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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 134188 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 134188 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499308 Views
  • 982 replies
  • 112 likes
  • Account
  • 499308 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123092 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123092 Views
  • 72 replies
  • 12 likes

country does not match

When I try logging in I receive an error that says "my country does not match the one in my profile" even though my profile says USA which is where I live and currently am. I was recently traveling in Europe but am back in the US and it still won't l...

  • Visitor
  • When I try logging in I receive an error that says "my country does not match the one in my profile" even though my profile says USA which is where I live and currently am. I was recently traveling i...
  • osornios
  • Spotify Star
  • 987 Views
  • 1 replies
  • 1 likes
  • Login
  • 987 Views
  • 1 replies
  • 1 likes

Solved!! Live abroad, but have premium

Hello!I am living in Nicaragua and have been for 3 months now. I have had spotify downloaded on a phone bought here for the past 3 months. I pay for the premium plan for myself with my usa credit card. I tried to download and run spotify on my US pho...

  • Casual Listener
  • Hello! I am living in Nicaragua and have been for 3 months now. I have had spotify downloaded on a phone bought here for the past 3 months. I pay for the premium plan for myself with my usa credit c...
  • osornios
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 444 Views
  • 1 replies
  • 0 likes

Payed Spotify Familiy but Free account setting

I have payed 31-5 for my Spotify Family account but this morning I listen to some music and I get some ads.... So I looked at @SpotifyStatus but there is nothing wrong. I have logged out and logged in on my devices and that don't work... So I hope so...

  • Regular
  • I have payed 31-5 for my Spotify Family account but this morning I listen to some music and I get some ads....  So I looked at @SpotifyStatus but there is nothing wrong.   I have logged o...
  • osornios
  • Spotify Star
  • 771 Views
  • 5 replies
  • 0 likes
  • 771 Views
  • 5 replies
  • 0 likes

Spotify connect - unrecognised device

Hello! In Spotify desktop app, on win10, when I click connect to a device, ther is a device that i do not recognise. Amazon fireTV stick. I do not own a firetv stick. Is it possible that someone gained acces to my account? If so how can I remove the ...

  • Regular
  • Hello!   In Spotify desktop app, on win10, when I click connect to a device, ther is a device that i do not recognise. Amazon fireTV stick. I do not own a firetv stick. Is it possible that som...
  • osornios
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • Account
  • 717 Views
  • 3 replies
  • 0 likes

Solved!! Ayuda, Error 101

Hola! Pues siempre he utilizado spotify, pero desde ayer que cuando quiero iniciar sesión me sale esto; Un cortafuegos puede estar bloqueando Spotify. Por favor, modifica tu cortafuegos para permitir el trafico de Spotify (Error 101) también puedes i...

  • Newbie
  • Hola! Pues siempre he utilizado spotify, pero desde ayer que cuando quiero iniciar sesión me sale esto;  Un cortafuegos puede estar bloqueando Spotify. Por favor, modifica tu cortafuegos par...
  • mcontreri
  • Newbie
  • 100545 Views
  • 6 replies
  • 5 likes
  • 100545 Views
  • 6 replies
  • 5 likes

Tv with roku not showing up in device menu

I have a Spotify premium account and the app is downloaded on my phone and I have the Spotify channel on my roku and a few months ago it was working just fine with my account on the tv and now it says my account is logged in but is in use somewhere e...

  • Newbie
  • I have a Spotify premium account and the app is downloaded on my phone and I have the Spotify channel on my roku and a few months ago it was working just fine with my account on the tv and now it say...
  • iamandyhill
  • Community Legend
  • 2476 Views
  • 1 replies
  • 0 likes
  • 2476 Views
  • 1 replies
  • 0 likes

Can't get my bands info

My bands music was uploaded to Spotify through CD baby. I'm unable to login and view our plays and demographic info... How do I do this?

  • Newbie
  • My bands music was uploaded to Spotify through CD baby. I'm unable to login and view our plays and demographic info... How do I do this?
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Discover Weekly not getting updated

My discover weekly playlist hasn't been updated for the past 2 weeks.

  • Visitor
  • My discover weekly playlist hasn't been updated for the past 2 weeks.
  • Bittencourt
  • Spotify Star
  • 844 Views
  • 5 replies
  • 0 likes
  • 844 Views
  • 5 replies
  • 0 likes

What happened my Premium acc?

I just created a new acc and linked it with my PREMIUM paid facebook acc.now they linked fine. but looks like I'm no longer premium.?why?

  • Casual Listener
  • I just created a new acc and linked it with my PREMIUM paid facebook acc. now they linked fine. but looks like I'm no longer premium.? why?
  • BeatrizAlvarez
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • Premium
  • 406 Views
  • 1 replies
  • 0 likes

Change the country in profile settings

I am quite fed up with searching for email of spotify support as I am not on twiter. How can I change my country in the profile settings if the list of the countries does not appear and I can see only my currently set country ? I want to upgrade my a...

  • Newbie
  • I am quite fed up with searching for email of spotify support as I am not on twiter.  How can I change my country in the profile settings if the list of the countries does not appear and I can ...
  • Maxim
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Login problems after disconnect from Facebook - cant login

Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. AFter having disconnected from facebook i can lo longr log in to my account. I can't find a way to receive a new passw...

  • Newbie
  • Hi I disconnected from facebook using my spotify desktop app. I originally joined spotify using a spotify account and not facebook. AFter having disconnected from facebook i can lo longr log in to ...
  • MissMarpleS
  • Newbie
  • 2472 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2472 Views
  • 4 replies
  • 0 likes

How can I recover my playlists from an account that was deactivated because of credit card problems

hi, I had my account deactivaded because I had a problem with my credut card. I have to create a new account, but I dont want to loose my playlists.. does anyone know how to recover my old account or my playlists? thanks

  • Newbie
  • hi,    I had my account deactivaded because I had a problem with my credut card. I have to create a new account, but I dont want to loose my playlists.. does anyone know how to recover my...
  • KatesHere
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Spotify shows my Facebook profile picture - I log in with email and don't connect to Facebook

HelloI'm wondering if anyone has encountered this before. I'm curious as to how my facebook profile picture shows up on Spotify, since I made my account with my email and not facebook, and I also don't connect spotify to facebook. On my profile page,...

  • Casual Listener
  • Hello I'm wondering if anyone has encountered this before. I'm curious as to how my facebook profile picture shows up on Spotify, since I made my account with my email and not facebook, and I also...
  • anniehalogen
  • Newbie
  • 9554 Views
  • 8 replies
  • 8 likes
  • 9554 Views
  • 8 replies
  • 8 likes

Cobrança de duas contas no cartão de crédito

Olá, esse mês na fatura do cartão, veio dua cobranças referentes ao valor de R$ 16,90. Gostaria de saber como posso cancelar uma das contas que eventualmente possam ter sido ativadas.

  • Visitor
  • Olá, esse mês na fatura do cartão, veio dua cobranças referentes ao valor de R$ 16,90. Gostaria de saber como posso cancelar uma das contas que eventualmente possam ter sido ativadas. 
  • Bittencourt
  • Spotify Star
  • 1280 Views
  • 1 replies
  • 0 likes
  • 1280 Views
  • 1 replies
  • 0 likes

Aparecen cargos dobles

Me aparecen dobles cargos a mi tarjeta y ya chequé si tengo otra cuenta y no, por favor necesito ayuda para solucionar esto.

  • Newbie
  • Me aparecen dobles cargos a mi tarjeta y ya chequé si tengo otra cuenta y no, por favor necesito ayuda para solucionar esto.
  • Aruizmino
  • Casual Listener
  • 3725 Views
  • 3 replies
  • 0 likes
  • 3725 Views
  • 3 replies
  • 0 likes

Solved!! I get no emails to reset password to my hotmail

I have sent email to support two times now, first was 04/13-17. And 06/06-17And gets no response back. My case:Forgotten my password to Spotify, and i get no emails to reset password to my hotmail.Tried several times and checked both junk and inbox.H...

  • Casual Listener
  • I have sent email to support two times now, first was 04/13-17. And 06/06-17 And gets no response back.   My case: Forgotten my password to Spotify, and i get no emails to reset password to ...
  • MusicAlex
  • Casual Listener
  • 1761 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1761 Views
  • 2 replies
  • 0 likes

Premium account ended

My Premium account has ended by it self. Why is that?

  • Casual Listener
  • My Premium account has ended by it self. Why is that?
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 4 replies
  • 0 likes
  • Account
  • 456 Views
  • 4 replies
  • 0 likes

Solved!! No notifications for Collaborative Playlist changes by Family Members

Steps to replicate: 1. Create a new playlist2. Make it collaborative.3. Send the link to a Spotify member who is on your Family Plan, who follows the playlist now.4. Add a song to the playlist.5. The other members who are following do not get emails ...

  • Community Legend
  • Steps to replicate:  1. Create a new playlist 2. Make it collaborative. 3. Send the link to a Spotify member who is on your Family Plan, who follows the playlist now. 4. Add a song to the pl...
  • kspen
  • Newbie
  • 9698 Views
  • 14 replies
  • 2 likes
  • Other
  • 9698 Views
  • 14 replies
  • 2 likes

Superuser Contribution uncensored songs becoming censored

I haven't really lost playlist music except for playing certain artists that 1 or 2 days ago The words were not censored and today when I go to play say limp biskit for instance the song hot dog, off chocolate starfish album, all of a sudden it's com...

  • Newbie
  • I haven't really lost playlist music except for playing certain artists that 1 or 2 days ago The words were not censored and today when I go to play say limp biskit for instance the song hot dog, off...
  • Jack
  • Roadie
  • 991 Views
  • 3 replies
  • 1 likes
  • Account
  • 991 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution someone used my account, now all playlists lost

hi! Someone seems to have recently logged into my account.Not sure if all of this is related, but: 1. I connected my account to the Sonos speaker of a friend2. A few days later wierd music was playing already when I opend the mobile app, but it wasn'...

  • Casual Listener
  • hi!  Someone seems to have recently logged into my account. Not sure if all of this is related, but:  1. I connected my account to the Sonos speaker of a friend 2. A few days later wier...
  • Jack
  • Roadie
  • 588 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 588 Views
  • 3 replies
  • 0 likes