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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1415 Views
  • 0 replies
  • 7 likes
  • Security
  • 1415 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444880 Views
  • 970 replies
  • 108 likes
  • Account
  • 444880 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198575 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198575 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108010 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108010 Views
  • 70 replies
  • 11 likes

Superuser Contribution Premium Account

I have a problem about premium account. I pay for a premium account but i haven't got a premium account yet. I hope that you will help me and ı will have my premium account.

  • Newbie
  • I have a problem about premium account. I pay for a premium account but i haven't got a premium account yet. I hope that you will help me and ı will have my premium account.
  • SergioDavid
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution UPGRADED FROM PREMIUM TO PREMIUM FOR FAMILY BUT STILL CHARGED TWICE

To SPOTIFY,I have upgraded my account from "Premium"(Php129.00) to "Premium for Family"(Php194.00) last June 18, so why do you have to charge me again for Php129.00 this June 22, 2017? You should have cancelled my "Premium" account automatically. Who...

  • Casual Listener
  • To SPOTIFY, I have upgraded my account from "Premium"(Php129.00) to "Premium for Family"(Php194.00) last June 18, so why do you have to charge me again for Php129.00 this June 22, 2017? You should...
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in

I've tried several times and I've changed the password and I've tried logging in with Facebook but my Spotify app refuses to work. What do I do?

  • Newbie
  • I've tried several times and I've changed the password and I've tried logging in with Facebook but my Spotify app refuses to work. What do I do?
  • SergioDavid
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of my music isn't downloaded anymore

This morning I've seen that maybe the half of my music isn't downloaded anymore, don't know why. I haven't been in the offline mode. I always have to redownload it cause this wasn't the first time

  • Newbie
  • This morning I've seen that maybe the half of my music isn't downloaded anymore, don't know why. I haven't been in the offline mode. I always have to redownload it cause this wasn't the first time
  • SergioDavid
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Üyeliğimi iptal edemiyorum !!!!

Üyeliğimi iptal edemiyorum. Bütün doğru yönergeyi doğru uygulamama rağmen üyelik sekmesi açılmıyor. Bu bir çeşit sportify tarafından ayarlanmış bir düzenleme olduğunu düşünüyorum. Çok ayıp. Sırf bu yüzden üyeliğimi iptal edeceğim.

  • Newbie
  • Üyeliğimi iptal edemiyorum. Bütün doğru yönergeyi doğru uygulamama rağmen üyelik sekmesi açılmıyor. Bu bir çeşit sportify tarafından ayarlanmış bir düzenleme olduğunu düşünüyorum. Çok ayıp. Sırf bu y...
  • SergioDavid
  • Roadie
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dias gratis

Por que os novos usuarios tem acesso a 30 dias gratis e eu apenas tive 7 dias? Aguardo resposta.

  • Newbie
  • Por que os novos usuarios tem acesso a 30 dias gratis e eu apenas tive 7 dias? Aguardo resposta.
  • SergioDavid
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Free
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook E-mail

Criei uma conta a partir do Facebook com o Plano Família, porém meu e-mail cadastrado no Spotify é um e-mail que não existe mais.Não consigo mudar pelo Spotify, mas no Facebook já cadastrei um e-mail novo há um tempo e mesmo assim o Spotify entende q...

  • Newbie
  • Criei uma conta a partir do Facebook com o Plano Família, porém meu e-mail cadastrado no Spotify é um e-mail que não existe mais. Não consigo mudar pelo Spotify, mas no Facebook já cadastrei um e-ma...
  • SergioDavid
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disassociate Facebook

I need to delete a spotify account that uses my email address through facebook so I can start an account directly with spotify that is not assoiated with facebook uning the same email.

  • Newbie
  • I need to delete a spotify account that uses my email address through facebook so I can start an account directly with spotify that is not assoiated with facebook uning the same email.  
  • SergioDavid
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

All music deleted after buting premium

I just bought premium and when I went back into my account after restarting the app all of my music was gone. I had atleast 700 songs lots of playlists and mixes and now i have nothing, can anyone help?

  • Casual Listener
  • I just bought premium and when I went back into my account after restarting the app all of my music was gone. I had atleast 700 songs lots of playlists and mixes and now i have nothing, can anyone he...
  • Kt134
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Spotify Premium angebot

Hi ich hatte nir gerade das Angebot 3 Monate für 10 Euro gekauft habe aber nur 1 Monat bekommen wieso?

  • Newbie
  • Hi ich hatte nir gerade das Angebot 3 Monate für 10 Euro gekauft habe aber nur 1 Monat bekommen wieso?
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Login with Google Account

Is there a way to login using my Google account?

  • Music Fan
  • Is there a way to login using my Google account?
  • zuado01
  • Music Fan
  • 19584 Views
  • 3 replies
  • 4 likes
  • Login
  • 19584 Views
  • 3 replies
  • 4 likes

Superuser Contribution Can not Log in

Hey guys, i cant log into my account as my password seems to be wrong. I do not receive any emails to my attached email account as well. Another unusual thing is that Spotify charged me 3 times the amount this month than they usually do. I couldnt lo...

  • Visitor
  • Hey guys, i cant log into my account as my password seems to be wrong. I do not receive any emails to my attached email account as well. Another unusual thing is that Spotify charged me 3 times the a...
  • user-removed
  • Not applicable
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 348 Views
  • 2 replies
  • 0 likes

Charged for Spotify Premium, didn't receive it

I made a new account (this one) to get the $0.99 for 3 months offer for Spotify Premium. After paying for it, I did not receive Spotify Premium. I tried it again, and it STILL didn't give me Spotify Premium, as it kept on saying that I had Spotify Fr...

  • Visitor
  • I made a new account (this one) to get the $0.99 for 3 months offer for Spotify Premium. After paying for it, I did not receive Spotify Premium. I tried it again, and it STILL didn't give me Spotify ...
  • kaka02012004
  • Newbie
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

Solved!! Cant log in

I have just signed up to spotify. I can log in through the web page but not through the app on my mac or my phone. i have tried changing my password and go through the steps when i recieve the email but it still doesn't work. I have also tried creati...

  • Newbie
  • I have just signed up to spotify.  I can log in through the web page but not through the app on my mac or my phone.  i have tried changing my password and go through the steps when i reciev...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

I used the wrong email and forgot my username and passwored to my premium account

This a big problem I used the wrong email for my premium spotify account and forgot the password and username for someone reason the app logged me out and i was only suppost to be just doing a free trile but since i didnt cancel the free trial its st...

  • Newbie
  • This a big problem I used the wrong email for my premium spotify account and forgot the password and username for someone reason the app logged me out and i was only suppost to be just doing a free t...
  • kejt_
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Pin number -can't receive

Hi Been trying to upgrade from free to premium, but after putting my number, spotify asks for the PIN number even though I didn't receive one. I'm a smart communications user from the Philippines. Can you help me? Pleaseee.

  • Newbie
  • Hi 🙂 Been trying to upgrade from free to premium, but after putting my number, spotify asks for the PIN number even though I didn't receive one. I'm a smart communications user from the Philippines....
  • cheapwanderer2
  • Newbie
  • 2823 Views
  • 9 replies
  • 0 likes
  • Account
  • 2823 Views
  • 9 replies
  • 0 likes

Unable to manage my family account

I have been trying to access my family account to check the ones who are members and maybe change some, but unsuccessfully. Someone knows how to fix it?

  • Newbie
  • I have been trying to access my family account to check the ones who are members and maybe change some, but unsuccessfully. Someone knows how to fix it? 
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Not Working on iPhone

I have paid the $0.99 CAD for a premium account, and on my computer it is showing that I have a premum account. On my iPhone, the premium options worked for about 24 hours and then went back to a free subscription. So now if I log nto Spotify on my l...

  • Newbie
  • I have paid the $0.99 CAD for a premium account, and on my computer it is showing that I have a premum account. On my iPhone, the premium options worked for about 24 hours and then went back to a fre...
  • JuanCamilo
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

Conta premium

Boa noite. Tenho uma conta premium e antes tinham 5 pessoas que moram comigo e usufruíam do spotify também, houve um pedido de recadastro e essas pessoas não conseguem mais entrar, spotify acusa que as pessoas não moram comigo!!! E mais, o spotify "t...

  • Newbie
  • Boa noite. Tenho uma conta premium e antes tinham 5 pessoas que moram comigo e usufruíam do spotify também, houve um pedido de recadastro e essas pessoas não conseguem mais entrar, spotify acusa que ...
  • Bittencourt
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in when I travel to another country?

Every time I travel abroad spotify I get a notice I'm in the wrong country for logging into my account and a refuse to be let in. That's very inconvenient for people who travel a lot!

  • Newbie
  • Every time I travel abroad spotify I get a notice I'm in the wrong country for logging into my account and a refuse to be let in. That's very inconvenient for people who travel a lot!
  • JuanCamilo
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes