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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 450 Views
  • 0 replies
  • 7 likes
  • Security
  • 450 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440660 Views
  • 968 replies
  • 108 likes
  • Account
  • 440660 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195803 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195803 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106995 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106995 Views
  • 70 replies
  • 11 likes

Blocked account

I paid for premium and it worked for a few months and then you blocked my account due to payment problems.I re entered my information and it says "your method of payment is not having a good day" for a while now,i called my credit card and everything...

  • Newbie
  • I paid for premium and it worked for a few months and then you blocked my account due to payment problems.I re entered my information and it says "your method of payment is not having a good day" for...
  • LordRollin
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly not updating

Hi - my DW isn't updating since about 3 weeks ago. Is there an issue? Thanks in advance.

  • Regular
  • Hi - my DW isn't updating since about 3 weeks ago. Is there an issue? Thanks in advance.
  • alpinemonkey
  • Regular
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

The entered URL is already associated with a page HELP

Hey guys, I'm the owner of the facebook page for 'FATHOMS' and we can't seem to link our spotify account to facebook because it's been used on a different page? Could someone please unlink it so we could link it to the offical page? Thank you. www.op...

  • Regular
  • Hey guys,    I'm the owner of the facebook page for 'FATHOMS' and we can't seem to link our spotify account to facebook because it's been used on a different page?    Could so...
  • JamesFTMS
  • Regular
  • 492 Views
  • 7 replies
  • 0 likes
  • 492 Views
  • 7 replies
  • 0 likes

Solved!! Howto remove an email after I did delete my facebook account

Hello, Back in times, I did create a free spotify account with my facebook account. Recently I chose to delete my facebook account. But the email seems to remain linked to the spotify account. Then today, I wanted to have a Spotify Premium activated ...

  • Casual Listener
  • Hello,   Back in times, I did create a free spotify account with my facebook account. Recently I chose to delete my facebook account. But the email seems to remain linked to the spotify accoun...
  • rvuong_spotify
  • Casual Listener
  • 547 Views
  • 4 replies
  • 0 likes
  • 547 Views
  • 4 replies
  • 0 likes

Stolen email?

Hi It appears there is someone else on my account, or at least, this person appears associated with my email.I changed password twice, looged out everywhere countless of times, even disinstalled and reinstalled spotify, changed all passwords that cou...

  • Visitor
  • Hi   It appears there is someone else on my account, or at least, this person appears associated with my email. I changed password twice, looged out everywhere countless of times, even disins...
  • user-removed
  • Not applicable
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

How to listen to Spotify on my mob when already having an account via my PC?

Hello,Currently I have a Spotify-subscription via my PC. Question : How can I also use through my account listening to Spotify via my Mob. which is already mentioned in my account , without having to listen to the commercials please..? Looking forwar...

  • Casual Listener
  • Hello, Currently I have a Spotify-subscription via my PC. Question :  How can I also use through my account listening to Spotify via my Mob. which is already mentioned in my account , without h...
  • Maxim
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • Account
  • 306 Views
  • 3 replies
  • 0 likes

Premium Feiertage funktioniert nicht mit Paysafe?

Ich habe das Premium-Feiertage Angebot gesehen dort stand, man könne 3 Monate Spotify Premium für 99cent Kaufen. Als ich es mit einer Paysafe Card bezahlen wollte stand 3 Monate im voraus zahlen 29,79 Euro. Ich war verwirrt und hab es mir nicht gekau...

  • Newbie
  • Ich habe das Premium-Feiertage Angebot gesehen dort stand, man könne 3 Monate Spotify Premium für 99cent Kaufen. Als ich es mit einer Paysafe Card bezahlen wollte stand 3 Monate im voraus zahlen 29...
  • DinoSir_E
  • Casual Listener
  • 2702 Views
  • 6 replies
  • 1 likes
  • Premium
  • 2702 Views
  • 6 replies
  • 1 likes

Quit account with inactive email

I want to close my account, but the email that was used has been terminated. How do I do?

  • Visitor
  • I want to close my account, but the email that was used has been terminated. How do I do?
  • KatesHere
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Changing payments but able to keep music library??

My son has his spotify account that was signed up with using his facebook account and we pay thru iTunes. I contacted spotify but never heard back about this. My credit card is offering me a cheaper monthly rate but I have to put my payment onto that...

  • Casual Listener
  • My son has his spotify account that was signed up with using his facebook account and we pay thru iTunes.   I contacted spotify but never heard back about this.  My credit card is offe...
  • ryken74089
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Change from Facebook login to email login

Hi! I've been using Spotify premium (both mobile and web app) for a few months now. When I signed up in Spotify I used the Register via Facebook feature and login every time via Facebook. I really don't want to login this way anymore and use the logi...

  • Newbie
  • Hi!    I've been using Spotify premium (both mobile and web app) for a few months now. When I signed up in Spotify I used the Register via Facebook feature and login every time via Facebo...
  • liviasemioli
  • Newbie
  • 1386 Views
  • 1 replies
  • 1 likes
  • Login
  • 1386 Views
  • 1 replies
  • 1 likes

Spotify on Tv

I want to use my spotify account on TV but there's a little problem. My username includes the letter "ş" so I can't log in. I wonder if there is any way to include that letter in the keyboard on TV or to log in. Thanks for your answer in advance.

  • Visitor
  • I want to use my spotify account on TV but there's a little problem. My username includes the letter "ş" so I can't log in. I wonder if there is any way to include that letter in the keyboard on TV o...
  • user-removed
  • Not applicable
  • 206 Views
  • 2 replies
  • 0 likes
  • Login
  • 206 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in different parts of the country

  • Casual Listener
  • I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in diff...
  • iamandyhill
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Premium
  • 341 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice (went from original to student discount)

Hello, I just checked my bank account and saw that I was charged twice. I changed my subscription from original to student on 4th June (the transaction was on 6th 3.49€) while my original subscription should have ended on 7th June. I thought that now...

  • Casual Listener
  • Hello, I just checked my bank account and saw that I was charged twice. I changed my subscription from original to student on 4th June (the transaction was on 6th 3.49€) while my original subscriptio...
  • Jack
  • Roadie
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

When did I create this account?

So my family got the family plan for Spotify. And they invited me over email, and I can't log in to the email that I used for this account because I forgot the password. And to reset my password to that email requires knowing when I made the account....

  • Newbie
  • So my family got the family plan for Spotify. And they invited me over email, and I can't log in to the email that I used for this account because I forgot the password. And to reset my password to t...
  • kejt_
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Cant Access My Account. Then I lost all my Playlist.

This morning I can't access my account, tried and tried and tried to reset my password and nothing came to my email. Then few minutes afterwards I can access again, but suddenly I lost all my precious PLAYLIST. What happened? and what am I suppose to...

  • Casual Listener
  • This morning I can't access my account, tried and tried and tried to reset my password and nothing came to my email. Then few minutes afterwards I can access again, but suddenly I lost all my preciou...
  • pdy2dnzfbg35z72
  • Casual Listener
  • 295 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 295 Views
  • 4 replies
  • 0 likes

can't log in or change password

I am unable to log in to my account, I tried resetting my passsword got the email and it said 'the form had expired' not sure what I can do

  • Newbie
  • I am unable to log in to my account, I tried resetting my passsword got the email and it said 'the form had expired' not sure what I can do
  • mlynne
  • Gig Goer
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Please help

I was logged into my premium account last night and this morning when I went into the app I was logged out and it was at a menu, I don't remember my username email address or password to get into my account and I don't want to be paying for an accoun...

  • Newbie
  • I was logged into my premium account last night and this morning when I went into the app I was logged out and it was at a menu, I don't remember my username email address or password to get into my ...
  • mlynne
  • Gig Goer
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Cant login

Cant login in with my new device and all spotify does is dump you here !! **bleep** it wont accept my passwords or user name im paying premium and stuck with the free one

  • Casual Listener
  • Cant login in with my new device and all spotify does is dump you here !! **bleep** it wont accept my passwords or user name im paying premium and stuck with the free one
  • Maxim
  • Spotify Star
  • 253 Views
  • 3 replies
  • 0 likes
  • Login
  • 253 Views
  • 3 replies
  • 0 likes

Tu formulario ha caducado

He cambiado mi cuenta premium free. Desde entonces no puedo iniciar sesion.Después de solicitar el cambio de contraseña, y acceder desde el enlace que llega a mi correo, no puedo cambiar la contraseña , el mensaje de error es "... Lo sentimos, pero t...

  • Casual Listener
  • He cambiado mi cuenta premium free. Desde entonces no puedo iniciar sesion. Después de solicitar el cambio de contraseña, y acceder desde el enlace que llega a mi correo, no puedo cambiar la contras...
  • osornios
  • Spotify Star
  • 3513 Views
  • 3 replies
  • 0 likes
  • Account
  • 3513 Views
  • 3 replies
  • 0 likes