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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 299 Views
  • 0 replies
  • 6 likes
  • Security
  • 299 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436250 Views
  • 971 replies
  • 108 likes
  • Account
  • 436250 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193895 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193895 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106353 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106353 Views
  • 70 replies
  • 11 likes

Can't access my account via user name.

I log in via Facebook on my phone, when I tried to log in on a different device using my user name and password, none of my albums were saved, also it doesn't show that my account is premium. On my phone however via Facebook my account is premium and...

  • Casual Listener
  • I log in via Facebook on my phone, when I tried to log in on a different device using my user name and password, none of my albums were saved, also it doesn't show that my account is premium. On my p...
  • Ianknibbs66
  • Casual Listener
  • 438 Views
  • 6 replies
  • 0 likes
  • 438 Views
  • 6 replies
  • 0 likes

Conta Família

Fiz a conta família para eu e minha família e enviei os convites mas depois foram cancelados dizendo que não moram na mesma casa, nos temos duas casa pois somo filhos de casal separados e cada um tem uma nova família, então temos duas casa e duas fam...

  • Newbie
  • Fiz a conta família para eu e minha família e enviei os convites mas depois foram cancelados dizendo que não moram na mesma casa, nos temos duas casa pois somo filhos de casal separados e cada um tem...
  • Bittencourt
  • Spotify Star
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

When I am listening to music, it will randomly change song to something completely different such a Disney music, and it will say listening on device SM-G920F. I don't know who that is or what it is but it's becoming frustrating. If someone else is u...

  • Newbie
  • When I am listening to music, it will randomly change song to something completely different such a Disney music, and it will say listening on device SM-G920F. I don't know who that is or what it is ...
  • megsglover
  • Casual Listener
  • 657 Views
  • 7 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 657 Views
  • 7 replies
  • 1 likes

User name showing up wrong.

Account shows it is right on the website. Not on app. I unhooked from Facebook weeks ago. Any ideas?

  • Casual Listener
  • Account shows it is right on the website. Not on app. I unhooked from Facebook weeks ago. Any ideas?
  • jrhilland
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Re: Spotify message icon missing

Is there any way to access our old messages? I had a bunch of important info in there and now it's just gone! Thanks.

  • Casual Listener
  • Is there any way to access our old messages? I had a bunch of important info in there and now it's just gone! Thanks.
  • gwydon
  • Casual Listener
  • 433 Views
  • 4 replies
  • 0 likes
  • 433 Views
  • 4 replies
  • 0 likes

Account hacked?

I see a foreign cellphone that on my account music listening.I have already registered devices on everything and created a new Facebook password.but I see this phone still in the equipment.what can I do???

  • Casual Listener
  • I see a foreign cellphone that on my account music listening. I have already registered devices on everything and created a new Facebook password. but I see this phone still in the equipment. what...
  • ArchimedesMP
  • Newbie
  • 421 Views
  • 5 replies
  • 1 likes
  • 421 Views
  • 5 replies
  • 1 likes

Solved!! Can't login to web player when logged into spotify application on another computer

My windows machine at work has the spotify application on it. I'm logged in there but the computer is off. I'm at home and want to log into the web player from my mac. I can log in but nothing will play. I'm notified that I'm logged into another comp...

  • Casual Listener
  • My windows machine at work has the spotify application on it. I'm logged in there but the computer is off. I'm at home and want to log into the web player from my mac. I can log in but nothing w...
  • beingandtruth
  • Casual Listener
  • 460 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 460 Views
  • 3 replies
  • 0 likes

NEED TO DELETE MY ACCOUNT

A Facebook error has occured. Please try again. I'm sick and tired of seeing this message ok. Just delete my account so I can use my e-mail to create a new one.My facebook : https://www.facebook.com/FormulaicSquid15435PLEASE Delete my account i'm des...

  • Visitor
  • A Facebook error has occured. Please try again. I'm sick and tired of seeing this message ok. Just delete my account so I can use my e-mail to create a new one. My facebook : https://www.face...
  • anahihernandez
  • Newbie
  • 335 Views
  • 3 replies
  • 0 likes
  • Account
  • 335 Views
  • 3 replies
  • 0 likes

Disconnect websites linked to spotify

Hi,I accepted to link my spotify account with several playlists conversion websites. How can I break this link from Spotify?Thanks in advance.

  • Casual Listener
  • Hi, I accepted to link my spotify account with several playlists conversion websites. How can I break this link from Spotify? Thanks in advance.
  • Maxim
  • Spotify Star
  • 11041 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 11041 Views
  • 1 replies
  • 0 likes

Get out from a family account

Hey! I want to get out from a family account but I don't have the moderator's contact. What can I do?

  • Casual Listener
  • Hey! I want to get out from a family account but I don't have the moderator's contact. What can I do?
  • Maxim
  • Spotify Star
  • 2285 Views
  • 1 replies
  • 0 likes
  • Account
  • 2285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify canceló mi cuenta

Hola, ayer por la tarde venía escuchando mis playlists, en eso recibí un correo diciendo que Spotify había dado de baja mi cuenta por un problema de pago, no creo que tuviera que llegar a eso,, en todo caso solo tendría que dejarme en modo free, solo...

  • Casual Listener
  • Hola, ayer por la tarde venía escuchando mis playlists, en eso recibí un correo diciendo que Spotify había dado de baja mi cuenta por un problema de pago, no creo que tuviera que llegar a eso,, en to...
  • Aimee_T
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
  • 278 Views
  • 1 replies
  • 0 likes

Trouble logging in on laptop

Hello, when I try logging into my account on my laptop it will sighn me in for around 5 seconds and than send me back to te login page and say the password was incorrect. I know its not and even tested with passwords I knew were incorrect to see what...

  • Casual Listener
  • Hello,         when I try logging into my account on my laptop it will sighn me in for around 5 seconds and than send me back to te login page and say the password was incorrect....
  • Ejkull
  • Casual Listener
  • 173 Views
  • 1 replies
  • 0 likes
  • Login
  • 173 Views
  • 1 replies
  • 0 likes

Account blocked?

Dear spotify guys, I have a problem. It looks like my spotify account is blocked. When i try to login it says that my username or password is not correct. But, i login via facebook and i'm 100% sure it's correct. What i think the problem is is this; ...

  • Casual Listener
  • Dear spotify guys,   I have a problem. It looks like my spotify account is blocked. When i try to login it says that my username or password is not correct.    But, i login via fac...
  • Learsidavid
  • Casual Listener
  • 9923 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 9923 Views
  • 5 replies
  • 0 likes

Superuser Contribution how to stop premium subscription

i forgot my password and the email address that i use in registration.My facebook account is registered in different spotify account.So my problem is.i want to stop my premium subscription.my mode of payment is paypal.since i cant figure out my passw...

  • Visitor
  • i forgot my password and the email address that i use in registration. My facebook account is registered in different spotify account. So my problem is.i want to stop my premium subscription.my mod...
  • Aimee_T
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

I had my account fixed after it was hacked and in the process it was disconnected from Facebook. In trying to reconnect it with Facebook I get the message "Sorry there has been a temporary error, please try again later." Any help in fixing this would...

  • Newbie
  • I had my account fixed after it was hacked and in the process it was disconnected from Facebook. In trying to reconnect it with Facebook I get the message "Sorry there has been a temporary error, ple...
  • arsandranatac
  • Casual Listener
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Password Reset

Cannot reset password. The function says please enter email without a space, which I have done. I'm lost and confused why Spotify isn't sending me the reset link.

  • Newbie
  • Cannot reset password. The function says please enter email without a space, which I have done. I'm lost and confused why Spotify isn't sending me the reset link.
  • Robert_W
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Login
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Podcasts in Poland

Hello Community,I have my Spotify account for Poland. Are the podcasts available already? Seems like no, as I can't find them under "Browse". Any updates on when podcasts become available in Poland? Thanks!!

  • Newbie
  • Hello Community, I have my Spotify account for Poland. Are the podcasts available already? Seems like no, as I can't find them under "Browse". Any updates on when podcasts become available in Poland...
  • Maxim
  • Spotify Star
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Someone changed my main Spotify premium account email

A few days ago I noticed that I received an email stating that my Spotify account email had changed. Normally I would ignore this thinking it was a scam but When I tried to log in it kept saying my information was incorrect. After attempting to do a ...

  • Newbie
  • A few days ago I noticed that I received an email stating that my Spotify account email had changed. Normally I would ignore this thinking it was a scam but When I tried to log in it kept saying my i...
  • Robert_W
  • Community Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Help needed, Can't log in...

My account is on auto-login on both my computor and phone so the password stays the same but two days ago when I opened the app I came to the login page and when I tried to log in it said that either the account or password was wrong. But nothing has...

  • Newbie
  • My account is on auto-login on both my computor and phone so the password stays the same but two days ago when I opened the app I came to the login page and when I tried to log in it said that either...
  • Robert_W
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Lost all my starred songs!

Just a week ago I lost all my starred songs! I need som help...

  • Casual Listener
  • Just a week ago I lost all my starred songs! I need som help...
  • wachlibidi
  • Regular
  • 12357 Views
  • 250 replies
  • 0 likes
  • 12357 Views
  • 250 replies
  • 0 likes