Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292343 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541510 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129681 Views
74 replies
12 likes
Guys can you please help me log out of all the devices I'm logged into? I'm still signed into a desktop at my old job and I believe they are using my account
Guys can you please help me log out of all the devices I'm logged into? I'm still signed into a desktop at my old job and I believe they are using my account
Composer
355 Views
1 replies
0 likes
Hello, I pay premium every month, but this month spotify is totally off and it does not work. can you help me? I cannot download any song and listen offline. I have family pack.
Hello, I pay premium every month, but this month spotify is totally off and it does not work. can you help me? I cannot download any song and listen offline. I have family pack.
Community Legend
188 Views
1 replies
0 likes
im new-ish to spotify and i made an account and after 14 days it says i cannot access it from abroard. so i just kept making new accounts assuming i was only allowed 14 days before paying. today, my friend told me that i can use spotify free, as long...
im new-ish to spotify and i made an account and after 14 days it says i cannot access it from abroard. so i just kept making new accounts assuming i was only allowed 14 days before paying. today, my ...
Community Legend
384 Views
3 replies
0 likes
Norwegian here with Norwegian account in Norway, only visit to Italy was before Spotify existed. Yet my confirmation email was in Italian, any ideas?
Norwegian here with Norwegian account in Norway, only visit to Italy was before Spotify existed. Yet my confirmation email was in Italian, any ideas?
Casual Listener
329 Views
2 replies
0 likes
So since about 1-2 months an album is played backwards in a Playlist, that ive created. The playlists are ordered as recently updated and everything workes out that The newest tracks are on top, but if i insert an whole album it looks normal but its ...
So since about 1-2 months an album is played backwards in a Playlist, that ive created. The playlists are ordered as recently updated and everything workes out that The newest tracks are on top, but ...
Casual Listener
316 Views
2 replies
0 likes
I have recently upgraded my ipad & iphone and now have problems with my Spotify. In addition, I have had a new bank debit card with a new long number. 1. I have finally managed to log in on i pad, however, log in screen on phone seems frozen - but wi...
I have recently upgraded my ipad & iphone and now have problems with my Spotify. In addition, I have had a new bank debit card with a new long number. 1. I have finally manage...
Spotify Star
228 Views
1 replies
0 likes
I'm an American stationed abroad - I grudgingly accept that I'm stuck with Spotify Spain and all it's (!@#$%^&*) commercials while I'm here - even though I'm using a VPN, which apparently you all see right through. Can I at least get the app changed ...
I'm an American stationed abroad - I grudgingly accept that I'm stuck with Spotify Spain and all it's (!@#$%^&*) commercials while I'm here - even though I'm using a VPN, which apparently y...
Community Legend
502 Views
1 replies
0 likes
After so many years of using spotify I suddenly get an email from spotify to verify it again. Is this normal?
After so many years of using spotify I suddenly get an email from spotify to verify it again. Is this normal?
Casual Listener
3070 Views
2 replies
0 likes
I appear to have a face book account and a premium account. I want to reset the password and it just keeps telling me the links expired. Can't log in at all yet have Spotify paired with my Sonos app and that works no problem
I appear to have a face book account and a premium account. I want to reset the password and it just keeps telling me the links expired. Can't log in at all yet have Spotify paired with my Sonos app ...
Casual Listener
210 Views
2 replies
0 likes
Okay so recently i canceled my spotify premium so i could get my student discount instead. It said my credentials were already in use. Turns out my brother was using them for his account, but I had him cancel it. I went back to spotify about 15 minut...
Okay so recently i canceled my spotify premium so i could get my student discount instead. It said my credentials were already in use. Turns out my brother was using them for his account, but I had h...
Newbie
351 Views
2 replies
0 likes
My phone recently went through a total reboot and logged me out of a lot of applications. I got everything else set up accept for my Spotify. I have 2 accounts one that's really old that is associated with my Facebook the other is my actual account t...
My phone recently went through a total reboot and logged me out of a lot of applications. I got everything else set up accept for my Spotify. I have 2 accounts one that's really old that is associate...
Casual Listener
373 Views
2 replies
0 likes
I started with a free premium account through Rogers, when that expired I didn't call or cancel figuring it would just be charged on my bill. My premium was shut down and after 3 weeks of not having premium I figured it was done through Rogers so I c...
I started with a free premium account through Rogers, when that expired I didn't call or cancel figuring it would just be charged on my bill. My premium was shut down and after 3 weeks of not having ...
Spotify Star
254 Views
1 replies
0 likes
Hello,I often go camping in areas where no cell reception is available.I've had this happen to me too many times and it might be a deal breaker for me to stay on with Spotify.I get logged out and I can't log back in because i don't have a connection....
Hello, I often go camping in areas where no cell reception is available. I've had this happen to me too many times and it might be a deal breaker for me to stay on with Spotify. I get logged out a...
Spotify Star
352 Views
2 replies
0 likes
Used Facebook as registration form. Used it for years, but since a few days spotify won't let me login anymore. I checked my facebook pssw. but still nothings working. Can anyone help? I am paying for a premium account, but I don't feel premium at th...
Used Facebook as registration form. Used it for years, but since a few days spotify won't let me login anymore. I checked my facebook pssw. but still nothings working. Can anyone help? I ...
Spotify Star
232 Views
1 replies
0 likes
Unfortunately, my premium account has been hacked for some days now. They changed both the password and the e-mail address, so I can't login and I can't reset the password, either. Btw I was amazed to see so many similar cases here. It's really surre...
Unfortunately, my premium account has been hacked for some days now. They changed both the password and the e-mail address, so I can't login and I can't reset the password, either. Btw I was amazed t...
Spotify Star
206 Views
1 replies
0 likes
I've been using spotify for the past couple of years with the same account. I just got an email from 'spotify' which wanted me to
I've been using spotify for the past couple of years with the same account. I just got an email from 'spotify' which wanted me to
Spotify Star
805 Views
1 replies
0 likes
I guess I can cancel my current premium and sign up for the 99cent promotion. Over 3 months that's a $30 or so saving. Is there going to be any crediting of current spotify premium users?
I guess I can cancel my current premium and sign up for the 99cent promotion. Over 3 months that's a $30 or so saving. Is there going to be any crediting of current spotify premium u...
Newbie
2835 Views
11 replies
0 likes
Hi! I recently graduated from a university in Hong Kong and I will be moving to South Korea. Because my university life in Hong Kong ended I had to terminate my HK credit card (which was linked to my spotify). My other credit card is Korean and techn...
Hi! I recently graduated from a university in Hong Kong and I will be moving to South Korea. Because my university life in Hong Kong ended I had to terminate my HK credit card (which was lin...
Spotify Star
368 Views
1 replies
0 likes
Boa noite, Recentemente atualizei meu spotify para premium familia, mas na hora que eu tento definir senhas para dispositivos, aparece que ocorreu um erro e o site não especifica qual seria esse erro.Eu não sei se te algo haver, mas meu spotify esta ...
Boa noite, Recentemente atualizei meu spotify para premium familia, mas na hora que eu tento definir senhas para dispositivos, aparece que ocorreu um erro e o site não especifica qual seria es...
Newbie
666 Views
2 replies
0 likes
tried changing my country setting for the 14 days but only USA comes up when I go to account
tried changing my country setting for the 14 days but only USA comes up when I go to account
Spotify Star
201 Views
1 replies
0 likes
