Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4468 Views
  • 0 replies
  • 9 likes
  • Security
  • 4468 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463751 Views
  • 974 replies
  • 110 likes
  • Account
  • 463751 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205201 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205201 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112958 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112958 Views
  • 72 replies
  • 12 likes

Premium account doesnt work

After updating my free account to premium I still have a free account according to the app and website.After how many time is this usually updated

  • Newbie
  • After updating my free account to premium I still have a free account according to the app and website. After how many time is this usually updated
  • kejt_
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

LOG IN ISSUE

When I change my password, it indicates- MY FORM HAS EXPIRED? What does it mean. Please help.

  • Newbie
  • When I change my password, it indicates- MY FORM HAS EXPIRED? What does it mean. Please help.
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Administradores

Necesito desvincular una cuenta de mi Facebook pero no me da la opción y esta cuenta es de usuario gratis y la que quiero vincular es usuario PremiumLa cuenta gratis esta vinculada a Facebook por Patricio Zúñiga y ya no se está utilizando ese perfil ...

  • Visitor
  • Necesito desvincular una cuenta de mi Facebook pero no me da la opción y esta cuenta es de usuario gratis y la que quiero vincular es usuario Premium La cuenta gratis esta vinculada a Facebook por P...
  • norterus
  • Newbie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Logging in

I'm trying to update my Spotify back to premium but my password doesnt work. Logging in through fb doesnt work either. I dont get a new password to my email either (nope, not even to a junkmail.) i'm lost here!

  • Newbie
  • I'm trying to update my Spotify back to premium but my password doesnt work. Logging in through fb doesnt work either. I dont get a new password to my email either (nope, not even to a junkmail.) i'm...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Still being charged

I cancelled my premium membership approx 3 months ago, when I check my subscription shows free, however money has still been taken from my mobile account even this month ?!

  • Newbie
  • I cancelled my premium membership approx 3 months ago, when I check my subscription shows free, however money has still been taken from my mobile account even this month ?!
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! 3 month subscription

I purchased 3 month subscription for 0.99. And it saying that on June 9 i need to pay 6.99 for it, as i understand?

  • Newbie
  • I purchased 3 month subscription for 0.99. And it saying that on June 9 i need to pay 6.99 for it, as i understand?
  • user-removed
  • Not applicable
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Travelling with spotify

Hello, i got my spotify in germany and been using it since then but recently came to russia for a 3 months vacation, ive been in russia for a month now and my friend has been getting spotify gift cards for me until i go back but today i was logged of...

  • Regular
  • Hello, i got my spotify in germany and been using it since then but recently came to russia for a 3 months vacation, ive been in russia for a month now and my friend has been getting spotify gift car...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • Login
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Trying to log on

Hi,I have changed my password, and have downloaded Spotify to my new laptop, but for some reason the green login button does not work. I keep trying to click on it, but nothing happens. I know I have the correct username/e-mail and password.... Can a...

  • Casual Listener
  • Hi, I have changed my password, and have downloaded Spotify to my new laptop, but for some reason the green login button does not work. I keep trying to click on it, but nothing happens. I know I ha...
  • Ella25
  • Casual Listener
  • 428 Views
  • 4 replies
  • 0 likes
  • 428 Views
  • 4 replies
  • 0 likes

Solved!! DISK ALMOST FULL NOTIFICATION WONT GO AWAY

A few days ago I attempted to download a large playlist offline and I got a notification saying DISK ALMOST FULL so in an attempt to get rid of it I deleted that large playlist. Now for some apparent reason I get the notification every time I open th...

  • Casual Listener
  • A few days ago I attempted to download a large playlist offline and I got a notification saying DISK ALMOST FULL so in an attempt to get rid of it I deleted that large playlist. Now for some apparent...
  • geko127
  • Casual Listener
  • 14442 Views
  • 17 replies
  • 0 likes
  • Account
  • 14442 Views
  • 17 replies
  • 0 likes

Solved!! Can't Log In - Error: Sorry, couldn't find that.

Hi,I have a free account and today I can't log in from Chrome browserI get the following error message: "Sorry, couldn't find that."I already clean cookies, I have Flash Permission enabled, but this don't fix the issue.I tryed to login in other brows...

  • Regular
  • Hi, I have a free account and today I can't  log in from Chrome browser I get the following error message: "Sorry, couldn't find that." I already clean cookies, I have Flash Permission enable...
  • faderfa64
  • Regular
  • 3370 Views
  • 5 replies
  • 0 likes
  • Login
  • 3370 Views
  • 5 replies
  • 0 likes

Payment

Hello, in february 2017 I changed my Premium account to a Family account. But I pay 5 times 14,99 euros and 9,99 euros. Is that oke?

  • Casual Listener
  • Hello, in february 2017 I changed my Premium account to a Family account. But I pay 5 times 14,99 euros and 9,99 euros. Is that oke? 
  • KireStreve
  • Regular
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 255 Views
  • 3 replies
  • 0 likes

My album was put on the account of another artist

Hello, my artist name is Sawyer.Recently I added an album on your platform, except that my album was associated with another artist of the same name. https://open.spotify.com/album/51FMsahi4lCbikVA2eFYVBThank you in advance

  • Casual Listener
  • Hello, my artist name is Sawyer. Recently I added an album on your platform, except that my album was associated with another artist of the same name.   https://open.spotify.com/album/51FMs...
  • iamandyhill
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Cancel account.

I have clicked the link that sends a email to me to angel my account several times, but I have not received the email yet. It's been several of days.. I have checked everywhere on my email. But it's not there. What should I do?

  • Newbie
  • I have clicked the link that sends a email to me to angel my account several times, but I have not received the email yet. It's been several of days.. I have checked everywhere on my email. But it's ...
  • iamandyhill
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Someone keeps logging into my account

I've logged out of all devices, and changed my passwords numerous times but every other day someone is logging into my account and adding really **bleep** playlists.Before I cancel my premium is there anything else I can try to restrict this from hap...

  • Newbie
  • I've logged out of all devices, and changed my passwords numerous times but every other day someone is logging into my account and adding really **bleep** playlists. Before I cancel my premium is th...
  • Hubo
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 336 Views
  • 1 replies
  • 0 likes

Artist Profile

I am an artist manager looking to create an artist profile to upload and share music from. However, the band has already uploaded their music through CDBaby services. Is there a way to conjoin the music that's already on Spotify with the new account?...

  • Casual Listener
  • I am an artist manager looking to create an artist profile to upload and share music from. However, the band has already uploaded their music through CDBaby services. Is there a way to conjoin the mu...
  • Maxim
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

My account has been deleted??

I went to bed yesterday with my spotify account fine, I woke up this morning and was sent to the login screen and when i tried to add my details it said my account didn't exist. Its @horangurl. I've already contacted my father to see what the deal is...

  • Visitor
  • I went to bed yesterday with my spotify account fine, I woke up this morning and was sent to the login screen and when i tried to add my details it said my account didn't exist. Its @horangurl. I've ...
  • user-removed
  • Not applicable
  • 1088 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1088 Views
  • 2 replies
  • 0 likes

VALIDAR DIRECCIÓN FAMILIAR

acabo de contratar plan familiar, ustedes ya realizaron el cobro, el problema es que cuando mis familiares tratan de activar su cuenta ingresando la dirección que tengo registrada, no pueden. espero tener pronta respuesta

  • Casual Listener
  • acabo de contratar plan familiar, ustedes ya realizaron el cobro, el problema es que cuando mis familiares tratan de activar su cuenta ingresando la dirección que tengo registrada, no pueden.  ...
  • osornios
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
  • 393 Views
  • 1 replies
  • 0 likes

Changing country on a premium account

ARRRRGGGGHHHH. Paid for premium.Trying to edit my account with my new country and new cell number.Just moved from the UK to Canada, and even though I am now a Premium user the system is not allowing me to change my country and update my phone so that...

  • Visitor
  • ARRRRGGGGHHHH.   Paid for premium. Trying to edit my account with my new country and new cell number. Just moved from the UK to Canada, and even though I am now a Premium user the system is ...
  • osornios
  • Spotify Star
  • 3780 Views
  • 1 replies
  • 0 likes
  • 3780 Views
  • 1 replies
  • 0 likes

log in to account

So this is a little strange, but my son set up our family account and only he had the password, and then he died in January. So we cant log in to our premium account that we pay for. So...who do I call lol?

  • Newbie
  • So this is a little strange, but my son set up our family account and only he had the password, and then he died in January. So we cant log in to our premium account that we pay for.  So...who d...
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 220 Views
  • 1 replies
  • 0 likes

Facebook Temporary Error

Trying to connect my spotify account to my facebook. I've already confirmed that I don't have an account associated with my facebook page. Every attempt has been met with an error: "Sorry there has been a temporary error, please try again later." I'm...

  • Casual Listener
  • Trying to connect my spotify account to my facebook. I've already confirmed that I don't have an account associated with my facebook page.    Every attempt has been met with an error: "So...
  • osornios
  • Spotify Star
  • 1088 Views
  • 4 replies
  • 0 likes
  • Account
  • 1088 Views
  • 4 replies
  • 0 likes