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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4264 Views
  • 0 replies
  • 9 likes
  • Security
  • 4264 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462964 Views
  • 974 replies
  • 110 likes
  • Account
  • 462964 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204865 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204865 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112782 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112782 Views
  • 72 replies
  • 12 likes

Superuser Contribution Updated Email in Facebook, but not updated in Spotify

As the title suggested I update my email on my FB account, but Spoty wont update to my new email. It keeps telling me to update it on FB to update it on my account. But after a few days, it hasn`t updated to the new email.

  • Newbie
  • As the title suggested I update my email on my FB account, but Spoty wont update to my new email. It keeps telling me to update it on FB to update it on my account. But after a few days, it hasn`t up...
  • MonicaM_Bogota
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Facebook issue

I no longer have access to my Facebook account that has the Spotify account log in credentials. How do I remove this without accessing Facebook?

  • Newbie
  • I no longer have access to my Facebook account that has the Spotify account log in credentials. How do I remove this without accessing Facebook?
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Discos descargados se borran

Buenas,mi problema es este llevo desde diciembre con una cuenta premium,tengo bastantes discos descargados y bastantes listas de canciones descargas(Para escuchar cuando no tenga wifi) Alrededor de hace un par de semanas se me borran salen en mis álb...

  • Newbie
  • Buenas,mi problema es este llevo desde diciembre con una cuenta premium,tengo bastantes discos descargados y bastantes listas de canciones descargas(Para escuchar cuando no tenga wifi) Alrededor de h...
  • osornios
  • Spotify Star
  • 1323 Views
  • 1 replies
  • 0 likes
  • 1323 Views
  • 1 replies
  • 0 likes

Spotify App log in

Guten Tag,Ich habe leider das problem, das ich mich in der Spotify App nicht mehr anmelden kann. Sobald ich meine E-Mail Adresse und Passwort eingebe kommt folgende Nachricht:"Du hast kein Spotify Konto, das mit deinem Facebook Konto verbunden ist. W...

  • Newbie
  • Guten Tag, Ich habe leider das problem, das ich mich in der Spotify App nicht mehr anmelden kann. Sobald ich meine E-Mail Adresse und Passwort eingebe kommt folgende Nachricht: "Du hast kein Spotif...
  • Maxim
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Can't sign up my daughter (family premium user)

Hi! I'm trying to sign up my daughter to Spotify so that I can invite her to our family account.She is not a Facebook user so we have tried to sign up with email. However after filling in all required fields and press ingRegister, nothing happens esc...

  • Casual Listener
  • Hi!   I'm trying to sign up my daughter to Spotify so that I can invite her to our family account. She is not a Facebook user so we have tried to sign up with email. However after f...
  • osornios
  • Spotify Star
  • 361 Views
  • 3 replies
  • 0 likes
  • Account
  • 361 Views
  • 3 replies
  • 0 likes

Refund request

Hi, I would like a refund request for my spotify account. I canceled my subscription today, but was billed today for the new month. Thank you.

  • Newbie
  • Hi, I would like a refund request for my spotify account. I canceled my subscription today, but was billed today for the new month.    Thank you.
  • Jazzlenique
  • Newbie
  • 868 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 868 Views
  • 10 replies
  • 0 likes

Solved!! track person using my spotify

hi, i've lost my phone quite a few months ago, but recently i've noticed someone kept using my spotify to play songs and also using the same phone model that i lost. issit possible to track down that **bleep**? if not, please help me do something abo...

  • Newbie
  • hi, i've lost my phone quite a few months ago, but recently i've noticed someone kept using my spotify to play songs and also using the same phone model that i lost. issit possible to track down that...
  • ruipgv
  • Music Fan
  • 71426 Views
  • 1 replies
  • 0 likes
  • Account
  • 71426 Views
  • 1 replies
  • 0 likes

Solved!! Spotify customer support sucks

I signed up for the free trial of Spotify a few months ago. I figured it was as advertised - a thirty day trial. Today I discover that Spotify has, in fact, been charging me for the service over the past few months, and this last payment overdrew me ...

  • Newbie
  • I signed up for the free trial of Spotify a few months ago. I figured it was as advertised - a thirty day trial. Today I discover that Spotify has, in fact, been charging me for the service over the ...
  • user-removed
  • Not applicable
  • 7515 Views
  • 57 replies
  • 13 likes
  • 7515 Views
  • 57 replies
  • 13 likes

Não consigo cancelar minha conta

Sou assinante do Premium e tentei cancelar, porem entrei em minha conta e ao clicar em ASSINATURA aparece a mensagem: "Não foi possível processar o pagamento da sua assinatura." porem o mesmo encontra-se em dia. De qualquer forma, não há opção para c...

  • Newbie
  • Sou assinante do Premium e tentei cancelar, porem entrei em minha conta e ao clicar em ASSINATURA aparece a mensagem: "Não foi possível processar o pagamento da sua assinatura." porem o mesmo en...
  • Bittencourt
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! I'm being charged for a sunscription that I don't have.

I mistakenly signed up for Spotify Student. I thought that an email I received said Spotify Premium was $4.99 per month so I signed on and I filled out the credit card information and submitted it. Next, a page came up saying it needed to verify my s...

  • Casual Listener
  • I mistakenly signed up for Spotify Student. I thought that an email I received said Spotify Premium was $4.99 per month so I signed on and I filled out the credit card information and submitted it. N...
  • Yourgules2
  • Newbie
  • 1694 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 1694 Views
  • 7 replies
  • 0 likes

Login issues with Premium

Unable to login premium account from iPhone app. It works on android and iPad.Tried reinstalling app multiple times.Ever since I purchased premium this has been an issue.

  • Newbie
  • Unable to login premium account from iPhone app. It works on android and iPad. Tried reinstalling app multiple times. Ever since I purchased premium this has been an issue.
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

already part of a family subscription

I am trying to invite family members to my new family subscription, but when they go to accept the invite it says they are already part of this or another family subscription. They are not. What is happening?

  • Newbie
  • I am trying to invite family members to my new family subscription, but when they go to accept the invite it says they are already part of this or another family subscription.  They are not.&nbs...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Sorting on iphone

Hello, I recently created a new account and am using the Family Premium Plan.I have a problem with the sorting of my playlist for some reason.On my Mac I can sort my playlist as I like (by recently added), but on my phone every time I sort my playlis...

  • Newbie
  • Hello,  I recently created a new account and am using the Family Premium Plan. I have a problem with the sorting of my playlist for some reason. On my Mac I can sort my playlist as I like (by...
  • 1198281434
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Age limit with Family Premium?

We added Family Premium so that our child (10 years old) could use Spotify. But still it says she is too young. What's the age limit for Family Premium? I can't find any information on this in Spotify web pages.

  • Casual Listener
  • We added Family Premium so that our child (10 years old) could use Spotify. But still it says she is too young. What's the age limit for Family Premium? I can't find any information on this in Spotif...
  • AiriVesikko
  • Newbie
  • 2520 Views
  • 4 replies
  • 0 likes
  • 2520 Views
  • 4 replies
  • 0 likes

Playlists

I got a question - why when I enter to "World" or "Poland" and any other playlist TOP 50 I got this view?

  • Visitor
  • I got a question - why when I enter to "World" or "Poland" and any other playlist TOP 50 I got this view?
  • Hubo
  • Community Legend
  • 262 Views
  • 5 replies
  • 0 likes
  • Account
  • 262 Views
  • 5 replies
  • 0 likes

Country settings cannot be changed unless you start a subcription

I got a 12 month promo code that is only available in TR. We would like to use it on a FR account (which results in error). When I contacted support, they said that I should update my country settings via updating my subcription by adding a payment.T...

  • Casual Listener
  • I got a 12 month promo code that is only available in TR. We would like to use it on a FR account (which results in error). When I contacted support, they said that I should update my country setting...
  • forsvinnen
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 317 Views
  • 2 replies
  • 0 likes

Spotify, what are you doing about this latest security breach?

http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/ I woke up to find an email this morning at 1:44am ET that somebody had changed my email address to one that clearly was not mi...

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  • Newbie
  • http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/   I woke up to find an email this morning at 1:44am ET that somebody...
  • _scott
  • Casual Listener
  • 742 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 742 Views
  • 7 replies
  • 0 likes

you have taken money from me and i want it back

In February, I canceled my spotify account. But they have taken money from my bank account now for 4 months. I have not used spotify that time and I want to back up my money

  • Newbie
  • In February, I canceled my spotify account. But they have taken money from my bank account now for 4 months. I have not used spotify that time and I want to back up my money
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
  • 185 Views
  • 1 replies
  • 0 likes

payment

i noticed the past couple months, i've been getting charged twice for my subscription. it takes 9.99 out one day and then a couple days later i get another charge for 9.99.

  • Newbie
  • i noticed the past couple months, i've been getting charged twice for my subscription. it takes 9.99 out one day and then a couple days later i get another charge for 9.99. 
  • Hubo
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Log in glitch

Recently I logged out of my account and when I tried to "log in" not "create a account" the bar said, " log in failed, account already made woth this email. What can I do?

  • Casual Listener
  • Recently I logged out of my account and when I tried to "log in" not "create a account" the bar said, " log in failed, account already made woth this email. What can I do?
  • Hubo
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes