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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156470 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156470 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10609 Views
  • 3 replies
  • 10 likes
  • Security
  • 10609 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506780 Views
  • 985 replies
  • 112 likes
  • Account
  • 506780 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124476 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124476 Views
  • 74 replies
  • 12 likes

my code is unreadable due i scratched it off with a key

dear friend of the community i just bought a card of spotify i scratched the seal of with a key and damaged the code and the code is unreadable for me what do i do now? kind regards Bresley

  • Newbie
  • dear friend of the community   i just bought a card of spotify  i scratched the seal of with a key and damaged the code and the code is unreadable for me what do i do now?   kind r...
  • CryticalAce
  • Rising Star 1
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Trouble log in using the app

Hi, I'm having a hard time trying to log in thru the app, my account is working if I use safari but not with the app. I even tried to change my password but it's not working either. Any help would be really appreciated!!! Thanks

  • Newbie
  • Hi, I'm having a hard time trying to log in thru the app, my account is working if I use safari but not with the app. I even tried to change my password but it's not working either. Any help would be...
  • CryticalAce
  • Rising Star 1
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Ayuda! No puedo acceder a mi cuenta premium

Tengo mis listas en spotify premium y cuando entro con mi antigua contraseña de facebook entra automaticamente a una cuenta free donde no hay ninguna lista. Si intento acceder desde dentro me dice q la contraseña no es correcta. Porfavor como puedo r...

  • Newbie
  • Tengo mis listas en spotify premium y cuando entro con mi antigua contraseña de facebook entra automaticamente a una cuenta free donde no hay ninguna lista. Si intento acceder desde dentro me di...
  • Jmanuel291089
  • Newbie
  • 2726 Views
  • 3 replies
  • 0 likes
  • 2726 Views
  • 3 replies
  • 0 likes

My account isn't connected to facebook or an email so how do i log on?

I signed up for spotify with facebook so i never connected an email to it. I disconnected my facebook from my account because i never use facebook and i thought i had an email connected to it, but i didn't, so now i'm afraid that if i log out of my p...

  • Newbie
  • I signed up for spotify with facebook so i never connected an email to it. I disconnected my facebook from my account because i never use facebook and i thought i had an email connected to it, but i ...
  • itu_
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Spotify artist not responding

At this point Im not really sure what to do other than try to post in the community. I have attempted to contact spotify artist at least 3 times over the last month in regards to my artist account and profile being criss crossed with another artist o...

  • Casual Listener
  • At this point Im not really sure what to do other than try to post in the community. I have attempted to contact spotify artist at least 3 times over the last month in regards to my artist account an...
  • ACDMG
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Country Change won't work

I accidentally signed up under USA instead of UK and now when I try to switch it, it says the email is taken which it is under my account, but it won't let me go forward.

  • Newbie
  • I accidentally signed up under USA instead of UK and now when I try to switch it, it says the email is taken which it is under my account, but it won't let me go forward.
  • Jiana
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Not identified device using my account

HiProbably, you don't care, but I leave here the alert.First of all, my account is only accessible using facebook, account protected with phone pin, and there is no strange activity there. Today I was put some music at my iphone, and, someone with ip...

  • Newbie
  • Hi Probably, you don't care, but I leave here the alert. First of all, my account is only accessible using facebook, account protected with phone pin, and there is no strange activity there. &nbsp...
  • Jiana
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Security
  • 200 Views
  • 1 replies
  • 0 likes

Changed country via payment details but still not working

I have moved from malaysia to singapore and updated my payment details to singapore (where i'm charged for the spotify premium singapore subscription rate) however my country in the account settings is still reflected as malaysia. was wondering if an...

  • Newbie
  • I have moved from malaysia to singapore and updated my payment details to singapore (where i'm charged for the spotify premium singapore subscription rate) however my country in the account settings ...
  • Jiana
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

iOS Battery dies - Logged out & all music deleted

I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am logged out of the app and I lose about 4000 songs. I have c...

  • Newbie
  • I have a fully updated iPhone 6s, and have tried un/re-installing the app, and resetting the other Spotify device authentication thing they recommended. But still, when my battery dies, I am log...
  • Fritschifisch
  • Regular
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Contrate premium por $9 y después de una semana aparece FREE

contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. Recibo de la orden 1411510286014Fecha12 de diciembre ...

  • Newbie
  • contrate spotify premuim por nueve pesos mexicanos y despues de uno dias cambio a free, revise mi tarjeta y si me hicieron el cobro y todo bien, la tarjeta esta vigente y tengo el numero de orden. &...
  • tere4
  • Newbie
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Family members can't download music

Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?

  • Newbie
  • Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?
  • kwmccarthy
  • Newbie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

You're listening on a device which you aren't

Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out everywhere and changed my password but I am still havin...

  • Casual Listener
  • Hi. I have been trying to use Web Player today but I am being told that I am listening on my Macbook Pro. This is at my house and I am at work and I am definitely not using it. I have logged out ever...
  • Nick39
  • Casual Listener
  • 1188 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1188 Views
  • 2 replies
  • 0 likes

I Messed Up My Spotify Accounts with Facebook

Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an iPad in the kitchen, and her Spotify was logged in...

  • Regular
  • Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an...
  • SangyeHolden
  • Casual Listener
  • 1624 Views
  • 16 replies
  • 1 likes
  • Account
    Free
    Login
  • 1624 Views
  • 16 replies
  • 1 likes

E-Mail Adresse vergessen

Hallo zusammen,ich habe leider meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-Mail Adresse ja nicht mehr weiß. Eine direkte Support E-Mai...

  • Newbie
  • Hallo zusammen, ich habe leider  meine E-Mail-Adresse und mein Passwort vergessen. Ich weiß nur noch meinen Benutzernamen. Allerdings kann ich mein Passwort nicht zurück setzen, da ich meine E-...
  • 2117 Views
  • 0 replies
  • 2 likes
  • 2117 Views
  • 0 replies
  • 2 likes

Price Change Without Any Excuse

I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it was giving guarentee of "always same prices that you...

  • Casual Listener
  • I subscribed for spotify for a different price and this month price changed. I did not change my account situation between trial or premium it was always premium. When I was subscribing spotify, it w...
  • anilkocoglu
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Retrieving an old account

I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook info to open my spotify. I created a new Spotify ac...

  • Newbie
  • I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook ...
  • user-removed
  • Not applicable
  • 2839 Views
  • 3 replies
  • 0 likes
  • 2839 Views
  • 3 replies
  • 0 likes

I have been trying to log in my main account...

Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i changed my password twice and still cant log in.

  • Newbie
  • Well, I created my account with facebook information, for the past hour i have been trying to log in my account, i know the password and email address. For some reason it doesnt let me in. Btw i chan...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

mail

Bonjour , je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque .Comment faire pour y accede afin de mettre fin a mon compte premium qui ne me sert plus

  • Casual Listener
  • Bonjour ,   je dispose d'un autre compte , identifiant "psy71" , le soucis c'est que je ne me rappele ni de mot de passe ni l'adresse mail utilisé a cette epoque . Comment faire pour y accede...
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

log in problem from app

I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?

  • Newbie
  • I can log in from the website but not from the app or Facebook. It says user name or password is incorrect. When I try and reset the password through the application nothing happens ?
  • osornios
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Unable to log in or change pswd

Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"

  • Newbie
  • Randomly logged me off. When I try to log back in it says that i have incorrect email or password. When trying to reset it says "Page expired. Try again"
  • osornios
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes