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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353969 Views
  • 902 replies
  • 105 likes
  • Account
  • 353969 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152831 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152831 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88476 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88476 Views
  • 68 replies
  • 10 likes

New activitioncode

How i get from premium to a free account?I have a new activation code and i don't wont to lose my music listes.

  • Newbie
  • How i get from premium to a free account? I have a new activation code and i don't wont to lose my music listes.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Account deactivated

Hi there, a couple of weeks ago, Spotify took €9,99 of my bankaccount because I have a Premium Account, I didn't had a lot of money so I took the money back.When I eventually got my monthly payment, I made a transaction of €9,99 back to Spotify. I ex...

  • Newbie
  • Hi there, a couple of weeks ago, Spotify took €9,99 of my bankaccount because I have a Premium Account, I didn't had a lot of money so I took the money back. When I eventually got my monthly payment...
  • Maxim
  • Spotify Star
  • 698 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 698 Views
  • 1 replies
  • 0 likes

cannot login due to "being abroad" but I'm not abroad

Ok. Let's see if I can explain this coherently. I created a Facebook account that was "located in" Oslo Norway, I however am in Canada. While I was actually in Oslo on vacation tho I created a Spotify account linked to my Facebook account not realizi...

  • Newbie
  • Ok. Let's see if I can explain this coherently. I created a Facebook account that was "located in" Oslo Norway, I however am in Canada. While I was actually in Oslo on vacation tho I created a Spotif...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

You just registered in the community. Welcome to an amazing experience!

Hello, Today I received an e-mail from noreply-support@spotify.com.You just registered in the community. Welcome to an amazing experience! When I login to my account: Date Registered "yesterday". But I never registered to this message board. What hap...

  • Newbie
  • Hello,   Today I received an e-mail from noreply-support@spotify.com. You just registered in the community. Welcome to an amazing experience!     When I login to m...
  • StellaX
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • Account
  • 451 Views
  • 2 replies
  • 0 likes

Spotify abroad

Can not change the country.in the settings

  • Casual Listener
  • Can not change the country.in the settings
  • kejt_
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Solved!! Switching from individual to family account

hi there my daughter has a premium account which she is very protective of! i have recently started a family premium account and obviously its cheaper for her to be part of thati just want to check she wont lose any music and it will be a seamless tr...

  • Casual Listener
  • hi there   my daughter has a premium account which she is very protective of!  i have recently started a family premium account and obviously its cheaper for her to be part of that i j...
  • kalvaren
  • Casual Listener
  • 1478 Views
  • 5 replies
  • 0 likes
  • 1478 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problemas al vincular cuenta Facebook

Tengo una cuenta premium asociada a mi e-mail con un plan familiar.No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo tanto Spotify las considera como dos cuentas independientes...

  • Newbie
  • Tengo una cuenta premium asociada a mi e-mail con un plan familiar. No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo t...
  • MonicaM_Bogota
  • Roadie
  • 372 Views
  • 1 replies
  • 1 likes
  • 372 Views
  • 1 replies
  • 1 likes

Superuser Contribution Familiares desconectados de plan familiar

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista. Al intentar reactivarlos les envie d nuevo la inv...

  • Casual Listener
  • Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista...
  • MonicaM_Bogota
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Swedish!

Hello! I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version. While I wish I could speak fluent Swedish, unfortunately I cannot! I haven't be...

  • Casual Listener
  • Hello!   I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version.   While I wi...
  • CKorang
  • Casual Listener
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Solved!! change of country

Hello,I just signed up with a german proxy, but I'm french.In my settings, the only choice in the countries is Germany !How to change it ?

  • Casual Listener
  • Hello, I just signed up with a german proxy, but I'm french. In my settings, the only choice in the countries is Germany ! How to change it ?  
  • 2017spotifyd
  • Newbie
  • 931 Views
  • 8 replies
  • 0 likes
  • 931 Views
  • 8 replies
  • 0 likes

Spotify Connect/Random devices on my account?!

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password several times, including my Facebook password incas...

  • Newbie
  • This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password ...
  • SanjiSun
  • Newbie
  • 750 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 750 Views
  • 1 replies
  • 0 likes

Solved!! Wrong password while trying to cancel subscription

Hi, Today I took a Spotify Trial for Unlimited, but I just want to sit out these 30 days without automatic renewal. So I wanted to cancel my subscription, but I get the message that my password is wrong... My password is absolutely right, but how am ...

  • Casual Listener
  • Hi,   Today I took a Spotify Trial for Unlimited, but I just want to sit out these 30 days without automatic renewal. So I wanted to cancel my subscription, but I get the message that my passw...
  • Shortyshape
  • Casual Listener
  • 2823 Views
  • 25 replies
  • 0 likes
  • 2823 Views
  • 25 replies
  • 0 likes

Superuser Contribution Facebook Connect not working

I'm trying to connect my facebook account to spotify, but everytime I get the following errors: Oops! Something went wrong, please try again or check out our help areaSorry there has been a temporary error, please try again later.It said that this wa...

  • Casual Listener
  • I'm trying to connect my facebook account to spotify, but everytime I get the following errors:  Oops! Something went wrong, please try again or check out our help area Sorry there has been a...
  • testificate
  • Casual Listener
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripcion cancelada sin reembolso de pago

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscripción, mi spotify ha pasado a ser free pero no se me...

  • Casual Listener
  • Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscrip...
  • MonicaM_Bogota
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Which e-mail does my acc have?

Hello,I am writing from another account.My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to send their email to reset my password.I need this accoun...

  • Newbie
  • Hello, I am writing from another account. My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to s...
  • KatesHere
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Cant add songs to playlist anymore

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and there is no add to playlist button either. Please ...

  • Casual Listener
  • I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 182 Views
  • 1 replies
  • 0 likes

Problema con mi metodo de pago

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que mi tarjeta no esta bloqueada y que tenia que ponerm...

  • Casual Listener
  • Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que ...
  • Esther1970
  • Newbie
  • 270 Views
  • 6 replies
  • 0 likes
  • Premium
  • 270 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

  • Newbie
  • Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..
  • Aimee_T
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I accidentally linked my FB account to this account, now I can't login to Spotify

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't log into my spotify account at all. I unlinked the account...

  • Newbie
  • I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't lo...
  • Aimee_T
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Access To Artist Page

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that others have released on Spotify. It has come to my attention ...

  • Newbie
  • Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that other...
  • Maxim
  • Spotify Star
  • 1439 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1439 Views
  • 1 replies
  • 0 likes