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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82564 Views

9 replies

2 likes

Account
Login
  • 82564 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658331 Views

13 replies

4 likes

Account
  • 658331 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739870 Views

18 replies

29 likes

  • 739870 Views
  • 18 replies
  • 29 likes

Cannot Log in Using Facebook as of Today

I have no idea what happened. I have always used Facbeook to log in to Spotify; I was just using it yesterday. However, when I tried to log in using Facebook today (I have tried using both the "Log in with Facebook" button as well as manually enterin...

Newbie

I have no idea what happened. I have always used Facbeook to log in to Spotify; I was just using it yesterday. However, when I tried to log in using Facebook today (I have tried using both the "Log i...

osornios

Spotify Star

262 Views

1 replies

0 likes

Login
  • 262 Views
  • 1 replies
  • 0 likes

Connect to My Facebook

When I try to post to Facebook, I get an error saying there's already another acct linked to my Facebook. That was an old spotify account that's been deactivated but it's preventing me from connecting my new account to my Facebook. Help please

Newbie

When I try to post to Facebook, I get an error saying there's already another acct linked to my Facebook. That was an old spotify account that's been deactivated but it's preventing me from connectin...

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Other
  • 218 Views
  • 1 replies
  • 0 likes

Renewed Family Plan and unlinked family users

Hi. I renewed the family plan and the users were deleted from family list.My Zipcode was changed to value "1" for the system and now, after updated it, my family members can't activate the new invitations even matching the properly zipcode.Any idea t...

Visitor

Hi. I renewed the family plan and the users were deleted from family list. My Zipcode was changed to value "1" for the system and now, after updated it, my family members can't activate the new invi...

MattSuda

Spotify Star

315 Views

1 replies

0 likes

Account
Premium
  • 315 Views
  • 1 replies
  • 0 likes

Want to remove my credit card.

How can i remove my credit card from the subscription. The big problem is that I don't remember the email and password. I called my bank to cancel the subscription but they said I need to do it via spotify. Please any help will be appreciated. Thanks...

Newbie

How can i remove my credit card from the subscription. The big problem is that I don't remember the email and password. I called my bank to cancel the subscription but they said I need to do it via s...

MattSuda

Spotify Star

668 Views

1 replies

0 likes

Account
Subscription
  • 668 Views
  • 1 replies
  • 0 likes

Can't log in

I was recently signed out of Spotify automatically and now when I try to log back in it says that my username or password is incorrect. (Error Code: 3) I tried to reset my password and it stated that there was no account with that E-mail. So then I t...

Visitor

I was recently signed out of Spotify automatically and now when I try to log back in it says that my username or password is incorrect. (Error Code: 3) I tried to reset my password and it stated that...

ninjazoppo

Casual Listener

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
  • 0 likes

Solved!! Spotify credentials hacked

Today I woke up to find out that my Spotify account had been hacked. Years of accumulated music gone and my library has been completely whiped. Spotify is denying a breach of credential information, even though many people are reporting stolen accoun...

Newbie

Today I woke up to find out that my Spotify account had been hacked. Years of accumulated music gone and my library has been completely whiped. Spotify is denying a breach of credential inf...

MattSuda

Spotify Star

632 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 632 Views
  • 1 replies
  • 0 likes

Se eliminaron mis playlists

Por razones que desconozco se cerraron las sesiones en mis dispositivos, tuve q restablecer la contraseña.Al acceder a mi cuenta nuevamente mis playlists han desaparecido.Como vuelvo a obtenerlas?

Newbie

Por razones que desconozco se cerraron las sesiones en mis dispositivos, tuve q restablecer la contraseña. Al acceder a mi cuenta nuevamente mis playlists han desaparecido. Como vuelvo a obtenerlas?

Bittencourt

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Stolen account.

Someone stole my phone is still using account. How to stop this

Newbie

Someone stole my phone is still using account. How to stop this

MattSuda

Spotify Star

318 Views

1 replies

0 likes

Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familia Premiun

Estou tentando entrar na familia do meu amigo e nao vai , fala que não da pra confirmar endereço ...Estou pagando a toa pra tres pessoas usar , essa conta nao entra.Espero ajuda

Newbie

Estou tentando entrar na familia do meu amigo e nao vai , fala que não da pra confirmar endereço ... Estou pagando a toa pra tres pessoas usar , essa conta nao entra. Espero ajuda

alejomurillo

Newbie

637 Views

3 replies

1 likes

  • 637 Views
  • 3 replies
  • 1 likes

Forgot everything about my account

I forgot both e mail and user name of my premium account. Can i get it with my credit card number?

Newbie

I forgot both e mail and user name of my premium account. Can i get it with my credit card number?

Bittencourt

Spotify Star

354 Views

1 replies

0 likes

Account
Login
Premium
  • 354 Views
  • 1 replies
  • 0 likes

Spotify Hi-Fi

As a recent purchaser of a home stereo, I've been trying out Tidal in addition to my Spotify subscription to compare the sound quality. Indeed, Hi-Fi and full-bitrate masters do sound considerably better than even Spotify's Premium streaming. However...

Newbie

As a recent purchaser of a home stereo, I've been trying out Tidal in addition to my Spotify subscription to compare the sound quality. Indeed, Hi-Fi and full-bitrate masters do sound considerably be...

MattSuda

Spotify Star

2306 Views

1 replies

3 likes

Account
Premium
  • 2306 Views
  • 1 replies
  • 3 likes

Superuser Contribution missing 'social' dropdown to link with facebook account

Hi, i want to link my spotify with facebook. I've followed help centre article but when i click beside profile on arrow I only have two options; account or log out. I set up my account with an email and have recently transferred to family plan. Hope ...

Casual Listener

Hi, i want to link my spotify with facebook. I've followed help centre article but when i click beside profile on arrow I only have two options; account or log out. I set up my account with an email ...

Novy

Moderator

1040 Views

5 replies

0 likes

Account
Premium
  • 1040 Views
  • 5 replies
  • 0 likes

Accounts removed from the family plan

Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis

Newbie

Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis

MattSuda

Spotify Star

806 Views

1 replies

0 likes

  • 806 Views
  • 1 replies
  • 0 likes

Solved!! i want to create a Spotify account and connect it to a Facebook page i manage.

Hello i want to create a Spotify account and connect it to a Facebook page i manage. The page has no Page Owner, or at least not an active one...it was set up a while ago... Can i take ownership via Facebook Business and then set up a Spotify account...

Casual Listener

Hello   i want to create a Spotify account and connect it to a Facebook page i manage.   The page has no Page Owner, or at least not an active one...it was set up a while ago...  ...

Maxim

Spotify Star

765 Views

3 replies

0 likes

Account
  • 765 Views
  • 3 replies
  • 0 likes

Can't change my country

I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!! I have updated my payment options with the card in my new country and it ga...

Newbie

I have moved to a new country and cannot update my payment options because the country drop down box, won't actually drop down, so I can't actually select any other country!!    I have up...

Tom

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Edit primary user name after upgrade to family plan

I just upgraded from Premium to the Family Plan. I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address. Silly me -- despite appearances to the contrary it was a...

Casual Listener

I just upgraded from Premium to the Family Plan.  I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address....

alexandrelemos

Newbie

3638 Views

9 replies

2 likes

Account
  • 3638 Views
  • 9 replies
  • 2 likes

Spotify doesnt allow to play certain music

Hi everyone,I am using Spotify Premium The issue is regarding a specific album by an artist XIU XIU, i somehow cannot play their latest album titled "Forget" , the other albums work just fine. This doesnt work neither on iphone or PC. On the PC the t...

Casual Listener

Hi everyone, I am using Spotify Premium   The issue is regarding a specific album by an artist XIU XIU, i somehow cannot play their latest album titled "Forget" , the other albums work j...

mikesxdeepxcuts

Casual Listener

540 Views

2 replies

0 likes

Other
Premium
  • 540 Views
  • 2 replies
  • 0 likes

Sorry there has been a temporary error, facebook login failure

Hi,So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the corresponding spotify account. Now when I go to my cu...

Newbie

Hi, So I'm trying to link my Facebook account to my spotify account. I had previously had a separate Spotify account started through Facebook but went into the Facbeook App settings and deleted the ...

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Student Discount Expired - No Email Sent & Charged Full Premium

My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert you that the discount period is going to end, I neve...

Casual Listener

My Student discount expired in April, I only noticed as the amount that went out of my bank account doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email out to alert y...

MattSuda

Spotify Star

1106 Views

1 replies

0 likes

Other
Premium
  • 1106 Views
  • 1 replies
  • 0 likes