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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421392 Views
  • 965 replies
  • 108 likes
  • Account
  • 421392 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186484 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186484 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103467 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103467 Views
  • 69 replies
  • 10 likes

Why do I keep receiving my spotify password by text message?

I am receiving up to 5 text messages a day from spotify with a password - why is this? It is only when my mac laptop is on or in standby - if turned off I don't receive them. I get them sometimes every couple of hours even 1am 3am 5am. This only star...

  • Newbie
  • I am receiving up to 5 text messages a day from spotify with a password - why is this?  It is only when my mac laptop is on or in standby - if turned off I don't receive them.  I get them s...
  • osornios
  • Spotify Star
  • 993 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 993 Views
  • 1 replies
  • 0 likes

Spotify Account + Automatic Facebook Account

Dear all, Some friends told me that they can find me with my Facebook's account name but I never used it with Spotify... I created it independantly 2 years ago. Do you have an idea how to merge these 2 accounts? Or to delete "the spotify-facebook acc...

  • Newbie
  • Dear all,     Some friends told me that they can find me with my Facebook's account name but I never used it with Spotify... I created it independantly 2 years ago.   Do you have ...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Login credentials link to 2 accounts

Online, my login credentials link to an older account. On the app, the same exact credentials link to my current account. I tried to buy premium online, and thus accidentally bought it for the other account. Anyone have any advice/help

  • Visitor
  • Online, my login credentials link to an older account. On the app, the same exact credentials link to my current account. I tried to buy premium online, and thus accidentally bought it for the other ...
  • osornios
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
  • 334 Views
  • 1 replies
  • 0 likes

Traveling

My wife just got family Spotify in France, but I'm currently in the U.K. For a few weeks. It says it won't let me join because we're not in the same country. I assume Spotify works when I travel!!??

  • Newbie
  • My wife just got family Spotify in France, but I'm currently in the U.K. For a few weeks. It says it won't let me join because we're not in the same country. I assume Spotify works when I travel!!??
  • osornios
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Hacked? twice.

Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someone is currently using your account" but no one has a...

  • Newbie
  • Recently I've been listening to my Spotify account on the car and it would pause over and over again every time I press play a few minutes later it would stop. realized it had a pop up saying "someon...
  • osornios
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Can't find premium account

I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I want to find this account ASAP as I am still payin...

  • Newbie
  • I got a new phone and have tried to sign in on Spotify. I have tried multiple email addresses, as well as my Facebook, none of which are tied to a Premium account. I continue to be charged monthly. I...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Music stops after 10 min

My music stops after 10minutes. What wrong? Is it something about settings?

  • Newbie
  • My music stops after 10minutes. What wrong? Is it something about settings?
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

I can only access Spotify premium via Sonos and not via Spotify app.

Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully received.

  • Newbie
  • Hi, I have the Spotify app on several devices and can only access Spotify premium via the Sonos app. When I log direct on to Spotify it does not recognise it as a premium account. Help gratefully rec...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Spotify won't allow me to add my family to my Family Plan

I'm the manager of a Spotify Family Plan, with 2 open slots. I recently moved and want to add two cousins that are now living with me, but Spotify warns me that they coudn't check if our addresses match.I have already changed mine, and theirs are alr...

  • Newbie
  • I'm the manager of a Spotify Family Plan, with 2 open slots. I recently moved and want to add two cousins that are now living with me, but Spotify warns me that they coudn't check if our address...
  • Moitauro
  • Newbie
  • 423 Views
  • 1 replies
  • 1 likes
  • Account
  • 423 Views
  • 1 replies
  • 1 likes

ho ricevuto un addebito sul mio conto ma non so con quale account accedere

ho ricevuto un addebito sul mio conto ma non so con quale account accedere n. card ******8935 finalecopia addebito:(UniCredit segnala op.Internet 9,99 EUR carta *8935 c/o Spotify P012DDA5E4 Spot-ify P012D 29/11/16 16:21. Info o blocco 800078777 o)

  • Newbie
  • ho ricevuto un addebito sul mio conto ma non so con quale account accedere n. card ******8935 finale copia addebito: (UniCredit segnala op.Internet 9,99 EUR carta *8935 c/o Spotify P012DDA5E4 Spot-...
  • wwwlawi
  • Newbie
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Can't connect spotify to facebook

Hi there, Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads.Tried fully updating, tried using different browsers, pretty much tried everything I've already seen on this help forum.Please ad...

  • Regular
  • Hi there,   Can't connect spotify to facebook, in-app or via the seperate link that usually gets provided in these threads. Tried fully updating, tried using different browsers, pretty much...
  • JamesBanks90
  • Regular
  • 391 Views
  • 4 replies
  • 0 likes
  • 391 Views
  • 4 replies
  • 0 likes

Superuser Contribution No valida el domicilio de un familiar

Tengo el plan de familia. Le llego un correo a mi hija que no podian validar que estuviera en el mismo domicilio mio. Ella ingresa los datos pero sigue sin validarlo. Que puedo hacer???

  • Newbie
  • Tengo el plan de familia. Le llego un correo a mi hija que no podian validar que estuviera en el mismo domicilio mio. Ella ingresa los datos pero sigue sin validarlo. Que puedo hacer???
  • aepivaral
  • Newbie
  • 436 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 436 Views
  • 2 replies
  • 1 likes

Cant play songs

HeyEverytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?

  • Casual Listener
  • Hey Everytime i play a song, it wont play it. There comes a blue line in the top of my computer, where it says, "Cant play current song". I have internet, and my speakers is working. What can i do?
  • naiasorensen
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

username problem

Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to change it. If there is a way to change it, I want ...

  • Visitor
  • Hello, I want to change my username and I know still there is no way to change username. But I am using this account abaout 4 years and I don't want to lose my followers, playlists etc.. So I want to...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Someone is using my account at the same time than me

Hi everyone, Someone is using my account at the same time than me: all my songs stop all the time. I tried to change my password but it is not working.thank you for your help, it is very annoying! Olivia.

  • Casual Listener
  • Hi everyone,   Someone is using my account at the same time than me: all my songs stop all the time. I tried to change my password but it is not working. thank you for your help, it is very a...
  • lolybee86
  • Casual Listener
  • 398 Views
  • 3 replies
  • 0 likes
  • Security
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Troquei de celular porém não consigo acessar o Spotify do celular novo, mesmo tendo resetado o antig

Troquei de celular e não consigo mais acessar minha conta porque ele diz que o e-mail cadastrado já tem uma conta. Porém era usado no celular antigo l, que já foi vendido e resetado. Não quero ter que fazer outro e-mail para acessar ou criar outra co...

  • Newbie
  • Troquei de celular e não consigo mais acessar minha conta porque ele diz que o e-mail cadastrado já tem uma conta. Porém era usado no celular antigo l, que já foi vendido e resetado. Não quero ter qu...
  • ffanna
  • Newbie
  • 57792 Views
  • 2 replies
  • 1 likes
  • 57792 Views
  • 2 replies
  • 1 likes

Skips

I do not have spotify premium, but free spotify is supposed to give you a limited amount of skips. ive have spotify for a while now so i know how the skips work. but for the past 2 days, spotify has not given me any skips. when i try to press skip, i...

  • Newbie
  • I do not have spotify premium, but free spotify is supposed to give you a limited amount of skips. ive have spotify for a while now so i know how the skips work. but for the past 2 days, spotify has ...
  • HetzeFetze
  • Roadie
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Computer Reimaged, Facebook Login Not Working

Help Spotify! I can't work without you and now you aren't working! I recently had my computer imaged and had to reinstall Spotify. Upon reinstallation, I needed to log in to Spotify using my Facebook credentials. I click the blue "Log In With Faceboo...

  • Newbie
  • Help Spotify!  I can't work without you and now you aren't working!   I recently had my computer imaged and had to reinstall Spotify.  Upon reinstallation, I needed to log in to Spot...
  • osornios
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Login
  • 301 Views
  • 1 replies
  • 0 likes

Logging in without facebook

I created a Spotify account by connecting my facebook, but I can't access facebook on school computers, so I'm wondering how I'd add Spotify login credentials to my already existing account. Thanks in advance!

  • Newbie
  • I created a Spotify account by connecting my facebook, but I can't access facebook on school computers, so I'm wondering how I'd add Spotify login credentials to my already existing account. Tha...
  • OptimuzKrice
  • Roadie
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

No logro ingresar a mi cuenta

Desde hace dias no logro ingresar a mi cuenta cuando voy a inciar sesión me sale un mensaje diciendo que estoy de viaje y para usar spotify despues de 14 dias fuera del pais tengo que cambiar el pais en spotify.com , yo no he viajado ni salido fuera ...

  • Casual Listener
  • Desde hace dias no logro ingresar a mi cuenta cuando voy a inciar sesión me sale un mensaje diciendo que estoy de viaje y para usar spotify despues de 14 dias fuera del pais tengo que cambiar el pais...
  • OptimuzKrice
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 338 Views
  • 1 replies
  • 0 likes