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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396562 Views
  • 944 replies
  • 107 likes
  • Account
  • 396562 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170561 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170561 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98850 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98850 Views
  • 68 replies
  • 10 likes

Solved!! Problems logging in Android app.

Hello, I'm having some problems when logging in to the Android app on a new device.I'm using an account that's not integrated with Facebook. However, when I try to log in with my Spotify account credentials, I receive the following error:"You do not ...

  • Regular
  • Hello, I'm having some problems when logging in to the Android app on a new device. I'm using an account that's not integrated with Facebook. However, when I try to log in with my Spotify account cr...
  • DaianeStelzner
  • Regular
  • 2384 Views
  • 8 replies
  • 0 likes
  • 2384 Views
  • 8 replies
  • 0 likes

Random Vietnamese Songs Keep Playing

Hi, Every once in a while, when a song is over, a random Vietnamese song will play. Sometimes it's an entire album. It stays in my daily mix. When I hit the next button nothing happens. It's like it's the last song of all time and it's not going anyw...

  • Newbie
  • Hi,   Every once in a while, when a song is over, a random Vietnamese song will play. Sometimes it's an entire album. It stays in my daily mix. When I hit the next button nothing happens. It's...
  • 362 Views
  • 0 replies
  • 1 likes
  • 362 Views
  • 0 replies
  • 1 likes

Cambiar dirección con cuenta vinculada a facebook

Hola a todos,hoy en la mañana nos desvincularona toda mi familia de la cuenta familiar que abrimos y al tratar de unirnos de nuevo,nos dice que la dirección agregada no coincide con la de la persona que contrató el plan (mi hermano mayor) ,y cuando t...

  • Casual Listener
  • Hola a todos,hoy en la mañana nos desvincularona toda mi familia de la cuenta familiar que abrimos y al tratar de unirnos de nuevo,nos dice que la dirección agregada no coincide con la de la persona ...
  • cadmielp
  • Roadie
  • 1506 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1506 Views
  • 5 replies
  • 0 likes

Can't change country on free trial?

Want to update to premium from trial but can't change country???

  • Casual Listener
  • Want to update to premium from trial but can't change country???
  • osornios
  • Spotify Star
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Solved!! como activar plan Family para que no se cobre dos veces en un mes

Hola, actualmente tengo spotify premium , y mis padres spotify premium por tres meses. Me gustaria activar el plan family pero me preocupa que si ya he recibido el cobro de los 9.99 de este mes al hacerlo se me añadan unos 14.99 en el mismo mes.¿si l...

  • Newbie
  • Hola, actualmente tengo spotify premium , y mis padres spotify premium por tres meses. Me gustaria activar el plan family pero me preocupa que si ya he recibido el cobro de los 9.99 de este mes al ha...
  • osornios
  • Spotify Star
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

How do I turn off suggested tracks???

I have a Premium account however when I was playing Spotify through my Sonos speaker earlier tonight I kept getting a suggested track after only one song on my chosen playlist had played... I tried different playlists and also tried queueing up songs...

  • Regular
  • I have a Premium account however when I was playing Spotify through my Sonos speaker earlier tonight I kept getting a suggested track after only one song on my chosen playlist had played... I tried d...
  • andyspur71
  • Newbie
  • 6587 Views
  • 6 replies
  • 0 likes
  • 6587 Views
  • 6 replies
  • 0 likes

Solved!! I put the family code in the wrong account

Hello, my cousin sent me the link to register my account into the premium family account but when I inserted the code I was logged in my brother's account and I didn't see. Now, is there any chance to disactivate my brother's account from the family ...

  • Casual Listener
  • Hello, my cousin sent me the link to register my account into the premium family account but when I inserted the code I was logged in my brother's account and I didn't see. Now, is there any chance t...
  • Bittencourt
  • Spotify Star
  • 779 Views
  • 3 replies
  • 0 likes
  • 779 Views
  • 3 replies
  • 0 likes

Not sure if I signed up with Vodafone right

So I signed up for Premium deal at Xmas for 3 months at 10 euro. In March money came out of my account. I just joined with Vodafone and part of the deal is Spotify Premium. Now I have cancelled my subscription to spoify premium through the site and s...

  • Casual Listener
  • So I signed up for Premium deal at Xmas for 3 months at 10 euro. In March money came out of my account.  I just joined with Vodafone and part of the deal is Spotify Premium. Now I have cancelle...
  • osornios
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally unlink my facebook to my Spotify

So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private.So i was wondering how do i get it back :(. The old spotify account is...

  • Newbie
  • So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private. So i was wonderin...
  • osornios
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Android trouble logging in

Hey,I have a one+ android phone, I've recently reinstalled Spotify and when trying to log in it told me I couldn't log in with Facebook, I wasn't trying to but it won't let me log in with email and password. I tried resetting my password, uninstallin...

  • Casual Listener
  • Hey, I have a one+ android phone, I've recently reinstalled Spotify and when trying to log in it told me I couldn't log in with Facebook, I wasn't trying to but it won't let me log in with email and...
  • osornios
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo agregar a mi novia a plan familiar si vive en panama y yo en mexico?

contrate el plan familiar, para darle una cuenta premium a mi novia que en este momento esta viviendo en panama, y yo me encuentro en mexico, y no me permite agregarla a la cuenta premium

  • Newbie
  • contrate el plan familiar, para darle una cuenta premium a mi novia que en este momento esta viviendo en panama, y yo me encuentro en mexico, y no me permite agregarla a la cuenta premium
  • user-removed
  • Not applicable
  • 1020 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1020 Views
  • 2 replies
  • 0 likes

Loging in

I go to log into my Spotify and put in my information then it says an account with that email has been created

  • Newbie
  • I go to log into my Spotify and put in my information then it says an account with that email has been created
  • Tom
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

I have a spotify premium account and I have tried to log in with facebook to add my friends list to spotify but I am not able to because it appears a message which informs about a temporal error. I keep trying everyday and I cant link the facebook ac...

  • Casual Listener
  • I have a spotify premium account and I have tried to log in with facebook to add my friends list to spotify but I am not able to because it appears a message which informs about a temporal error. I k...
  • VictorLL
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tarjeta perdida

Buenas tardes.En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me mandó un correo explicándolo.Así pues metí los datos de...

  • Newbie
  • Buenas tardes. En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me ma...
  • ROBERTO3036
  • Newbie
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

transfer music to another account

Hey there!I am thinking of subscribing to another premium account as my local wifi service provider is offering a discount on premium accounts. is it possible to transfer all my music and playlists into this new account and cancel my current subscrip...

  • Newbie
  • Hey there! I am thinking of subscribing to another premium account as my local wifi service provider is offering a discount on premium accounts. is it possible to transfer all my music and playlists...
  • Sebasty
  • Spotify Star
  • 7114 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7114 Views
  • 2 replies
  • 0 likes

Log in

I can't log into my Spotify account. Told me my password was incorrect so I tried to reset it and so I do a new password and when I hit the submit button it tells me that my form has timed out. I've done this 4 times with the same results. I can't fi...

  • Newbie
  • I can't log into my Spotify account. Told me my password was incorrect so I tried to reset it and so I do a new password and when I hit the submit button it tells me that my form has timed out. I've ...
  • Tom
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

Hi, I was previously a part of a family subscription plan. But when the admin added another family member to the plan, I did not receive an email to verify my address and hence got kicked out. I got sent an invite link again but an error message popp...

  • Newbie
  • Hi,  I was previously a part of a family subscription plan. But when the admin added another family member to the plan, I did not receive an email to verify my address and hence got kicked out....
  • ZullyB
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Account hacked: continued

It's been over 24 hours and I haven't received any help from spotify still. My account email was changed twice, I responded to the first email. My account was upgraded and charged for family premium, and there are three users that I keep deleting fro...

  • Regular
  • It's been over 24 hours and I haven't received any help from spotify still. My account email was changed twice, I responded to the first email. My account was upgraded and charged for family premium,...
  • EthanS1
  • Community Legend
  • 234 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Public playlists just work random

When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un Windows, Android and IOS as well. This is very annoing. Pl...

  • Visitor
  • When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un W...
  • user-removed
  • Not applicable
  • 185 Views
  • 2 replies
  • 0 likes
  • Premium
  • 185 Views
  • 2 replies
  • 0 likes

Wrong email

Made an account and activiated premium however I logged out of the account accidentally and now I am paying for an account that I don't have access to as I don't know the email address.

  • Newbie
  • Made an account and activiated premium however I logged out of the account accidentally and now I am paying for an account that I don't have access to as I don't know the email address. 
  • iamandyhill
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes