Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76477 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94313 Views
9 replies
2 likes
Hello, I've just made an account and I would like to buy the three months premium for 99 cents. When I try to do this with PayPal all proceeds normally and after I click "confirm payment and continue" it puts me back on the promotion page. I was neve...
Hello, I've just made an account and I would like to buy the three months premium for 99 cents. When I try to do this with PayPal all proceeds normally and after I click "confirm payment and continue...
Newbie
4831 Views
27 replies
9 likes
I moved from canada to the uk and currently pay for 2 spotify accounts, I have successfully updated my country and payment method on one account, I have updated the country and payment method on one account but my profile still says canada. I need it...
I moved from canada to the uk and currently pay for 2 spotify accounts, I have successfully updated my country and payment method on one account, I have updated the country and payment method on one ...
Spotify Star
377 Views
1 replies
0 likes
i want to close spotify account that i accidentally created with a wrong email address
i want to close spotify account that i accidentally created with a wrong email address
Casual Listener
377 Views
1 replies
0 likes
So I was trying to subscribe on the 3 months re-engagement offer, they don't accept my credit card so I switched MOBILE PHONE payment instead. They asked me to put my phone number for them to send the PIN for payment confirmation. I am waiting for ye...
So I was trying to subscribe on the 3 months re-engagement offer, they don't accept my credit card so I switched MOBILE PHONE payment instead. They asked me to put my phone number for them to send th...
Casual Listener
15833 Views
11 replies
1 likes
el 28 de febrero me hackearon mi cuenta de spotify, no puedo cambiar mi contraseña ya que me vincularon la cuenta a otro mail, asi que la opcion de reestablecer o cambiar contraseña se me hace imposible, me heackearon tambien el mail donde tenia vinc...
el 28 de febrero me hackearon mi cuenta de spotify, no puedo cambiar mi contraseña ya que me vincularon la cuenta a otro mail, asi que la opcion de reestablecer o cambiar contraseña se me hace imposi...
Casual Listener
972 Views
2 replies
0 likes
Whenever I try to share from my Spotify account to Facebook, it says "the Facebook account you're trying to share to all is already associated with a different Spotify account." How do I fix this?
Whenever I try to share from my Spotify account to Facebook, it says "the Facebook account you're trying to share to all is already associated with a different Spotify account." How do I fix this?
Casual Listener
565 Views
2 replies
0 likes
"Your subscription will automatically renew on 6/8/17 and you'll be charged $0.99 + tax"How much will the tax be?
"Your subscription will automatically renew on 6/8/17 and you'll be charged $0.99 + tax" How much will the tax be?
Not applicable
413 Views
1 replies
0 likes
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. Is it supposed to be like that or?
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago. I have premium on that account but I don't get the lyrics feature anymore. Is it suppos...
Community Legend
436 Views
1 replies
0 likes
I downloaded the app to my new IPhone7 and signed up for premium. I get error messages when I try to log on through Facebook or with direct log in. I have tried changing Password twice. I can get onto the website however (obviously) on my PC.
I downloaded the app to my new IPhone7 and signed up for premium. I get error messages when I try to log on through Facebook or with direct log in. I have tried changing Password twice. I can get ont...
Casual Listener
678 Views
5 replies
0 likes
Tenho o Spotify Familia Prêmio a algum tempo com o pagamento debitado em meu cartãoComecei a receber mensagens via email de que não estavam conseguindo fazer a cobrançaLiguei no cartão e com eles estava tudo certo, limite e etcDesde então meu acesso ...
Tenho o Spotify Familia Prêmio a algum tempo com o pagamento debitado em meu cartão Comecei a receber mensagens via email de que não estavam conseguindo fazer a cobrança Liguei no cartão e com eles...
Spotify Star
3372 Views
4 replies
1 likes
HiIf have upgraded to premium and they have charged me 0,99€, but I have no received the email confirmation and my account still appears like free.I don't know where do I have to submit this issue.I'm Victor, from Spain
Hi If have upgraded to premium and they have charged me 0,99€, but I have no received the email confirmation and my account still appears like free. I don't know where do I have to submit this issu...
Not applicable
615 Views
3 replies
0 likes
Bom dia. Quero me cadastrar no spotify, mas parece que o spotify não me quer como cliente. Tentei pagamento via cartão e boleto.... sempre recusam meu pagamento... e via boleto dizem que meus dados estão incorretos.... O que devo fazer?!
Bom dia. Quero me cadastrar no spotify, mas parece que o spotify não me quer como cliente. Tentei pagamento via cartão e boleto.... sempre recusam meu pagamento... e via boleto dize...
Spotify Star
1473 Views
1 replies
1 likes
My friend got a new phone and she doesnt remember her password. She had an email sent to change the password but the link isnt clickable. So i copied and pasted the link and it says that it has already been used. She cant even post on here. Help!
My friend got a new phone and she doesnt remember her password. She had an email sent to change the password but the link isnt clickable. So i copied and pasted the link and it says that it has alrea...
Casual Listener
387 Views
1 replies
0 likes
Hello everyone! I moved to Australia 6 weeks ago and I can't use my spotify account. In a previous post I had read that I had to put my credit card details to change my country, so I did, but ended up just paying for spotify premium for a month and i...
Hello everyone! I moved to Australia 6 weeks ago and I can't use my spotify account. In a previous post I had read that I had to put my credit card details to change my country, so I did, but ended u...
Newbie
13051 Views
10 replies
0 likes
He pagado mi cuota mensual pero desde el mes pasado d Agosto no me permite acceder a mi cuenta Premium y me dice q solo tengo la conexión cree cuando he pagado todos los recibos. Alguien sabe como puedo contactar con Spotify? En la sección d contacto...
He pagado mi cuota mensual pero desde el mes pasado d Agosto no me permite acceder a mi cuenta Premium y me dice q solo tengo la conexión cree cuando he pagado todos los recibos. Alguien sabe como pu...
Newbie
1470 Views
2 replies
0 likes
Hi My account was hacked nine days ago and someone changed my subscription to Premium for Family. I changed back to Premium, but my credit card was already charged. Can you please fix this so that I don't have to pay for what a hacker did?
Hi My account was hacked nine days ago and someone changed my subscription to Premium for Family. I changed back to Premium, but my credit card was already charged. Can you please fix t...
Roadie
393 Views
1 replies
0 likes
My wife would like to use our account on her phone. The account is linked to my facebook account, so it seems really inconvenient to have her log in as me to use it. How can we both gain access to Spotify premium? I'm thinking this should be possible...
My wife would like to use our account on her phone. The account is linked to my facebook account, so it seems really inconvenient to have her log in as me to use it. How can we both gain access to Sp...
Newbie
39178 Views
4 replies
0 likes
I used my facebook email account in spotify and I cant access my email ad.. how to cancel subscription?
I used my facebook email account in spotify and I cant access my email ad.. how to cancel subscription?
Not applicable
413 Views
1 replies
0 likes
Hi there, When i log in my Spotify account i see another name I never heard from. Looks like someone connected his facebook account with my spotify account. How can i remove that? I already tried the disconnect from facebook thing. It didnt work. Thi...
Hi there, When i log in my Spotify account i see another name I never heard from. Looks like someone connected his facebook account with my spotify account. How can i remove that? I already ...
Spotify Star
418 Views
1 replies
1 likes
I have two spotify accounts (by accident..). The first is a free account linked to my personal email address. The second is a family premium account linked to my corporate email address. I want to cancel / delete my personal account / email and then ...
I have two spotify accounts (by accident..). The first is a free account linked to my personal email address. The second is a family premium account linked to my corporate em...
Spotify Star
464 Views
1 replies
0 likes
