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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420593 Views
  • 965 replies
  • 108 likes
  • Account
  • 420593 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186077 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186077 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103337 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103337 Views
  • 69 replies
  • 10 likes

Charged twice when I changed to a student account

Hi there!Just wondering who I can talk to in regards to two payments being taken out on the same day? They have both gone through and are not pending anymore and I should only be getting charged the $5.99 student fee per month.

  • Newbie
  • Hi there! Just wondering who I can talk to in regards to two payments being taken out on the same day? They have both gone through and are not pending anymore and I should only be getting charged ...
  • Jacob
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

"Spotify has been paused because your account is being used somewhere else" - Nothing will fix this?

A few times a week my Spotify will stop playing mid-song and display this error. I've done the "log me out everywhere" multiple times, and have changed my password. This has been going on for months now. I'm 100% sure this is someone else, and not an...

  • Newbie
  • A few times a week my Spotify will stop playing mid-song and display this error. I've done the "log me out everywhere" multiple times, and have changed my password. This has been going on for months ...
  • Jiana
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

University discount payment

Good morning to all, I hope you can help me solve my problem and my doubt.Yesterday I made a subscription to Spotify Premium through the university discount, but I did not understand it was just for the universities at the moment but I thought the st...

  • Newbie
  • Good morning to all, I hope you can help me solve my problem and my doubt. Yesterday I made a subscription to Spotify Premium through the university discount, but I did not understand it was just fo...
  • gerson_link
  • Newbie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Spotify to Roku Login problems

Hi, I usually login to Spotify on my laptop. I have a Roku device to stream things such as tv, movies, etc to my Roku to tv. Today I wanted to get Spotify streamed to the Roku player to my tv but I cant login. It wont accept my username or password. ...

  • Newbie
  • Hi, I usually login to Spotify on my laptop. I have a Roku device to stream things such as tv, movies, etc to my Roku to tv. Today I wanted to get Spotify streamed to the Roku player to my tv but I c...
  • Mandimayy13
  • Newbie
  • 4356 Views
  • 10 replies
  • 4 likes
  • 4356 Views
  • 10 replies
  • 4 likes

Solved!! The lines under an album

I don't understand what this mean s some help me

  • Casual Listener
  • I don't understand what this mean s some help me
  • jnorris170
  • Community Legend
  • 5927 Views
  • 3 replies
  • 0 likes
  • 5927 Views
  • 3 replies
  • 0 likes

Facebook login problems

Hi, HELP! I have Spotify on my imac and am logged in under my facebook. When I go to my wife's laptop, the spotify on their automatically logs in as her facebook. I want to use her laptop spotify but with my facebook login but i can't do this because...

  • Newbie
  • Hi, HELP!   I have Spotify on my imac and am logged in under my facebook. When I go to my wife's laptop, the spotify on their automatically logs in as her facebook.    I want to us...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 245 Views
  • 1 replies
  • 0 likes

Premium abo but facebook seems to be hacked and email password forgotten :(

I have a serious difficulty accessing my facebook AND email which also led to the fact that I cannot log in spotify premium, which I got while I was logged in facebook.What should I do?I have not been successful in resetting neither facebook nor hotm...

  • Newbie
  • I have a serious difficulty accessing my facebook AND email which also led to the fact that I cannot log in spotify premium, which I got while I was logged in facebook. What should I do? ...
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Account compromised despite all attempts to protect it

Hello, my account seems to be getting compromised. It startet a couple of weeks ago when the music suddenly stopped and spotify showed that it continued playing on an android phone (not mine, or anyone I know). I took all actions to protect my accoun...

  • Newbie
  • Hello,   my account seems to be getting compromised. It startet a couple of weeks ago when the music suddenly stopped and spotify showed that it continued playing on an android phone (not mine...
  • osornios
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 306 Views
  • 1 replies
  • 0 likes

Accidently deleted entire playlist whilst trying to erase duplicates

I copied over all my songs from the main song bit to a playlist then from there use the spotify paylist deuplicate reomver to erase duplicates, i would then proceed to usually paste them back into the main sng area. This time that didn;t work and i d...

  • Newbie
  • I copied over all my songs from the main song bit to a playlist then from there use the spotify paylist deuplicate reomver to erase duplicates, i would then proceed to usually paste them back into th...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Are my local files public?

I'm a singer/songwriter that has released a couple of my own songs onto Spotify but I notice when I search for myself on Spotify, not only does it list my released songs (which should be public) but it also lists my entire Local Files library... can ...

  • Newbie
  • I'm a singer/songwriter that has released a couple of my own songs onto Spotify but I notice when I search for myself on Spotify, not only does it list my released songs (which should be public) b...
  • NukeHead
  • Casual Listener
  • 12279 Views
  • 3 replies
  • 1 likes
  • 12279 Views
  • 3 replies
  • 1 likes

Can't change country from USA to israel

No matter what I tried I only see USA in the list of countries. The Android app says that I should log in at Spotify.com to tell them "where I am" but I can't! I only see USA and I'm not from USA I live in Israel.

  • Newbie
  • No matter what I tried I only see USA in the list of countries. The Android app says that I should log in at Spotify.com to tell them "where I am" but I can't! I only see USA and I'm not from USA I l...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

prenium problem

hello there, Spotify told me that there is was a problem with the payment and they put me In Free version, but in my bank, It said that I paid the prenium. so I lost 9,99$ and they want me to reput my credit card

  • Casual Listener
  • hello there, Spotify told me that there is was a problem with the payment and they put me In Free version, but in my bank, It said that I paid the prenium. so I lost 9,99$ and they want me to reput m...
  • loverboym28
  • Casual Listener
  • 437 Views
  • 6 replies
  • 0 likes
  • Premium
  • 437 Views
  • 6 replies
  • 0 likes

Solved!! All of a sudden no premium!!!

3 days ago i wanted too listen to some music but i found out that i had no premium anymore all of sudden... As you can see in the screenshot, i payd the monthly 9,99€ but for some reason it says that i have a free subscription..!??

  • Casual Listener
  • 3 days ago i wanted too listen to some music but i found out that i had no premium anymore all of sudden... As you can see in the screenshot, i payd the monthly 9,99€ but for some reason it says that...
  • Tom
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Solved!! 99 Cents to Family Plan

Hello,I just purchased the 3 months of spotify for $0.99 offer but then noticed there was a family plan avaiable. I looked around to find out if I switched to the family plan would it affect the 3 months promotion. The best I could find was the FAQ p...

  • Casual Listener
  • Hello, I just purchased the 3 months of spotify for $0.99 offer but then noticed there was a family plan avaiable. I looked around to find out if I switched to the family plan would it affect the 3 ...
  • trigani
  • Casual Listener
  • 2302 Views
  • 5 replies
  • 0 likes
  • 2302 Views
  • 5 replies
  • 0 likes

Locked out of my account!

Hello, My spotify account that i have been using for 8 years now has locked me out. It uses a email address that is expired so i cant log on using that and i dont know the password for it, therefore when trying to reset the password it always goes to...

  • Newbie
  • Hello,    My spotify account that i have been using for 8 years now has locked me out. It uses a email address that is expired so i cant log on using that and i dont know the password for...
  • lcolling
  • Community Legend
  • 2980 Views
  • 1 replies
  • 0 likes
  • 2980 Views
  • 1 replies
  • 0 likes

Increase Music Download Limit

Hi, I know this has been raised in a few topic posts already but, I think this deserve extra notice.The music download limit (currently 3333) needs to be lifted. It is utterly stupid that, as a paying member for a PREMIUM service that I am limited to...

  • Casual Listener
  • Hi,   I know this has been raised in a few topic posts already but, I think this deserve extra notice. The music download limit (currently 3333) needs to be lifted. It is utterly stupid tha...
  • OptimuzKrice
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • Premium
  • 345 Views
  • 1 replies
  • 0 likes

Disappearing playlists

Spotify is driving me CRAZY. I'm paying for a service that I don't get and it's been recurring for months. I'm about to give up. My playlists keep disappearing. No, I don't have two accounts and yes, I've tried logging out and in again. I've managed ...

  • Newbie
  • Spotify is driving me CRAZY. I'm paying for a service that I don't get and it's been recurring for months.  I'm about to give up.  My playlists keep disappearing.  No, I don't have two...
  • David_09
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I cant listen music

hi, I wanted to listen spotify online, but when I conected it said that im playing on my phone, but im not, I dont even have internet in my phone, I tried to turn off my phone, disconnect from my account in my phone, change my account´s password, log...

  • Newbie
  • hi, I wanted to listen spotify online, but when I conected it said that im playing on my phone, but im not, I dont even have internet in my phone, I tried to turn off my phone, disconnect from my acc...
  • OptimuzKrice
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify account has been disabled, how can i get it back?

I got this e-mail from spotify:Your payment provider has recovered a late unauthorized payment for Spotify Premium. We have returned the amount and your Spotify account disabled.So now i cant log in to upgrade my account back to premium thats one and...

  • Newbie
  • I got this e-mail from spotify: Your payment provider has recovered a late unauthorized payment for Spotify Premium. We have returned the amount and your Spotify account disabled. So now i cant log...
  • OptimuzKrice
  • Roadie
  • 12096 Views
  • 1 replies
  • 0 likes
  • 12096 Views
  • 1 replies
  • 0 likes