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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1789 Views
  • 0 replies
  • 8 likes
  • Security
  • 1789 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448322 Views
  • 970 replies
  • 108 likes
  • Account
  • 448322 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199527 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199527 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108641 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108641 Views
  • 72 replies
  • 11 likes

Help.

I need to talk to an actual person.

  • Newbie
  • I need to talk to an actual person.
  • Toni17
  • Newbie
  • 156 Views
  • 1 replies
  • 1 likes
  • Account
  • 156 Views
  • 1 replies
  • 1 likes

Spotify account with spark new zealand

I had a spotify premium account until recently and joined a phone company in new zealand (spark) who now pays for my spotify premium account monthly. However, I am not sure if I had two account (as I have two email addresses) but we can't get it to s...

  • Newbie
  • I had a spotify premium account until recently and joined a phone company in new zealand (spark) who now pays for my spotify premium account monthly. However, I am not sure if I had two account (as I...
  • osornios
  • Spotify Star
  • 1074 Views
  • 3 replies
  • 0 likes
  • 1074 Views
  • 3 replies
  • 0 likes

Merge Content to New Account ?

I've been a long-time user of Spotify and have ran into an issue that I have no idea how to handle without it being a huge hassle; this is a long and probably confusing story, and you can skip to the end if you want, but here's the full stoy:A while ...

  • Newbie
  • I've been a long-time user of Spotify and have ran into an issue that I have no idea how to handle without it being a huge hassle; this is a long and probably confusing story, and you can skip to the...
  • feelikeastrangr
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

premium synced with free account

I have two Spotify accounts, one Facebook and one with a different e-mail. I only use the Spotify with the different e-mail, never my Facebook one. I decide to buy Spotify Premium, but bought it through my Facebook account, forgetting that I had two ...

  • Newbie
  • I have two Spotify accounts, one Facebook and one with a different e-mail. I only use the Spotify with the different e-mail, never my Facebook one. I decide to buy Spotify Premium, but bought it thro...
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium y sigo en Spotify Free

Hola, he pagado 3 meses a 0,99 cent.Tengo en el banco retenido el dinero y sigo estando en Spotify Free.¿Qué puedo hacer?

  • Newbie
  • Hola, he pagado 3 meses a 0,99 cent. Tengo en el banco retenido el dinero y sigo estando en Spotify Free. ¿Qué puedo hacer?
  • rauldelosreyes
  • Newbie
  • 653 Views
  • 7 replies
  • 2 likes
  • Free
    Premium
    Subscription
  • 653 Views
  • 7 replies
  • 2 likes

Solved!! Cant pay for Spotify

i tried credit card, a virtual one issued in gibraltar, and in chile we dont have the option to use paypal

  • Casual Listener
  • i tried credit card, a virtual one issued in gibraltar, and in chile we dont have the option to use paypal 😕
  • Bittencourt
  • Spotify Star
  • 709 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 709 Views
  • 10 replies
  • 0 likes

Hola, necesito ayuda!

Compre una tarjeta de 300$ paga pagar mi cuenta, pero por accidente ingrese una cuenta errónea a la que está vinculada con Spotify, y ahora ya no puedo ingresar a mi perfil y el correo al que mandan las "soluciones" no existe, ya que yo ahora tengo u...

  • Visitor
  • Compre una tarjeta de 300$ paga pagar mi cuenta, pero por accidente ingrese una cuenta errónea a la que está vinculada con Spotify, y ahora ya no puedo ingresar a mi perfil y el correo al que mandan ...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

No me salen los beneficios de ser premium

Estoy registrada como usuario premium, sin embargo en la app me aparece que tengo la cuenta gratuita, que puedo hacer para poder usar el premium ?? Ya revise y si estoy registrada como premium, ya cerré sesión y volví a iniciarla incluso volví a inst...

  • Newbie
  • Estoy registrada como usuario premium, sin embargo en la app me aparece que tengo la cuenta gratuita, que puedo hacer para poder usar el premium ?? Ya revise y si estoy registrada como premium, ya ce...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

help me with my account

Ho dimenticato la password e la mia e-mil, devo cancellare l'abbonamento premium mi aiuti per favore! i forgot my password and e-mail, i have to delete the premium subscription

  • Newbie
  • Ho dimenticato la password e la mia e-mil, devo cancellare l'abbonamento premium mi aiuti per favore!  i forgot my password and e-mail, i have to delete the premium subscription 
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Account options

I love Spotify but you guys have one of the most frustrating log in/account/password management systems ever. It blows my mind that in the 'Account' section there is nothing with my account name on it. I know that I should remember my user name but i...

  • Newbie
  • I love Spotify but you guys have one of the most frustrating log in/account/password management systems ever. It blows my mind that in the 'Account' section there is nothing with my account name on i...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

ARTIST USERNAME ERROR!? (PLEASE HELP)

Hello!So I recently got a song of mine uploaded by a record label, the name is 'Run' and everything went perfectly until I saw that my artistname, CALEX, was shown as CALE-X, but that is not me!? How can I make sure my future songs are uploaded as ar...

  • Newbie
  • Hello! So I recently got a song of mine uploaded by a record label, the name is 'Run' and everything went perfectly until I saw that my artistname, CALEX, was shown as CALE-X, but that is not me...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 178 Views
  • 1 replies
  • 0 likes

Spotify premium account -no access

I have Premium, connected to email which is now inactive, and I have no idea what is password. Anyway premium is charged every month from my credit card.. How to get in to right account and get premium in use? Facebook log in does not help...

  • Newbie
  • I have Premium, connected to email which is now inactive, and I have no idea what is password. Anyway premium is charged every month from my credit card.. How to get in to right account and get ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Someone changed my email address.

Hi, I need help with my account, right now I'm using other account I had created with Facebook, but my actual premium account got hacked, they changed the email address and password without my authorization. I'm really upset because I can't log in an...

  • Newbie
  • Hi, I need help with my account, right now I'm using other account I had created with Facebook, but my actual premium account got hacked, they changed the email address and password without my author...
  • kejt_
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

I've tried resetting my password

When I reset my pw, it says sorry form has expired, when I literally go straight to my email and reset the pw, I don't wait so why is it expiring on me so quickly and not resetting my pw?!

  • Newbie
  • When I reset my pw, it says sorry form has expired, when I literally go straight to my email and reset the pw, I don't wait so why is it expiring on me so quickly and not resetting my pw?!
  • JamesHelps
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Premium werkt niet

Mijn premium werkt niet ik heb het net gekocht voor mijn account en kan het niet gebruiken

  • Visitor
  • Mijn premium werkt niet ik heb het net gekocht voor mijn account en kan het niet gebruiken
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Paid 9,99€ even though I have student discount (Germany)

Hello! My student discount has been working correctly for the past year but just now I have gotten a receipt for 9,99€ instead of the usual 4,99€ and I don't know why. Please help receipts of the last 9 months with the most recent one being $9.99 ins...

Capture.JPG
  • Newbie
  • Hello!   My student discount has been working correctly for the past year but just now I have gotten a receipt for 9,99€ instead of the usual 4,99€ and I don't know why. Pl...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Stolen account

i have been trying recover my one account for last few days and each time i get the same standard email... use email to recover account.. i had two accounts registered to one email one was linked to facebook other was not... the one that is not was m...

  • Casual Listener
  • i have been trying recover my one account for last few days and each time i get the same standard email... use email to recover account.. i had two accounts registered to one email one was linked to ...
  • user-removed
  • Not applicable
  • 956 Views
  • 7 replies
  • 1 likes
  • Account
    Security
  • 956 Views
  • 7 replies
  • 1 likes

Private

Can you make your playkist on your device invisble to other people that are logged into your profile?

  • Newbie
  • Can you make your playkist on your device invisble to other people that are logged into your profile?
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
  • 122 Views
  • 0 replies
  • 0 likes