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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154155 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154155 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10508 Views
  • 3 replies
  • 9 likes
  • Security
  • 10508 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505281 Views
  • 985 replies
  • 112 likes
  • Account
  • 505281 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Superuser Contribution My password isn't working...

So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed it and it went through and I'm on the home page af...

  • Newbie
  • So I put in my normal password and it said that it was wrong I went over it a few times it was right though, so I thought fine and hit forgot password then I checked my email clicked the link changed...
  • Mara_F
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not updated

i connected my spotify with my facebook account, however i change my email very long ago and spotify still have not update it. how do i solve this problem?

  • Newbie
  • i connected my spotify with my facebook account, however i change my email very long ago and spotify still have not update it. how do i solve this problem?
  • Mara_F
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Por que después de la última actualización se me borró toda la información?

Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?

  • Casual Listener
  • Después de la última actualización mi spotify me borró mis canciones guardadas mis canciones bajadas mis preferencias... como puedo recuperar todo?
  • cadmielp
  • Roadie
  • 696 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 696 Views
  • 1 replies
  • 0 likes

Emigrating to New Zealand

Hi,I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to pay for my account? Thanks,Melissa.

  • Newbie
  • Hi, I'm moving in New Zealand mid july and i wanted to know what i would need to do with my premium account. i still want to keep it, but how i do transfer it over there and how will i continue to p...
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution internet Connect problem.

I cant use spotify at my work. I working a big company maybe they ban some proxy? I dont know. When i open spotify, "internet connection not detected error code:4"help please..

  • Newbie
  • I cant use spotify at my work. I working a big company maybe they ban some proxy? I dont know. When i open spotify, "internet connection not detected error code:4" help please..    
  • Lolek78
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! Bug message Spotify Community

Hello, I would like to report that I have received an email in Spotify Community announcing that I have a new rank. The problem is that instead of my username, it shows ${notification.recipient.login} Picture attached so you can tell by yourselves. T...

  • Regular
  • Hello,   I would like to report that I have received an email in Spotify Community announcing that I have a new rank. The problem is that instead of my username, it shows ${noti...
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 379 Views
  • 1 replies
  • 1 likes

Superuser Contribution someone is in my account

hi! my friend is logged into my account and won't log out. can make everyone log out of my Spotify account?

  • Newbie
  • hi! my friend is logged into my account and won't log out. can make everyone log out of my Spotify account?
  • MaryS
  • Roadie
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hacked account?

Got an email today saying my email was changed on my account, which I use every single day. I would never change my email for the account unless I was forced to, in which I was not. I requested it be reverted back to my email and to not be changed ag...

  • Visitor
  • Got an email today saying my email was changed on my account, which I use every single day. I would never change my email for the account unless I was forced to, in which I was not. I requested it be...
  • MaryS
  • Roadie
  • 477 Views
  • 6 replies
  • 0 likes
  • 477 Views
  • 6 replies
  • 0 likes

Windows app not show option to disconnect to Facebook account

Hi!My windows app not show option to disconnect to Facebook account. I would like to delete my Spotify account from Facebook because I created a new Spotify account by another email address.

  • Newbie
  • Hi! My windows app not show option to disconnect to Facebook account.   I would like to delete my Spotify account from Facebook because I created a new Spotify account by another email a...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Logging in difficulties

Hey spotify,I've had a problem accessing an accout which I used daily but logged out in order to upgrade to premium for my family. I have my student premium account but i recently left collage so the email linked to this account has been deleted. I u...

  • Newbie
  • Hey spotify, I've had a problem accessing an accout which I used daily but logged out in order to upgrade to premium for my family. I have my student premium account but i recently left collage so t...
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Login
  • 199 Views
  • 1 replies
  • 0 likes

Transfer premium account

I am locked out of my Facebook thus I cannot log in to my Spotify account either. I created a new Spotify account and I want yo transfer my premium account onto the new one so I can retain all of my playlist and such. Please help.

  • Newbie
  • I am locked out of my Facebook thus I cannot log in to my Spotify account either. I created a new Spotify account and I want yo transfer my premium account onto the new one so I can retain all of my ...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Cant retrieve my account

First of all... this non contcting Spotify is **bleep**ed! Ok... So i never had an account set up and was logged in with Facebook this whole time.I updated my contact details on Spotify and Facebook and I can now no longer log into my original premiu...

  • Newbie
  • First of all... this non contcting Spotify is **bleep**ed!   Ok...  So i never had an account set up and was logged in with Facebook this whole time. I updated my contact details on...
  • osornios
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium
  • 225 Views
  • 1 replies
  • 0 likes

Error 404

Por qué no puedo ingresar en spotify con Facebook mientras que mi cuenta y mi contraseña son correctos y me aparece error 404 ya lo desístanle y lo instale todo esto en iPhone

  • Newbie
  • Por qué no puedo ingresar en spotify con Facebook mientras que mi cuenta y mi contraseña son correctos y me aparece error 404 ya lo desístanle y lo instale todo esto en iPhone
  • osornios
  • Spotify Star
  • 2232 Views
  • 1 replies
  • 0 likes
  • 2232 Views
  • 1 replies
  • 0 likes

Solved!! Opting out of family account and changing country

Hi There, I got a spotify family account with my roommates when I was on an internship in California. I've moved back to Canada now. I'd like to opt out. Also, I can't connect my facebook because of my old account. Can I do something about that? Than...

  • Newbie
  • Hi There,   I got a spotify family account with my roommates when I was on an internship in California. I've moved back to Canada now. I'd like to opt out.    Also, I can't connect...
  • osornios
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Re: Downloaded songs are in my storage, but Spotify won't show them

I have the same problem, but today all my albums and songs are gone.. when I go to albums there is only the suggestion to add albums but I dont want and cant search for all songs I've ever saved again..

  • Newbie
  • I have the same problem, but today all my albums and songs are gone.. when I go to albums there is only the suggestion to add albums but I dont want and cant search for all songs I've ever saved agai...
  • osornios
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Delete an old account

Dear all I have a problem with my login. Theres exists an account with my e-mail adress eliane.rettenmund@bluewin.ch but it is not possible to login or change the password. So I decided to make a new account with a different e-mail adress. How can i ...

  • Newbie
  • Dear all   I have a problem with my login. Theres exists an account with my e-mail adress eliane.rettenmund@bluewin.ch but it is not possible to login or change the password. So I decided to m...
  • osornios
  • Spotify Star
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

Solved!! Why wont spotify stay logged in?!

I have spotify premium on my phone and every time i go to another app and then go onto spotify again it has logged out and i have to relogon to my account again... this happens like 10 or more times a day and is so frustrating that i continue to put ...

  • Newbie
  • I have spotify premium on my phone and every time i go to another app and then go onto spotify again it has logged out and i have to relogon to my account again... this happens like 10 or more times ...
  • osornios
  • Spotify Star
  • 1683 Views
  • 1 replies
  • 0 likes
  • 1683 Views
  • 1 replies
  • 0 likes

Someone change mi email account !!

Alguien cambio el email de mi cuenta y no fui yo!Asi tambien mi claveAhora no puedo entrar a mi cuenta !!Que hago ?

  • Newbie
  • Alguien cambio el email de mi cuenta y no fui yo! Asi tambien mi clave Ahora no puedo entrar a mi cuenta !! Que hago ?
  • osornios
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Login in

Can not log in try to reset password but email enter when creating the account has an extra digit so emails from spotty will not go through to reset password .

  • Newbie
  • Can not log in try to reset password but email enter when creating the account has an extra digit so emails from spotty will not go through to reset password .
  • osornios
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Pague premium y sigo en gratis

Pague mi cuenta premium para mi cuenta que tengo activa con mi facebook, pero sigue etando en free y aparte de esto se me cobró 4 veces a mi tarjeta de crédito por la misma activación y nadie da una solución ni en Twitter y como obviamente no tienen ...

  • Newbie
  • Pague mi cuenta premium para mi cuenta que tengo activa con mi facebook, pero sigue etando en free y aparte de esto se me cobró 4 veces a mi tarjeta de crédito por la misma activación y nadie da una ...
  • osornios
  • Spotify Star
  • 1956 Views
  • 12 replies
  • 5 likes
  • Premium
  • 1956 Views
  • 12 replies
  • 5 likes