Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 344 Views
  • 0 replies
  • 6 likes
  • Security
  • 344 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438611 Views
  • 970 replies
  • 108 likes
  • Account
  • 438611 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194734 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194734 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106630 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106630 Views
  • 70 replies
  • 11 likes

Superuser Contribution Got logged out and won't let me log back in.

Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tried logging in with Facebook then, and error 404 co...

  • Newbie
  • Got logged out of my account last night. Tried logging in but says my username or password is wrong. Reset my password and still won't let me log. Comes up saying username or password wrong again. Tr...
  • Sophia
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

New account - playlist

Hello. How can I copy playlist to new account? ;/

  • Newbie
  • Hello. How can I copy playlist to new account? ;/
  • MartinStoichkov
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Charged by Spotify and iTunes for Premium - HELP!

I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service. iTunes has been charging me £12.99 and Spotify £9.99. I would like to know what to do and how I can get my money back from the l...

  • Newbie
  • I have just discovered that for at least 12 months I have been charged by both iTunes and Spotify for my Premium service.  iTunes has been charging me £12.99 and Spotify £9.99.   I would ...
  • Robert_W
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! I would like to cancel my account !

I would like to cancel spotify as I found a cheaper deal. Thanks. Please dont automate my credit card for any more months. CANCEL it asap.

  • Casual Listener
  • I would like to cancel spotify as I found a cheaper deal. Thanks. Please dont automate my credit card for any more months. CANCEL it asap. 
  • Robert_W
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook

Eu não consigo conectar meu spotify com o facebook, ele diz que eu não tenho acesso a URL. Alguém me ajude.

  • Newbie
  • Eu não consigo conectar meu spotify com o facebook, ele diz que eu não tenho acesso a URL.    Alguém me ajude. 
  • Sophia
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Account

Can you change administrator for family premium?

  • Newbie
  • Can you change administrator for family premium?
  • MartinStoichkov
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

discover weekly not updated in 3 weeks

hi! my discover weekly has not changed in 3 weeks i think! i am following the playlist, i have logged out and back in. HALP!

  • Newbie
  • hi! my discover weekly has not changed in 3 weeks i think! i am following the playlist, i have logged out and back in. HALP! 😭
  • LeilaRyndak
  • Casual Listener
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

My music won't download

My music won't download and I still have 5 days left of my free music download and it keeps popping up saying I need to pay for premium

  • Newbie
  • My music won't download and I still have 5 days left of my free music download and it keeps popping up saying I need to pay for premium
  • Robert_W
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Strange activity in my account

Some strange activity in my account, some unknown device is connected and keeps switching the music to it. I already disconnected all devices, changed my credentials and this keeps going on.The worst part? I pay for the service and I can't find a sup...

  • Newbie
  • Some strange activity in my account, some unknown device is connected and keeps switching the music to it. I already disconnected all devices, changed my credentials and this keeps going on. The w...
  • luismartin
  • Roadie
  • 661 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 661 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobranças indevidas / Extra billing

Migrei do plano premium para o plano família e estou sendo cobrado pelos dois planos há 4 meses em meu cartão de crédito. O que fazer? / I switched from Premium to Family Plan and I am still being charged for both of them in my credit card, for 4 mon...

  • Newbie
  • Migrei do plano premium para o plano família e estou sendo cobrado pelos dois planos há 4 meses em meu cartão de crédito. O que fazer? / I switched from Premium to Family Plan and I am still being ch...
  • Sophia
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Passar de premium para premium estudante

Já possuo a conta premium e gostaria de saber como passa lá para premium estudante sem realizar um novo cadastro.

  • Newbie
  • Já possuo a conta premium e gostaria de saber como passa lá para premium estudante sem realizar um novo cadastro. 
  • Sophia
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Accounts

Hi, can you change the gmail to use on you Spotify account?

  • Newbie
  • Hi, can you change the gmail to use on you Spotify account?
  • Jiana
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

[ISSUE] - Payment in Argentina

Hello guys, I read the instructions (Yes, I did it) about payment (and also check the forum for "Argentina payment" and similar searches). However, I get an error everytime I try to buy the Premium Service. My account is in Argentina as far as I know...

  • Casual Listener
  • Hello guys, I read the instructions (Yes, I did it) about payment (and also check the forum for "Argentina payment" and similar searches). However, I get an error everytime I try to buy the Premium S...
  • EdifierARG
  • Newbie
  • 1813 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1813 Views
  • 6 replies
  • 0 likes

Account used by unknown device & cancelled not by me!!

Hi,Yesterday some unknown device started to use my account and playing songs and switching back after Me changing the device back.I changed all login credentials and disconnected all devices from Spotify but the unknown device was still connecting an...

  • Casual Listener
  • Hi, Yesterday some unknown device started to use my account and playing songs and switching back after Me changing the device back. I changed all login credentials and disconnected all devices fr...
  • feelikeastrangr
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution accout setting issues

I was trying to update my information but when I try to save it it says that the username has already been used but I'm using to to log in

  • Newbie
  • I was trying to update my information but when I try to save it it says that the username has already been used but I'm using to to log in
  • Mara_F
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution My password isn't working...

So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed it and it went through and I'm on the home page af...

  • Newbie
  • So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed...
  • Mara_F
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not updated

i connected my spotify with my facebook account, however i change my email very long ago and spotify still have not update it. how do i solve this problem?

  • Newbie
  • i connected my spotify with my facebook account, however i change my email very long ago and spotify still have not update it. how do i solve this problem?
  • Mara_F
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Por que después de la última actualización se me borró toda la información?

Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?

  • Casual Listener
  • Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?
  • cadmielp
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Emigrating to New Zealand

Hi,I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to pay for my account? Thanks,Melissa.

  • Newbie
  • Hi, I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to p...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution internet Connect problem.

I cant use spotify at my work. I working a big company maybe they ban some proxy? I dont know. When i open spotify, "internet connection not detected error code:4"help please..

  • Newbie
  • I cant use spotify at my work. I working a big company maybe they ban some proxy? I dont know. When i open spotify, "internet connection not detected error code:4" help please..    
  • Lolek78
  • Newbie
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes