Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 198051 Views
  • 720 replies
  • 63 likes
  • Account
  • 198051 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102127 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102127 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55167 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55167 Views
  • 58 replies
  • 8 likes

Paying twice

HiPlease can I have contact details for the accounts team? I have posted about this before without success but I am paying twice per month for my subscription. Please DO NOT refer me to the standard guide on this which is irrelevant as:1. This has be...

  • Regular
  • Hi Please can I have contact details for the accounts team? I have posted about this before without success but I am paying twice per month for my subscription. Please DO NOT refer me to the standar...
  • Jacob
  • Community Legend
  • 117 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 3 replies
  • 0 likes

Wrong facebook keeps linking

HiI have spotify premium. Person who I don't know and have never met has their facebook linked to my account. I have tried to log out of facebook and log back in by going through settings/social but as soon as I type my facebook email and password in...

  • Casual Listener
  • Hi I have spotify premium. Person who I don't know and have never met has their facebook linked to my account. I have tried to log out of facebook and log back in by going through settings/social ...
  • MarkPedersen
  • Roadie
  • 153 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 153 Views
  • 3 replies
  • 0 likes

Labels abusing an artists rights?

Hi,This is a situation that really doesn't matter too much anymore but I thought I'd bring it to light.A few years ago a new label, run by a mate, offered to release an EP of mine. He said he would get a contract in place but never did. He then distr...

  • Newbie
  • Hi, This is a situation that really doesn't matter too much anymore but I thought I'd bring it to light. A few years ago a new label, run by a mate, offered to release an EP of mine. He said he...
  • Jacob
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant use the spotify for free

When i try to click shuffle play there's a message that i need to switch to premium. Why is that? Btw im currently living in taiwan.

  • Casual Listener
  • When i try to click shuffle play there's a message that i need to switch to premium. Why is that? Btw im currently living in taiwan.
  • Xxxpatxxx
  • Casual Listener
  • 155 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 155 Views
  • 2 replies
  • 0 likes

account

I created my Spotfiy premium account a few years back using my Facebook email/password setup. I have recently decided to permanently delete my Facebook account since I no longer use the social media platform. I want to delete my old Spotify account n...

  • Casual Listener
  • I created my Spotfiy premium account a few years back using my Facebook email/password setup. I have recently decided to permanently delete my Facebook account since I no longer use the social media ...
  • Jacob
  • Community Legend
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

LOYAL CUSTOMER

Do you guys offer something for your loyal customers? It would be nice if you can give us a token back

  • Newbie
  • Do you guys offer something for your loyal customers? It would be nice if you can give us a token back
  • Maxim
  • Spotify Star
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Solved!! I moved and can't get ny account back

Hello there, I had a free account in Spain and three months ago I got premium. One month ago I moved to Peru, and the three month premium finished yesterday. Now I can't log into my account because it says I'm only allowed to use it abroad for 14 day...

  • Casual Listener
  • Hello there, I had a free account in Spain and three months ago I got premium. One month ago I moved to Peru, and the three month premium finished yesterday. Now I can't log into my account because i...
  • mellvalladares
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Error change country

Impossible change country! I lived in Brazil, now in Portugal. I cannot change county. Help-me please Error is attached

  • Regular
  • Impossible change country! I lived in Brazil, now in Portugal. I cannot change county. Help-me please Error is attached
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 9 replies
  • 0 likes
  • 283 Views
  • 9 replies
  • 0 likes

Authorize websites to connect to & access account?

I'm surprised there isn't any info on this considering a user is forfeiting privacy/security by authorizing a site that requests access to their account. For ex, I attempted to download a "free" track, but in exchange allowing them access to both my ...

  • Composer
  • I'm surprised there isn't any info on this considering a user is forfeiting privacy/security by authorizing a site that requests access to their account.  For ex, I attempted to download a "free...
  • shape5
  • Composer
  • 5122 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Security
  • 5122 Views
  • 4 replies
  • 0 likes

Superuser Contribution Large Group Purchases

Heya! Trying to find any informaiton on how an orginization might use Spotify Premium as a company perk for its employees. Anyone know if Spotify has a solution for this or how to get in touch with someone about it? Nate

  • Casual Listener
  • Heya!   Trying to find any informaiton on how an orginization might use Spotify Premium as a company perk for its employees. Anyone know if Spotify has a solution for this or how to get in tou...
  • MaryS
  • Roadie
  • 247 Views
  • 3 replies
  • 0 likes
  • Premium
  • 247 Views
  • 3 replies
  • 0 likes

Solved!! My music keeps pausing...

I assume this is because someone is using my account?! Can I find out what device or where my account is being used? This is driving me INSANE!

  • Newbie
  • I assume this is because someone is using my account?!   Can I find out what device or where my account is being used?   This is driving me INSANE!
  • EthanS1
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Transfer money to other account

Hello.I have 2 accountsOne that i pay monthly and another one that i paid 1 year in advance...I want to close the lasty one (paid in advance) but i don't want to loose my money Is there any chance to use the remaining money to pay the other account?

  • Newbie
  • Hello. I have 2 accounts One that i pay monthly and another one that i paid 1 year in advance... I want to close the lasty one (paid in advance) but i don't want to loose my money   Is ther...
  • Jacob
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Premium Account Hacked

I received an email last night saying that I canceled my account (which I didn't). Spotify now says that my username/email is not tied to an active account, so I can't log in. I made my most recent payment on 3/20/17. I sent an email using the anonym...

  • Casual Listener
  • I received an email last night saying that I canceled my account (which I didn't).  Spotify now says that my username/email is not tied to an active account, so I can't log in.  I made my m...
  • Robert_W
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

No Premium after using Giftcard

Hello,today I bought a 10€ Giftcard and used its code, it got accepted but I still have no Premium, while every other time I did it like this, I got upgraded immediately. How can I get my premium now?

  • Casual Listener
  • Hello, today I bought a 10€ Giftcard and used its code, it got accepted but I still have no Premium, while every other time I did it like this, I got upgraded immediately. How can I get my premium n...
  • Robert_W
  • Community Legend
  • 145 Views
  • 3 replies
  • 0 likes
  • Premium
  • 145 Views
  • 3 replies
  • 0 likes

It says I use a card from a non-Spotify country

And I already used it to get a special offer. I also checked my ATH Mobile app and, after trying several times to get Premium, it does not let me and I saw less money on my card. What's happening?

  • Newbie
  • And I already used it to get a special offer. I also checked my ATH Mobile app and, after trying several times to get Premium, it does not let me and I saw less money on my card. What's happening?
  • musiccornercv
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Facebook - Spotify premium

Hi there I signed in to Spotify through my Facebook and it said I got a 7 day trial ? Will this charge me after 7 day trial

  • Newbie
  • Hi there I signed in to Spotify through my Facebook and it said I got a 7 day trial ? Will this charge me after 7 day trial
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Can't log in to spotify website to contact support about subscrition

I'm trying to solve an issue about my Premium Subrsciption. My Premium subscription has been auto-charged for the past year and throughout this time it has shown and functioned as "Free". Trying to contact spotify support on their website but can't l...

  • Visitor
  • I'm trying to solve an issue about my Premium Subrsciption.  My Premium subscription has been auto-charged for the past year and throughout this time it has shown and functioned as "Free". &nbsp...
  • EthanS1
  • Community Legend
  • 5103 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 5103 Views
  • 1 replies
  • 0 likes

unsure which account has been closed

Hi, I have just closed my facebook acoount (I think) but its linked to the smae email address as my premium account and i was unsure wheter this would close both accounts or not. Both accounts are still accessible however and im not sure if one has a...

  • Newbie
  • Hi, I have just closed my facebook acoount (I think) but its linked to the smae email address as my premium account and i was unsure wheter this would close both accounts or not. Both accounts are st...
  • EthanS1
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Premium Account stopped working

My premium account is no longer working and it's telling me I'm on free?? Why??

  • Newbie
  • My premium account is no longer working and it's telling me I'm on free?? Why??
  • Robert_W
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Spotify is charging my account unauthorized

I am being charged and when I was able to chat with spotify they couldn't tell me why!!! What now?!

  • Casual Listener
  • I am being charged and when I was able to chat with spotify they couldn't tell me why!!! What now?!  
  • TobiasYoung
  • Composer
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes