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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172732 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172732 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11364 Views
  • 6 replies
  • 11 likes
  • Security
  • 11364 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515961 Views
  • 986 replies
  • 113 likes
  • Account
  • 515961 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126012 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126012 Views
  • 74 replies
  • 12 likes

Error Code Accessing Premium for Family Setting

I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the error code "Oops! Something went wrong, please try a...

  • Newbie
  • I have a Spotify account for Family with 6 other people available to join the group. One of my family members want's to join the account so I went to add her via my iPhone (on safari) and I got the e...
  • Ebrett
  • Newbie
  • 587 Views
  • 5 replies
  • 1 likes
  • Premium
  • 587 Views
  • 5 replies
  • 1 likes

Someone else using account

Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed my password now twice, and have automaticallyLogged...

  • Visitor
  • Hi, for the past two months I've had the same problem. When I'm listening to music all of a sudden my music stops and a message saying music paused because account is being used elsewhere. I changed ...
  • manimecker30
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Security
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Spotify en otro país

Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin internet. Spotify premium solo sirve en un país o que...

  • Newbie
  • Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin in...
  • manimecker30
  • Roadie
  • 3602 Views
  • 1 replies
  • 0 likes
  • 3602 Views
  • 1 replies
  • 0 likes

AGREGAR MIEMBRO FAMILIAR

No puedo acceder a la seccion de gestionar los miembros de mi familia y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...

  • Newbie
  • No puedo acceder a la seccion de gestionar los miembros de mi familia  y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...      
  • manimecker30
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing member to premium

Trying to link up to family premium. Keep getting message "oops there is a problem". What the heck!

  • Casual Listener
  • Trying to link up to family premium.  Keep getting message "oops there is a problem".  What the heck!
  • Bittencourt
  • Spotify Star
  • 777 Views
  • 6 replies
  • 0 likes
  • Premium
  • 777 Views
  • 6 replies
  • 0 likes

Get rid of premium

I dont want premium how do i get rid of it

  • Newbie
  • I dont want premium how do i get rid of it
  • Saulute123
  • Newbie
  • 353 Views
  • 2 replies
  • 0 likes
  • Premium
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just created my account and I cant change the settings

Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email is taken' How do I fix this? Thanks

  • Newbie
  • Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email...
  • Alfredo
  • Roadie
  • 443 Views
  • 6 replies
  • 0 likes
  • Account
  • 443 Views
  • 6 replies
  • 0 likes

Solved!! Ooops ! an error has occured. Try again later

Hello, I have a problem.When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears.I can’t add people to my family account.What can i do ?

  • Newbie
  • Hello, I have a problem. When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears. I can’t add people to my family...
  • renatoa78
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • Account
  • 486 Views
  • 2 replies
  • 0 likes

Problem adding family member for Family Premium Account

I have a problem adding a family member.An error message kept popping out (see attachment). Please help.

  • Newbie
  • I have a problem adding a family member. An error message kept popping out (see attachment).   Please help.
  • FitoMedina12
  • Newbie
  • 673 Views
  • 7 replies
  • 0 likes
  • Premium
  • 673 Views
  • 7 replies
  • 0 likes

Charged full price not special offer price for premium

After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get the $12.99 back?

  • Newbie
  • After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get...
  • enricoleo
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 2 replies
  • 0 likes

desconto de estudante e cobrança duplicada

Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação que nem foi confirmada ainda, ao fim apareceu uma mensagem falando q...

  • Newbie
  • Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação qu...
  • Mendesvictor6
  • Newbie
  • 313 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 313 Views
  • 1 replies
  • 1 likes

Spotify company ??

Hi!Is there a Spotify Company account?We have 4 different clothingshop's and need a spotify account that can be used for all the shop's. We need it to be possible too play different music at the same time so that each shop can turn off or change song...

  • Newbie
  • Hi! Is there a Spotify Company account? We have 4 different clothingshop's and need a spotify account that can be used  for all the shop's. We need it to be possible too play different music a...
  • iamandyhill
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Accedere

Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) mi propone 3 mesi a 9,90 e non a 0,99 come pubblicit...

  • Casual Listener
  • Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) m...
  • jasminejohns95
  • Newbie
  • 387 Views
  • 3 replies
  • 0 likes
  • Login
  • 387 Views
  • 3 replies
  • 0 likes

No puedo pagar Spotify premium

Hola, llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, que me devuelve a la página de actualizar la suscripción (vol...

  • Casual Listener
  • Hola,   llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, q...
  • alejandrogide
  • Casual Listener
  • 565 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
  • 565 Views
  • 5 replies
  • 0 likes

How do I remove a device?

I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?

  • Newbie
  • I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?
  • carlfeltham
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Can't log in

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses I've blocked, but none of them belong to Spotify. ...

  • Visitor
  • I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses...
  • Maxim
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Hi finally suscribed to premium but not getting high quality streaming Windows 7

Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high. I have tried relogging, re-installing. OS > Windows 7username: herecticx time date: 6:35 EST 21/06/2017

  • Casual Listener
  • Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high.   I have tried relogging, re-installing.   OS > W...
  • herecticx
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Playstation

I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing into a separate one. Is there any I can sign out of th...

  • Newbie
  • I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing int...
  • kejt_
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes