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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88352 Views

9 replies

2 likes

Account
Login
  • 88352 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

744566 Views

13 replies

4 likes

Account
  • 744566 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756728 Views

18 replies

29 likes

  • 756728 Views
  • 18 replies
  • 29 likes

Solved!! Not able to log in trough facebook

Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else have a similar problem or a solution?

Casual Listener

Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else...

osornios

Spotify Star

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Forgotton email and password and been paying for an app i cant access or use! please help!!

So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my password so when i clicked on 'forgotton password' ...

Visitor

So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my ...

osornios

Spotify Star

254 Views

1 replies

0 likes

Account
Login
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists disappeared, lost my premium subscription

I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my desktop account and my phone as well, and I've lost...

Casual Listener

I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my ...

osornios

Spotify Star

1018 Views

4 replies

0 likes

  • 1018 Views
  • 4 replies
  • 0 likes

Change my billing country from Brazil to France

Hello, I'm trying ot change my country but i couldn't do it because of an error.Please find attached the pictures that I have capture for it.Doing the whole process for changing country, I get the error attached. Could you please help me to change th...

Casual Listener

Hello,   I'm trying ot change my country but i couldn't do it because of an error. Please find attached the pictures that I have capture for it. Doing the whole process for changing country,...

Yims

Casual Listener

296 Views

2 replies

0 likes

  • 296 Views
  • 2 replies
  • 0 likes

Solved!! Canceling the premium order!

I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order without logging in.. is it possible and how? Thx in adv...

Casual Listener

I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order with...

INeedHelpBadly

Casual Listener

675 Views

3 replies

0 likes

Account
Login
Premium
  • 675 Views
  • 3 replies
  • 0 likes

Hacked account

Hello, My account has been hacked and i want it back.. and since im not in the mood for waiting for something that should for obvious reasons NOT be possible (Changeing Email with the password that they hacked, without a security peramiters.). Since ...

Casual Listener

Hello, My account has been hacked and i want it back.. and since im not in the mood for waiting for something that should for obvious reasons NOT be possible (Changeing Email with the password that t...

Snail1387

Casual Listener

384 Views

5 replies

0 likes

  • 384 Views
  • 5 replies
  • 0 likes

Playlist does not show immedately

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song. If you go to Your Library > Playlists, it shows. Then go back and add any song, and now this playlist shows always. I have deleted and rei...

Spotify

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song.  If you go to Your Library > Playlists, it shows.  Then go back and add an...

osornios

Spotify Star

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Multiple Passwords?

I am having trouble with my account. Someone I don't know has been using my account, so I tried resetting my password. My account is connected through Facebook, so I went through the steps of changing my Facebook password. But now, when logging into ...

Visitor

I am having trouble with my account. Someone I don't know has been using my account, so I tried resetting my password. My account is connected through Facebook, so I went through the steps of changin...

user-removed

Not applicable

1119 Views

3 replies

0 likes

Account
Login
Security
  • 1119 Views
  • 3 replies
  • 0 likes

Problème de Connexion

Bonjour, j'essaye depuis plusieurs jours de me connecter à mon compte mais impossible. Je multiplie les demandes de réinitialisation de mot passe mais il a un problème aussi, la demande fonctionne avec mon nom d'utilisateur mais avec mon adresse mail...

Visitor

Bonjour, j'essaye depuis plusieurs jours de me connecter à mon compte mais impossible. Je multiplie les demandes de réinitialisation de mot passe mais il a un problème aussi, la demande fonctionne av...

osornios

Spotify Star

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Change username

Hey! I wanted to know, if there is any possibility to change my username/accountname (not using Facebook). Do i just don`t find this option? Or can i contact someone who can change my username? Thanks for your help

Visitor

Hey!   I wanted to know, if there is any possibility to change my username/accountname (not using Facebook). Do i just don`t find this option? Or can i contact someone who can change my userna...

Maxim

Spotify Star

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

How do I get Spotify to recognize I DON'T WANT TO LISTEN TO CHRISTIAN ROCK???

Up until today I had never actually used the Daily Mix playlists. I decided I could use a little more variety so I thought "why not?" and jumped in. Now I get only Christian Rock 19/20 times.I have literally 1 SONG of Christian Rock saved out of like...

Regular

Up until today I had never actually used the Daily Mix playlists. I decided I could use a little more variety so I thought "why not?" and jumped in. Now I get only Christian Rock 19/20 times. I ha...

christorita

Newbie

4740 Views

10 replies

3 likes

  • 4740 Views
  • 10 replies
  • 3 likes

Changed country, bought premium, still can't log in

Hello, since I got a new phone last month Spotify has stopped letting me log in. It gives me the message about how you can only use the service for 14 days unless you change your country in the user settings. Well, I'd already changed from the US to ...

Regular

Hello, since I got a new phone last month Spotify has stopped letting me log in. It gives me the message about how you can only use the service for 14 days unless you change your country in the user ...

ElizabethFay

Regular

641 Views

10 replies

0 likes

  • 641 Views
  • 10 replies
  • 0 likes

Solved!! Web player - How to scrobble to Last fm?

Hi there, I couldn't find an option to add my last.fm account details to Web Player after the UI changed. There used to be an option under account settings, but I can't find it now. Is this feature cancelled? Any suggestions?

Regular

Hi there,   I couldn't find an option to add my last.fm account details to Web Player after the UI changed. There used to be an option under account settings, but I can't find it now. Is this ...

hans-jürgen

Roadie

31491 Views

29 replies

11 likes

Account
  • 31491 Views
  • 29 replies
  • 11 likes

Spotify plays songs I never selected

I have been a spotify user for quite some years now and always loved using the service because It always did what it had to do! I also never had a problem until recently. I noticed it starting about two weeks ago, when suddenly weird music started pl...

Visitor

I have been a spotify user for quite some years now and always loved using the service because It always did what it had to do! I also never had a problem until recently.   I noticed it starti...

user-removed

Not applicable

489 Views

3 replies

0 likes

Other
Security
  • 489 Views
  • 3 replies
  • 0 likes

Why does my spotify display no recent activity despite having selected "show my current top artists"

I have ticked both the "show my current top artists" and "publish my activity on spotify" yet when I attempt to view my profile from another account, no activity shows up. I have regularly used this spotify account for ~6 years. I would like my top a...

Newbie

I have ticked both the "show my current top artists" and "publish my activity on spotify" yet when I attempt to view my profile from another account, no activity shows up. I have regularly used this ...

MartinStoichkov

Community Legend

10303 Views

1 replies

3 likes

  • 10303 Views
  • 1 replies
  • 3 likes

Can't see my facebook friends - none facebook friends

I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't find them by "search" window and they also can't find ...

Newbie

I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't fin...

osornios

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Playlist Issues with Spotify Family

I recently signed up for spotify family after being a premium member for a number of years. So far, it's been a disaster. I signed up because My wife and I found ourselves using the premium account at the same time too frequently and in order to list...

Newbie

I recently signed up for spotify family after being a premium member for a number of years. So far, it's been a disaster. I signed up because My wife and I found ourselves using the premium account a...

MattSuda

Spotify Star

1058 Views

2 replies

0 likes

  • 1058 Views
  • 2 replies
  • 0 likes

Paguei e minha conta continua free

Bom dia. Sou assinante do plano premium familiar do Spotify, desde 25/02/2017 e efetuo o pagamento de minha conta através de meu cartão de crédito. Hoje, para a minha surpresa, fui acessar minha conta e lá, consta o meu nome, como usuário free. Meus ...

Newbie

Bom dia. Sou assinante do plano premium familiar do Spotify, desde 25/02/2017 e efetuo o pagamento de minha conta através de meu cartão de crédito. Hoje, para a minha surpresa, fui acessar minha...

Bittencourt

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

All downloaded music gone, why like this???

Hey, this is super annoying, I pay everymonth for the premium spotify and already 2 times, over 2500 songs, are deleted so I have to download them again from the beginning. I bought this app for listening music when I am travelling so I can download ...

Casual Listener

Hey, this is super annoying, I pay everymonth for the premium spotify and already 2 times, over 2500 songs, are deleted so I have to download them again from the beginning. I bought this app for list...

KatesHere

Community Legend

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes