Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81682 Views

9 replies

2 likes

Account
Login
  • 81682 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657081 Views

13 replies

4 likes

Account
  • 657081 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738224 Views

18 replies

29 likes

  • 738224 Views
  • 18 replies
  • 29 likes

Solved!! Ayuda para cancelar subscripción

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo forma de contacto con esta persona y en mi estado de ...

Newbie

Hola... necesito ayuda, sucede que que yo pertenecia a un plan familiar pero el titular de la cuenta es mi ex pareja sin embargo el metodo de pago esta con mi tarjeta de credito, ahora ya no tengo fo...

Electroboy28

Music Fan

3739 Views

7 replies

1 likes

  • 3739 Views
  • 7 replies
  • 1 likes

Superuser Contribution Random logout from Sony Smart TV

Hello,I have a Sony KDL50 W805C Smart TV with the latest Spotify version installed. Out of nowhere the app suddenly loses my account details and I need to log in again. Very annoying! Other apps (e.g. Netflix) work fine. The Sony support blames Spoti...

Newbie

Hello, I have a Sony KDL50 W805C Smart TV with the latest Spotify version installed.  Out of nowhere the app suddenly loses my account details and I need to log in again. Very annoying! Other ...

FabianS_Bogota

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Por que a opção de pagamento usando o PayPal não está disponível do Brasil?

Olá! A opção de pagamento usando o PayPal não está disponível no Brasil. Gostaria de saber se há como liberar essa opção. Atenciosamente, O Draude

Newbie

Olá! A opção de pagamento usando o PayPal não está disponível no Brasil. Gostaria de saber se há como liberar essa opção.    Atenciosamente,   O Draude

Bittencourt

Spotify Star

8968 Views

1 replies

1 likes

Account
Premium
  • 8968 Views
  • 1 replies
  • 1 likes

Family account

I want to add a member to the family account, but I don't remember what I put on my address. How do I check it? I'm the administrator

Newbie

I want to add a member to the family account, but I don't remember what I put on my address. How do I check it? I'm the administrator

musiccornercv

Roadie

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Cant update my address

I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your site. When I click on change payment details, the sy...

Casual Listener

I live in the UK and am receiving a message that my subscription payment failed. The reason is likely that I moved to a different address. But I have not been able to update my home address on your s...

Jspyer

Casual Listener

522 Views

2 replies

0 likes

Account
Premium
Subscription
  • 522 Views
  • 2 replies
  • 0 likes

Cherged me 2 times

Hi suscribed at premium but you charged me twice one 10 dls and 5 dls

Newbie

Hi suscribed at premium but you charged me twice one 10 dls and 5 dls

MarkPedersen

Roadie

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo canjear código

Ayer compre una tarjeta de regalo de Spotify premium, hoy intente cambiar el PIN y dice que nos a valido, que hago?

Newbie

Ayer compre una tarjeta de regalo de Spotify premium, hoy intente cambiar el PIN y dice que nos a valido, que hago?

Israel_saga1234

Newbie

23192 Views

4 replies

10 likes

  • 23192 Views
  • 4 replies
  • 10 likes

Charged 3 Times When Getting Premium

Hello, I recently joined Spotify premium via the discount for students. During this process, I was charged 3 separate times ($5 each). The first time (about a week ago) I went through the process, I did not have student verification on me and was cha...

Casual Listener

Hello,   I recently joined Spotify premium via the discount for students. During this process, I was charged 3 separate times ($5 each). The first time (about a week ago) I went thro...

nharpo97

Casual Listener

235 Views

2 replies

0 likes

  • 235 Views
  • 2 replies
  • 0 likes

Solved!! Account got hacked, Password and E-Mail got changed, need help!

Hey everyone. Like the title says, my account got hacked, the email and the password got changed, the only way i have access to this account is cause i`m logging in trough facebook.Normally i`m paying premium but the "hacker" changed it to "premium f...

Casual Listener

Hey everyone.   Like the title says, my account got hacked, the email and the password got changed, the only way i have access to this account is cause i`m logging in trough facebook. Normall...

Kapuzenwurm

Casual Listener

1691 Views

4 replies

0 likes

  • 1691 Views
  • 4 replies
  • 0 likes

Solved!! Reapply for Student Account

Hello,Ive had spotify for some time now but was unaware that I had to reapply for the student account. After looking up how it works I noticed that I would get an email with how to reapply. Thing is I never got the email to do that. Is there a differ...

Newbie

Hello, Ive had spotify for some time now but was unaware that I had to reapply for the student account. After looking up how it works I noticed that I would get an email with how to reapply. Thing i...

Maxim

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Me cobraron DOS VECES

Desde que me registré por $9 me cobraron dos veces. Me llegaron dos retiros por $9 con diferencia de 2 minutos. Ayer también me cobraron los $99 dos veces y en mi cuenta dice que sólo pagué una vez. ¿Dónde están mis otros $108?

Newbie

Desde que me registré por $9 me cobraron dos veces. Me llegaron dos retiros por $9 con diferencia de 2 minutos. Ayer también me cobraron los $99 dos veces y en mi cuenta dice que sólo pagué una vez. ...

DaveDenomolos

Roadie

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Solved!! Roku Spotify app: Playlists not an option anymore (playlists gone)

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick and there was no playlist option - just "search" an...

Casual Listener

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick ...

ljohnston

Casual Listener

39000 Views

147 replies

31 likes

Premium
  • 39000 Views
  • 147 replies
  • 31 likes

Solved!! Why my wife can´t joint the family subscription.

Can some one explain me why my wife can´t join to our family subscription.Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and use spotify. This service SUCKS!!

Newbie

Can some one explain me why my wife can´t join to our family subscription. Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and us...

fernibe

Newbie

1230 Views

2 replies

0 likes

  • 1230 Views
  • 2 replies
  • 0 likes

Family cant verify their accounts

I have a family subscription. But for some reason, when my family goes to verify thier accounts, and they ask for my info, such as address and zipcode, it tells them that its wrong. I have verified more than once that my info is correct.

Newbie

I have a family subscription. But for some reason, when my family goes to verify thier accounts, and they ask for my info, such as address and zipcode, it tells them that its wrong. I have verified m...

Robert_W

Community Legend

334 Views

1 replies

0 likes

Account
Premium
Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Multiple Family User listening at the same time

Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen to my music. Very frustrating.

Newbie

Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen ...

osornios

Spotify Star

475 Views

1 replies

0 likes

Account
Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Can I transfer songs and playlists from old premium acct to new family plan

I had a premium acct. thats still good for 20 days, I got a new family account and would like to transfer or share my songs and playlists from my old acct. to my new family plan, can I do that in some way ???

Newbie

I had a premium acct. thats still good for 20 days, I got a new family account and would like to transfer or share my songs and playlists from my old acct. to my new family plan, can I do that in som...

Jacob

Community Legend

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Cuenta

Me sale que nl puedo cambiar mi cuenta de gratis a Premium porque tienen un mal día los proveedores o mi tarjeta falla ??

Casual Listener

Me sale que nl puedo cambiar mi cuenta de gratis a Premium porque tienen un mal día los proveedores o mi tarjeta falla ??

Bryan0903

Casual Listener

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!! How do I Unsubscribe from the FREE subscription?

I entered my info for the free subscription because I could not otherwise see if what Spofify was offering was what I wanted. It turns out it is not for me. I would like to unsubscribe so my sign on information isn't on file for anyone to hijack. I c...

Visitor

I entered my info for the free subscription because I could not otherwise see if what Spofify was offering was what I wanted.  It turns out it is not for me.  I would like to unsubscribe so...

user-removed

Not applicable

1170 Views

2 replies

0 likes

  • 1170 Views
  • 2 replies
  • 0 likes

Family blocked out cannot get back in

I invited my wife and sons to participate in the family plan, but the suystem blocked the out and they cannot get back in. The system says it is iunable to verify that they live in the same place, which they do. What does everyone suggest? Thanks in ...

Casual Listener

I invited my wife and sons to participate in the family plan, but the suystem blocked the out and they cannot get back in. The system says it is iunable to verify that they live in the same place, wh...

OviiiOne

Community Legend

554 Views

1 replies

0 likes

Other
Premium
Subscription
  • 554 Views
  • 1 replies
  • 0 likes

Student Discount

I am a high school senior and am accepted to my college, have an email account with them and a student number, but cant get the student discount. How do i fix that?

Newbie

I am a high school senior and am accepted to my college, have an email account with them and a student number, but cant get the student discount. How do i fix that?

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes