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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396582 Views
  • 944 replies
  • 107 likes
  • Account
  • 396582 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170570 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170570 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98854 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98854 Views
  • 68 replies
  • 10 likes

Premium is not working

I've been charged two times last month and I got refound half the money.But my premium account is not working,why?

  • Newbie
  • I've been charged two times last month and I got refound half the money. But my premium account is not working,why?
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

I've been charged twice for months

I have requested that my premium account be closed. I have emailed my request and would appreciate confirmation ASAP. today's date is 04/22/17 @ 7:28 a. m.

  • Newbie
  • I have requested that my premium account be closed. I have emailed my request and would appreciate confirmation ASAP. today's date is 04/22/17 @ 7:28 a. m.
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Boleto

Existe a possibilidade de pagar via boleto a conta para universitários?

  • Visitor
  • Existe a possibilidade de pagar via boleto a conta para universitários?
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

How do I take my premium accont out of shuttle play mode

For some reason all of my music library's are play my music in shuttle play mode - I am a premium account holder and this should not automatically be happening. Please tell me how to shut this mode off.

  • Newbie
  • For some reason all of my music library's are play my music in shuttle play mode - I am a premium account holder and this should not automatically be happening.   Please tell me how to shut this...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Error finding facebook friends with associated account

Hi, I'm getting an error when I try to use the "find friends" option button in the right sidebar saying "We're sorry but we can't load the friends list" or something similar.I had a free account opened with my facebook account, then I created a new a...

  • Newbie
  • Hi, I'm getting an error when I try to use the "find friends" option button in the right sidebar saying "We're sorry but we can't load the friends list" or something similar. I had a free account op...
  • MattSuda
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Premium Account nd all Playlists are gone because of pressing the Button: "Disconnect from Facebook"

Hello. I think I've made a huge mistake. I was browsing through the settings of Spotify on Windows and then I saw the Button "Disconnect from Facebook". I thought " Yeah cool I can cancel the connection to facebook." After smashing the button, music ...

  • Visitor
  • Hello.   I think I've made a huge mistake. I was browsing through the settings of Spotify on Windows and then I saw the Button "Disconnect from Facebook". I thought " Yeah cool I can cancel th...
  • Tom
  • Community Legend
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

"This track is not available. Why? I do have premium account.

From one day to another, many of the songs on my latest playbill disappeared on my mobile. When I log on to spotify on my computer the songs are grey and when I try the play them Spotify says "This track is not available. If you have the file on your...

  • Casual Listener
  • From one day to another, many of the songs on my latest playbill disappeared on my mobile. When I log on to spotify on my computer the songs are grey and when I try the play them Spotify says "This t...
  • user-removed
  • Not applicable
  • 7423 Views
  • 34 replies
  • 2 likes
  • 7423 Views
  • 34 replies
  • 2 likes

Third party services doesn't recognize my playlists

I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the message "Sorry, I couldn't find your playlists". I also tried ...

  • Visitor
  • I usually sort the track order in my playlists using the third party service Sort Your Music. It have always worked until recently. My playlists doesn't show up anymore, instead I get the messag...
  • user-removed
  • Not applicable
  • 266 Views
  • 2 replies
  • 0 likes
  • Other
  • 266 Views
  • 2 replies
  • 0 likes

Charged for premium and didnt want to pay

Please help! I was charged on my card for premium and I didn't want to pay

  • Newbie
  • Please help! I was charged on my card for premium and I didn't want to pay
  • MattSuda
  • Spotify Star
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 299 Views
  • 2 replies
  • 0 likes

Release Radar SUCKS. How do i revert back

I used to get emails detailing the releases of the artists saved in library. Now all I get is an email with the release radar. How do I revert back to the old email settings

  • Newbie
  • I used to get emails detailing the releases of the artists saved in library. Now all I get is an email with the release radar. How do I revert back to the old email settings
  • MattSuda
  • Spotify Star
  • 690 Views
  • 1 replies
  • 2 likes
  • Other
  • 690 Views
  • 1 replies
  • 2 likes

14 days abroad. Can t log in anymore

Hi i moved away from new zealand over a months ago and i changed the country on my account (updated italy). But still can t log in for the limit of the 14 days abroad. Any idea why?

  • Newbie
  • Hi i moved away from new zealand over a months ago and i changed the country on my account (updated italy). But still can t log in for the limit of the 14 days abroad. Any idea why?
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problems using email on Samsung S8

It doesn't seem possible to login to spotify on my new Samsung S8.I don't use Facebook to login, but use the emailadress and password instead. However, the app indicates that there's no Facebook account linked to my account (which is correct) but the...

  • Casual Listener
  • It doesn't seem possible to login to spotify on my new Samsung S8. I don't use Facebook to login, but use the emailadress and password instead. However, the app indicates that there's no Facebook ac...
  • Epete11
  • Casual Listener
  • 674 Views
  • 3 replies
  • 0 likes
  • Login
  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card got charged, no student or premium status was obtained.

I just updated to student disscount and my card was charged. But the premium was not activated.I got forwarded to some site where i had to send proof of my student status and after doing so, nothing happened. It just says they will contact me or what...

  • Visitor
  • I just updated to student disscount and my card was charged. But the premium was not activated. I got forwarded to some site where i had to send proof of my student status and after doing so, noth...
  • MaryS
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Windows Laptop related some problem and its solution

[Solutions] Windows 10 Won't Install/Boot from USB ISO - Error Code 0x80070570. Possibly you didn't get a decent duplicate of the Windows 10 ISO record, which will bring about blunder code 0x80070570.2. Have no clue about how to introduce Windows 10 ...

  • Newbie
  • [Solutions] Windows 10 Won't Install/Boot from USB ISO - Error Code 0x80070570 . Possibly you didn't get a decent duplicate of the Windows 10 ISO record, which will bring about blunder code 0x800705...
  • nickjones91472
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Re: 1 of my playlists got deleted?

i followed all the steps to recover my disappeared playlist , but once i've selected the "recover" nothin happened in my account and the playlist diseappeared even doesn't exist any more in the recover playlist menu. what to do ? i'm talking about my...

  • Newbie
  • i followed all the steps to recover my disappeared playlist , but once i've selected the "recover" nothin happened in my account and the playlist diseappeared even doesn't exist any more in the recov...
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

503 Service Unavailable

I can't log in, I get: 503 Service UnavailableWhen I try to follow a link to Spotify support to email this in, I get503 Service UnavailableI am unable to use Spotify or contact Spotify with one exception. I can use Spotify from inside my Sonos app.

  • Casual Listener
  • I can't log in, I get:  503 Service Unavailable When I try to follow a link to Spotify support to email this in, I get 503 Service Unavailable I am unable to use Spotify or contact Spotify w...
  • JohnWSMarvin
  • Casual Listener
  • 6426 Views
  • 2 replies
  • 0 likes
  • 6426 Views
  • 2 replies
  • 0 likes

Move Spark spotify premium to another account

I currently have my Spark spotify premium linked to one spotify account but would like to transfer it to another one. What is the process for doing this?

  • Newbie
  • I currently have my Spark spotify premium linked to one spotify account but would like to transfer it to another one. What is the process for doing this?
  • sckiwi1
  • Newbie
  • 2652 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 2652 Views
  • 4 replies
  • 0 likes

Can't log in to my Spotify

Ok so how, I don't why but my Facebook account got disabled. Now I can't log into Spotify. My spotify count was a premium account and had hundreds of songs on it. How can I fix this?

  • Newbie
  • Ok so how, I don't why but my Facebook account got disabled. Now I can't log into Spotify. My spotify count was a premium account and had hundreds of songs on it. How can I fix this?
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

cree cuenta con FB y no me aparece correo asociado.

Cuando hice mi cuenta de Spotify tenía en fb un correo que ya estoy dejando de usar, cambie mi correo de fb y spotify no cambió el correo de mi cuenta, era molesto porque loa recibos de premium no llegaban a mi cuenta actual y al querer hacer cuenta ...

  • Casual Listener
  • Cuando hice mi cuenta de Spotify tenía en fb un correo que ya estoy dejando de usar, cambie mi correo de fb y spotify no cambió el correo de mi cuenta, era molesto porque loa recibos de premium no ll...
  • cadmielp
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
  • 444 Views
  • 1 replies
  • 0 likes

Log-in problem

I have recently lost my phone and i think someone has changed my contact email address and password. i can still get acess by logging in with facebook but i cannot change the password and get back my acc since that i am not the user of the current em...

  • Newbie
  • I have recently lost my phone and i think someone has changed my contact email address and password.  i can still get acess by logging in with facebook but i cannot change the password and get ...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes