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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156842 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156842 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10623 Views
  • 3 replies
  • 10 likes
  • Security
  • 10623 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507149 Views
  • 985 replies
  • 112 likes
  • Account
  • 507149 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124505 Views
  • 74 replies
  • 12 likes

kan geen contact met spotify krijgen

hoi, ik probeer spotify al 2 weken te bereiken via mail, twitter en facebook maar geen reactie. erg vervelend want mijn premium account is geblokkeerd en ik kan spotify ook niet bellen. help!

  • Newbie
  • hoi,   ik probeer spotify al 2 weken te bereiken via mail, twitter en facebook maar geen reactie. erg vervelend want mijn premium account is geblokkeerd en ik kan spotify ook niet be...
  • Hubo
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed to Premium but only have access to Spotify Free

I subscribed to premium (with the family option) a few days ago and everything was working fine till this morning, I am now on Spotify Free both on my phone and computer. I have tried to log out and back in again- hasn't worked. I have used both my e...

  • Casual Listener
  • I subscribed to premium (with the family option) a few days ago and everything was working fine till this morning, I am now on Spotify Free both on my phone and computer. I have tried to log out and ...
  • Pluviophile
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

"You must be a premium Member" Login to Standalone Gear S3

Hey Guys,When I try to login to my Samsung Gear s3 watch 4G LTE - I get an error message "You must be a premium member to use this feature". Is free Spotify not supported in Standalone mode on Gear S3? Thanks

  • Casual Listener
  • Hey Guys, When I try to login to my Samsung Gear s3 watch 4G LTE - I get an error message "You must be a premium member to use this feature".   Is free Spotify not supported in Standalone mod...
  • Maxim
  • Spotify Star
  • 903 Views
  • 4 replies
  • 0 likes
  • 903 Views
  • 4 replies
  • 0 likes

I can't open the members family account. The system Always show a error

Hi community!.When I try to enter the members family page, the system always return with error. thank you for you help.

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  • Casual Listener
  • Hi community!. When I try to enter the members family page, the system always return with error.    thank you for you help.
  • Matthiyazid
  • Newbie
  • 629 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 629 Views
  • 5 replies
  • 0 likes

Logs into wrong account

It seems that I have two Spotify accounts and I can just login to the wrong one. My e-mail is roar@fuglz.no. The right account is an premium family account. What should I do?

  • Newbie
  • It seems that I have two Spotify accounts and I can just login to the wrong one. My e-mail is roar@fuglz.no. The right account is an premium family account. What should I do?
  • gryffyn
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

I have family premium but says i dont

i have purchased spotify premium family and i have added two family members and as i went back to add another it says i need to upgrade to spotify premium. even though my account is still premium and all the other accounts are premium. what do i do t...

  • Newbie
  • i have purchased spotify premium family and i have added two family members and as i went back to add another it says i need to upgrade to spotify premium. even though my account is still premium and...
  • joelasuero
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Can't access Premium for Family Section

When I'm logged in and click Premium for Family, I get a red bar at the top that says "Oops! Something went wrong, please try again." This has been happening for a couple of days now, on multiple browsers and computers.

  • Casual Listener
  • When I'm logged in and click Premium for Family, I get a red bar at the top that says "Oops! Something went wrong, please try again." This has been happening for a couple of days now, on multiple bro...
  • gt4crazy2
  • Newbie
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Iphone goes blank when accepting invite

So after signing up for Premium Family and sending invite to my wifes iphone 6, her email is opened woth an Accept Invite button. Clicked that and the Iphone screen bar looks like its loading something but then the screen gies completely blank. She s...

  • Casual Listener
  • So after signing up for Premium Family and sending invite to my wifes iphone 6, her email is opened woth an Accept Invite button.  Clicked that and the Iphone screen bar looks like its loading s...
  • jaimslaw
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Passwort zurücksetzen

HalloWenn ich mein Passwort zurücksetzen will kommt diese Meldung (siehe Bild). Aber ich will ja gar nicht mein Facebook-Passwort ändern sondern jenes vom Spotify Konto, welches auf meiner E-Mail Adresse basiert. Was muss ich tun?

  • Newbie
  • Hallo Wenn ich mein Passwort zurücksetzen will kommt diese Meldung (siehe Bild). Aber ich will ja gar nicht mein Facebook-Passwort ändern sondern jenes vom Spotify Konto, welches auf meiner E-Mail A...
  • gryffyn
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 438 Views
  • 1 replies
  • 0 likes

PERFIL A SER APAGADO

Olá pessoal,tenho um perfil pessoal criado com os dados do facebook e quero excluí-lo afim de que outro perfil seja usado com o mesmo nome de usuário, como faço pra que isso ocorra?obs: já exclui a conta do perfil a ser apagado!

  • Newbie
  • Olá pessoal, tenho um perfil pessoal criado com os dados do facebook e quero excluí-lo afim de que outro perfil seja usado com o mesmo nome de usuário, como faço pra que isso ocorra? obs: já exclui...
  • Bittencourt
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 316 Views
  • 1 replies
  • 0 likes

Got Premium, but plays in free mode?

HelloI have bought Spotify premium. But when I use the app on my phone it says I got no premium... why is this? I know I got premium, cuz when I log in on my account on Spotify.com it says I have premium... also i paid for it 5 days ago.. so I don't ...

  • Casual Listener
  • Hello I have bought Spotify premium. But when I use the app on my phone it says I got no premium... why is this? I know I got premium, cuz when I log in on my account on Spotify.com it says I have p...
  • gryffyn
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium
  • 215 Views
  • 1 replies
  • 0 likes

My friend feed is bugged and it does not display my Facebook friends.

I've had this issue ever since i first got Spotify premium a year ago and it is really bothering me. I am connected to Facebook and I have many Facebook friends that also use Spotify but it is not showing my friends' activities. I have tried fixing i...

  • Casual Listener
  • I've had this issue ever since i first got Spotify premium a year ago and it is really bothering me. I am connected to Facebook and I have many Facebook friends that also use Spotify but it is not sh...
  • Sal_Jab
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

mailadress no more in use

I have purchased Premium , but my account is on an old (unused) mailadress and password is unknown.Spotify answers on that unused adress, how can I change my account??

  • Newbie
  • I have purchased Premium , but my account is on an old (unused) mailadress and password is unknown. Spotify answers on that unused adress, how can I change my account??
  • gryffyn
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

'The entered URL is already associated with a page'

Hey, I have already made a post about this but have not recived any awswers. Im trying to link my band 'Fathoms' to our bands facebook page and its currently saying 'The entered URL is already associated with a page'. Could you please unlink this and...

  • Regular
  • Hey,    I have already made a post about this but have not recived any awswers.    Im trying to link my band 'Fathoms' to our bands facebook page and its currently saying&nbsp...
  • JamesFTMS
  • Regular
  • 319 Views
  • 3 replies
  • 0 likes
  • Other
  • 319 Views
  • 3 replies
  • 0 likes

Solved!! We have set up Family Premium but I can't log in...

as the followng message comes up:"We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription."We lived in Ireland 7 years ago, but my email is a gmail.com email ...

  • Newbie
  • as the followng message comes up: "We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription." We lived in ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

My country is wrong

So I made my account in the US but I'm from Sweden and it won't change it only give me the USA as my option and I want it changed to Sweden.

  • Newbie
  • So I made my account in the US but I'm from Sweden and it won't change it only give me the USA as my option and I want it changed to Sweden.
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Been Charged Twice for Premium since Feb 2016

I checked my balances today on my credit card and Paypal accounts and found something pretty horrifying. Apparently since February 20, 2016 I have been charged for Spotify Premium each month, twice. This has been going on longer than a year. Initiall...

Screenshot 2017-06-21 23.44.12.png Screenshot 2017-06-21 23.45.59.jpg Screenshot 2017-06-21 23.46.05.jpg
  • Newbie
  • I checked my balances today on my credit card and Paypal accounts and found something pretty horrifying.    Apparently since February 20, 2016 I have been charged for Spotify Premium each...
  • gryffyn
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 416 Views
  • 1 replies
  • 0 likes

I can't use my family subcription

Hi there, My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same country as him!!?? But i am!?? Can someone please help me????

  • Casual Listener
  • Hi there,   My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same countr...
  • Maxim
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 3 replies
  • 0 likes

Spotify Premium Family - new members

Hi, I can't add a new member to my spotify premium family account - I always get the message - try again - but I'm not able to send an invite to someone! Can someone help me please!Thanks

  • Newbie
  • Hi,    I can't add a new member to my spotify premium family account - I always get the message - try again - but I'm not able to send an invite to someone!   Can someone help me p...
  • manimecker30
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in South Korea

Hi, I am going to move from the Netherlands to South Korea for a stay of 4 months. I have been a keen Spotify premium user for a long time and want to keep making use of the service. I was wondering if anyone knows if I can use my Spotify (premium) a...

  • Casual Listener
  • Hi,   I am going to move from the Netherlands to South Korea for a stay of 4 months. I have been a keen Spotify premium user for a long time and want to keep making use of the service.  ...
  • yuna1
  • Newbie
  • 4446 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 4446 Views
  • 2 replies
  • 0 likes