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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334752 Views
  • 890 replies
  • 105 likes
  • Account
  • 334752 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147709 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147709 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86001 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86001 Views
  • 68 replies
  • 9 likes

Solved!! I'm not receiving my reset email! Logged out

I forgot the password to my account, and I tried resetting it, it says that it sent the reset email to me but I haven't got it.

  • Casual Listener
  • I forgot the password to my account, and I tried resetting it, it says that it sent the reset email to me but I haven't got it.   
  • brunobaby30010
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Solved!! Account Disabled

My account was recently disabled as a result of failed payment.In the email I got from Spotify, it stated thus - "Your payment provider recently recalled an unauthorised payment for Spotify Premium. We’ve now returned the funds, and disabled your Spo...

  • Casual Listener
  • My account was recently disabled as a result of failed payment. In the email I got from Spotify, it stated thus - "Your payment provider recently recalled an unauthorised payment for Spotify Premi...
  • EthanS1
  • Community Legend
  • 1070 Views
  • 3 replies
  • 0 likes
  • Account
  • 1070 Views
  • 3 replies
  • 0 likes

Hacked Facebook

Just earlier this week my facebook was hacked (my passwords are changed, and someone is using my photos as their own) and all of the three-party platforms who were associated with it has now received a password changed. Seeing that my Spotify account...

  • Newbie
  • Just earlier this week my facebook was hacked (my passwords are changed, and someone is using my photos as their own) and all of the three-party platforms who were associated with it has now received...
  • EthanS1
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • Account
  • 536 Views
  • 1 replies
  • 0 likes

Spotify Premium Sorunu

Yeni hesap açtım premium satın aldım premiumum gelmedi yardım edin. 2 kere ödeme yaptım

  • Newbie
  • Yeni hesap açtım premium satın aldım premiumum gelmedi yardım edin. 2 kere ödeme yaptım
  • Maxim
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 190 Views
  • 3 replies
  • 0 likes

Superuser Contribution Went from premium to a family account, after today we are suddenly on "free"

Hi there!Pretty much the title of the post; for a long time I was the only user of Spotify in the household, but ever since my family got more tablets going they have been into Spotify aswell. So after a long time I decided to change my premium to a ...

  • Casual Listener
  • Hi there! Pretty much the title of the post; for a long time I was the only user of Spotify in the household, but ever since my family got more tablets going they have been into Spotify aswell. So...
  • FabianS_Bogota
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Sem acesso

Não consigo ter acesso a minha conta Spotify nem através do Facebook e nem via login. Via Facebook da o erro 404 e via login diz que já criei uma conta com esse e-mail. Porém estou na opção entrar e não em criar conta.

  • Newbie
  • Não consigo ter acesso a minha conta Spotify nem através do Facebook e nem via login. Via Facebook da o erro 404 e via login diz que já criei uma conta com esse e-mail. Porém estou na opção entrar e ...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium is updated on Globe but Spotify app says I still need to pay

So I just paid for spotify premium via globe and the spotify app still says that I have to pay to enjoy Spotify Premium.I'm very frustrated.At first, i attempted to pay for premium using the spotify app, so I typed in my mobile number and patiently w...

  • Newbie
  • So I just paid for spotify premium via globe and the spotify app still says that I have to pay to enjoy Spotify Premium. I'm very frustrated. At first, i attempted to pay for premium using the spot...
  • FabianS_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family

Hi, I've subscribed to Spotify Family here in the Philippines. After a month, my family members were removed from my group and now I still can't get them in with the invite links available when I add them. They were asked to input our address, but it...

  • Newbie
  • Hi, I've subscribed to Spotify Family here in the Philippines. After a month, my family members were removed from my group and now I still can't get them in with the invite links available when I add...
  • FabianS_Bogota
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar: se olvido confirmar el domicilio

Buenas Noches, todos vivimos en mismo domicilio tenia 5 subcuentas, pero no vieron el correo de solicitaba los datos de confirmación del domicilio y regresaron a las cuentas basicas los volvi a dar de alta como subcuentas.... les pide los datos del d...

  • Newbie
  • Buenas Noches, todos vivimos en mismo domicilio tenia 5 subcuentas, pero no vieron el correo de solicitaba los datos de confirmación del domicilio y regresaron a las cuentas basicas los volvi a dar d...
  • FabianS_Bogota
  • Roadie
  • 670 Views
  • 1 replies
  • 1 likes
  • 670 Views
  • 1 replies
  • 1 likes

Solved!! How can I change privacy settings so my playlist doesn't appear on Google search engine pages?

When details of my spotify account appear in Google, recent songs I've played are also there. Is there a way to not have these public?

  • Newbie
  • When details of my spotify account appear in Google, recent songs I've played are also there.  Is there a way to not have these public?
  • PilotAC
  • Community Legend
  • 1122 Views
  • 1 replies
  • 1 likes
  • 1122 Views
  • 1 replies
  • 1 likes

Solved!! Can't log in with

I can't log in with my Facebook Account. This is just a Problem of the Spotify App.

  • Casual Listener
  • I can't log in with my Facebook Account. This is just a Problem of the Spotify App.
  • user-removed
  • Not applicable
  • 954 Views
  • 11 replies
  • 3 likes
  • Account
    Login
  • 954 Views
  • 11 replies
  • 3 likes

Por favor, ingresa el mes de vencimiento

Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento"La información es correcta y ya he intentado cambiando de navegador. L plataforma que uso es android

  • Newbie
  • Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento" La información es correcta y ya he intentado cambiando de nave...
  • Bittencourt
  • Spotify Star
  • 3488 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
  • 3488 Views
  • 5 replies
  • 1 likes

Importing playlist

I first created with my facebook, and just opened a new account with a user name and password for my PC and wanted to know how to get my saved playlist over to my new account..

  • Casual Listener
  • I first created with my facebook, and just opened a new account with a user name and password for my PC and wanted to know how to get my saved playlist over to my new account..
  • drw2207
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

How to change the home adress in Spotify Family?

Unfortunately I made a mistake entering our physical adress in Spotify family and misspelled the street. Where can I change the adress?Thank you.

  • Newbie
  • Unfortunately I made a mistake entering our physical adress in Spotify family and misspelled the street. Where can I change the adress? Thank you.  
  • YYNN
  • Newbie
  • 676 Views
  • 3 replies
  • 0 likes
  • 676 Views
  • 3 replies
  • 0 likes

Recover music that I had in NYC and cannot have at home :(

Hello there!!! I just moved back from NYC, where I had all my music in Spotify... and I m now in Bogota and cannot access my music!!! it doesnt appear any of the songs that I had saved!!... does anyone knows what to do??

  • Newbie
  • Hello there!!! I just moved back from NYC, where I had all my music in Spotify... and I m now in Bogota and cannot access my music!!! it doesnt appear any of the songs that I had saved!!... does anyo...
  • KatesHere
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Family

Hi, Im trying to change my subscription fron Premium to Family. My current mode of payment is thru my Postpaid acct. When I tried to subscribe to Family, I dont see the option to pay thru mobile. How do I upgrade and still use the same mode of pament...

  • Newbie
  • Hi, Im trying to change my subscription fron Premium to Family. My current mode of payment is thru my Postpaid acct. When I tried to subscribe to Family, I dont see the option to pay thru mobile. How...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¡Vaya! Algo ha salido mal. Inténtalo de nuevo o visita nuestra zona de ayuda.

mi cuenta funcionaba normal mente pero cuando quise entrar me aparecio este mensaje(¡Vaya! Algo ha salido mal. Inténtalo de nuevo o visita nuestra zona de ayuda.) , ingrese mi contraseña y mi usuario correctamente y me paso esto .trate de cambiar mi ...

  • Newbie
  • mi cuenta funcionaba normal mente pero cuando quise entrar me aparecio este mensaje(¡Vaya! Algo ha salido mal. Inténtalo de nuevo o visita nuestra zona de ayuda.) , ingrese mi contraseña y mi usuario...
  • Rafasantoy
  • Newbie
  • 4633 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 4633 Views
  • 2 replies
  • 0 likes

60 days trial

Hello,I receive a email 2 days ago for the 60 days trial, but today when i tried to do the subscription it only appears 30 days trial, did the offer expire or it is some bug from the browser?

  • Newbie
  • Hello, I receive a email 2 days ago for the 60 days trial, but today when i tried to do the subscription it only appears 30 days trial, did the offer expire or it is some bug from the browser?
  • tinavmedeiros
  • Newbie
  • 335 Views
  • 1 replies
  • 7 likes
  • 335 Views
  • 1 replies
  • 7 likes

Solved!! Ads in Spanish

I am offended and annoyed to be hearing ads in Spanish play through Spotify. Why is Spotify assuming that I speak Spanish? The official language of this country is English, and I don't want to be hearing anything except English served up to me in pub...

  • Newbie
  • ...o be hearing anything except English served up to me in public platforms.  Ads are annoying enough, although understood when I am not paying for this service.  I understand many people in t...
  • jfw52889
  • Casual Listener
  • 4750 Views
  • 4 replies
  • 9 likes
  • Free
    Other
  • 4750 Views
  • 4 replies
  • 9 likes