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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421605 Views
  • 965 replies
  • 108 likes
  • Account
  • 421605 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186564 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186564 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103484 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103484 Views
  • 69 replies
  • 10 likes

Solved!! It's not playing my saved music.. It's playing randomly!!!

I'm not subscribed to Premium Spotify. So what I did, I saved my favorite music in one playlist. For example 1 Song = 1 playlist so that when i click shuffle it will only play that one song.. I was able to do it before but now I can't! it plays rando...

  • Casual Listener
  • I'm not subscribed to Premium Spotify. So what I did, I saved my favorite music in one playlist. For example 1 Song = 1 playlist so that when i click shuffle it will only play that one song.. I was a...
  • jnorris170
  • Community Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • Other
  • 401 Views
  • 3 replies
  • 0 likes

Solved!! Someone is using my account at the same time

I've never gave access for this user to my account, though he is somehow using my account at the same time (we can both change songs and devices at the same time). For me it seems like security breach (to be sure, I've changed my Facebook password, w...

  • Newbie
  • I've never gave access for this user to my account, though he is somehow using my account at the same time (we can both change songs and devices at the same time). For me it seems like security breac...
  • David_09
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Cannot login

Cannot login to my Spotify- not with my username and password- not with my Facebook- reset my password-updated payment info-uninstalled and re-installed

  • Newbie
  • Cannot login to my Spotify - not with my username and password - not with my Facebook - reset my password -updated payment info -uninstalled and re-installed
  • OptimuzKrice
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Credit card fraud traced with 100% certainty to Spotify

I just reported fraudulent credit card activity on my account. I am 100% sure the security breach came from Spotify since I use this card for only 2 merchants and I use one-time "dummy" numbers with the other merchant for every purchase. I have tried...

  • Newbie
  • I just reported fraudulent credit card activity on my account. I am 100% sure the security breach came from Spotify since I use this card for only 2 merchants and I use one-time "dummy" numbers with ...
  • dtwygle
  • Casual Listener
  • 13794 Views
  • 19 replies
  • 1 likes
  • 13794 Views
  • 19 replies
  • 1 likes

Recently Played Artists not updating.

It's been well over a week since it's updated. And most of the people on my recently played artists list are people I don't listen to at all...I think I was browsing a Spotify playlist to look for new music and the artists I listened to there (quite ...

  • Casual Listener
  • It's been well over a week since it's updated. And most of the people on my recently played artists list are people I don't listen to at all...I think I was browsing a Spotify playlist to l...
  • arumrae
  • Newbie
  • 1833 Views
  • 3 replies
  • 5 likes
  • Other
  • 1833 Views
  • 3 replies
  • 5 likes

Solved!! Spotify Family - 6 Accounts or 6 Devices?

Hi, We are interested in purchasing the Spotify family package. One quick question, is this for 6 accounts, or 6 devices? Sometimes 1 account would have 2+ devices (phone/pad/notebook..etc) using the same account. Would it work like that? Thanks!

  • Newbie
  • Hi, We are interested in purchasing the Spotify family package.  One quick question, is this for 6 accounts, or 6 devices?  Sometimes 1 account would have 2+ devices (phone/pad/notebook..et...
  • Maxim
  • Spotify Star
  • 1194 Views
  • 1 replies
  • 0 likes
  • 1194 Views
  • 1 replies
  • 0 likes

Try to login but one message says "account already created with this email"

I just came back to Premium and I'm trying to login but the message "an account has already been created with this email" appears and I can't log in! It is on the log in part. I don't know what to do.

  • Casual Listener
  • I just came back to Premium and I'm trying to login but the message "an account has already been created with this email" appears and I can't log in! It is on the log in part. I don't know what to do.
  • karladecampos
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 155 Views
  • 1 replies
  • 0 likes

Log in buttons not working

When opening the app on the iPhone 7, the login buttons do not respond. Screen shot of page attached. I have tried uninstalling and reinstalling, to no avail. I have also tried the work around of opening on safari and then moving it to the app, still...

  • Newbie
  • When opening the app on the iPhone 7, the login buttons do not respond. Screen shot of page attached. I have tried uninstalling and reinstalling, to no avail. I have also tried the work around of ope...
  • Tom
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Less function, more cost

Hi, My name is Jorge Hoyos im from colombia, I use spotify since it started and i got really nice feature, like lyrics, send songs to our contacts, easy interface and others.I wanna ask what is the plus of spotify if you remove functionalities all th...

  • Newbie
  • Hi, My name is Jorge Hoyos im from colombia, I use spotify since it started and i got really nice feature, like lyrics, send songs to our contacts, easy interface and others. I wanna ask what is the...
  • OptimuzKrice
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

cannot log onto account

Hello, I cannot log onto my account anymore. I have no password and no email address anymore, had to close down hotmail account due to hacking. Can someone help???

  • Casual Listener
  • Hello, I cannot log onto my account anymore. I have no password and no email address anymore, had to close down hotmail account due to hacking. Can someone help???
  • jnorris170
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • Premium
  • 265 Views
  • 3 replies
  • 0 likes

Cant disconnect facebook from my old account

I've tried several times going into Facebook and disconnecting. Then when I go back to spotify and connect to Facebook it says it's already connected to another account

  • Newbie
  • I've tried several times going into Facebook and disconnecting. Then when I go back to spotify and connect to Facebook it says it's already connected to another account
  • Tom
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

"Spotify has been paused because account is being used somewhere else"

I am getting a notification that my account has been paused because it is being used somewhere else but no one has my password and Spotify was not running on any other devices? This only happens when I am at my yoga studio while teaching a class (of ...

  • Newbie
  • I am getting a notification that my account has been paused because it is being used somewhere else but no one has my password and Spotify was not running on any other devices?    This on...
  • Tom
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Starting a new account

I want to delete my current Spotify account and start a new one. Is it possible to transfer my followers onto the new account?

  • Newbie
  • I want to delete my current Spotify account and start a new one. Is it possible to transfer my followers onto the new account?    
  • Tom
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Embedding songs and playlists into community posts doesnt work

Hey Everyone, Every time i try to embed and songs or playlits into a spotify community post using the url or code doesnt work. help!

  • Music Fan
  • Hey Everyone,   Every time i try to embed and songs or playlits into a spotify community post using the url or code doesnt work. help!  
  • danalaymon
  • Newbie
  • 684 Views
  • 2 replies
  • 0 likes
  • Account
  • 684 Views
  • 2 replies
  • 0 likes

Change Country And Username

HelloI recently bought this accountHow do I change the country and username?

  • Newbie
  • Hello I recently bought this account How do I change the country and username?
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify Artists customer service is the WORST

Seriously, the worst customer srevice i have ever encountered.They Never,ever,ever answer the requests you put through the contact form.For example i´ve written atleast 3 messages now about an issue where suddenly there are two profiles for one artis...

  • Music Fan
  • Seriously, the worst customer srevice i have ever encountered. They Never,ever,ever answer the requests you put through the contact form. For example i´ve written atleast 3 messages now about an is...
  • Maxim
  • Spotify Star
  • 540 Views
  • 7 replies
  • 0 likes
  • 540 Views
  • 7 replies
  • 0 likes

Upgrade from Premium through iTunes to Family is not possible unless I unsubscribe Premium

Hi,I am a premium memeber and have registered through itunes. I wish to upgrade to Family so all my kids can have their own account but it appears this is not possible because I have registered through itunes. I am told by spotify support that in ord...

  • Newbie
  • Hi, I am a premium memeber and have registered through itunes. I wish to upgrade to Family so all my kids can have their own account but it appears this is not possible because I have registered thr...
  • Maxim
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 679 Views
  • 1 replies
  • 0 likes

Could not cancel my subscription with Singtel

Hi,I subscribed to spotify premium associated to my mobile carrier, Singtel, 1 year ago. My spotify premium ended on 4th of March and i had terminated the plan and resubscribed it again on 1st of March. However, when i was sent a link to connect Sing...

  • Casual Listener
  • Hi, I subscribed to spotify premium associated to my mobile carrier, Singtel, 1 year ago. My spotify premium ended on 4th of March and i had terminated the plan and resubscribed it again on 1st of...
  • JaredPwns
  • Casual Listener
  • 7689 Views
  • 3 replies
  • 0 likes
  • 7689 Views
  • 3 replies
  • 0 likes

Login Issues - close account

I hope someone can help me with this:I signed up usinf facebook from my cellphone and paid premium, now when I sign in using a web browser it tells me that I am not premium and I don't have any of my playlists.Is there any way that I can delete the f...

  • Visitor
  • I hope someone can help me with this: I signed up usinf facebook from my cellphone and paid premium, now when I sign in  using a web browser it tells me that I am not premium and I don't have...
  • itu_
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Login problem

Hi My daughter forgot her password on the account, the email address she was using was an school email address that has now been cancelled. So she can not reset her password as the email address can not be opened. Does anyone have any ideas on what s...

  • Newbie
  • Hi   My daughter forgot her password on the account, the email address she was using was an school email address that has now been cancelled. So she can not reset her password as the email add...
  • itu_
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes