect my account to Facebook by going to this page both on my iPhone and desktop: https://www.spotify.com/us/account/overview and whenever I click "connect with Facebook" I get the same mes...

Casual Listener

Hi all. I've been try off and on throught the past week to connect my account to Facebook by going to this page both on my iPhone and desktop: https://www.spotify.com/us/account/overview and whe...

user-removed

Not applicable

12133 Views

6 replies

1 likes

  • 12133 Views
  • 6 replies
  • 1 likes

Solved!! 10,000 song limit, SERIOUSLY????

Ok I need clarification please before I cancel my subscription all together. As an extreme music enthusiast a 10,000 song limit is ridiculous. I have 2 Premium Subscriptions. Both are used on 5 different devices at various times. When I attempt to sa...

Casual Listener

Ok I need clarification please before I cancel my subscription all together.  As an extreme music enthusiast a 10,000 song limit is ridiculous.  I have 2 Premium Subscriptions. Both are use...

Alimoma32

Casual Listener

1160 Views

2 replies

2 likes

Subscription
  • 1160 Views
  • 2 replies
  • 2 likes

Solved!! Discover Weekly

What is the requirement for a song to start playing in users 'Discover Weekly" playlist?

Casual Listener

What is the requirement for a song to start playing in users 'Discover Weekly" playlist?

Maxim

Spotify Star

1516 Views

3 replies

0 likes

artist
Discover Weekly
  • 1516 Views
  • 3 replies
  • 0 likes

Solved!! Cannot login to Facebook

Hi, My facebook account was previously connected to a spotify account. Now i have already closed that account and have a new one with Family premium, i have also disconnected my facebook with prev account. But i still cannot connect to my Facebook wi...

Visitor

Hi,   My facebook account was previously connected to a spotify account. Now i have already closed that account and have a new one with Family premium, i have also disconnected my facebook wit...

justinewin_

Roadie

832 Views

5 replies

0 likes

Account
Login
  • 832 Views
  • 5 replies
  • 0 likes

Problems with email invite for family premium plan

I have added all family members to our Spotify Family Premium plan and all but one have received the Spotify email allowing them to successfully join the Family Plan. We all have the same address and it has worked for each user except for one despite...

Newbie

I have added all family members to our Spotify Family Premium plan and all but one have received the Spotify email allowing them to successfully join the Family Plan. We all have the same addres...

adistidaramutia

Newbie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Playlist disappeared

Buenas tardes, Tengo un problema desde hoy. He entrado en spotify y mi sorpresa es que mis playlist han desaparecido, solo hay una que yo no he puesto "Rap Trap" :S. Mi primera opcion es que me han robado la cuenta..he cambiado contraseñas por si un ...

Regular

Buenas tardes,   Tengo un problema desde hoy. He entrado en spotify y mi sorpresa es que mis playlist han desaparecido, solo hay una que yo no he puesto "Rap Trap" :S. Mi primera opcion es que...

kristian_591

Regular

798 Views

1 replies

0 likes

Account
  • 798 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I only have about 300 downloaded (not 3333)

It keeps giving me the notification to delete. ...that I have too many songs. I've removed songs, then albums and now complete artists and I still get that message. Help please

Newbie

It keeps giving me the notification to delete. ...that I have too many songs. I've removed songs, then albums and now complete artists and I still get that message. Help please

BMiormior

Casual Listener

571 Views

3 replies

0 likes

  • 571 Views
  • 3 replies
  • 0 likes

La peor política premium familiar de todas!

la peor politica que he visto en años ! tenia la cuenta premium (familiar) que compartia con 5 amigos de la universidad y ahora ya no puedo tener mas la cuenta, por que debo residir en la misma estancia que los demas miembros. Encerio es necesario qu...

Casual Listener

la peor politica que he visto en años ! tenia la cuenta premium (familiar) que compartia con 5 amigos de la universidad y ahora ya no puedo tener mas la cuenta, por que debo residir en la misma estan...

218 Views

0 replies

0 likes

Premium
  • 218 Views
  • 0 replies
  • 0 likes

la imformacion de mi cuenta no es correcta

Hola.hace poco adquiri Spotifi premium, inicie secion con Facebook pero al revisar la informacion de mi cuenta me di cuenta de que el nombre de usuario, Email y fecha de nacimiento no son los mios, no se que hacer...

Newbie

Hola. hace poco adquiri Spotifi premium, inicie secion con Facebook pero al revisar la informacion de mi cuenta me di cuenta de que el nombre de usuario, Email y fecha de nacimiento no son los mios,...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can not change my Country

Hi dear Spotifyteam, i want to subscribe for the premium account but i can't complete it because my postalcode doesn't exist for US.I am living in the Netherlands and i tried to change it in my account setting however it shows only US to select. PLEA...

Casual Listener

Hi dear Spotifyteam,   i want to subscribe for the premium account but i can't complete it because my postalcode doesn't exist for US. I am living in the Netherlands and i tried to change it ...

JLouisPark

Casual Listener

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

Paguei mas não está liberado meu Spotify universitário.

Fiz meu pano universitário, mas até agora não foi confirmado minha conta!

Newbie

Fiz meu pano universitário, mas até agora não foi confirmado minha conta!  

Bittencourt

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes