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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155940 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155940 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10596 Views
  • 3 replies
  • 10 likes
  • Security
  • 10596 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506353 Views
  • 985 replies
  • 112 likes
  • Account
  • 506353 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124421 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124421 Views
  • 74 replies
  • 12 likes

Duas cobrancas no mesmo mes?

Pessoal, boa tarde! Eu tive duas cobrancas no mesmo mes na minha assinatura. Uma entrou como EBANX SPOTFY e a outra entrou como EBANX PIN 858800452. O que houve?

  • Newbie
  • Pessoal, boa tarde! Eu tive duas cobrancas no mesmo mes na minha assinatura. Uma entrou como EBANX SPOTFY e a outra entrou como EBANX PIN 858800452. O que houve?    
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 308 Views
  • 3 replies
  • 0 likes

Solved!! My email was changed without my permission I just want my account back

Honestly I wish I had found out about it sooner. The hacker has had access to my account for almost a full day. I can't use the forms because they send an email to the new hacker email which doesn't help me at all. I need help. Please

  • Newbie
  • Honestly I wish I had found out about it sooner. The hacker has had access to my account for almost a full day. I can't use the forms because they send an email to the new hacker email which doesn't ...
  • manimecker30
  • Roadie
  • 1244 Views
  • 1 replies
  • 0 likes
  • Account
  • 1244 Views
  • 1 replies
  • 0 likes

They charge me and I don't have premium

Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in free mode nothing premium if I don't have the prem...

  • Newbie
  • Hi I purchased spotify premium and said that my credit card wasn't good and then I check my credit card account and it said I purchased the premium and then I check my spotify account and it still in...
  • KatesHere
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

How to update old email, I do not know my password; login with facebook.

How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to. Please help.

  • Visitor
  • How would I go about updating an old email address I no longer use? Since I use Facebook to log in I do not know the password and the recovery email I no longer have access to.   Please help.
  • gryffyn
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Error message login

Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown.Any help?

  • Newbie
  • Every time I type my credential to log in, a message error appear and it says that I can't use Spotify abroad for more than 14 days. But I am not abroad and I didn't use it far from my hometown. Any...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! No puedo iniciar sesion

tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a abrir mi cuenta, me menciona que el correo electro...

  • Casual Listener
  • tengo la aplicacion de spotify hace como 4 meses aproximadamente y nunca habia tenido problemas pero hoy se cerraron mis sesiones en dos dispositivos android con los que cuento, al tratar de volver a...
  • ELLPOLANCO
  • Newbie
  • 1208 Views
  • 5 replies
  • 0 likes
  • Account
  • 1208 Views
  • 5 replies
  • 0 likes

Can't get other user off account

Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.

  • Newbie
  • Someone I don't know has gotten access to my account and I can't seem to kick them off.i have tried disconnecting all devices 3 times and that didn't help.
  • manimecker30
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Unable to manage family accounts

I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them. "Oops! Something went wrong, please try again."

  • Newbie
  • I am unable to reach the page to manage my family members. I've tried on Chrome, Firefox, Edge, IE10, iPhone and iPad, but get the same error message on all of them.   "Oops! Something went wr...
  • churchresort
  • Newbie
  • 1048 Views
  • 14 replies
  • 1 likes
  • Account
    Premium
  • 1048 Views
  • 14 replies
  • 1 likes

Error Code Accessing Premium for Family Setting

I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the error code "Oops! Something went wrong, please try a...

  • Newbie
  • I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the e...
  • Ebrett
  • Newbie
  • 579 Views
  • 5 replies
  • 1 likes
  • Premium
  • 579 Views
  • 5 replies
  • 1 likes

Someone else using account

Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed my password now twice, and have automaticallyLogged...

  • Visitor
  • Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed ...
  • manimecker30
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Security
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Spotify en otro país

Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin internet. Spotify premium solo sirve en un país o que...

  • Newbie
  • Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin in...
  • manimecker30
  • Roadie
  • 3553 Views
  • 1 replies
  • 0 likes
  • 3553 Views
  • 1 replies
  • 0 likes

AGREGAR MIEMBRO FAMILIAR

No puedo acceder a la seccion de gestionar los miembros de mi familia y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...

  • Newbie
  • No puedo acceder a la seccion de gestionar los miembros de mi familia  y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...      
  • manimecker30
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing member to premium

Trying to link up to family premium. Keep getting message "oops there is a problem". What the heck!

  • Casual Listener
  • Trying to link up to family premium.  Keep getting message "oops there is a problem".  What the heck!
  • Bittencourt
  • Spotify Star
  • 748 Views
  • 6 replies
  • 0 likes
  • Premium
  • 748 Views
  • 6 replies
  • 0 likes

Get rid of premium

I dont want premium how do i get rid of it

  • Newbie
  • I dont want premium how do i get rid of it
  • Saulute123
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • Premium
  • 351 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just created my account and I cant change the settings

Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email is taken' How do I fix this? Thanks

  • Newbie
  • Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email...
  • Alfredo
  • Roadie
  • 434 Views
  • 6 replies
  • 0 likes
  • Account
  • 434 Views
  • 6 replies
  • 0 likes

Solved!! Ooops ! an error has occured. Try again later

Hello, I have a problem.When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears.I can’t add people to my family account.What can i do ?

  • Newbie
  • Hello, I have a problem. When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears. I can’t add people to my family...
  • renatoa78
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • Account
  • 475 Views
  • 2 replies
  • 0 likes

Problem adding family member for Family Premium Account

I have a problem adding a family member.An error message kept popping out (see attachment). Please help.

  • Newbie
  • I have a problem adding a family member. An error message kept popping out (see attachment).   Please help.
  • FitoMedina12
  • Newbie
  • 650 Views
  • 7 replies
  • 0 likes
  • Premium
  • 650 Views
  • 7 replies
  • 0 likes