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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286655 Views

529 replies

34 likes

Account
Free
  • 286655 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539987 Views

990 replies

114 likes

Account
  • 539987 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129573 Views

74 replies

12 likes

Account
Login
Premium
  • 129573 Views
  • 74 replies
  • 12 likes

Superuser Contribution Someone has hacked my account

I use facebook to login to my account and someone has hacked my spotify account and is actively listening to music when I try and lsiten to it. I have logged out of every device and changed facebook passwords, yet they have still gotten in.

Newbie

I use facebook to login to my account and someone has hacked my spotify account and is actively listening to music when I try and lsiten to it.  I have logged out of every device and changed fac...

Melody

Spotify

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accout artist

Hi,On spotify I was created as an artist but with the wrong name, how can I fix it?My profile is right here: https://open.spotify.com/artist/2SdcyCKXwjtQJymVLGyBlxThe wrong profile is this:https://open.spotify.com/artist/3tLXfwqG8YQ85H8ZEgfj0FTrack l...

Newbie

Hi, On spotify I was created as an artist but with the wrong name, how can I fix it? My profile is right here: https://open.spotify.com/artist/2SdcyCKXwjtQJymVLGyBlx The wrong profile is this: ht...

Melody

Spotify

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

3 Monate Probe + Gutschein Telekom

Hallo, derzeit nutze ich das dreimonatige Testangebot. Unabhängig hiervon bin ich Kunde bei der Telekom und beim Anschluss ist mächtig etwas schief gelaufen. Dafür hat die Telekom mit einen 6-monatigen Gutschein für Spotify zukommen lassen. Es ist ni...

Newbie

Hallo,   derzeit nutze ich das dreimonatige Testangebot. Unabhängig hiervon bin ich Kunde bei der Telekom und beim Anschluss ist mächtig etwas schief gelaufen. Dafür hat die Telekom mit einen ...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes

Solved!! New account

If I have a premium account in my name can I put it on more than one of my devices at no extra charge? For example if it is on my ipad, can I download it to my iphone as well?

Casual Listener

If I have a premium account in my name can I put it on more than one of my devices at no extra charge? For example if it is on my ipad, can I download it to my iphone as well?

paulbenno72

Casual Listener

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Account not linking to Facebook Messenger

Hey, I'm trying to use the new feature where you can create group playlists through facebook messenger. I've added the Spotify extension to messenger but my account just won't link even though it's already linked to facebook itself. Any ideas? Thanks...

Newbie

Hey,   I'm trying to use the new feature where you can create group playlists through facebook messenger. I've added the Spotify extension to messenger but my account just won't link even thou...

Jamesdi

Casual Listener

1251 Views

2 replies

0 likes

Account
  • 1251 Views
  • 2 replies
  • 0 likes

Ex Wife recalled a Bank Payment

My Spotify account now disabled,I have tried 3 times to sort on the instant messaging with a Spotify operator, 3 times my iPhone doesn't like the site. I want my account reopened asap.

Visitor

My Spotify account now disabled,I have tried 3 times to sort on the instant messaging with a Spotify operator, 3 times my iPhone doesn't like the site. I want my account reopened asap.

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

I need to unlink my facebook account

Im a premium customer, i still can access my facebook but i keep getting temporarily banned, i need to unlink my facebook account and just use my email to log in, i need this fixed soon!

Visitor

Im a premium customer, i still can access my facebook but i keep getting temporarily banned, i need to unlink my facebook account and just use my email to log in, i need this fixed soon!

kejt_

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Spark NZ Process Does Not Work

Spark NZ can't give me a solution that works. They offer bundling, but advise me to cancel my original account first. I do this, but then teh Spark process doesn't work. How can I get Spotify to bill Spark directly?

Regular

Spark NZ can't give me a solution that works.    They offer bundling, but advise me to cancel my original account first. I do this, but then teh Spark process doesn't work. How can I...

Rob101

Newbie

2719 Views

5 replies

0 likes

Premium
  • 2719 Views
  • 5 replies
  • 0 likes

Solved!! Annoying 3 unit restriction.

Hello! As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at that. I (as many, many other people) have several devices. I, fo...

Visitor

Hello!   As a long term Spotify user I really have to complain about one thing. I mean I have been using Spotify for a few years now, and there's onlye one complaint - A rather big one at th...

hagvägen

Regular

582 Views

4 replies

0 likes

  • 582 Views
  • 4 replies
  • 0 likes

charge 3 times!

i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i dont want them to go through. what do i need to do to stop the pending charges???????!

Newbie

i was charge 3 times on my credit account trying to get the student discount but i didnt recieve it? i need to. right now thr 3 charges are pending but i  dont want them to go through. what do i...

Maxim

Spotify Star

279 Views

1 replies

0 likes

Account
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! How to delete a send invitation premium for family

I've sent an invititation to someone in my family for a premium for family (it was to an other mail adres for the ps4) and now I want to delete this invitation but I can't do it because I have the reply already using an account. Please help?

Casual Listener

I've sent an invititation to someone in my family for a premium for family (it was to an other mail adres for the ps4) and now I want to delete this invitation but I can't do it because I have the re...

flentd

Newbie

2816 Views

7 replies

0 likes

Account
Premium
  • 2816 Views
  • 7 replies
  • 0 likes

BEWARE FRAUD SCAM

Dear Spotify Community, I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have no financial connections to that Country. SPOTIFY IS THE ONLY O...

Newbie

Dear Spotify Community,   I signed up for a Spotify Premium account, then was the victim of over $4000 of unauthorised transactions for American travel websites. I am not American and have n...

Romscissors

Newbie

7176 Views

6 replies

1 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 7176 Views
  • 6 replies
  • 1 likes

Subscribed but not get premium

I paid for the premium on my phone and it went to my iPad and not to my phone. How can I get it on my phone?

Casual Listener

I paid for the premium on my phone and it went to my iPad and not to my phone. How can I get it on my phone?

Maxim

Spotify Star

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

My country is different from my postal code

My country is philippines but the postal is in arizona. My Spotify is just connected from facebook

Newbie

My country is philippines but the postal is in arizona. My Spotify is just connected from facebook

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution E-mail issue in account profile

I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes are required through... Facebook!!!)

Regular

I subscribed Premium yesterday. I connect with my Facebook account, but my account profile still mentions an old e-mail address. How can I update this e-mail in my profile (since e-mail changes ...

AlfieJulian

Regular

391 Views

3 replies

0 likes

Account
  • 391 Views
  • 3 replies
  • 0 likes

Seems like someone else is using my account

It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected every minute. It said some other phone was being used...

Casual Listener

It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected ev...

Momov

Casual Listener

551 Views

3 replies

0 likes

Security
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution unable to sigh in

I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to start a new account. When I try to log in and ask f...

Newbie

I was in Brazil last year and put Spotify on my phone to listen to music. Now I try to login to use it when I go to Brazil in a coulple of weeks and I can't. It says my email is in use when I try to ...

JuanCamilo

Roadie

266 Views

1 replies

0 likes

Login
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dobbel acount

Hello, name is Reidar Kammen and I have stopped my account on Spotyfi for several months ago because I am in a family account with my girlfriend since I stopped my account. The problem is that I still beeing sharged for my old accunt that I stopped f...

Newbie

Hello, name is Reidar Kammen and I have stopped my account on Spotyfi for several months ago because I am in a family account with my girlfriend since I stopped my account. The problem is that I stil...

Alfredo

Roadie

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

FUI DEBITADO E MINHA CONTA CONTINUA SENDO FREE

Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece recibos; estou a mais de 12 horas esperando a conta pr...

Newbie

Paguei o valor referente a 1,99 da promoção dos 3 meses, e continuo sendo usuario free, na mesma hora que paguei eu recebi a confirmação do pagamento pera operadora do cartão, no site não aparece rec...

Bittencourt

Spotify Star

448 Views

3 replies

0 likes

Account
  • 448 Views
  • 3 replies
  • 0 likes

Conta duplicada

Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu. O que posso fazer? Além disso, minha conta mudou sozinha para a familiar e não consigo volt...

Newbie

 Olá pessoal! Hoje notei que alguém está utilizando a mesma conta que eu (que é pessoal), já mudei a senha, desloguei os dispositivos móveis, mas não resolveu.    O que posso fazer? ...

Bittencourt

Spotify Star

583 Views

1 replies

0 likes

Account
  • 583 Views
  • 1 replies
  • 0 likes