Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293816 Views

529 replies

34 likes

Account
Free
  • 293816 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13740 Views

6 replies

11 likes

Security
  • 13740 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542005 Views

990 replies

115 likes

Account
  • 542005 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129761 Views

74 replies

12 likes

Account
Login
Premium
  • 129761 Views
  • 74 replies
  • 12 likes

Someone stole my Spotify

I can only log in using my Facebook account but someone else is downloading music and I can't hear my music. Every time I change it it goes back to some else's iPhone please help

Newbie

I can only log in using my Facebook account but someone else is downloading music and I can't hear my music. Every time I change it it goes back to some else's iPhone please help

osornios

Spotify Star

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

Military Discount

I know it's been discussed before, but I just want to bring up the topic of an active duty military discount for Spotify. This discount would obviously greatly benefit not only military personnel, but also their families. I believe that if Spotify is...

Newbie

I know it's been discussed before, but I just want to bring up the topic of an active duty military discount for Spotify. This discount would obviously greatly benefit not only military personnel, bu...

Thomason747

Newbie

14481 Views

2 replies

28 likes

Premium
  • 14481 Views
  • 2 replies
  • 28 likes

Solved!! Login with facebbok - Ubuntu

Hi, I registered yesterday on my phone with facebook. Now I want to login on my laptop that uses Ubuntu. I click the "Login with facebook" button after that my browser brings me an error page. I tried to log in with the e-mail I registered to fb but ...

Newbie

Hi,   I registered yesterday on my phone with facebook.   Now I want to login on my laptop that uses Ubuntu. I click the "Login with facebook" button after that my browser brings me an ...

osornios

Spotify Star

1794 Views

5 replies

0 likes

  • 1794 Views
  • 5 replies
  • 0 likes

Solved!! Can't change country, stuck in loop

I've recently moved from New Zealand to Malaysia and I'm trying to change country in my account settings (my account is premium). When I enter my new Malaysian credit card details I am given this message (see image below). Then if I click "Change to ...

Casual Listener

I've recently moved from New Zealand to Malaysia and I'm trying to change country in my account settings (my account is premium). When I enter my new Malaysian credit card details I am given this mes...

osornios

Spotify Star

2409 Views

3 replies

0 likes

Account
Subscription
  • 2409 Views
  • 3 replies
  • 0 likes

Foto de perfil de artista

Al momento de escoger la imagen me dice que e formato no es valido que solo acepta formatos de GIF;JPEG y PNG, el probelma es que ya intente subirla en formato JPEG y PNG y me dice el mismo error

Visitor

Al momento de escoger la imagen me dice que e formato no es valido que solo acepta formatos de GIF;JPEG y PNG, el probelma es que ya intente subirla en formato JPEG y PNG y me dice el mismo error

user-removed

Not applicable

744 Views

2 replies

0 likes

Account
Other
  • 744 Views
  • 2 replies
  • 0 likes

problem creating a new account

Hi.When trying to add a new account to my family account, the form is just loading.After a while after clicked "create account", the captcha form is unblocked again and it all starts over. No other error message or anything.I have tried several times...

Newbie

Hi. When trying to add a new account to my family account, the form is just loading. After a while after clicked "create account", the captcha form is unblocked again and it all starts over. No oth...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Solved!! Premium Upgrade

Guten Morgen. Ich versuche nun schon seit 4 Tagen mein Spotify auf Premium zu machen. Aber jedes mal nachdem ich meine Paypal Daten angegeben habe und auf weiter klicke passiert nichts und das Abbo ist auch nicht da... Die Community ist meine letzte ...

Casual Listener

Guten Morgen. Ich versuche nun schon seit 4 Tagen mein Spotify auf Premium zu machen. Aber jedes mal nachdem ich meine Paypal Daten angegeben habe und auf weiter klicke passiert nichts und das Ab...

Markus_Kessler1

Newbie

846 Views

6 replies

0 likes

Premium
  • 846 Views
  • 6 replies
  • 0 likes

Someone is using my account?!

Hello, Someone (other than me) seems to be using my spotify account. This problem started about last week. I see strange lists apear in my playlists and lists that i'm following. And sometimes is even see that spotify is streaming to another device t...

Newbie

Hello,   Someone (other than me) seems to be using my spotify account. This problem started about last week. I see strange lists apear in my playlists and lists that i'm following. And sometim...

kejt_

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Being charged four times a month.

Ive had to create this account just to contact spotify but ive been charged FOUR separate times in the past week! I've been charged to my credit card twice, and ive never entered my credit card info into spotify. I closed my account in an attempt to ...

Newbie

Ive had to create this account just to contact spotify but ive been charged FOUR separate times in the past week! I've been charged to my credit card twice, and ive never entered my credit ...

SandiJo1979

Newbie

281 Views

2 replies

0 likes

Account
Premium
Subscription
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution Display on artist insights

I manage an artist and am curious about the artist insights portal. There is a tab for Playlists on the side and says it will show once I have 25 listeners on the playlist. Does this mean playlists that I personally make only, or any playlists that h...

Roadie

I manage an artist and am curious about the artist insights portal. There is a tab for Playlists on the side and says it will show once I have 25 listeners on the playlist. Does this mean playlists t...

Melody

Spotify

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Log-in name through facebook

Hello,I have logged into my Spotify account and I've upgraded to Premium. The problem I am having is that the name on my log-in page is incorrect. I used to have a joint Facebook acct with my girlfriend who i am no longer with but the name we used is...

Newbie

Hello, I have logged into my Spotify account and I've upgraded to Premium. The problem I am having is that the name on my log-in page is incorrect. I used to have a joint Facebook acct with my girlf...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Impossible to log in on my computer

Hi all, I downloaded the Spotify app on my computer, and when I try to log in with my Facebook account, it says " impossible to connect to Spotify ". I already tried to delete and re-install the app but the problem remains. Does anyone face the same ...

Casual Listener

Hi all,   I downloaded the Spotify app on my computer, and when I try to log in with my Facebook account, it says " impossible to connect to Spotify ". I already tried to delete and re-install...

mamarlop

Newbie

319 Views

3 replies

0 likes

  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribed to Premium but iPad App shows free

Subscribed to Premium but iPad App shows Subscription = free.I have logged out and back in.I have copied the userName exactly from the Spotify receipt emailI have logged into a browser and it shows premium.Ipad app still shows free

Newbie

Subscribed to Premium but iPad App shows Subscription = free. I have logged out and back in. I have copied the userName exactly from the Spotify receipt email I have logged into a browser and it s...

SergioDavid

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problème E-mail issue

J'ai souscrit hier (25/06/2017) un abonnement Premium. Je me connecte via mon compte Facebook. Mon profil renseigne une ancienne adresse e-mail et non l'adresse e-mail Facebook actuellle (mise à jour début juin). Comment mettre à jour l'adresse e-mai...

Regular

J'ai souscrit hier (25/06/2017) un abonnement Premium. Je me connecte via mon compte Facebook. Mon profil renseigne une ancienne adresse e-mail  et non l'adresse e-mail Facebook actuellle (mise ...

AlfieJulian

Regular

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing from German to Australian Spotify?

Living in Australia but my Spotify is German. Though I used it for a while it is now telling me that I won't be able to use it outside of Germany!? Will be here for the next couple of months and wanted to know how I could change my country?

Newbie

Living in Australia but my Spotify is German. Though I used it for a while it is now telling me that I won't be able to use it outside of Germany!? Will be here for the next couple of months and want...

SergioDavid

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country on account

Hi, I've recently moved from Canada to Ireland and tried to update my country settings on my Premium account. I followed these instructions: https://support.spotify.com/ie/article/How-can-I-change-my-country-setting/ But after Step 5 (choosing my cur...

Newbie

Hi,   I've recently moved from Canada to Ireland and tried to update my country settings on my Premium account. I followed these instructions:   https://support.spotify.com/ie/article/H...

SergioDavid

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo entrar en mi cuenta

hola.resulta que hace 2 dias me suscribi a premium, hoy, en ningun momento del día he sido capaz de conectarme, simpre me dice que mis datos son incorrectos, he intentado reestablecer mi contraseña pero no me llega el email; acabo de leer que me han ...

Newbie

hola. resulta que hace 2 dias me suscribi a premium, hoy, en ningun momento del día he sido capaz de conectarme, simpre me dice que mis datos son incorrectos, he intentado reestablecer mi contraseña...

SergioDavid

Roadie

271 Views

1 replies

0 likes

Account
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annullare abbonamento spotify

Vorrei annullare l'abbonamento di spotify potreste dirmi come fare?

Visitor

Vorrei annullare l'abbonamento di spotify potreste dirmi come fare?

SergioDavid

Roadie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Log In on Android

I know there are other threads on this, but nothing has worked. Signed up for Spotify Premium, downloaded the app on Android, but constantly getting the login name/password are incorrect error. We've changed the passed, uninstalled and re-installed S...

Newbie

I know there are other threads on this, but nothing has worked. Signed up for Spotify Premium, downloaded the app on Android, but constantly getting the login name/password are incorrect error. We've...

SergioDavid

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of the artists I follow have dissapeared from the library

Hi there! I use spotify for 3 months and lately I observed that many of the artists I follow are not included in my library. I haven't downloaded any of their songs but I could find them immediately in my library and listen to their music when I was ...

Newbie

Hi there! I use spotify for 3 months and lately I observed that many of the artists I follow are not included in my library. I haven't downloaded any of their songs but I could find them immediately ...

SergioDavid

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes