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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 197394 Views
  • 720 replies
  • 63 likes
  • Account
  • 197394 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1101846 Views
  • 118 replies
  • 106 likes
  • Account
  • 1101846 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55112 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55112 Views
  • 58 replies
  • 8 likes

Switch Student Discount to new account

I created a spotify account and had the student subscription but it wouldn't link to my facebook page so I cancelled the subscription AND account, and created a new one via Facebook. Now, however, it won't allow me to get the student discount because...

  • Newbie
  • I created a spotify account and had the student subscription but it wouldn't link to my facebook page so I cancelled the subscription AND account, and created a new one via Facebook.  Now, howev...
  • LordRollin
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Charged, then cancelled

my subscription was set to renew today (03-03-17) and it did, charging ~11USD. i had planned to cancel before then but forgot. when i saw the charge in my paypal summary, i cancelled the subscription right away, and i haven't used spotify at all this...

  • Newbie
  • my subscription was set to renew today (03-03-17) and it did, charging ~11USD. i had planned to cancel before then but forgot. when i saw the charge in my paypal summary, i cancelled the subscri...
  • LordRollin
  • Community Legend
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Huge Charge

I Got Charged An extra Fee Of $30 Along With My Monthly Charge And I'm not Sure Why? Help please

  • Newbie
  • I Got Charged An extra Fee Of $30 Along With My Monthly Charge And I'm not Sure Why? Help please
  • KatesHere
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

how to actually contact spotify????

Every month my credit card gets charged for 2 accounts but my family has checked every email account we have and we can't locate the second account anywhere--therefore we can't cancel it

  • Newbie
  • Every month my credit card gets charged for 2 accounts but my family has checked every email account we have and we can't locate the second account anywhere--therefore we can't cancel it 
  • KatesHere
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Can't Renovate Premium Family

Guys, I've done the Premium Family, however part of my family aren't living on the same house, my sister have done it and put my ID and my mother's ID too. On the first month was ok, we payed it. When we were renovating it, on the second month, an er...

  • Newbie
  • Guys, I've done the Premium Family, however part of my family aren't living on the same house, my sister have done it and put my ID and my mother's ID too. On the first month was ok, we payed it. Whe...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 92 Views
  • 1 replies
  • 0 likes

Spotify says my globe number is not valid

Im from the Philippines and i recently just changed my number and tried paying using prepaid load to renew my subscription. The problem is it keeps on saying that an error occurs

  • Newbie
  • Im from the Philippines and i recently just changed my number and tried paying using prepaid load to renew my subscription. The problem is it keeps on saying that an error occurs
  • LordRollin
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Closing account

Hello, Today my 3-month deal ended, which caused a new payment for 9,99. Which is okay. After I'd receive a message from my bank which said the payment was done. I checked Spotify Account and it said my account ended at 01-04-2017; due to the new pay...

  • Casual Listener
  • Hello,   Today my 3-month deal ended, which caused a new payment for 9,99. Which is okay.  After I'd receive a message from my bank which said the payment was done. I checked Spotify Acc...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Payment

So I normally pay for the college student premium and that usually only charges me around 5 dollars but this month it charged me 10.71 is there any way I can contact anyone as to why they charged me that?

  • Casual Listener
  • So I normally pay for the college student premium and that usually only charges me around 5 dollars but this month it charged me 10.71 is there any way I can contact anyone as to why they charged me ...
  • KatesHere
  • Community Legend
  • 180 Views
  • 4 replies
  • 0 likes
  • 180 Views
  • 4 replies
  • 0 likes

Solved!! Cannot see address in my account

Hi! I am having problems with finding my address for my Family account. I was invited to a Family account by a family member, I accepted, but now he got an email that there is something wrong with my address. But I cannot go and check because I can't...

  • Newbie
  • Hi! I am having problems with finding my address for my Family account. I was invited to a Family account by a family member, I accepted, but now he got an email that there is something wrong with my...
  • Maxim
  • Spotify Star
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked

Hi Spotify, It's been 36 hours my account has been hacked while I immediately responded to the notification of my email change from Spotify. I reported in that I didn't change my email, neither the password to this email account-details-changed@spoti...

  • Casual Listener
  • Hi Spotify,   It's been 36 hours my account has been hacked while I immediately responded to the notification of my email change from Spotify. I reported in that I didn't change my email, ne...
  • Maxim
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
  • 208 Views
  • 3 replies
  • 0 likes

Payment/Account

I started with the free 3 months and should now have student premium but instead I was charged for a regular premium account. I want student and my refund.

  • Casual Listener
  • I started with the free 3 months and should now have student premium but instead I was charged for a regular premium account. I want student and my refund.
  • natute009
  • Newbie
  • 151 Views
  • 4 replies
  • 0 likes
  • 151 Views
  • 4 replies
  • 0 likes

Superuser Contribution cannot login

Hey guys my account is broke i thinki want to login and spotify tells me this is the wrong passwordi check my phone ps4 and ipad no chance to login. i dont know what to do i write the support but the dont reply memy account is also linked with facebo...

  • Newbie
  • Hey guys  my account is broke i think i want to login and spotify tells me this is the wrong password i check my phone ps4 and ipad no chance to login.  i dont know what to do i write t...
  • Melody
  • Community Manager
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 89 Views
  • 1 replies
  • 0 likes

My college is now not recognized after a year of the student discount?

I've had the student discount for a year and when I go to renew they will not accept my college because it doesn't accept federal funds...it is a small Catholic college (Christendom College) and I am a poor college student. It seems unfair that I can...

  • Newbie
  • I've had the student discount for a year and when I go to renew they will not accept my college because it doesn't accept federal funds...it is a small Catholic college (Christendom College) and I am...
  • ItsJamesJ
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Unable to access family account

I have had to reset my mobile phone today. When I reinstalled Spotify and logged in it shows free account rather than premium for family which I have. I am using the correct login cause I used it on my ipad. I have tried uninstalling the app several ...

  • Casual Listener
  • I have had to reset my mobile phone today. When I reinstalled Spotify and logged in it shows free account rather than premium for family which I have. I am using the correct login cause I used it on ...
  • ItsJamesJ
  • Community Legend
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

iDeal payment system for the Netherlands

Error trying to use ideal payment cant get past this screen to select a bank

  • Casual Listener
  • Error trying to use ideal payment cant get past this screen to select a bank
  • Clinterr
  • Casual Listener
  • 89 Views
  • 2 replies
  • 0 likes
  • 89 Views
  • 2 replies
  • 0 likes

Solved!! Facebook account hacked !

Hello,My Facebook account vas been hacked and I Need to transfer my playlists and premium account from my old Spotify account (linked to my FB) to the new one.Can you help me please?Gaia

  • Casual Listener
  • Hello, My Facebook account vas been hacked and I Need to transfer my playlists and premium account from my old Spotify account (linked to my FB) to the new one. Can you help me please? Gaia
  • gaiamontauti
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Solved!! Unable to upgrade to Premium

I am trying to upgrade to premium and every different way i try i keep getting an error. Oh no!Something has gone wrong!But don't be sad.You can try again a little bit later. Am i the only one seeing this?Is there anywhere that spotify report probelm...

  • Casual Listener
  • I am trying to upgrade to premium and every different way i try i keep getting an error.    Oh no! Something has gone wrong! But don't be sad. You can try again a little bit later. &n...
  • babajuma
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Device password

Hi,i am trying to generate a device password, but after clicking on the link in the email i received, i get the message that something went wrong. I can see this behavior since two days now, anyone else facing this problem? What can i do?

  • Newbie
  • Hi, i am trying to generate a device password, but after clicking on the link in the email i received, i get the message that something went wrong. I can see this behavior since two days now, anyone...
  • ItsJamesJ
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjetas de regalo

Hola buenos días, he comprado una tarjeta de regalo para regalar a un amigo pero a pesar de que ya me han hecho el cobro del pago no he recibido ningun mail ni la persona a la que se lo he regalado.Un saludo

  • Newbie
  • Hola buenos días, he comprado una tarjeta de regalo para regalar a un amigo pero a pesar de que ya me han hecho el cobro del pago no he recibido ningun mail ni la persona a la que se lo he regalado. ...
  • Annsuite
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes