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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80238 Views

28 replies

0 likes

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99401 Views

9 replies

2 likes

Account
Login
  • 99401 Views
  • 9 replies
  • 2 likes

How do you delete an artist name that you've used in the past but have since switched out of?

So this is kinda bothering me. Now that we're allowed to claim access to our own artists on Spotify and edit our profiles, what happens when we change our artist name on our respective distributor websites (i.e. CD Baby or Tunecore), and our old prof...

Newbie

So this is kinda bothering me. Now that we're allowed to claim access to our own artists on Spotify and edit our profiles, what happens when we change our artist name on our respective distributor we...

Maxim

Spotify Star

9327 Views

1 replies

8 likes

  • 9327 Views
  • 1 replies
  • 8 likes

familiar plan

Hi,I created an account and join to the familiar plan so my account is premium, but my problem is that i can have the premium in my computer, my tablet but when i try to download music in my phone the following image appears.So is my cellphone the pr...

Newbie

Hi, I created an account and join to the familiar plan so my account is premium, but my problem is that i can have the premium in my computer, my tablet but when i try to download music in my phone ...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Solved!! two accounts

Hey! Im trying to help out my beautiful mother with her spotifyaccount. She has been paying for premium for years but the account she uses is the free one.She probably has two accounts, the problem is that she don´t remember her login nor her e-mail ...

Visitor

Hey!   Im trying to help out my beautiful mother with her spotifyaccount.   She has been paying for premium for years but the account she uses is the free one. She probably has two acc...

Jacob

Community Legend

438 Views

1 replies

0 likes

Account
Login
  • 438 Views
  • 1 replies
  • 0 likes

getting payed for a account i dont have

i just got td bank app and i niticed spotify is been taking money from my account i dont even have spotify app and i dont use it i use apple music

Newbie

i just got td bank app and i niticed spotify is been taking money from my account i dont even have spotify app and i dont use it i use apple music 

Jacob

Community Legend

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Forgot the email on my main account, please help!

Hello, I just made this account so i can contact Spotify since for some reason it doesn't have a customer service number.My problem is this: I have a main accoung for which I pay monthly, but my phone had some issues and kicked me out of all the apps...

Visitor

Hello, I just made this account so i can contact Spotify since for some reason it doesn't have a customer service number. My problem is this: I have a main accoung for which I pay monthly, but my ph...

Jacob

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Unable to change Country on Profile

I am currently getting the same issue. I have a free account in Canada, went to Ireland for 5 weeks and was not able to use my account as Ireland wasn't showing up in the dropdown. Now that I am back in Canada I am having the same issue, the dropdown...

Newbie

I am currently getting the same issue. I have a free account in Canada, went to Ireland for 5 weeks and was not able to use my account as Ireland wasn't showing up in the dropdown. Now that I am back...

Alfredo

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familia Premiun

Estou tentando entrar na familia do meu amigo e nao vai , fala que não da pra confirmar endereço ...Estou pagando a toa pra tres pessoas usar , essa conta nao entra.Espero ajuda

Newbie

Estou tentando entrar na familia do meu amigo e nao vai , fala que não da pra confirmar endereço ... Estou pagando a toa pra tres pessoas usar , essa conta nao entra. Espero ajuda

alejomurillo

Newbie

687 Views

3 replies

1 likes

  • 687 Views
  • 3 replies
  • 1 likes

Superuser Contribution Yet more playlist and account trouble

Hi there Recently my Spotify has been logging me out for no reason then I have to reset my password. Anyway, yesterday I went to use it and all my saved songs were replaced with random music I've never listened to? But worst of all, my huge party pla...

Casual Listener

Hi there   Recently my Spotify has been logging me out for no reason then I have to reset my password. Anyway, yesterday I went to use it and all my saved songs were replaced with random music...

Alfredo

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Discover Weekly - international dates

Is it just me, or does everyone else's Discover Weekly, which is supposed to start fresh on Monday morning seem to only use the US Monday morning. Mine changes sometime Tuesday. As an app developer it isn't very hard to off-set timezones +/- GMT lol ...

Newbie

Is it just me, or does everyone else's Discover Weekly, which is supposed to start fresh on Monday morning seem to only use the US Monday morning. Mine changes sometime Tuesday. As an app developer i...

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution Payment

Paying for an account and I dont know who is using it. How can I find out?

Newbie

Paying for an account and I dont know who is using it. How can I find out?

Alfredo

Roadie

244 Views

1 replies

0 likes

Account
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Music

Can someone explain what 'Note: You do need to go onto the internet at least once every 30 days to maintain your offline music settings.' actually means? I'm very close to cancelling my Spotify account as my downloaded music keeps dissapearing. I use...

Newbie

Can someone explain what 'Note: You do need to go onto the internet at least once every 30 days to maintain your offline music settings.' actually means?   I'm very close to cancelling my Spot...

Alfredo

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premiun

It wont let my get s0otify premiun i. Want to pay with my debit card

Newbie

It wont let my get s0otify premiun i. Want to pay with my debit card

Alfredo

Roadie

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
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Solved!!Superuser Contribution Didn't get PIN for premium pay confirmation

Good morning,I was about to change my account into Premium last night. I've paid it with my cellphone operator (indosat),but until now,i didn't get my PIN for pay confirmation. What should i do?

Newbie

Good morning, I was about to change my account into Premium last night. I've paid it with my cellphone operator (indosat),but until now,i didn't get my PIN for pay confirmation. What should i do?

Alfredo

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log into my account

When I try to log into my account whit facebook ir says "invalid account" and I already try log out my Facebook account and log onda again but didn't work, I also re-install Facebook and Spotify and didn't work, please help

Newbie

When I try to log into my account whit facebook ir says "invalid account" and I already try log out my Facebook account and log onda again but didn't work, I also re-install Facebook and Spotify and ...

Alfredo

Roadie

290 Views

1 replies

0 likes

Account
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locating my old account

I paid for the free 3 months for .99 cents. But I had logged out on my phone and now I'm unable to retrieve my old account. I've paid for it again also and it's still not coming back up.

Casual Listener

I paid for the free 3 months for .99 cents. But I had logged out on my phone and now I'm unable to retrieve my old account. I've paid for it again also and it's still not coming back up.

Alfredo

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
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Superuser Contribution Premiumbetalning

Det har dragits pengar från mitt bankkonto 3 juni, men ingen premiumfunktion finns att se på varken mitt eller sonens spotifykonto nu den 14 juni. Betalningsinfo SpotifyP028E3Ee98 vilklet konto har fått premium för 9 kr? När vi provade köpa denna tjä...

Newbie

Det har dragits pengar från mitt bankkonto 3 juni, men ingen premiumfunktion finns att se på varken mitt eller sonens spotifykonto nu den 14 juni. Betalningsinfo SpotifyP028E3Ee98 vilklet konto har f...

Alfredo

Roadie

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Help.

I need to talk to an actual person.

Newbie

I need to talk to an actual person.

Toni17

Newbie

268 Views

1 replies

1 likes

Account
  • 268 Views
  • 1 replies
  • 1 likes

Spotify account with spark new zealand

I had a spotify premium account until recently and joined a phone company in new zealand (spark) who now pays for my spotify premium account monthly. However, I am not sure if I had two account (as I have two email addresses) but we can't get it to s...

Newbie

I had a spotify premium account until recently and joined a phone company in new zealand (spark) who now pays for my spotify premium account monthly. However, I am not sure if I had two account (as I...

osornios

Spotify Star

1480 Views

3 replies

0 likes

  • 1480 Views
  • 3 replies
  • 0 likes

Merge Content to New Account ?

I've been a long-time user of Spotify and have ran into an issue that I have no idea how to handle without it being a huge hassle; this is a long and probably confusing story, and you can skip to the end if you want, but here's the full stoy:A while ...

Newbie

I've been a long-time user of Spotify and have ran into an issue that I have no idea how to handle without it being a huge hassle; this is a long and probably confusing story, and you can skip to the...

feelikeastrangr

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes