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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81860 Views

9 replies

2 likes

Account
Login
  • 81860 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657303 Views

13 replies

4 likes

Account
  • 657303 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738564 Views

18 replies

29 likes

  • 738564 Views
  • 18 replies
  • 29 likes

CARGO FRAUDULENTO A MI TARJETA

Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesado mejorar mi plan a Premium en ningun momento. El ...

Newbie

Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesa...

itu_

Community Legend

1385 Views

1 replies

0 likes

Account
Security
Subscription
  • 1385 Views
  • 1 replies
  • 0 likes

Charged for basic package and premium for family since I upg

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can someone rectify this situation!

Newbie

I have been charged for the basic account and the premium for family since I upgraded. I can't get ahold of anyone to get it to stop, and to be reimbursed because I can't contact anyone. Please, can ...

Robert_W

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Subscription

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

Newbie

I don't have premium or the student discount for Spotify. I have been charged with a payment but don't have any unlimited music or anything.

Robert_W

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Cancel premium

I signed up to Spotify premium with vodafone a few years ago. I then switched to another network. In December I signed up for the free trial with my account and it still says that my account is linked to Vodafone. Any help?

Newbie

I signed up to Spotify premium with vodafone a few years ago. I then switched to another network. In December I signed up for the free trial with my account and it still says that my account is linke...

Specialworld

Community Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Fui fazer o teste de 60 dias grátis e devido a eu já ter feito o teste de 30 dias um ano atrás fui obrigado a cancelar o pedido para não pagar 16 reais, mas foi cobrado 10 reais no meu cartão e não foi estornado em seguida, quero o meu dinheiro de vo...

Regular

Fui fazer o teste de 60 dias grátis e devido a eu já ter feito o teste de 30 dias um ano atrás fui obrigado a cancelar o pedido para não pagar 16 reais, mas foi cobrado 10 reais no meu cartão e não f...

Bittencourt

Spotify Star

1930 Views

12 replies

0 likes

  • 1930 Views
  • 12 replies
  • 0 likes

Upgrade Premium account to Family Premium

Hello, Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next billing cycle to upgrade his Premium account to Family Prem...

Gig Goer

Hello,   Since my brother was charged 4,99 euro for his premium account on 23/03/2017, but now he wants to subscribe for Family Premium account for 7,99 euro, does he has to wait till the next...

Robert_W

Community Legend

258 Views

1 replies

0 likes

Subscription
  • 258 Views
  • 1 replies
  • 0 likes

premium

my premium just stopped and i did not quit my subscription and it worked like an hour ago and now it says that i dont have premium and my premium runs out the 3rd of april but it stopped noe

Newbie

my premium just stopped and i did not quit my subscription and it worked like an hour ago and now it says that i dont have premium and my premium runs out the 3rd of april but it stopped noe

PilotAC

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Playing different playlists on different devices

Would I need to get two premium accounts in order to continually play my playlist at work on one device and play another playlist on my phone without interupting the work playlist?

Casual Listener

Would I need to get two premium accounts in order to continually play my playlist at work on one device and play another playlist on my phone without interupting the work playlist? 

Heads

Newbie

1135 Views

3 replies

0 likes

  • 1135 Views
  • 3 replies
  • 0 likes

Why don't I have premium Spotify?

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.

Casual Listener

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.  

Nico

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Solved!! What happens to my music when my subscription expires?

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

Newbie

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

Nico

Community Legend

1040 Views

1 replies

0 likes

  • 1040 Views
  • 1 replies
  • 0 likes

Premium Account gewijzigd zonder toestemming

Hoi allemaal,Zaterdag 25 februari heb ik ervoor gekozen om 30dagen Spotify Premium te gebruiken.Dit werkte allemaal top en hier heb ik ook een betaalbewijs voor ontvangen via de mail.De volgende dag wilde ik inloggen op een ander apparaat, en was mij...

Newbie

Hoi allemaal, Zaterdag 25 februari heb ik ervoor gekozen om 30dagen Spotify Premium te gebruiken. Dit werkte allemaal top en hier heb ik ook een betaalbewijs voor ontvangen via de mail. De volgend...

Hubo

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entered one year premium code, however i still get Your subscription payment failed.

Hello, first time i used Spotify i used my paypal account to purchase 3 months subscription. after i used it for 3 months i decided to renew and i purchsed 1 year premium code and i entred the code and it was successful. now everytime i log into my a...

Casual Listener

Hello,  first time i used Spotify i  used my paypal account to purchase 3 months subscription. after i used it for 3 months i decided to renew and i purchsed 1 year premium code and i entr...

Hussainalqallaf

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Student that has been getting overcharged

Hello! I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charged the full price. I know how to renew, but is there any p...

Casual Listener

Hello!  I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charg...

norelco13

Casual Listener

275 Views

2 replies

0 likes

Account
Subscription
  • 275 Views
  • 2 replies
  • 0 likes

Change country with Facebook login

Hi!I am living in Spain for two weeks now. Today my Spotify app asks me to "please tell them WHERE I AM on Spotify.com, to be able to keep on listening to music".So I did that. Changed it to Spain. On Spotify.com they told me that I should change the...

Casual Listener

Hi! I am living in Spain for two weeks now. Today my Spotify app asks me to "please tell them WHERE I AM on Spotify.com, to be able to keep on listening to music". So I did that. Changed it to Sp...

osornios

Spotify Star

1345 Views

1 replies

0 likes

Account
Login
  • 1345 Views
  • 1 replies
  • 0 likes

My account is hacked

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com. THis is weird and straight away thought it is a scam BU...

Casual Listener

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com....

moponen88

Casual Listener

1029 Views

2 replies

0 likes

Account
  • 1029 Views
  • 2 replies
  • 0 likes

My bank or payments provider is having a bad day Error

I used to have a Premium subscription, but my credit card got blocked so It was cancelledWhen I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this card for online payments but everytime spotify says ...

Newbie

I used to have a Premium subscription, but my credit card got blocked so It was cancelled When I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this...

laurenluvsmusic

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Being charged on debit and credit cards

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify where these charges are coming from.

Newbie

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify whe...

TobiasYoung

Composer

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!

I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut off ?

Newbie

I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut...

Julian

Moderator

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes