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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81083 Views

9 replies

2 likes

Account
Login
  • 81083 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655788 Views

13 replies

4 likes

Account
  • 655788 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736604 Views

18 replies

29 likes

  • 736604 Views
  • 18 replies
  • 29 likes

strange event

Help in strange eventForget my address to invite my relatives, I do not know how to change it, I have not been able to invite my relatives for 2 months and it is sad (Sorry for my english)

Casual Listener

Help in strange event Forget my address to invite my relatives, I do not know how to change it, I have not been able to invite my relatives for 2 months and it is sad (Sorry for my english)

Jacob

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Downloading of songs and playing them

Hi, I can't seem to download any songs even when I add to my playlist and etc.When I want to play it do not allow and I can't shuffle the songs.I have paid for the premium plan and this is my first time using it.Any solutions? Thanks !

Newbie

Hi, I can't seem to download any songs even when I add to my playlist and etc. When I want to play it do not allow and I can't shuffle the songs. I have paid for the premium plan and this is my fir...

TobiasYoung

Composer

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Facebook error attempting to log in

My phone recently performed a software update and, upon doing so, I was signed out of my Spotify account that is connected to my Facebook. When i try to log back in, it keeps saying "Facebook error, please try again later.", and it will never work. I...

Newbie

My phone recently performed a software update and, upon doing so, I was signed out of my Spotify account that is connected to my Facebook. When i try to log back in, it keeps saying "Facebook error, ...

TobiasYoung

Composer

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription changed to free

Hi recently i just noticed that my account was changed from premium suscription to free. I've been paying for the subscription monthly and did not switch my account. Can you please help me with this? I checked this via the spotify app and the spotify...

Regular

Hi recently i just noticed that my account was changed from premium suscription to free. I've been paying for the subscription monthly and did not switch my account. Can you please help me with this?...

Coralfalls

Newbie

3393 Views

11 replies

0 likes

  • 3393 Views
  • 11 replies
  • 0 likes

Newbie question.

Once I download from Spotify and run out my free trial, I understand I have to go online at least once every thirty days. What do I have to go online for and will I be able to listen to all of my downloaded songs with the free version after my trial ...

Casual Listener

Once I download from Spotify and run out my free trial, I understand I have to go online at least once every thirty days. What do I have to go online for and will I be able to listen to all of my dow...

Rickbalmighty

Casual Listener

495 Views

6 replies

0 likes

  • 495 Views
  • 6 replies
  • 0 likes

facebook and linux

I downloaded spotify for linux, in my ubuntu 16.04. I could not enter using "login with facebook", as the login window opens in chrome. I have not been able to set a device password since spotify because by following the link that reaches my email th...

Newbie

I downloaded spotify for linux, in my ubuntu 16.04.  I could not enter using "login with facebook", as the login window opens in chrome. I have not been able to set a device password since spoti...

QuiriniusGast

Roadie

381 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Spotify premium

I paid my spotify for family while i had the premium, i paid family 15 days after that i had to pay premium. Now my spotify premium is gone cause i tought since i paid family wasn't necessary to pay again premium, but now i don't have neither can you...

Newbie

I paid my spotify for family while i had the premium, i paid family 15 days after that i had to pay premium. Now my spotify premium is gone cause i tought since i paid family wasn't necessary to pay ...

Jacob

Community Legend

269 Views

1 replies

0 likes

Premium
  • 269 Views
  • 1 replies
  • 0 likes

Re: Do online gift cards account for regions they are bought in and activated?

Im from Ecuador and i bought a gift card for my daughter that lives in Argentina , she enter the code but got an answer that the code in no valid in Argentina, how could she solve de problem, is there a way?

Newbie

Im from Ecuador and i bought a gift card for my daughter that lives in Argentina , she enter the code but got an answer that the code in no valid in Argentina, how could she solve de problem, is ther...

Bittencourt

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Refund?

Hey, so I accidentally signed up another spotify account. I already have a subscription with the family plan but I forgot I had this email. Is there any way Spotify could give me a refund? I just signed up this account on March 23rd.

Newbie

Hey, so I accidentally signed up another spotify account. I already have a subscription with the family plan but I forgot I had this email. Is there any way Spotify could give me a refund? I just sig...

KatesHere

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Re-connecting spotify account to facebook

Back 4-5 years ago i had made a facebook linked spotify account (the one where it was made soely with facebook) but i had stopped using facebook forawhile and consequently the linked spotify account, now around a year ago i made a new account with pr...

Newbie

Back 4-5 years ago i had made a facebook linked spotify account (the one where it was made soely with facebook) but i had stopped using facebook forawhile and consequently the linked spotify account,...

TobiasYoung

Composer

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! All My Music Has Disappeared!

I just opened Spotify on my phone and all of my saved songs have disappeared apart from 1! I've tried logging out and logging in, unsaving the last song left and checking with the desktop app. Nothing has worked! I have no idea what has happened, but...

Regular

I just opened Spotify on my phone and all of my saved songs have disappeared apart from 1! I've tried logging out and logging in, unsaving the last song left and checking with the desktop app. Nothin...

Kantankerus

Regular

2295 Views

4 replies

1 likes

Account
  • 2295 Views
  • 4 replies
  • 1 likes

Based in U.K. Not USA

HiFor some reason my account is set up saying I am based in the USA , however I am in the uk , for this reason it won't let me upgrade to premium as the zip code is wrong. When I edit my account USA is the only options ?ThanksTom

Newbie

Hi For some reason my account is set up saying I am based in the USA , however I am in the uk , for this reason it won't let me upgrade to premium as the zip code is wrong. When I edit my account ...

Maxim

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Trying to update my payment

Im trying to update my payment but when i click on and type the expiration date on my card its telling me to give a valid one and it's the right one can somebody help?

Newbie

Im trying to update my payment but when i click on and type the expiration date on my card its telling me to give a valid one and it's the right one can somebody help?

EthanS1

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Inviting a student account holder to premium family and cancelling student subcriptions

Hi,I have a family premium account and want to invite my son who already has a student account. I then want to cancel his student account but he wants to retain his playlists etc. When I invite him he signs up but his email is aleady taken (by him) s...

Newbie

Hi, I have a family premium account and want to invite my son who already has a student account. I then want to cancel his student account but he wants to retain his playlists etc. When I invite him...

MelaninQueen

Newbie

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

billing

how do you get some one at spotify to actuallt talk to you or at least respond to your emails

Casual Listener

how do you get some one at spotify to actuallt talk to you or at least respond to your emails 

rullerbuller

Casual Listener

881 Views

6 replies

0 likes

  • 881 Views
  • 6 replies
  • 0 likes

Superuser Contribution No puedo contratar premium

No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mismo resultado

Newbie

No puedo contratar premium no me deja hacer el pago con tarjeta me dice que el mes es incorrecto he probado a ponerlo de distintas maneras pero no es posible he probado con otras tarjetas con el mism...

afchadi

Casual Listener

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Re: Family Account International / Cross Country

Hi there! I also have a similar issue. I am from the US and created my account there, but I moved to Brazil with my husband and stepson, and I would like for us to have a family account, we all 3 live in the same country, but my account is from the U...

Newbie

Hi there! I also have a similar issue. I am from the US and created my account there, but I moved to Brazil with my husband and stepson, and I would like for us to have a family account, we all 3 liv...

Maxim

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

unexpected change of the account

hi my name is juan and i have a question about my account, normally my acount is free, this morning i woke up watching that my account is premium but i never choose that option i dont know why the account automatically switch premium i wanna know why...

Casual Listener

hi my name is juan and i have a question about my account, normally my acount is free, this morning i woke up watching that my account is premium but i never choose that option i dont know why the ac...

juan_daniel96

Casual Listener

254 Views

2 replies

0 likes

  • 254 Views
  • 2 replies
  • 0 likes

Acceso a cuenta de familiares

Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrecta" hay que dar de baja la cuenta y crear otra. Ya ...

Regular

Hola, sacaron a 2 de mis familiares sin razón y al tratar de ingresarlos dice que la dirección esta mal. Su sistema de ayuda pesimo, a lo mas que llego es que dicen que si la dirección esta "incorrec...

Arogikai

Regular

388 Views

3 replies

0 likes

Account
  • 388 Views
  • 3 replies
  • 0 likes

Re: Change addres for Premium Family

Exactly. I been having a lot problems to configure the account for one member of my family. This sucks. I will cancel my account just for this. Spotify no have help on line o a email account to contact the spotify personal.

Newbie

Exactly.   I been having a lot problems to configure the account for one member of my family. This sucks.   I will cancel my account just for this.   Spotify no have help on line...

Jacob

Community Legend

692 Views

3 replies

0 likes

  • 692 Views
  • 3 replies
  • 0 likes