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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 176820 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 176820 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11584 Views
  • 6 replies
  • 11 likes
  • Security
  • 11584 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517289 Views
  • 986 replies
  • 113 likes
  • Account
  • 517289 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126278 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126278 Views
  • 74 replies
  • 12 likes

Superuser Contribution Transferir playlist para nova conta

Boa tarde, Eu gostaria de mover minha playlist da conta : charck_augusto@hotmail.com para a conta charck.augusto@gmail.com Obrigado.

  • Visitor
  • Boa tarde,   Eu gostaria de mover minha playlist da conta : charck_augusto@hotmail.com para a conta charck.augusto@gmail.com   Obrigado.
  • FabianS_Bogota
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Country and payment update dont update

Hi, since I moved to canada I have changed the payment information and change the country info from the same page. My account did not update and I still get billed on the old visa card. any idea?

  • Casual Listener
  • Hi,   since I moved to canada I have changed the payment information and change the country info from the same page.   My account did not update and I still get billed on the old v...
  • Maxim
  • Spotify Star
  • 386 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 386 Views
  • 5 replies
  • 0 likes

Facebook, cant see friends

Hello,I have a new spotify account and i have tried too log in and see my friends playlists. I can login, but when i am logged in I cant see my friends. On my old account i have logged out but i can still see my facebook friends.Any way to solve it? ...

  • Casual Listener
  • Hello, I have a new spotify account and i have tried too log in and see my friends playlists. I can login, but when i am logged in I cant see my friends. On my old account i have logged out but i ca...
  • helpme28
  • Casual Listener
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

BOLETO

ESTOU TENTANDO RENOVAR MINHA ASSINATURA NO BOLETO, PORÉM ESTÁ OCORRENDO ERRO NO PROCESSO ( PAGINA ). COLOCO TODOS OS MEUS DADOS, PORÉM NÃO CONCLUI. MEU USUÁRIO É O TBUOZZI. COMO PROCEDER?

  • Casual Listener
  • ESTOU TENTANDO RENOVAR MINHA ASSINATURA NO BOLETO, PORÉM ESTÁ OCORRENDO ERRO NO PROCESSO ( PAGINA ). COLOCO TODOS OS MEUS DADOS, PORÉM NÃO CONCLUI.   MEU USUÁRIO É O TBUOZZI.   COMO PRO...
  • Bittencourt
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Community notification issue

Not clear where to post this as the issue is about this Community tool itself rather than Spotify.I see a flag that I have a new notification in Community. When I click on the icon, I get a new window, but a red box is displayed in the middle saying:...

  • Roadie
  • Not clear where to post this as the issue is about this Community tool itself rather than Spotify. I see a flag that I have a new notification in Community.  When I click on the icon, I&nb...
  • JulianFletcher
  • Roadie
  • 686 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 686 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problem inloggning

Hej, Min gamla telefon har gått sönder och ska nu logga in på min nya. Men när jag skriver in mitt användarnamn ewafor så får jag inte mail om nytt lösenord. Har kollat skräpposten och finns inget där heller. Men om jag loggar in via facebook så funk...

  • Newbie
  • Hej,   Min gamla telefon har gått sönder och ska nu logga in på min nya. Men när jag skriver in mitt användarnamn ewafor så får jag inte mail om nytt lösenord. Har kollat skräpposten och finns...
  • FabianS_Bogota
  • Roadie
  • 781 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 781 Views
  • 1 replies
  • 0 likes

can't find the play button

I just purchased spotify and when I log in there is no place to play the music. No green play button. Can annyone help?

  • Newbie
  • I just purchased spotify and when I log in there is no place to play the music.  No green play button.  Can annyone help?  
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Fake Spotify subscriptions

I spotted on one YouTube channel where they offer free Spotify code generators that will help you to unlock the subscription. Is this legit? They claim how the codes they offer don't violate Spotify AB terms of service. Where can I report something l...

  • Gig Goer
  • I spotted on one YouTube channel where they offer free Spotify code generators that will help you to unlock the subscription. Is this legit? They claim how the codes they offer don't violate Spotify ...
  • Maxim
  • Spotify Star
  • 1503 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
    Unlimited
  • 1503 Views
  • 1 replies
  • 0 likes

Falsches Facebookkonto

Hab mich mit den falschen Facebookkonto bei Spotify angemeldet und kann mich jetzt nicht neu anmelden weil ich bereits autorisiert bin. Ein Artikel auf der Hilfeseite sagt dass man auf Social bei den Einstellungen gehen soll und auf von Facebook tren...

  • Casual Listener
  • Hab mich mit den falschen Facebookkonto bei Spotify angemeldet und kann mich jetzt nicht neu anmelden weil ich bereits autorisiert bin. Ein Artikel auf der Hilfeseite sagt dass man auf Social bei den...
  • HetzeFetze
  • Roadie
  • 794 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 794 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium to student

Hi, I already have spotify premium but since a while someone told me I could pay less because I am a student. My premium is linked with my paypal I tried to switch over to student, but I am only able to pay it with a credit card which I don't have. H...

  • Newbie
  • Hi,   I already have spotify premium but since a while someone told me I could pay less because I am a student. My premium is linked with my paypal   I tried to switch over to student, ...
  • Melody
  • Spotify
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution My activity doesn't show up on the Friend Activity sidebar?

I'm an artist on Spotify and ever since I merged my personal account with my artist account, my activity doesn't show up on the Friend Activity sidebar for people who follow me. Does anyone have a solution? I have the publish my activity to friends t...

  • Regular
  • I'm an artist on Spotify and ever since I merged my personal account with my artist account, my activity doesn't show up on the Friend Activity sidebar for people who follow me. Does anyone have a so...
  • Melody
  • Spotify
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
  • 568 Views
  • 1 replies
  • 0 likes

Solved!! Unable to use Spotify in Japan

I used to live in States, but I live Japan now. I deleted my old account that I was using in States and made a new one. However, the new account just stopped working and it says "you have an hour of free listening remaining. Enjoy 15 hours of free li...

  • Newbie
  • I used to live in States, but I live Japan now. I deleted my old account that I was using in States and made a new one. However, the new account just stopped working and it says "you have an hour of ...
  • Maxim
  • Spotify Star
  • 2157 Views
  • 1 replies
  • 0 likes
  • 2157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with email or facebook

I'm returning to Spotify after not using it for a long time. I tried to login with my email, but forgot my password, so I tried to reset it. When I tried that, it told me that I should try logging in with Facebook based on my email address. BUt when ...

  • Visitor
  • I'm returning to Spotify after not using it for a long time.  I tried to login with my email, but forgot my password, so I tried to reset it. When I tried that, it told me that I should try logg...
  • Melody
  • Spotify
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

spotify premium 3 months offer

hi! I just tried to sign up for spotify premium - I used my work email address. However once I had created a password etc then the firewall at work shut down the browser....when I tried to continue the process on another device it says " account alre...

  • Newbie
  • hi! I just tried to sign up for spotify premium - I used my work email address. However once I had created a password etc then the firewall at work shut down the browser....when I tried to continue t...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stopped working last night and I can't login into my account. Please help!

23 may 2017, is there any technical problem with Spotify? It stopped working last night and doesn't allow me to login

  • Casual Listener
  • 23 may 2017, is there any technical problem with Spotify? It stopped working last night and doesn't allow me to login 
  • 32russellhill
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • Login
  • 464 Views
  • 2 replies
  • 0 likes

Receipts

Dear Spotify. Is it possible to get receipts older than the 10 months that are available at the receipt page? Bl. Jakob Rosendahl

  • Newbie
  • Dear Spotify.   Is it possible to get receipts older than the 10 months that are available at the receipt page?   Bl. Jakob Rosendahl
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

I upgraded to premium and still is the free version?

So i upgraded free version to premium and i paid it allready but its still free version with advertises... what to do? And is this really the only way to get some answers? Like there no customerservice in this company?

  • Newbie
  • So i upgraded free version to premium and i paid it allready but its still free version with advertises... what to do? And is this really the only way to get some answers? Like there no customerservi...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my country in Spotify settings

When I go to accounts, the only country that I can set to is he US. I currently reside in South Korea, and Spotify mobile can't play any sons until I change my country. Plz help!

  • Casual Listener
  • When I go to accounts, the only country that I can set to is he US. I currently reside in South Korea, and Spotify mobile can't play any sons until I change my country. Plz help!
  • Maxim
  • Spotify Star
  • 536 Views
  • 3 replies
  • 0 likes
  • Account
  • 536 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesnt work in Germany

Hello Spotify.I bought spotify premium from slovakia for my sister in germany.The "error" message is: Der Gutscheincode, den Du eingegeben hast, ist ungültig in Deinem Land.Something like: she can't use it there.Is there any way to solve this? I real...

  • Casual Listener
  • Hello Spotify. I bought spotify premium from slovakia for my sister in germany. The "error" message is: Der Gutscheincode, den Du eingegeben hast, ist ungültig in Deinem Land. Something like: ...
  • Nabela
  • Casual Listener
  • 811 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 811 Views
  • 2 replies
  • 0 likes

Not getting Premium although subscribed to Premium

I started a trial subscription of Spotify Premium but the Spotify application on my PC says I'm using the free version, and I'm getting ads. When making the subscription, I logged into Spotify using my Facebook credentials. After subscribing, I reali...

  • Casual Listener
  • I started a trial subscription of Spotify Premium but the Spotify application on my PC says I'm using the free version, and I'm getting ads.   When making the subscription, I logged into Spoti...
  • raives
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes