Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9024 Views
  • 1 replies
  • 9 likes
  • Security
  • 9024 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481792 Views
  • 979 replies
  • 111 likes
  • Account
  • 481792 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210871 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210871 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120893 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120893 Views
  • 72 replies
  • 12 likes

iOS Battery dies - Logged out & all music deleted

I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am logged out of the app and I lose about 4000 songs. I have c...

  • Newbie
  • I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am log...
  • Fritschifisch
  • Regular
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Contrate premium por $9 y después de una semana aparece FREE

contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. Recibo de la orden 1411510286014Fecha12 de diciembre ...

  • Newbie
  • contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. &...
  • tere4
  • Newbie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Family members can't download music

Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?

  • Newbie
  • Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?
  • kwmccarthy
  • Newbie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

You're listening on a device which you aren't

Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out everywhere and changed my password but I am still havin...

  • Casual Listener
  • Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out ever...
  • Nick39
  • Casual Listener
  • 1177 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1177 Views
  • 2 replies
  • 0 likes

I Messed Up My Spotify Accounts with Facebook

Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an iPad in the kitchen, and her Spotify was logged in...

  • Regular
  • Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an...
  • SangyeHolden
  • Casual Listener
  • 1526 Views
  • 16 replies
  • 1 likes
  • Account
    Free
    Login
  • 1526 Views
  • 16 replies
  • 1 likes

E-Mail Adresse vergessen

Hallo zusammen,ich habe leider meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-Mail Adresse ja nicht mehr weiß. Eine direkte Support E-Mai...

  • Newbie
  • Hallo zusammen, ich habe leider  meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-...
  • 2079 Views
  • 0 replies
  • 2 likes
  • 2079 Views
  • 0 replies
  • 2 likes

Price Change Without Any Excuse

I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it was giving guarentee of "always same prices that you...

  • Casual Listener
  • I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it w...
  • anilkocoglu
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Retrieving an old account

I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook info to open my spotify. I created a new Spotify ac...

  • Newbie
  • I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook ...
  • user-removed
  • Not applicable
  • 2813 Views
  • 3 replies
  • 0 likes
  • 2813 Views
  • 3 replies
  • 0 likes

I have been trying to log in my main account...

Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i changed my password twice and still cant log in.

  • Newbie
  • Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i chan...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

mail

Bonjour , je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque .Comment faire pour y accede afin de mettre fin a mon compte premium qui ne me sert plus

  • Casual Listener
  • Bonjour ,   je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque . Comment faire pour y accede...
  • osornios
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

log in problem from app

I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?

  • Newbie
  • I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?
  • osornios
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Unable to log in or change pswd

Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"

  • Newbie
  • Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"
  • osornios
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify stays on free after upgrade tot premium

I've upgraded to premium, but in the app it still says i have free. Ik have deleted the app and even tried it on an other device. When i log in on the site is says i have premium until 27-08-17. Does someone know what to do?

  • Newbie
  • I've upgraded to premium, but in the app it still says i have free. Ik have deleted the app and even tried it on an other device. When i log in on the site is says i have premium until 27-08-17. Does...
  • osornios
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Account Dissapered

I could log in a few days ago but now it is not possible at all. When I try it says that it is wrong user name or password. When I try to log on to the computer I get logged in and can view playlists, but go out after a few seconds and says that it i...

  • Visitor
  • I could log in a few days ago but now it is not possible at all. When I try it says that it is wrong user name or password. When I try to log on to the computer I get logged in and can view playlists...
  • filipb1001
  • Newbie
  • 599 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
  • 599 Views
  • 3 replies
  • 1 likes

Incorrect Account Info.

When I created my Spotify account the password I chose became my username. This is a big problem for me as I do not want other users to see what my password would have been. My account settings will not let me change it. Please help me to fix this er...

  • Visitor
  • When I created my Spotify account the password I chose became my username.  This is a big problem for me as I do not want other users to see what my password would have been.  My account se...
  • osornios
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 302 Views
  • 1 replies
  • 0 likes

won't let me log in because I am abroad

Spotify signed me out of my devices because I am abroad. How can I sign back in?

  • Newbie
  • Spotify signed me out of my devices because I am abroad. How can I sign back in? 
  • osornios
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and the 3 for 0.99 offer.

Hi! I have received the UNiDAYS discount for 50% off the monthly premium, and also seen the 3months for 99p offer. I have never had premium before, and was wondering if I could use both discounts?? E.g. Use the offer for 3 months, then pay 4.99 per m...

  • Casual Listener
  • Hi! I have received the UNiDAYS discount for 50% off the monthly premium, and also seen the 3months for 99p offer. I have never had premium before, and was wondering if I could use both discounts?? E...
  • Saoirsedoherty
  • Casual Listener
  • 9025 Views
  • 5 replies
  • 0 likes
  • 9025 Views
  • 5 replies
  • 0 likes

Credit Card

Can I pay two accounts with same credit card?

  • Newbie
  • Can I pay two accounts with same credit card?
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

Playlist so t

Playlist won't respond missed payment

  • Visitor
  • Playlist won't respond missed payment
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution pasar la musica de la memoria interna a la memoria SD

hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con mi cuenta de facebook

  • Newbie
  • hola necesito ayuda para poder pasar la musica a la memoria SD pero cuando voy a realizar los pasos solo me sale "eliminar la caché y los datos guardados" que puedo hacer si sirve de algo ingreso con...
  • Aimee_T
  • Roadie
  • 1354 Views
  • 1 replies
  • 0 likes
  • 1354 Views
  • 1 replies
  • 0 likes