Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4557 Views
  • 1 replies
  • 9 likes
  • Security
  • 4557 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464637 Views
  • 976 replies
  • 111 likes
  • Account
  • 464637 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205428 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205428 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113133 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113133 Views
  • 72 replies
  • 12 likes

Unable to log into iPhone App

I have Spotify Premium via my Facebook account. I have had the iPhone app for months now and it was working fine. My friend recently asked for my account info to use my Spotify, so I gave it to her and thought I would need to log out. Ever since I lo...

  • Newbie
  • I have Spotify Premium via my Facebook account. I have had the iPhone app for months now and it was working fine. My friend recently asked for my account info to use my Spotify, so I gave it to her a...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Says username is not in use

When I try to sign in with username instead of email it says username is not in use and sometimes I will notice my username is just random numbers and letters.

  • Newbie
  • When I try to sign in with username instead of email it says username is not in use and sometimes I will notice my username is just random numbers and letters.
  • osornios
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Can't remember email used, how else can I recover my password?

I cannot access my Spotify account because I do not remember which o email I used for the account. With that said, the main issue was that I cannot remember my password. Without knowing which email I used, I can't reset my password. I provided an ema...

  • Newbie
  • I cannot access my Spotify account because I do not remember which o email I used for the account. With that said, the main issue was that I cannot remember my password. Without knowing which email I...
  • osornios
  • Spotify Star
  • 5616 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 5616 Views
  • 2 replies
  • 0 likes

Spotify connect unknown device

Hello, I have a huge problem. Unknown device (as shown in screen) is constantly getting access to my account. Every day or two i have new playlists and new songs added to my Songs list. My account is made through facebook, so i changed my facebook ac...

  • Newbie
  • Hello, I have a huge problem. Unknown device (as shown in screen) is constantly getting access to my account. Every day or two i have new playlists and new songs added to my Songs list. My account is...
  • johansemandse
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

I have double account

Today i try to login into my Spotify account but he doesen't work. I try to sing up with my Facebook Account and it create another spotify account. I lost all my music and playlist. What can I do to fix it?

  • Newbie
  • Today i try to login into my Spotify account but he doesen't work. I try to sing up with my Facebook Account and it create another spotify account. I lost all my music and playlist. What can I do to ...
  • kejt_
  • Community Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant find account and have no way of taking to someone at Spotify.

I have been getting charged for a spotify account on my monthly telephone bill... I have no problem with that, except I don't know which account I signed up with... The online help suggests I try each email address I have, which I did with no luck......

  • Casual Listener
  • I have been getting charged for a spotify account on  my monthly telephone bill... I have no problem with that, except I don't know which account I signed up with... The online help suggests I t...
  • CCB2
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Solved!! Account switch

Got a new email and Spotify acct and wandering If it's possible to intergrate subscription and playlists to new acct

  • Newbie
  • Got a new email and Spotify acct and wandering If it's possible to intergrate subscription and playlists to new acct
  • Jacob
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Cambiar correo spotify por correo de Facebook

Hola, tengo como antiguamente un correo asociado a la cuenta spotify, pero me creé otro correo para facebook el cual sincronicé con spotify, ahora bien queria poner ese correo en vez de tener el antiguo que tenia en mi cuenta spotify pero no me deja,...

  • Newbie
  • Hola, tengo como antiguamente un correo asociado a la cuenta spotify, pero me creé otro correo para facebook el cual sincronicé con spotify, ahora bien queria poner ese correo en vez de tener el anti...
  • ale07120
  • Newbie
  • 2106 Views
  • 3 replies
  • 0 likes
  • 2106 Views
  • 3 replies
  • 0 likes

New email

I have 2 accounts. I don't know my premiums email. When I put in my email it takes me to my free one. Help! So frustrating why don't they have a contact number

  • Newbie
  • I have 2 accounts. I don't know my premiums email. When I put in my email it takes me to my free one. Help! So frustrating why don't they have a contact number
  • Jacob
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Spotify Unknown Device

Hi, I've seen other threads and i wrote to support but the problem is... my email got somehow changed to holajuanperez1177@hotmail.com and it is not mine. I don't have my password or anything. Account was created through facebook. The story is that t...

  • Newbie
  • Hi,   I've seen other threads and i wrote to support but the problem is... my email got somehow changed to holajuanperez1177@hotmail.com and it is not mine. I don't have my password or an...
  • SquBB
  • Newbie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Paid for premium but haven't got it

I recently tried to take advantage of the 3 months for 0.99 sale, but when I entered the card information, it said there was an error with the card itself. I tried another one, but it said the same thing, so I gave up. Note that I pressed the 'confir...

  • Casual Listener
  • I recently tried to take advantage of the 3 months for 0.99 sale, but when I entered the card information, it said there was an error with the card itself. I tried another one, but it said the same t...
  • Robert_W
  • Community Legend
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

Payment of the account does not work :(

Hello spotify team,I would like to ask for your help on the premium account payment. I checked all the rules of the payment by card on your support page, however, even with everything being right, the payment does not work. The page tells me that I h...

  • Newbie
  • Hello spotify team, I would like to ask for your help on the premium account payment. I checked all the rules of the payment by card on your support page, however, even with everything being right, ...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Another can't change address thread

Sorry Spotify but if you can't make this simple why should I have to trawl through pages and pages and pages to find the answer. I have gone through umpteen FAQ pages on the community forum but not yet seen anything helpful. We moved house but I didn...

  • Casual Listener
  • Sorry Spotify but if you can't make this simple why should I have to trawl through pages and pages and pages to find the answer. I have gone through umpteen FAQ pages on the community forum but not y...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oops! Something went wrong. Please try again later.

Morning, Trying to upgrade to Family Spotify but this error keeps popping up:Oops! Something went wrong. Please try again later. Please Help! tried clearing the cookies and caches and switching browsers but still no go....

  • Casual Listener
  • Morning,   Trying to upgrade to Family Spotify but this error keeps popping up: Oops! Something went wrong. Please try again later.   Please Help! tried clearing the cookies and caches...
  • NoLifeKingRL
  • Casual Listener
  • 6932 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 6932 Views
  • 3 replies
  • 0 likes

Pagamento

Spotify Não Tem hum atendimento Direto com o CLIENTE, ISSO me deixou Muito triste em saber de when eu precisei o local FICA Dando volta em Fórum mas NÃO Chegar em Nossa Dúvida. Eu efetuei o Pagamento DO MÊS 09/2016 debitou de Meu Cartão e MESMO ASSIM...

  • Casual Listener
  • Spotify Não Tem hum atendimento Direto com o CLIENTE, ISSO me deixou Muito triste em saber de when eu precisei o local FICA Dando volta em Fórum mas NÃO Chegar em Nossa Dúvida.  Eu efetuei o Pa...
  • NenémeTeté
  • Newbie
  • 2399 Views
  • 9 replies
  • 0 likes
  • 2399 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Accounts not working

My premium acount has stopped working after 1 week of me paying! Logged out a few times still won't work! Help!!

  • Casual Listener
  • My premium acount has stopped working after 1 week of me paying! Logged out a few times still won't work! Help!!
  • Melody
  • Spotify
  • 1305 Views
  • 5 replies
  • 0 likes
  • 1305 Views
  • 5 replies
  • 0 likes

Problemas técnicos

Olá, boa tarde!Minha namorada está com um problema no acesso ao Spotify. Ela contratou o plano promocional de 1,99, já caiu na fatura do cartão, porém a conta ainda continua FREE, com anúncios e tudo o mais.

  • Newbie
  • Olá, boa tarde! Minha namorada está com um problema no acesso ao Spotify. Ela contratou o plano promocional de 1,99, já caiu na fatura do cartão, porém a conta ainda continua FREE, com anúncios e tu...
  • Bittencourt
  • Spotify Star
  • 1041 Views
  • 1 replies
  • 0 likes
  • 1041 Views
  • 1 replies
  • 0 likes

Numerous suggestions for the Playstation Spotify app

Hello, I am a playstation gamer who adores the spotify app. Though I have MANY issues with the app. It is definitely nowhere as versatile as the PC app, but that is to be expected. The UI on the app needs a bit of reworking.People with many songs hav...

  • Casual Listener
  • Hello, I am a playstation gamer who adores the spotify app. Though I have MANY issues with the app. It is definitely nowhere as versatile as the PC app, but that is to be expected.   The UI on...
  • iamandyhill
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Other
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Cant do the l'upgrade

I have payed the account of my father (the offer of 99 cent for 3 months) and at the moment for do the mine it opens a window sayin i have alredy used an offer like this (that not true) can be a problem of my credit card or something? (Sorry for my e...

  • Newbie
  • I have payed the account of my father (the offer of 99 cent for 3 months) and at the moment for do the mine it opens a window sayin i have alredy used an offer like this (that not true) can be a prob...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Discover link

I cannot get the discover link anymore.

  • Newbie
  • I cannot get the discover link anymore.
  • Hubo
  • Community Legend
  • 1004 Views
  • 1 replies
  • 0 likes
  • Account
  • 1004 Views
  • 1 replies
  • 0 likes