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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421773 Views
  • 965 replies
  • 108 likes
  • Account
  • 421773 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186652 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186652 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103505 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103505 Views
  • 69 replies
  • 10 likes

Solved!! Re: Spotify Premium Continuously being hacked - will cancel

Hi, I have the same problem.I switched my spotify account to free several time the last past days.I keep receiving email saying that i renewed my subscription. I disconnected from everywhere with no result.I revoked access to all apps except 2 who se...

  • Newbie
  • Hi,   I have the same problem. I switched my spotify account to free several time the last past days. I keep receiving email saying that i renewed my subscription.   I disconnected fr...
  • osornios
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Please make it easier to consolidate family members into the Family Plan

Hi!We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn.It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that does not work. We are completely stuck with the whole fa...

  • Newbie
  • Hi! We are a family of 5 members and we cannot add everybody to the account of Matthew Boorn. It seems that nothing works. In despair we bought a spotifycard in the shop for our son but even that d...
  • lucy_shea
  • Casual Listener
  • 417 Views
  • 4 replies
  • 1 likes
  • 417 Views
  • 4 replies
  • 1 likes

*******@hotmail.com stole my account

I received an email today saying my account has a new email address, *********@hotmail.com. Spotify, you should have emailed me to confirm that I was trying to change my email address. Now I am unable to log in. Who is ********@hotmail.com and why ca...

  • Newbie
  • I received an email today saying my account has a new email address, *********@hotmail.com. Spotify, you should have emailed me to confirm that I was trying to change my email address. Now I am ...
  • Tom
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • Security
  • 543 Views
  • 1 replies
  • 0 likes

Paying for Premium Family but do not have access

Hello - I am paying for the Premium Family subscription, but when I log my account does not appear to be activeas all the songs are greyed out. Assistance would be greatly appreciated. Thanks,Norman

  • Newbie
  • Hello -    I am paying for the Premium Family subscription, but when I log my account does not appear to be activeas all the songs are greyed out. Assistance would be greatly appreciated....
  • osornios
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

PSN Account Stealing My Spotify

So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way to get their information? Like the PSN ID etc? I've...

  • Newbie
  • So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way ...
  • Tom
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Can't skip songs for several days

normally you get a few skips per hour and I have not been able to skip at all in several days

  • Newbie
  • normally you get a few skips per hour and I have not been able to skip at all in several days
  • Fa-bi-oh
  • Regular
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Log in problems

Just downloaded spotify to my desktop after not using it for several years. I can enter my log in data fine but not able to click on 'log in' button - it just doesnt register. Have tried uninstalling and reinstalling....

  • Newbie
  • Just downloaded spotify to my desktop after not using it for several years. I can enter my log in data fine but not able to click on 'log in' button - it just doesnt register. Have tried uninstalling...
  • Fa-bi-oh
  • Regular
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! abbonamento 3 mesi a 0,99€

buona sera, un Paio di giorni fa ho attivato l'Abbonamento in Oggetto.This sieri Sono entrato nel sito e mi trovo this frase: Famiglia SpotifyIl Tuo Abbonamento verra Rinnovato Automaticamente il 14/08/16. ti Verra addebitato un Costo pari a 14,99 Io...

  • Newbie
  • buona sera,   un Paio di giorni fa ho attivato l'Abbonamento in Oggetto. This sieri Sono entrato nel sito e mi trovo this frase:  Famiglia Spotify Il Tuo Abbonamento verra Rinnovato Au...
  • baccoperbaccoit
  • Newbie
  • 2184 Views
  • 3 replies
  • 0 likes
  • Account
  • 2184 Views
  • 3 replies
  • 0 likes

Playlist stuck at Loading...

On the spotify app and web player the playlist I created yesterday will not load. It is stuck at 'Loading...' I have tried logging in and out and uninstalling the app. Any ideas?

  • Newbie
  • On the spotify app and web player the playlist I created yesterday will not load. It is stuck at 'Loading...'     I have tried logging in and out and uninstalling the app.   Any i...
  • Bittencourt
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • Account
  • 401 Views
  • 3 replies
  • 0 likes

Solved!! {ESP} Tengo dudas sobre el plan familiar

Según lo que he leído se dice que solo se puede tener el plan familiar los que residan en el mismo domicilio, pero lo que yo qusiera es que en mi casa somos 3 los que queremos, y no sé si mis 2 primos también podrían formar parte, pues ellos viven en...

  • Visitor
  • Según lo que he leído se dice que solo se puede tener el plan familiar los que residan en el mismo domicilio, pero lo que yo qusiera es que en mi casa somos 3 los que queremos, y no sé si mis 2 primo...
  • Rosycalva1
  • Newbie
  • 470 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 470 Views
  • 4 replies
  • 0 likes

Premium account doesnt work

After updating my free account to premium I still have a free account according to the app and website.After how many time is this usually updated

  • Newbie
  • After updating my free account to premium I still have a free account according to the app and website. After how many time is this usually updated
  • kejt_
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

LOG IN ISSUE

When I change my password, it indicates- MY FORM HAS EXPIRED? What does it mean. Please help.

  • Newbie
  • When I change my password, it indicates- MY FORM HAS EXPIRED? What does it mean. Please help.
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Administradores

Necesito desvincular una cuenta de mi Facebook pero no me da la opción y esta cuenta es de usuario gratis y la que quiero vincular es usuario PremiumLa cuenta gratis esta vinculada a Facebook por Patricio Zúñiga y ya no se está utilizando ese perfil ...

  • Visitor
  • Necesito desvincular una cuenta de mi Facebook pero no me da la opción y esta cuenta es de usuario gratis y la que quiero vincular es usuario Premium La cuenta gratis esta vinculada a Facebook por P...
  • norterus
  • Newbie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Logging in

I'm trying to update my Spotify back to premium but my password doesnt work. Logging in through fb doesnt work either. I dont get a new password to my email either (nope, not even to a junkmail.) i'm lost here!

  • Newbie
  • I'm trying to update my Spotify back to premium but my password doesnt work. Logging in through fb doesnt work either. I dont get a new password to my email either (nope, not even to a junkmail.) i'm...
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Still being charged

I cancelled my premium membership approx 3 months ago, when I check my subscription shows free, however money has still been taken from my mobile account even this month ?!

  • Newbie
  • I cancelled my premium membership approx 3 months ago, when I check my subscription shows free, however money has still been taken from my mobile account even this month ?!
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! 3 month subscription

I purchased 3 month subscription for 0.99. And it saying that on June 9 i need to pay 6.99 for it, as i understand?

  • Newbie
  • I purchased 3 month subscription for 0.99. And it saying that on June 9 i need to pay 6.99 for it, as i understand?
  • user-removed
  • Not applicable
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Travelling with spotify

Hello, i got my spotify in germany and been using it since then but recently came to russia for a 3 months vacation, ive been in russia for a month now and my friend has been getting spotify gift cards for me until i go back but today i was logged of...

  • Regular
  • Hello, i got my spotify in germany and been using it since then but recently came to russia for a 3 months vacation, ive been in russia for a month now and my friend has been getting spotify gift car...
  • user-removed
  • Not applicable
  • 226 Views
  • 1 replies
  • 0 likes
  • Login
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Trying to log on

Hi,I have changed my password, and have downloaded Spotify to my new laptop, but for some reason the green login button does not work. I keep trying to click on it, but nothing happens. I know I have the correct username/e-mail and password.... Can a...

  • Casual Listener
  • Hi, I have changed my password, and have downloaded Spotify to my new laptop, but for some reason the green login button does not work. I keep trying to click on it, but nothing happens. I know I ha...
  • Ella25
  • Casual Listener
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

Solved!! DISK ALMOST FULL NOTIFICATION WONT GO AWAY

A few days ago I attempted to download a large playlist offline and I got a notification saying DISK ALMOST FULL so in an attempt to get rid of it I deleted that large playlist. Now for some apparent reason I get the notification every time I open th...

  • Casual Listener
  • A few days ago I attempted to download a large playlist offline and I got a notification saying DISK ALMOST FULL so in an attempt to get rid of it I deleted that large playlist. Now for some apparent...
  • geko127
  • Casual Listener
  • 14039 Views
  • 17 replies
  • 0 likes
  • Account
  • 14039 Views
  • 17 replies
  • 0 likes

Solved!! Can't Log In - Error: Sorry, couldn't find that.

Hi,I have a free account and today I can't log in from Chrome browserI get the following error message: "Sorry, couldn't find that."I already clean cookies, I have Flash Permission enabled, but this don't fix the issue.I tryed to login in other brows...

  • Regular
  • Hi, I have a free account and today I can't  log in from Chrome browser I get the following error message: "Sorry, couldn't find that." I already clean cookies, I have Flash Permission enable...
  • faderfa64
  • Regular
  • 3301 Views
  • 5 replies
  • 0 likes
  • Login
  • 3301 Views
  • 5 replies
  • 0 likes