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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83593 Views

29 replies

0 likes

  • 83593 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104819 Views

10 replies

3 likes

Account
Login
  • 104819 Views
  • 10 replies
  • 3 likes

random artists in on recently played

For some reason in the last few weeks my recently played artists is now full of randoms who i have listend to once and i cant get them off. used to be fine and showed who i recently have been listening to most.

Newbie

For some reason in the last few weeks my recently played artists is now full of randoms who i have listend to once and i cant get them off. used to be fine and showed who i recently have been listeni...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Solved!! Not able to accept invitation to Spotify Family

I have created a Spotify Family account and invites are sent to family members. They have all received the email with an invitation code, but all of them gets an error:"Sorry! You're already a member of this (or another) Family plan. Please click bel...

Casual Listener

I have created a Spotify Family account and invites are sent to family members. They have all received the email with an invitation code, but all of them gets an error: "Sorry! You're already a memb...

FamVincentz

Casual Listener

1179 Views

3 replies

0 likes

  • 1179 Views
  • 3 replies
  • 0 likes

Spotify Family Number of Offline Devices Per Account

How many number of devices will each account on Family Premium be able to download and play offline music? Is it the same as a regular premium where in you can do it on 3 different devices?

Newbie

How many number of devices will each account on Family Premium be able to download and play offline music? Is it the same as a regular premium where in you can do it on 3 different devices? 

Marco12341

Newbie

506 Views

1 replies

1 likes

Premium
  • 506 Views
  • 1 replies
  • 1 likes

Lost Playlists, ChangedCountry

I've just changed the payment method for my Spotify Premium after my last method expired (previously used a Vodafone annual payment linked to my phone contract, now paying monthly). However I've also moved country since I last paid for Spotify. Havin...

Newbie

I've just changed the payment method for my Spotify Premium after my last method expired (previously used a Vodafone annual payment linked to my phone contract, now paying monthly). However I've also...

184 Views

0 replies

0 likes

Account
Other
Premium
  • 184 Views
  • 0 replies
  • 0 likes

Spotify Account Passwort reset without email

Ich habe mich mit der E-Mail-Adresse valerieklassen1997@yahoo.de angemeldet und dem Benutzernamen valeriekla. Allerdings kenne ich mein Passwort nicht mehr und auf die Emailadresse habe ich auch keinen Zugriff. Die aktuelle Emailadresse lautet: valer...

Newbie

Ich habe mich mit der E-Mail-Adresse valerieklassen1997@yahoo.de angemeldet und dem Benutzernamen valeriekla. Allerdings kenne ich mein Passwort nicht mehr und auf die Emailadresse habe ich auch kein...

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

Cuenta premium

No tengo acceso a Premuim, siendo que acabo de hacer mi pago el 3 de Junio, con la promo de 3 meses. Necesito respuesta rápida. Gracias. Número de orden: 577062797038075

Casual Listener

No tengo acceso a Premuim, siendo que acabo de hacer mi pago el 3 de Junio, con la promo de 3 meses. Necesito respuesta rápida. Gracias.   Número de orden: 577062797038075

agraciano

Casual Listener

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Need help with family plan

My roommate entered the wrong zip code while accepting my family invite and now I need someone to reset his email to get the account to him but there is no customer service number to call. How can I fix this without having him make a new email?

Casual Listener

My roommate entered the wrong zip code while accepting my family invite and now I need someone to reset his email to get the account to him but there is no customer service number to call. How can I ...

Bittencourt

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Account hacked (email changed)

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-. I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spot...

Visitor

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.   I keep seeing m...

pabloespejo

Regular

22062 Views

10 replies

0 likes

Account
  • 22062 Views
  • 10 replies
  • 0 likes

i cant share my now playing on twitter

i cant not share my now playing on twitter

Casual Listener

i cant not share my now playing on twitter

Brtedd

Casual Listener

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Can't access my saved account

I had Spotify premium on my old phone, then when I tried to access it on my new phone it allowed me to log in with Facebook but it's not my saved premium account. I first tried with my email address but couldn't remember the password. Now I don't kno...

Newbie

I had Spotify premium on my old phone, then when I tried to access it on my new phone it allowed me to log in with Facebook but it's not my saved premium account. I first tried with my email address ...

Bittencourt

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento e minha conta não mudo para premium

Quanto tempo demora para eu ter acesso premium, pois efetuei o pagamento do boleto ontem e Ainda não mudaram minha conta !

Newbie

Quanto tempo demora para eu ter acesso premium, pois efetuei o pagamento do boleto ontem e Ainda não mudaram minha conta !

Bittencourt

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Songs library

Hello I was just wondering how to transfer my entire "songs" library from my facebook spotify account to my new one. It has 652 songs and I want to put them all into one playlist on my new account.Thank you

Casual Listener

Hello I was just wondering how to transfer my entire "songs" library from my facebook spotify account to my new one. It has 652 songs and I want to put them all into one playlist on my new account. ...

sukiballin

Casual Listener

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tenho o Premium e só tenho acesso ao Free

Faz alguns meses que tento acessar minha conta Premium, que pago todos os meses e não consigo acessar. Como a senha era salva no computador não sei mais qual login é senha e qual email era cadastrado, se algum que já esteja desativado ou não. Pelo at...

Newbie

Faz alguns meses que tento acessar minha conta Premium,  que pago todos os meses e não consigo acessar. Como a senha era salva no computador não sei mais qual login é senha e qual email era cada...

meirelesluiza

Newbie

636 Views

4 replies

1 likes

Login
  • 636 Views
  • 4 replies
  • 1 likes

Family Member got Kicked Out

here's what i met.I invited my family member to join this plan, typed same address but recieved an email said that account can't be verified(something like that). if i send an invitation again, still showing "can't be verified".Is there any way to re...

Casual Listener

here's what i met. I invited my family member to join this plan, typed same address but recieved an email said that account can't be verified(something like that). if i send an invitation again...

dyingapple

Casual Listener

428 Views

2 replies

0 likes

Account
  • 428 Views
  • 2 replies
  • 0 likes

Need help

My friends want to follow me cause of my playlists, but when they try to find my account they can't. I don't know why? It's not hidden account. Need your help, via my regards (:

Newbie

My friends want to follow me cause of my playlists, but when they try to find my account they can't. I don't know why? It's not hidden account. Need your help, via my regards (:

Maxim

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Dont get 3 month Premium for 0,99

Hello,today i bought 3 month premium for 9,99 with a Pasesafe Card ,but I got only one month. Can anyone help me? I

Casual Listener

Hello, today i bought 3 month premium for 9,99 with a Pasesafe Card ,but I got only one month. Can anyone help me? I

Maxim

Spotify Star

578 Views

3 replies

1 likes

Premium
  • 578 Views
  • 3 replies
  • 1 likes

Solved!! Unable to login to my reset windows 10 machine

HelloI have just reset my laptop with windows 10 & are trying to reload spotify but are having no luck. I enter my username (& email) & password (already reset as thought i'd forgot it) so I know these are correct. But neither the 'log in' button or ...

Newbie

Hello I have just reset my laptop with windows 10 & are trying to reload spotify but are having no luck. I enter my username (& email) & password (already reset as thought i'd forgo...

JamesHelps

Roadie

477 Views

1 replies

0 likes

Login
  • 477 Views
  • 1 replies
  • 0 likes

Family Premium

Hi there! I'm trying to invite my brother to use the family premium however, it shows that he is unable to join as spotify could not verify he is living in the same address as me (address entered is the same address!) Please advise.

Newbie

Hi there!   I'm trying to invite my brother to use the family premium however, it shows that he is unable to join as spotify could not verify he is living in the same address as me (address en...

Bittencourt

Spotify Star

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Cerrar cuenta por mal servicio de soporte

He abierto dos casos vi email los cuales no me han solucionado el problema, ref:_00DD0pxIW._500571TYewf:ref y ref:_00DD0pxIW._500571TXTeT:refme responden lo mismo cada ves y me estan ocacionando problemas con mi pareja!quiero cerrar la cuenta y cance...

Casual Listener

He abierto dos casos vi email los cuales no me han solucionado el problema,  ref:_00DD0pxIW._500571TYewf:ref y ref:_00DD0pxIW._500571TXTeT:ref me responden lo mismo cada ves y me estan oc...

cesarcastr

Casual Listener

382 Views

3 replies

0 likes

  • 382 Views
  • 3 replies
  • 0 likes

Pagamento

Boa noite! Tenho uma duvida. Contratei o Spotify family anteriormente em um cartão mas, devido um motivo particular foi cancelado. Entretanto adicionei outro cartão para efetuar o pagamento mas todos os meu membros sumiram.? Fui perguntar a eles se a...

Newbie

Boa noite! Tenho uma duvida. Contratei o Spotify family anteriormente em um cartão mas, devido um motivo particular foi cancelado. Entretanto adicionei outro cartão para efetuar o pagamento mas todos...

Bittencourt

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes