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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398734 Views
  • 950 replies
  • 107 likes
  • Account
  • 398734 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171606 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171606 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99124 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99124 Views
  • 68 replies
  • 10 likes

Solved!! Not receiving Discover Weekly for 3 weeks

I'm not sure about whether I did something wrong or not but I think I didn't. For 3 weeks, on mondays I get no discover weekly list. Why? Am I the only one having this problem?

  • Casual Listener
  • I'm not sure about whether I did something wrong or not but I think I didn't. For 3 weeks, on mondays I get no discover weekly list. Why? Am I the only one having this problem?
  • Sebasty
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Got an issue 'bout payment

i paid premium amountfor students, as you can see at attachment but my account didnt upgrade to premium account .Can you solve this problem please? ----- Note: PDF Attachment removed

  • Newbie
  • i paid premium amountfor students, as you can see at attachment but my account didnt upgrade to premium account .Can you solve this problem please?   ----- Note: PDF Attachment removed
  • Scott1231
  • Newbie
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Spotify kicked me out of my premium account...

I have a premium spotify account through my cell phone network. Last week I was suddenly kicked off of premium! I need to use it for work, so in a hurry I paid the fee for premium. I checked my cell phone bill, everything is paid and normal. Why was ...

  • Newbie
  • I have a premium spotify account through my cell phone network. Last week I was suddenly kicked off of premium! I need to use it for work, so in a hurry I paid the fee for premium. I checked my cell ...
  • Tom
  • Community Legend
  • 1367 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1367 Views
  • 1 replies
  • 0 likes

Solved!! I Bought premium and it isn't working

So i bought premium today and when i open my spotify i see i still have trial and 0 mins left and when i look my account it says i have premium, I have logged out and in many many times, and restarted my computer and re-installed spotify but it still...

  • Casual Listener
  • So i bought premium today and when i open my spotify i see i still have trial and 0 mins left and when i look my account it says i have premium, I have logged out and in many many times, and restarte...
  • Mfrmads
  • Casual Listener
  • 1298 Views
  • 11 replies
  • 4 likes
  • 1298 Views
  • 11 replies
  • 4 likes

Solved!! Conta familiar

Bom dia, Eu perdi meu direito de ter a conta familiar por estar em outro país e não gostei nada disso. Gostaria de permanecer como um usuário premium e com conta familiar mesmo estando em outro país. Estou aqui para estudos e visto que o valor pago p...

  • Casual Listener
  • Bom dia,   Eu perdi meu direito de ter a conta familiar por estar em outro país e não gostei nada disso. Gostaria de permanecer como um usuário premium e com conta familiar mesmo estando em ou...
  • Bittencourt
  • Spotify Star
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

artist login after verification

Hello, I recently requested Access to my artist page going through my personal account. I see today that my artist page is now verified with the blue check. How do I login to manage the artist page?

  • Casual Listener
  • Hello, I recently requested Access to my artist page going through my personal account. I see today that my artist page is now verified with the blue check. How do I login to manage the artist page?
  • Maxim
  • Spotify Star
  • 5924 Views
  • 3 replies
  • 1 likes
  • 5924 Views
  • 3 replies
  • 1 likes

Reset password

I forgot my password and tried to reset it with the reset button and the after I entered my new password it tells me that my form had expired. Please help.

  • Newbie
  • I forgot my password and tried to reset it with the reset button and the after I entered my new password it tells me that my form had expired. Please help.
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Deleted Facebook created account

I have deleted my Facebook account and now am unable to access my original Spotify account. I had to create this account to post a thread here since my original Spotify account is "already in use." I contacted spotify support twice but haven't had an...

  • Visitor
  • I have deleted my Facebook account and now am unable to access my original Spotify account. I had to create this account to post a thread here since my original Spotify account is "already in use." I...
  • user-removed
  • Not applicable
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Solved!! Artist verification not working

Hey, I'm trying to get access to my spotify artist page "Lux Holm"I made it to the last step of verification, where i need to write my artist name and then click on "NEXT", unfortunatelly, the "NEXT" button isn't working, it should be green, but it's...

  • Casual Listener
  • Hey, I'm trying to get access to my spotify artist page "Lux Holm" I made it to the last step of verification, where i need to write my artist name and then click on "NEXT", unfortunatelly, the "NEX...
  • LuxHolm
  • Casual Listener
  • 1751 Views
  • 2 replies
  • 0 likes
  • 1751 Views
  • 2 replies
  • 0 likes

Solved!! Set Device Password

I am currently trying to set a device password but it wont allow me to. I keep getting the message "We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support....

  • Newbie
  • I am currently trying to set a device password but it wont allow me to.   I keep getting the message "We're sorry, your email address was not available, please try to log out, log back in and ...
  • maarcoss
  • Regular
  • 23752 Views
  • 50 replies
  • 4 likes
  • Account
  • 23752 Views
  • 50 replies
  • 4 likes

Mudar meio de pagamento do cartão pro Boleto

Preciso transferir meu meio de pagamento do cartão pro boleto pois o cartão foi canceladoO que faço? Cancelo a conta e faço outra? Entro em contato com a equipe? Alguma configuração específica?

  • Newbie
  • Preciso transferir meu meio de pagamento do cartão pro boleto pois o cartão foi cancelado O que faço? Cancelo a conta e faço outra? Entro em contato com a equipe? Alguma configuração específica?
  • 454 Views
  • 0 replies
  • 0 likes
  • 454 Views
  • 0 replies
  • 0 likes

Solved!! How can I find my account creation date?

Where in my account details page can I find out when I signed up for Spotify? Thanks.

  • Visitor
  • Where in my account details page can I find out when I signed up for Spotify? Thanks.
  • user-removed
  • Not applicable
  • 20456 Views
  • 2 replies
  • 1 likes
  • Account
  • 20456 Views
  • 2 replies
  • 1 likes

Spotify in Danish language

Hi Why cant I choose DANISH language ? (or HOW do I do it ?)This has been asked by other users for 2-3 years now...

  • Newbie
  • Hi   Why cant I choose DANISH language ?  (or HOW do I do it ?) This has been asked by other users for 2-3 years now...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
  • 236 Views
  • 0 replies
  • 0 likes

Accounts help

Ok I signed up a new phone through Rogers it's supposed to give me 2 years free with 3 accounts I've made mine but I can't setup another profile when I try it asked for cc info then said I'm already signed up. I can't find a number to actually call s...

  • Casual Listener
  • Ok I signed up a new phone through Rogers it's supposed to give me 2 years free with 3 accounts I've made mine but I can't setup another profile when I try it asked for cc info then said I'm already ...
  • Robert_W
  • Community Legend
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Can't log in phone

My account had recently been messed with. All my playlists were deleted and a couple hundred new songs were added. I logged on online and shut all devices offline and reset password. Now when I try and log my phone in it says. "Login failed. You have...

  • Newbie
  • My account had recently been messed with. All my playlists were deleted and a couple hundred new songs were added. I logged on online and shut all devices offline and reset password. Now when I try a...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Logging in

I have the Spotify app and when I go to log in part and enter my username and pw it's just says I've created already with this email ? But I'm using the log in part not create an account

  • Newbie
  • I have the Spotify app and when I go to log in part and enter my username and pw it's just says I've created already with this email ? But I'm using the log in part not create an account
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Problem with playback

Hi can you help me, when playing song the stop half way through, eny ideas

  • Casual Listener
  • Hi can you help me, when playing song the stop half way through, eny ideas
  • musiccornercv
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Change email

I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still the old Email and I cant log in with the new one. W...

  • Casual Listener
  • I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still ...
  • musiccornercv
  • Roadie
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

"Sorry there has been a temporary error, please try again later."

I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?

  • Composer
  • I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?
  • MattSuda
  • Spotify Star
  • 2707 Views
  • 4 replies
  • 0 likes
  • Other
  • 2707 Views
  • 4 replies
  • 0 likes

Betaling is niet gelukt

Hallo, 17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt.De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal.Ik heb toen middels Ideal de betaling rond gemaakt.Ik zag net dat 19 april 2017 he...

  • Casual Listener
  • Hallo,   17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt. De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal. Ik heb toen middel...
  • MattSuda
  • Spotify Star
  • 1551 Views
  • 5 replies
  • 1 likes
  • 1551 Views
  • 5 replies
  • 1 likes