Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172409 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172409 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11351 Views
  • 6 replies
  • 11 likes
  • Security
  • 11351 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515821 Views
  • 986 replies
  • 113 likes
  • Account
  • 515821 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125965 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125965 Views
  • 74 replies
  • 12 likes

Someone else uses my account!!!

Hi, when i login to my spotify acc, there is a wrong name in the top right corner of the mac app. The name is Eliana Kerr.Someone else is using my account, because sometimes somebody changes the song im listening to. Also somebody creates playlists a...

  • Casual Listener
  • Hi,   when i login to my spotify acc, there is a wrong name in the top right corner of the mac app. The name is Eliana Kerr. Someone else is using my account, because sometimes somebody chang...
  • poeschie
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution please help wrong email

hi im new to these boards but i have been using spotify for a while now and i logged in today and checked my account settings and noticed that it had a wrong email address. the thing is i have only ever logged in through facebook and to change my ema...

  • Casual Listener
  • hi im new to these boards but i have been using spotify for a while now and i logged in today and checked my account settings and noticed that it had a wrong email address. the thing is i have only e...
  • Melody
  • Spotify
  • 15903 Views
  • 36 replies
  • 1 likes
  • 15903 Views
  • 36 replies
  • 1 likes

Solved!! I miss my home country songs

Hi, I am studying abroad. Half of the local music is filled with sexual slurs.This is starting to affect my life because I don't want to learn that sort of vulgar lexicon. I was a paying customer to Spotify, but I shifted to GPM for this exact reason...

  • Regular
  • Hi, I am studying abroad.   Half of the local music is filled with sexual slurs. This is starting to affect my life because I don't want to learn that sort of vulgar lexicon. &nb...
  • Maxim
  • Spotify Star
  • 462 Views
  • 3 replies
  • 0 likes
  • Account
  • 462 Views
  • 3 replies
  • 0 likes

Changing username

Hey everyone,is it somehow possible to change one's username?thxD

  • Visitor
  • Hey everyone, is it somehow possible to change one's username? thx D
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Receipts max 10 monts

HiI need to get all receipts for 2016, but I can only print the one from September 2016 to June 2017. How can I get more receipts?

  • Newbie
  • Hi I need to get all receipts for 2016, but I can only print the one from September 2016 to June 2017.   How can I get more receipts?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

You have synchronized more than 3 devices.

Hello,I am using Spotify Premium and I know that it provides me with the possibility to sync 3 devices. So I go to my account page and use the offline devices tab to completely delete all devices that I had before. However, this does not make my Andr...

  • Casual Listener
  • Hello, I am using Spotify Premium and I know that it provides me with the possibility to sync 3 devices. So I go to my account page and use the offline devices tab to completely delete all devices t...
  • azakariay
  • Newbie
  • 1325 Views
  • 9 replies
  • 0 likes
  • 1325 Views
  • 9 replies
  • 0 likes

Pengar dras för premium men jag har det inte.

Hej!Mitt namn är Fanny och jag har ett problem jag inte vet hur jag ska ta mig ur. På min bank dras det 99 kr för spotify premium (och har gjort det ett tag) men jag förstår inte vilket spotify-kontot det tillhör. Har lyssnat på min fd sambos konto e...

  • Newbie
  • Hej! Mitt namn är Fanny och jag har ett problem jag inte vet hur jag ska ta mig ur. På min bank dras det 99 kr för spotify premium (och har gjort det ett tag) men jag förstår inte vilket spotif...
  • brockjim
  • Casual Listener
  • 1607 Views
  • 1 replies
  • 0 likes
  • 1607 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution log in fail please help :)

Hello i have big problem to log in at spotify. My password fail and when i try to reset the password i dont get any reset mail from spotify. I cant create a new account because may email is busy ( and i dont want a new because of all my playlists wil...

  • Visitor
  • Hello i have big problem to log in at spotify. My password fail and when i try to reset the password i dont get any reset mail from spotify.  I cant create a new account because may email is bus...
  • brockjim
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

About NGO create and share a playlist

We are NGO (event, performing arts, music related) and running website, social media to sell event ticket.Can we create a playlist to promo our event and share it to website?Does the playlist come with ad or song only? Many Thanks

  • Newbie
  • We are NGO (event, performing arts, music related) and running website, social media to sell event ticket. Can we create a playlist to promo our event and share it to website? Does the playlist com...
  • Maxim
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Other
  • 363 Views
  • 1 replies
  • 0 likes

Paysafecard

ich musste feststellen, dass man nur das Einzelpacket mit paysafecards kaufen kann( Nichteinmal den Studentenrabat kann ich mir kaufen)Allerdings kann ich die Karten jetzt auch nicht mehr beim Libro zurückgeben.Können Sie mir vielleicht die beste Lös...

  • Newbie
  •   ich musste feststellen, dass man nur das  Einzelpacket mit paysafecards kaufen kann( Nichteinmal den Studentenrabat kann ich mir kaufen) Allerdings kann ich die Karten jetzt auch nicht ...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Solved

Solved

  • Newbie
  • Solved
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Other
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wel inloggen op laptop, niet op iPhone wachtwoord onjuist

Ik kan wel inloggen op mijn laptop, maar als ik inlog met dezelfde mail en wachtwoordcombinatie op mijn iPhone, dan geeft deze aan dat ik een onjuiste gebruikersnaam of wachtwoord heb. Ik heb de app al opnieuw gedownload en mezelf uitgelogd op de lap...

  • Newbie
  • Ik kan wel inloggen op mijn laptop, maar als ik inlog met dezelfde mail en wachtwoordcombinatie op mijn iPhone, dan geeft deze aan dat ik een onjuiste gebruikersnaam of wachtwoord heb. Ik heb de app ...
  • Melody
  • Spotify
  • 374 Views
  • 1 replies
  • 0 likes
  • Login
  • 374 Views
  • 1 replies
  • 0 likes

ads in spotify

how can i publishing ads in spotify? Thanks a lot

  • Newbie
  • how can i publishing ads in spotify? Thanks a lot
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

How do you get a reply back from Spotify Artist Support?

How do you get a reply back from Spotify Artist Support? I have emailed a couple times and there isn't even a receipt that I sent in a request. What is the easiest way to get a hold of someone?

  • Casual Listener
  • How do you get a reply back from Spotify Artist Support? I have emailed a couple times and there isn't even a receipt that I sent in a request. What is the easiest way to get a hold of someone? 
  • Maxim
  • Spotify Star
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Random Horrible Ads While on Premium

Hi there, Recently spotify (Premium) started to show me Ads in a complete random manner (with loud music from the ad, which is much louder than my music). So I am listening to my playlist and suddendly "Digster" ad comes in and starts to play a horri...

  • Casual Listener
  • Hi there,   Recently spotify (Premium) started to show me Ads in a complete random manner (with loud music from the ad, which is much louder than my music).   So I am listening to my pl...
  • Lightwayz_
  • Newbie
  • 373 Views
  • 2 replies
  • 3 likes
  • Account
    Other
    Premium
  • 373 Views
  • 2 replies
  • 3 likes

Solved!! can't log in with my new lap top

I can't log in with my new laptop, I recently bought a new laptop, downloaded spotify and went on to log in to my account and it doesn't allow me to click in the log in after my username and passwords which are correct, it seems as if there's somethi...

  • Casual Listener
  • I can't log in with my new laptop, I recently bought a new laptop, downloaded spotify and went on to log in to my account and it doesn't allow me to click in the log in after my username and password...
  • MattSuda
  • Spotify Star
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

Spotify Family - Members kicked out/not able to sign up again

Hey guys, one month ago me and my flatmates started a Spotify Family account. (Germany) Now after one month 3 of 6 members were kicked out of the group. I sent them the registration link again but it said "they were not living at the same adress as I...

  • Newbie
  • Hey guys,   one month ago me and my flatmates started a Spotify Family account. (Germany) Now after one month 3 of 6 members were kicked out of the group. I sent them the registration link aga...
  • paulacepedav
  • Newbie
  • 1219 Views
  • 5 replies
  • 2 likes
  • Account
    Subscription
  • 1219 Views
  • 5 replies
  • 2 likes

Do I lose Saved Music if I Switch from iTunes Premium Account to Premium for Family

Hi - I want to upgrade from Premium to a Premium for Family but I am unable because my original Premium account was purchased through iTunes. I read I need to cancel my iTunes recurring payment of Premium Spotify and open a Premium for Family directl...

  • Casual Listener
  • Hi - I want to upgrade from Premium to a Premium for Family but I am unable because my original Premium account was purchased through iTunes.  I read I need to cancel my iTunes recurring payment...
  • javivazquez04
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Problème de compte premium

J'ai reçu une carte cadeau pour un abonnement Spotify Premium, mais me suis connectée au mauvais compte, je me suis connectée via mon adresse mail et voulait en fait me connecter via mon compte facebook, comment puis-je remédier à cela?Serait-il poss...

  • Visitor
  • J'ai reçu une carte cadeau pour un abonnement Spotify Premium, mais me suis connectée au mauvais compte, je me suis connectée via mon adresse mail et voulait en fait me connecter via mon compte faceb...
  • osornios
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Solved!! LG Web OS 3 login issue

Hi, I'm trying to login in the LG Spotify premium app. I have connetected spotify with facebook, and in the app I am able to register with facebook. Fine. But when I enter my credentials, the app tells me than the username is wrong. But the username ...

  • Visitor
  • Hi, I'm trying to login in the LG Spotify premium app. I have connetected spotify with facebook, and in the app I am able to register with facebook. Fine. But when I enter my credentials, the app tel...
  • osornios
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes