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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396359 Views
  • 943 replies
  • 107 likes
  • Account
  • 396359 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170483 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170483 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98837 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98837 Views
  • 68 replies
  • 10 likes

Turn device off, all downloaded tracks unsave

I have a galaxy s5 and if I turn off my device, the songs I have saved and downloaded have to be re-downloaded. Anyone know what to do?

  • Newbie
  • I have a galaxy s5 and if I turn off my device, the songs I have saved and downloaded have to be re-downloaded. Anyone know what to do?
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 153 Views
  • 1 replies
  • 0 likes

lost my playlist

Help! I just moved my Android Spotify to my SD card and logged in, and my playlists are gone! When I clicked on "recover playlist" I got an error message. How do I find them?

  • Visitor
  • Help! I just moved my Android Spotify to my SD card and logged in, and my playlists are gone! When I clicked on "recover playlist" I got an error message. How do I find them?
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Free
  • 172 Views
  • 1 replies
  • 0 likes

Absolutely can't log in

I was listening to music with my premium account, then it just logged me out. I changed my password right before it. It logged me out on my computer and phone. I got an email saying my premium was canceled. I've tried everything! I had to make a new ...

  • Casual Listener
  • I was listening to music with my premium account, then it just logged me out. I changed my password right before it. It logged me out on my computer and phone. I got an email saying my premium was ca...
  • ant0n1
  • Roadie
  • 286 Views
  • 3 replies
  • 0 likes
  • Login
  • 286 Views
  • 3 replies
  • 0 likes

Trocar e-mail e ID da nova conta

Olá, preciso de ajuda!Há um tempo atrás, criei uma conta no Spotify pelo username "luizdealm" e, em seguida, conectei ao meu perfil no Facebook. Algum tepo depois, o Facebook bloqueou meu perfil (por motivos desconhecidos) e tive que criar um perfil ...

  • Casual Listener
  • Olá, preciso de ajuda! Há um tempo atrás, criei uma conta no Spotify pelo username "luizdealm" e, em seguida, conectei ao meu perfil no Facebook. Algum tepo depois, o Facebook bloqueou meu perfil (p...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
  • 367 Views
  • 1 replies
  • 0 likes

More payment options.

I was recently charged $27.00 randomly after my monthly charge was taken out. I'm not sure why?

  • Casual Listener
  • I was recently charged $27.00 randomly after my monthly charge was taken out. I'm not sure why? 
  • madelineclimer
  • Casual Listener
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Solved!! Can't upgrade to Spotify premium

Hey there, I've been trying to upgrade to spotify premium on already 2 accounts and i after accepting on the paypal site, I get thrown back to the Spotify upgrade site. That happens on both accounts. On my older account I used premium on, the premium...

  • Casual Listener
  • Hey there,   I've been trying to upgrade to spotify premium on already 2 accounts and i after accepting on the paypal site, I get thrown back to the Spotify upgrade site. That happens on both ...
  • l0ckederb0ss
  • Casual Listener
  • 3125 Views
  • 5 replies
  • 1 likes
  • 3125 Views
  • 5 replies
  • 1 likes

Someone else might be using my spotify account.

Im posting my questiong here since I cant find any official way to contanct spotify on this matter. I recently noticed my spotify stopped playing music and as I investigate why, I notice a message on the bottom stating that a weirdly named iPhone was...

  • Newbie
  • Im posting my questiong here since I cant find any official way to contanct spotify on this matter. I recently noticed my spotify stopped playing music and as I investigate why, I notice a message on...
  • Robert_W
  • Community Legend
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Connecting with Facebook

I'm trying to connect my sportify account with my facebook account but every time i try and pop up message appears saying: 'Sorry there has been a temporary error, please try again later.'I used to have a spotify account with an old email address tha...

  • Casual Listener
  • I'm trying to connect my sportify account with my facebook account but every time i try and pop up message appears saying: 'Sorry there has been a temporary error, please try again later.' I used to...
  • kerioaten95
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Money

Im getting charged for an acc that u dont own please help i have had too payments taken out already and i meed the moneynfor my kids

  • Newbie
  • Im getting charged for an acc that u dont own please help i have had too payments taken out already and i meed the moneynfor my kids
  • Robert_W
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! E-mail account expired

I have forgotten my spotify password, but cannot receive the reset link as the e-mail account I used to register expired when I left University (I should have changed it I know..). Is there any way to get back into my account?

  • Casual Listener
  • I have forgotten my spotify password, but cannot receive the reset link as the e-mail account I used to register expired when I left University (I should have changed it I know..). Is there...
  • Mattap
  • Newbie
  • 858 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 858 Views
  • 3 replies
  • 0 likes

Solved!! Hacked accounts please write here

Ok guys there is a major security problem with spotify and they dont give a **bleep** about it. Someone is joining my account and using my premium spotify and ı know many people have the same problem so lets all write here and maybe the non-responser...

  • Visitor
  • Ok guys there is a major security problem with spotify and they dont give a **bleep** about it. Someone is joining my account and using my premium spotify and ı know many people have the same problem...
  • SaGo
  • Casual Listener
  • 472 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 472 Views
  • 5 replies
  • 0 likes

Solved!! Cambiar direccion de email

Hola!!A ver si alguien puede ayudar con esto:Estoy suscrito con una determinada cuenta de email, hace un tiempo volvi a registratrme via facebook, y ahora quiero cambiar la direccion de email de la cuenta original y primera por la que tengo registrad...

  • Casual Listener
  • Hola!! A ver si alguien puede ayudar con esto: Estoy suscrito con una determinada cuenta de email, hace un tiempo volvi a registratrme via facebook, y ahora quiero cambiar la direccion de email de ...
  • sinopsis
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Log in

I am trying to log in, at first didn't recognise my password so I changed it. Now I try to log in with that password and I get a message pop up saying 'you already have an account created with this email'Now, before you ask... yes it's defo on the lo...

  • Casual Listener
  • I am trying to log in, at first didn't recognise my password so I changed it. Now I try to log in with that password and I get a message pop up saying 'you already have an account created with this e...
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Login error

I am unable to login to my spotify account. When i am entering the password its showing logged in then suddenly after few seconds it logout itself. Help!

  • Newbie
  • I am unable to login to my spotify account. When i am entering the password its showing logged in then suddenly after few seconds it logout itself. Help!
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Someone's hacking my Spotify account

Someone keeps using my account. I'm logged in through Facebook and have changed me Facebook password, my email password, and my iTunes password. I've also logged out of all devices on Spotify yet someone I don't know keeps using it. It also appears l...

  • Visitor
  • Someone keeps using my account. I'm logged in through Facebook and have changed me Facebook password, my email password, and my iTunes password. I've also logged out of all devices on Spotify yet som...
  • orbayyesil
  • Newbie
  • 1089 Views
  • 2 replies
  • 0 likes
  • 1089 Views
  • 2 replies
  • 0 likes

Some iphone is using my account

So I was just about to use my spotify and I noticed that someone was listening. It was a iphone 5s and no one in my family even owns a iphone. The question is: Is there anyway to track down the user of the iphone?

  • Newbie
  • So I was just about to use my spotify and I noticed that someone was listening. It was a iphone 5s and no one in my family even owns a iphone. The question is: Is there anyway to track down the user ...
  • detective889
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Can I use spotify on WiFi in Cape Verde

Hi thereI'm off to Cape Verde soon and there will WiFi available in the hotel? Will I be able to access Spotify via WiFi?

  • Visitor
  • Hi there I'm off to Cape Verde soon and there will WiFi available in the hotel?  Will I be able to access Spotify via WiFi?
  • detective889
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Address from facebook

Hi,I have a spotify account created via Facebook (where i haven't set the address).If i want to subscribe Premium for family, how i know the address that will be used?

  • Visitor
  • Hi, I have a spotify account created via Facebook (where i haven't set the address). If i want to subscribe Premium for family, how i know the address that will be used?
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify student

HiI've tried to subscribe for Spotify student and have been charged for this through PayPal but my account hasn't been activated.I was unsuccessful with the screening process.Can I get a refund?

  • Casual Listener
  • Hi I've tried to subscribe for Spotify student and have been charged for this through PayPal but my account hasn't been activated. I was unsuccessful with the screening process. Can I get a refund?
  • Jacob
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Estorno da cobrança

Solicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Aguardo solução.

  • Newbie
  • Solicito o cancelamento da cobrança no meu cartão de crédito pois não utilizava o serviço é habilitei a versão Premium somente para um teste, não sabia que seria cobrado sem nenhum aviso prévio. Agua...
  • Bittencourt
  • Spotify Star
  • 27374 Views
  • 1 replies
  • 9 likes
  • 27374 Views
  • 1 replies
  • 9 likes