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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421951 Views
  • 965 replies
  • 108 likes
  • Account
  • 421951 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186755 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186755 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103546 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103546 Views
  • 69 replies
  • 10 likes

Family members can't download music

Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?

  • Newbie
  • Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?
  • kwmccarthy
  • Newbie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

You're listening on a device which you aren't

Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out everywhere and changed my password but I am still havin...

  • Casual Listener
  • Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out ever...
  • Nick39
  • Casual Listener
  • 1159 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1159 Views
  • 2 replies
  • 0 likes

I Messed Up My Spotify Accounts with Facebook

Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an iPad in the kitchen, and her Spotify was logged in...

  • Regular
  • Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an...
  • SangyeHolden
  • Casual Listener
  • 1361 Views
  • 16 replies
  • 1 likes
  • Account
    Free
    Login
  • 1361 Views
  • 16 replies
  • 1 likes

E-Mail Adresse vergessen

Hallo zusammen,ich habe leider meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-Mail Adresse ja nicht mehr weiß. Eine direkte Support E-Mai...

  • Newbie
  • Hallo zusammen, ich habe leider  meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-...
  • 1946 Views
  • 0 replies
  • 2 likes
  • 1946 Views
  • 0 replies
  • 2 likes

Price Change Without Any Excuse

I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it was giving guarentee of "always same prices that you...

  • Casual Listener
  • I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it w...
  • anilkocoglu
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Retrieving an old account

I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook info to open my spotify. I created a new Spotify ac...

  • Newbie
  • I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook ...
  • user-removed
  • Not applicable
  • 2782 Views
  • 3 replies
  • 0 likes
  • 2782 Views
  • 3 replies
  • 0 likes

I have been trying to log in my main account...

Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i changed my password twice and still cant log in.

  • Newbie
  • Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i chan...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

mail

Bonjour , je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque .Comment faire pour y accede afin de mettre fin a mon compte premium qui ne me sert plus

  • Casual Listener
  • Bonjour ,   je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque . Comment faire pour y accede...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

log in problem from app

I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?

  • Newbie
  • I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?
  • osornios
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Unable to log in or change pswd

Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"

  • Newbie
  • Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify stays on free after upgrade tot premium

I've upgraded to premium, but in the app it still says i have free. Ik have deleted the app and even tried it on an other device. When i log in on the site is says i have premium until 27-08-17. Does someone know what to do?

  • Newbie
  • I've upgraded to premium, but in the app it still says i have free. Ik have deleted the app and even tried it on an other device. When i log in on the site is says i have premium until 27-08-17. Does...
  • osornios
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Account Dissapered

I could log in a few days ago but now it is not possible at all. When I try it says that it is wrong user name or password. When I try to log on to the computer I get logged in and can view playlists, but go out after a few seconds and says that it i...

  • Visitor
  • I could log in a few days ago but now it is not possible at all. When I try it says that it is wrong user name or password. When I try to log on to the computer I get logged in and can view playlists...
  • filipb1001
  • Newbie
  • 551 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
  • 551 Views
  • 3 replies
  • 1 likes

Incorrect Account Info.

When I created my Spotify account the password I chose became my username. This is a big problem for me as I do not want other users to see what my password would have been. My account settings will not let me change it. Please help me to fix this er...

  • Visitor
  • When I created my Spotify account the password I chose became my username.  This is a big problem for me as I do not want other users to see what my password would have been.  My account se...
  • osornios
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 281 Views
  • 1 replies
  • 0 likes

won't let me log in because I am abroad

Spotify signed me out of my devices because I am abroad. How can I sign back in?

  • Newbie
  • Spotify signed me out of my devices because I am abroad. How can I sign back in? 
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and the 3 for 0.99 offer.

Hi! I have received the UNiDAYS discount for 50% off the monthly premium, and also seen the 3months for 99p offer. I have never had premium before, and was wondering if I could use both discounts?? E.g. Use the offer for 3 months, then pay 4.99 per m...

  • Casual Listener
  • Hi! I have received the UNiDAYS discount for 50% off the monthly premium, and also seen the 3months for 99p offer. I have never had premium before, and was wondering if I could use both discounts?? E...
  • Saoirsedoherty
  • Casual Listener
  • 8877 Views
  • 5 replies
  • 0 likes
  • 8877 Views
  • 5 replies
  • 0 likes

Credit Card

Can I pay two accounts with same credit card?

  • Newbie
  • Can I pay two accounts with same credit card?
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
  • 145 Views
  • 0 replies
  • 0 likes

Playlist so t

Playlist won't respond missed payment

  • Visitor
  • Playlist won't respond missed payment
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution pasar la musica de la memoria interna a la memoria SD

hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con mi cuenta de facebook

  • Newbie
  • hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con...
  • Aimee_T
  • Roadie
  • 1313 Views
  • 1 replies
  • 0 likes
  • 1313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvido de cuenta

Que tal buen dia, necesito ayuda dado que aun se sigue haciendo un cargo del servicio premium y no recuerdo de cual cuenta es, ya coloque las que recuerdo y ninguna cuenta con servicio premium. cuento con el numero de afiliacion. que puedo hacer?

  • Newbie
  • Que tal buen dia,  necesito ayuda dado que aun se sigue haciendo un cargo del servicio premium y no recuerdo de cual cuenta es, ya coloque las que recuerdo y ninguna cuenta con servicio premium....
  • Aimee_T
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo conectarme al plan familiar

Algunos de los invitados al plan familiar no pueden darse de alta.Un anuncio les dice que no viven en la misma dirección, pero a otros si les dió acceso. ¿Sabrán por qué?

  • Newbie
  • Algunos de los invitados al plan familiar no pueden darse de alta. Un anuncio les dice que no viven en la misma dirección, pero a otros si les dió acceso. ¿Sabrán por qué?
  • enfrecuencia
  • Newbie
  • 3441 Views
  • 2 replies
  • 0 likes
  • 3441 Views
  • 2 replies
  • 0 likes