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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77050 Views

28 replies

0 likes

  • 77050 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95302 Views

9 replies

2 likes

Account
Login
  • 95302 Views
  • 9 replies
  • 2 likes

Superuser Contribution Retirar login pelo Facebook e criar login do Spotify

Prezados,Comecei a logar no Spotify com uma conta do Facebook e, agora, gostaria de mudar a fomra de login, ou seja, criar uma conta própria do Spotify.Como proceder?

Newbie

Prezados, Comecei a logar no Spotify com uma conta do Facebook e, agora, gostaria de mudar a fomra de login, ou seja, criar uma conta própria do Spotify. Como proceder?

Julian

Moderator

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Någon är registrerad på min mejladress

Hej! Fick mejl om att jag bett att få återställa mitt lösenord, vilket jag själv inte gjort. Efter några timmar loggades jag ut på alla mina enheter och efter att själv nu ha ändrat lösenord, inser jag att jag är inne på någon annans konto som är reg...

Newbie

Hej!  Fick mejl om att jag bett att få återställa mitt lösenord, vilket jag själv inte gjort. Efter några timmar loggades jag ut på alla mina enheter och efter att själv nu ha ändrat lösenord, ...

Julian

Moderator

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Email not the same as Facebook Email

I have changed my facebook email, as the old email account is not in use anymore. Even after making this change, my spotify account still has the old email. Please let me know how I may fix this isssue. Thank you.

Newbie

I have changed my facebook email, as the old email account is not in use anymore.  Even after making this change, my spotify account still has the old email.     Please let me know h...

Julian

Moderator

509 Views

1 replies

0 likes

Account
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com o E-mail cadastrado.

Olá. Entro no Spotify através do facebook. Mas na minha conta do spotify esta com o meu email antigo. Entro na opção para alterar e ele pede pra mim alterar dentro do Facebook, mas o email que está no facebook já é o novo. Como faço pra alterar no sp...

Visitor

Olá. Entro no Spotify através do facebook. Mas na minha conta do spotify esta com o meu email antigo. Entro na opção para alterar e ele pede pra mim alterar dentro do Facebook, mas o email que está n...

Julian

Moderator

459 Views

1 replies

2 likes

Account
Login
  • 459 Views
  • 1 replies
  • 2 likes

abonnement annuleren en terug activeren hoe bewaar ik mijn muziek lijsten?

ik heb een nieuw abonnement genomen op mijn mobiele telefoon genomen, en in dit abonnement zit er een premium spotify abonnement inbegrepen. om dit te activeren dien ik echter mijn eigen spotify abonnement op te zeggen en dan via Base het nieuwe te a...

Casual Listener

ik heb een nieuw abonnement genomen op mijn mobiele telefoon genomen, en in dit abonnement zit er een premium spotify abonnement inbegrepen. om dit te activeren dien ik echter mijn eigen spotify abon...

cda2

Newbie

1178 Views

3 replies

1 likes

  • 1178 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't Create an Account Using Facebook?

I had two accounts, the first is created by using FB and the second by using an email adress(the one I use right now). I connected my second account to FB, then discconnected using the option in the Spotify settings. Then I tried to login to that fir...

Casual Listener

I had two accounts, the first is created by using FB and the second by using an email adress(the one I use right now). I connected my second account to FB, then discconnected using the option in the ...

Julian

Moderator

5068 Views

1 replies

0 likes

Account
Login
  • 5068 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Visitor

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Julian

Moderator

334 Views

1 replies

0 likes

Other
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player logs in, immediately logs out

For some time I can't login to the web player. It starts to load the interface, then immediately logs out. The Desktop/Android app has no problems, I can also log in here or on the support site without problem. I've tried it on other browsers, same r...

Newbie

For some time I can't login to the web player. It starts to load the interface, then immediately logs out. The Desktop/Android app has no problems, I can also log in here or on the support site ...

Julian

Moderator

468 Views

1 replies

0 likes

Account
Login
  • 468 Views
  • 1 replies
  • 0 likes

Tie two accounts together

Hi How can I get all info back from my old account to the new one? I have been using Spotify for a long time now and a renewed the account by gift card. I accidently used the gift card for the account that is tied to facebook and this is the one I'm ...

Newbie

Hi   How can I get all info back from my old account to the new one?   I have been using Spotify for a long time now and a renewed the account by gift card.   I accidently used t...

Bittencourt

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

account hacked

hi, my username is olsonssss(premium acc). LAst night i got an e-mail stating my spotify email had been changed although i didn't do it. Now i am nable to login on any of my devices thanks for prompt response

Newbie

hi,   my username is olsonssss(premium acc). LAst night i got an e-mail stating my spotify email had been changed although i didn't do it.   Now i am nable to login on any of my devices...

iamandyhill

Community Legend

393 Views

1 replies

0 likes

Account
  • 393 Views
  • 1 replies
  • 0 likes

Premium

Today i Pay fór premium on spotify but i dont have premium ? What i have doing ?

Newbie

Today i Pay fór premium on spotify but i dont have premium ? What i have doing ?

Maxim

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Don't receive Family invitation

Last weekend three times a invitation was sent to me for Spotify Family.I didn't receive any emails (also not in the SPAM box). Is there any other way to accept the invitation? At the moment I have a Spotify Free account (Facebook).Thanks in advance ...

Casual Listener

Last weekend three times a invitation was sent to me for Spotify Family. I didn't receive any emails (also not in the SPAM box). Is there any other way to accept the invitation?   At the mome...

fredjonsson

Newbie

1201 Views

4 replies

0 likes

Account
  • 1201 Views
  • 4 replies
  • 0 likes

Failure to login spotify app

I have a spotify premium account which has worked fine on my computer and phone so far, but when I tried to login on the spotify app on my new phone, I couldn't. I fill in my username and password and press the login button but nothing happens, excep...

Newbie

I have a spotify premium account which has worked fine on my computer and phone so far, but when I tried to login on the spotify app on my new phone, I couldn't. I fill in my username and password an...

Maxim

Spotify Star

300 Views

1 replies

0 likes

Login
  • 300 Views
  • 1 replies
  • 0 likes

Trying to get premium but country location is auto set to USA

Hi I'm trying to sign up to Spotify and use the premium option when it takes me to the payment page it's asking for a zip code but I am in the uk. When I go to account settings it's seems to have auto generated I am in the USA and I can't seem to cha...

Newbie

Hi  I'm trying to sign up to Spotify and use the premium option when it takes me to the payment page it's asking for a zip code but I am in the uk.  When I go to account settings it's seem...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Wrong charge

I get the wrong charged bill. I choose the 30 NTD per month but it charge me 1070 NTD in my credit card .

Newbie

I get the wrong charged bill. I choose the 30 NTD per month but it charge me 1070 NTD in my credit card .

Maxim

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Country Change

I have used Spotify 14 days abroad but now I cannot switch the country. I have already purchased premium and I still can't change the country without it sending me to the same support page where I cannot make a change.

Newbie

I have used Spotify 14 days abroad but now I cannot switch the country. I have already purchased premium and I still can't change the country without it sending me to the same support page where I ca...

justinewin_

Roadie

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

How do I find out which email I have associated with my account?

I have spotify on my iphone but can't remember which one of my emails I have associated with the account, and as I want to upgrade to premium I need to know. From the settings on my phone I cannot see where the info is. Does anybody know how I can fi...

Casual Listener

I have spotify on my iphone but can't remember which one of my emails I have associated with the account, and as I want to upgrade to premium I need to know. From the settings on my phone I cannot se...

osornios

Spotify Star

21135 Views

3 replies

0 likes

  • 21135 Views
  • 3 replies
  • 0 likes

spotify

If i was paying for spotify through sprint but cancelled my sprint service, is my account with spotify cancelled too? Or if I start paying through spotify can i access all my songs again?

Newbie

If i was paying for spotify through sprint but cancelled my sprint service, is my account with spotify cancelled too? Or if I start paying through spotify can i access all my songs again?

osornios

Spotify Star

545 Views

1 replies

0 likes

Account
  • 545 Views
  • 1 replies
  • 0 likes

Hacked, email changed! Cannot logging!

Hello!First of all, I am sending this email from another account as my account has been stolen and I cannot even logg in... I Can't logg into spotify because my account was hacked and they changed my email...I have sent and email account-details-chan...

Newbie

Hello! First of all, I am sending this email from another account as my account has been stolen and I cannot even logg in...   I Can't logg into spotify because my account was hacked and they...

osornios

Spotify Star

648 Views

1 replies

0 likes

Account
Login
Security
  • 648 Views
  • 1 replies
  • 0 likes

Spotify deactivated my account because of unauthorized premium payment!

A mount before, I couldn't pay with my prepaid Ininal Card because there was ne money in it. So I get my father's Credit card and paid last month's premium but this month when Spotify automaticly get the payment, my father said "15 Turkish Liras has ...

Newbie

A mount before, I couldn't pay with my prepaid Ininal Card because there was ne money in it. So I get my father's Credit card and paid last month's premium but this month when Spotify automaticl...

osornios

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes