Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282123 Views
  • 829 replies
  • 87 likes
  • Account
  • 282123 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134083 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134083 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76079 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76079 Views
  • 63 replies
  • 8 likes

I'm a Spotify user from Russia, why can't I listen to Joe Rogan?

What is wrong with Spotify? I can't listen to your now original show even though I pay for the subscription? When will Joe Rogan show become available to us? Fine, you're not ready to offer us syndicated podcasts (WHY THOUGH?), but depriving us from ...

  • Regular
  • What is wrong with Spotify? I can't listen to your now original show even though I pay for the subscription? When will Joe Rogan show become available to us? Fine, you're not ready to offer us syndic...
  • iskatsu
  • Newbie
  • 1233 Views
  • 2 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 1233 Views
  • 2 replies
  • 5 likes

I lost access to my spotify premium account

PlanPremiumCountryItaly DeviceiPhone 6sOperating SystemiOS 14 My Question or IssueToday I've been logged out on all of my devices and I can't log back in. I've tried every password and I tried recovering it through the email but I either don't rememb...

  • Casual Listener
  •   Plan Premium Country Italy   Device iPhone 6s Operating System iOS 14   My Question or Issue Today I've been logged out on all of my devices and I can't log back in. I've...
  • Bittencourt
  • Spotify Star
  • 832 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recover my playlists!

Hello, someone deleted all my playlists? ... Can you help me?

  • Casual Listener
  • Hello, someone deleted all my playlists? ... Can you help me?
  • Ross_Cläytor
  • Regular
  • 528 Views
  • 7 replies
  • 1 likes
  • 528 Views
  • 7 replies
  • 1 likes

Superuser Contribution DESAPARECIERON ARTISTAS QUE YO SEGUIA DE MI LISTA

Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a la pagina de cada uno de los artistas, los estoy si...

  • Newbie
  • Antes de reiniciar para actualizar spotify de escritorio, mi lista de artistas era grande, pero cuando magicamente cuando la reinicie solo quedaron UNOS POCOS en mi lista, pero sin embargo, si voy a ...
  • CarlosE
  • Moderator
  • 522 Views
  • 5 replies
  • 0 likes
  • 522 Views
  • 5 replies
  • 0 likes

Username change help

I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad Edit: In addition to that any advice on how to verify my spotify account to update my account....

  • Visitor
  • I need disability resources for a call help line to manage my username and password change please. Formal or informal it does not matter. Thank you, Rashad    Edit: In addition to tha...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution modify profile

I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go round in circles and the profile will NOT change. So I co...

  • Casual Listener
  • I cannot modify profile, it is set to Etats-Uni with a spurious zip code. Although my iPad was bought in Australia, I live in France, my postal code is frecnh, my email address is french. I go roun...
  • Alex
  • Moderator
  • 371 Views
  • 7 replies
  • 0 likes
  • Other
  • 371 Views
  • 7 replies
  • 0 likes

Superuser Contribution Moved to a different country now can´t change the location on my premium account.

PlanPremiumCountryTurkeyDeviceSamsung Galaxy 9+, Lenovo LaptopOperating SystemAndroid , Windows 10 My Question or IssueI has living and working in Germany but I have moved to Turkey. Now I´m trying to change my premium plan but it says my account and...

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy 9+, Lenovo Laptop Operating System Android , Windows 10   My Question or Issue I has living and working in Germany but I have moved to...
  • Alex
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Community New Ideas

I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to add at least one tag. I try something else eg "Artist". No g...

  • Roadie
  •   I am trying to add a New Idea to New Ideas. Every time I click post it tells me I need to add at least 1 tag. I type something in the tags box eg "Playlists" and it still tells me I need to a...
  • kosterizations
  • Regular
  • 580 Views
  • 4 replies
  • 0 likes
  • Other
  • 580 Views
  • 4 replies
  • 0 likes

Unusual Activity Nonsense

I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug-ins to complain because they can't see beyond what...

  • Visitor
  • I, too, am sick of websites all over the world complaining about unusual activity just because they can. Logging in, sitting idle, using private browsers, using VPN's is just an excuse for these plug...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Solved!! Will Spotify ever propose Hi-Res Music for audiophile ?

Family planPremiumFrance DevicesiPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz Since I have a new HI-Fi amplifier, I can tell that Spotify is less performant than Qobuz or Tidal and even ...

  • Visitor
  • Family plan Premium France   Devices iPhone 8/MacBook Pro/But also Yamaha Hi-Fi amplifier wifi compliant with access to Deezer/Spotify/Tidal/Qobuz   Since I have a new HI-Fi amplifie...
  • Luan
  • Spotify Star
  • 455 Views
  • 1 replies
  • 1 likes
  • Other
  • 455 Views
  • 1 replies
  • 1 likes

Solved!! Change country to login, but I can't change country

I made a free account when I was in Canada, but now I'm in the Caribbean for medical school. Apparently, free users can only access Spotify for 14 days in a new location, but I've been using it here in the Caribbean for over a year now with no proble...

  • Newbie
  • I made a free account when I was in Canada, but now I'm in the Caribbean for medical school. Apparently, free users can only access Spotify for 14 days in a new location, but I've been using it here ...
  • Luan
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan does not change

PlanPremiumCountry DeviceXiaomi mi max 2Operating SystemMİUİ 11 My Question or IssueI purchased the Spotify duo pack, but my girlfriend is a member of another family account, cannot come to my dual pack, it is said to have a replacement once a year.

  • Visitor
  • Plan Premium Country   Device Xiaomi mi max 2 Operating System MİUİ 11   My Question or Issue I purchased the Spotify duo pack, but my girlfriend is a member of another family acc...
  • Mihail
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium
  • 329 Views
  • 1 replies
  • 0 likes

Cant set email or password

Soooo I have had an account for years and cannot sign in in any way other than Facebook and can’t set and email or password but don’t want Facebook ugh this is so frustrating helppp....

  • Visitor
  • Soooo I have had an account for years and cannot sign in in any way other than Facebook and can’t set and email or password but don’t want Facebook ugh this is so frustrating helppp....
  • Jose_M
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Synch favorites between devices does not work

I have a premium account since a couple of days. I want to use Spotify on three different devices: - Desktop (Windows 10)- iPad 5 and iPhone 8 (iOS 13.4.1)Issue: If I modify (add / change / delete) my list of favorite songs (Lieblingssongs) I can't s...

  • Casual Listener
  • I have a premium account since a couple of days. I want to use Spotify on three different devices:  - Desktop (Windows 10) - iPad 5 and iPhone 8 (iOS 13.4.1) Issue: If I modify (add / change ...
  • Eni
  • Moderator
  • 261 Views
  • 3 replies
  • 0 likes
  • Premium
  • 261 Views
  • 3 replies
  • 0 likes

[Mobile] I cannot access my Queue

I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.

  • Casual Listener
  • I can add songs too it but the button to view and manage what is in the queue is unresponsive, I have tried to close and open the app, and search for an update to no avail.
  • Sneathmeister
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Says I’m Abroad when I am not

PlanPremiumCountryCanadaDeviceIPhone 6My IssueSo for Christmas this year I got a gift card for Spotify premium for a whole year. I set up the account the same day and it’s been working just fine. However, earlier today I tried to go on the app, and I...

  • Casual Listener
  • Plan Premium Country Canada Device IPhone 6 My Issue So for Christmas this year I got a gift card for Spotify premium for a whole year. I set up the account the same day and it’s...
  • Jeremy
  • Spotify
  • 355 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 355 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Compromised after password change

PlanFreeCountryBelgiumDevice(Desktop)Operating System(Windows 10, Ubuntu 18.04) My Question or IssueI opened spotify and in devices there was a device I did not know (Family Room Display, Google Cast). I changed my password and logged out from all my...

  • Regular
  • Plan Free Country Belgium Device (Desktop) Operating System (Windows 10, Ubuntu 18.04)   My Question or Issue I opened spotify and in devices there was a device I did not know (Family ...
  • Jeremy
  • Spotify
  • 408 Views
  • 5 replies
  • 0 likes
  • Security
  • 408 Views
  • 5 replies
  • 0 likes

Created account through Facebook, now want to remove Facebook completely

PlanPremiumCountryUSADeviceSurface Book 3, iPhone 11Operating SystemWindows 10, IOS My Question or IssueI have created my account with Facebook when Spotify first started. There were more use cases for this in the past then now. At the moment, I want...

  • Newbie
  • Plan Premium Country USA Device Surface Book 3, iPhone 11 Operating System Windows 10, IOS   My Question or Issue I have created my account with Facebook when Spotify first started. ...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 293 Views
  • 1 replies
  • 0 likes

Compromised

I logged in to Spotify on my PC and someone was logged in to Chrome Web Player playing some awful music.I immediately removed all access to my account via 3rd party apps, change password, signed out all devices. What I would like to know is, to be ab...

  • Regular
  • I logged in to Spotify on my PC and someone was logged in to Chrome Web Player playing some awful music. I immediately removed all access to my account via 3rd party apps, change password, signed ...
  • Billy-J
  • Spotify Star
  • 724 Views
  • 3 replies
  • 0 likes
  • Account
  • 724 Views
  • 3 replies
  • 0 likes

Has anyone else had their session terminated on Spotify and couldn't log back in? [1/18/2021]

So me and another person had got logged out but for some reason with "session terminated" as one of the error messages and tried to log back on with the correct user login and it kept saying "the username and password is incorrect" it only took a pas...

  • Casual Listener
  • So me and another person had got logged out but for some reason with "session terminated" as one of the error messages and tried to log back on with the correct user login and it kept saying "the use...
  • Billy-J
  • Spotify Star
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes