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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398606 Views
  • 948 replies
  • 107 likes
  • Account
  • 398606 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171567 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171567 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

Superuser Contribution Family Plan - address missunderstood

I am from Brazil and I am living in Sydney for 2 months. I am here with my boyfriend. As we live in the same address, I though I could extend my plan to Family Plan and add him. However, It doesn't work. Apparently, as my Facebook profile is brazilia...

  • Newbie
  • I am from Brazil and I am living in Sydney for 2 months. I am here with my boyfriend. As we live in the same address, I though I could extend my plan to Family Plan and add him. However, It doesn't w...
  • Julian
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't invite my family memebers anymore

My Spotify Premium was working perfectly till 2 days ago. All my invited people got cancelled and since them I can't invite them anymore. It always says that this email address is already member and can't be added! But in the list all members are can...

  • Newbie
  • My Spotify Premium was working perfectly till 2 days ago. All my invited people got cancelled and since them I can't invite them anymore. It always says that this email address is already member and ...
  • Julian
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

I bought a spotify premium for my brother they took money but i couldn't get premium

I bought a spotify premium for my brother they took money but i couldn't get premium my mail adress is : mertmutlu2106@gmail.com if you want my credit card number you can contact from here i paid 2.00 TRY i mean i paid two times i saw a advertisement...

  • Casual Listener
  • I bought a spotify premium for my brother they took money but i couldn't get premium my mail adress is : mertmutlu2106@gmail.com if you want my credit card number you can contact from here i paid 2.0...
  • Robert_W
  • Community Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • Premium
  • 284 Views
  • 3 replies
  • 0 likes

Account hacked

Hello can anyone help me, my account has been hijacked by another user. I pay for my subscription every single month and im locked out of my account now. All the settings, email and password have been changed. I cannot do anything to revert this pers...

  • Newbie
  • Hello can anyone help me, my account has been hijacked by another user. I pay for my subscription every single month and im locked out of my account now. All the settings, email and password have bee...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Merge two accounts

Hello, they have created me two accounts, one through facebook and another using my email. Now i got one with premium and another without it. But i want only one account! Please help They could have easilly merged them automatically when they were cr...

  • Visitor
  • Hello, they have created me two accounts, one through facebook and another using my email. Now i got one with premium and another without it. But i want only one account! Please help   They co...
  • user-removed
  • Not applicable
  • 185 Views
  • 3 replies
  • 0 likes
  • Account
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uziel

Hola me podían ayudar por que no me deja pagar en el oxxo

  • Newbie
  • Hola me podían ayudar por que no me deja pagar en el oxxo
  • Aimee_T
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a mis familiares en mi cuanta premium familiar

tengo una cuenta familiar premium y hace unos dias no se pudo realizar el pago con la tarjeta, eso ya se resolvio pero me percate que a mis usuarios los habia sacado del plan familiar y ahora que quiero ingresarlos de nuevo no puedo dice en sus dispo...

  • Newbie
  • tengo una cuenta familiar premium y hace unos dias no se pudo realizar el pago con la tarjeta, eso ya se resolvio pero me percate que a mis usuarios los habia sacado del plan familiar y ahora que qui...
  • Aimee_T
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan - Romania

Hi, I am thinking about starting a Premium Family Plan. I live in Luxembourg but my brother lives in Romania. Will I be able to add him to a the premium family plan or is there still a country restriction? Thanks

  • Newbie
  • Hi,   I am thinking about starting a Premium Family Plan. I live in Luxembourg but my brother lives in Romania. Will I be able to add him to a the premium family plan or is there still a count...
  • Maxim
  • Spotify Star
  • 909 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 909 Views
  • 1 replies
  • 0 likes

Spotify Username

I signed up with Spotify using my Facebook account. Recently I activated the feature that allows you to log in to Spotify with a password. However, Spotify sends me this weird long random username. Is there any way to change it?? I mean it is impossi...

  • Newbie
  • I signed up with Spotify using my Facebook account. Recently I activated the feature that allows you to log in to Spotify with a password. However, Spotify sends me this weird long random username. I...
  • michaelaktas
  • Music Fan
  • 296 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 296 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution HELP! Someone is using my account without my permission.

Recently, I've noticed that my account has had some albums and songs played on it that are out of my music taste, namely Country, Ed Sheeran, etc. I believe that someone is using my account. Today, I reset my password and logged out on every device u...

  • Newbie
  • Recently, I've noticed that my account has had some albums and songs played on it that are out of my music taste, namely Country, Ed Sheeran, etc.  I believe that someone is using my accoun...
  • Aimee_T
  • Roadie
  • 1507 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnected Spotify from Facebook accidentally

Hi community, I have a premium membership and have been on Spotify for over three years. My account is Facebook linked, however this morning I was messing with the settings and hit the "disconnect from Facebook" button. The result was Spotify automat...

  • Newbie
  • Hi community, I have a premium membership and have been on Spotify for over three years. My account is Facebook linked, however this morning I was messing with the settings and hit the "disconnect fr...
  • Kuebler2
  • Newbie
  • 438 Views
  • 2 replies
  • 0 likes
  • Account
  • 438 Views
  • 2 replies
  • 0 likes

I have lost my account

For some reason I was logged out of my Spotify application and had to reset my password. Spotfiy seems to have taken me back to what looks like an old account and all playlists have disappeared.FYI, I have never linked Spotify to my Facebook account....

  • Casual Listener
  • For some reason I was logged out of my Spotify application and had to reset my password. Spotfiy seems to have  taken me back to what looks like an old account and  all playlists have ...
  • jaltosaar
  • Casual Listener
  • 754 Views
  • 6 replies
  • 0 likes
  • 754 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Stuck" discover weekly playlist

Hi, It seems I have an issue with my discover weekly playlist. It shows twice in my playlists. One works fine, the other I cannot select, delete, play or do anything with it, it's not reacting to clicks. I tried to unsubscribe from the first one, it ...

  • Newbie
  • Hi,   It seems I have an issue with my discover weekly playlist. It shows twice in my playlists. One works fine, the other I cannot select, delete, play or do anything with it, it's not reacti...
  • Melody
  • Spotify
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution account hacked - no way to get a hold of spotify in a timely manner

i was hacked, my email changed. can't log into my account and can't get a hold fo spofity. credit card info, playlist, now what? not sure what to do and not hearing back from spotify. help

  • Visitor
  • i was hacked, my email changed. can't log into my account and can't get a hold fo spofity. credit card info, playlist, now what?  not sure what to do and not hearing back from spotify. help &n...
  • Aimee_T
  • Roadie
  • 1190 Views
  • 1 replies
  • 0 likes
  • 1190 Views
  • 1 replies
  • 0 likes

Plano premium para familiar

Galera, eu assinei o plano premium a mais ou menos uns 3 dias, mas quero mudar para o plano familiar pois meus pais também querem usar o Spotify, se eu assinar o plano familiar, eu terei que pagar os 2 no final do mês ou eles dão o desconto?

  • Newbie
  • Galera, eu assinei o plano premium a mais ou menos uns 3 dias, mas quero mudar para o plano familiar pois meus pais também querem usar o Spotify, se eu assinar o plano familiar, eu terei que pagar os...
  • jamilsonjunior
  • Music Fan
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes

How can i delete my Spotify account?

I would like to delete my account but i am not sure how to do it. If any one could help id appreciate it. Thanks

  • Visitor
  • I would like to delete my account but i am not sure how to do it. If any one could help id appreciate it. Thanks
  • jnorris170
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Change username

When I created my account I have put in the username I wanted. For two days it worked perfectly. Suddenly my username is changed in a very strange username with all sorts of letters and numbers. How is this possible and how can I undo this?

  • Newbie
  • When I created my account I have put in the username I wanted. For two days it worked perfectly. Suddenly my username is changed in a very strange username with all sorts of letters and numbers. How ...
  • jnorris170
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

I got SheerID verification with wrong account

Hey. I just upload my documents to get SheerID verification and I became approved but I realized that it is the wrong account to get premium. So my main account is still free subscriber and I tried to do same for it but SheerID didn't let me do that ...

  • Casual Listener
  • Hey. I just upload my documents to get SheerID verification and I became approved but I realized that it is the wrong account to get premium. So my main account is still free subscriber and I tried t...
  • okanerbali
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • 491 Views
  • 2 replies
  • 0 likes

Facebook Unlink issue

Hello, I am a Linux Premium Spotify User. Initially my account was created solely with Spotify and I linked it to my Facebook account later. Now I don't use FB anymore, I have unlinked Spotify from FB from my android spotify app and from the linux de...

  • Visitor
  • Hello,   I am a Linux Premium Spotify User.   Initially my account was created solely with Spotify and I linked it to my Facebook account later.   Now I don't use FB anymore, I h...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 250 Views
  • 1 replies
  • 0 likes

Acount

Hi,I'm supposed to have a premium account and I can't remember my name or my password,I'm still paying for it If you know how to help me find my account please contact whit this mail-- @Gmail.comThanks for your help

  • Casual Listener
  • Hi,I'm supposed to have a premium account and I can't remember my name or my password,I'm still paying for it If you know how to help me find my account please contact whit this mail-- @Gmail.com Th...
  • Gabii_8160
  • Casual Listener
  • 556 Views
  • 2 replies
  • 0 likes
  • Account
  • 556 Views
  • 2 replies
  • 0 likes