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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440862 Views
  • 968 replies
  • 108 likes
  • Account
  • 440862 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195916 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195916 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107065 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107065 Views
  • 70 replies
  • 11 likes

artist login after verification

Hello, I recently requested Access to my artist page going through my personal account. I see today that my artist page is now verified with the blue check. How do I login to manage the artist page?

  • Casual Listener
  • Hello, I recently requested Access to my artist page going through my personal account. I see today that my artist page is now verified with the blue check. How do I login to manage the artist page?
  • Maxim
  • Spotify Star
  • 5971 Views
  • 3 replies
  • 1 likes
  • 5971 Views
  • 3 replies
  • 1 likes

Reset password

I forgot my password and tried to reset it with the reset button and the after I entered my new password it tells me that my form had expired. Please help.

  • Newbie
  • I forgot my password and tried to reset it with the reset button and the after I entered my new password it tells me that my form had expired. Please help.
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Deleted Facebook created account

I have deleted my Facebook account and now am unable to access my original Spotify account. I had to create this account to post a thread here since my original Spotify account is "already in use." I contacted spotify support twice but haven't had an...

  • Visitor
  • I have deleted my Facebook account and now am unable to access my original Spotify account. I had to create this account to post a thread here since my original Spotify account is "already in use." I...
  • user-removed
  • Not applicable
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Solved!! Artist verification not working

Hey, I'm trying to get access to my spotify artist page "Lux Holm"I made it to the last step of verification, where i need to write my artist name and then click on "NEXT", unfortunatelly, the "NEXT" button isn't working, it should be green, but it's...

  • Casual Listener
  • Hey, I'm trying to get access to my spotify artist page "Lux Holm" I made it to the last step of verification, where i need to write my artist name and then click on "NEXT", unfortunatelly, the "NEX...
  • LuxHolm
  • Casual Listener
  • 1808 Views
  • 2 replies
  • 0 likes
  • 1808 Views
  • 2 replies
  • 0 likes

Solved!! Set Device Password

I am currently trying to set a device password but it wont allow me to. I keep getting the message "We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support....

  • Newbie
  • I am currently trying to set a device password but it wont allow me to.   I keep getting the message "We're sorry, your email address was not available, please try to log out, log back in and ...
  • maarcoss
  • Regular
  • 24333 Views
  • 50 replies
  • 4 likes
  • Account
  • 24333 Views
  • 50 replies
  • 4 likes

Mudar meio de pagamento do cartão pro Boleto

Preciso transferir meu meio de pagamento do cartão pro boleto pois o cartão foi canceladoO que faço? Cancelo a conta e faço outra? Entro em contato com a equipe? Alguma configuração específica?

  • Newbie
  • Preciso transferir meu meio de pagamento do cartão pro boleto pois o cartão foi cancelado O que faço? Cancelo a conta e faço outra? Entro em contato com a equipe? Alguma configuração específica?
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Solved!! How can I find my account creation date?

Where in my account details page can I find out when I signed up for Spotify? Thanks.

  • Visitor
  • Where in my account details page can I find out when I signed up for Spotify? Thanks.
  • user-removed
  • Not applicable
  • 20747 Views
  • 2 replies
  • 1 likes
  • Account
  • 20747 Views
  • 2 replies
  • 1 likes

Spotify in Danish language

Hi Why cant I choose DANISH language ? (or HOW do I do it ?)This has been asked by other users for 2-3 years now...

  • Newbie
  • Hi   Why cant I choose DANISH language ?  (or HOW do I do it ?) This has been asked by other users for 2-3 years now...
  • 254 Views
  • 0 replies
  • 0 likes
  • Account
  • 254 Views
  • 0 replies
  • 0 likes

Accounts help

Ok I signed up a new phone through Rogers it's supposed to give me 2 years free with 3 accounts I've made mine but I can't setup another profile when I try it asked for cc info then said I'm already signed up. I can't find a number to actually call s...

  • Casual Listener
  • Ok I signed up a new phone through Rogers it's supposed to give me 2 years free with 3 accounts I've made mine but I can't setup another profile when I try it asked for cc info then said I'm already ...
  • Robert_W
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Can't log in phone

My account had recently been messed with. All my playlists were deleted and a couple hundred new songs were added. I logged on online and shut all devices offline and reset password. Now when I try and log my phone in it says. "Login failed. You have...

  • Newbie
  • My account had recently been messed with. All my playlists were deleted and a couple hundred new songs were added. I logged on online and shut all devices offline and reset password. Now when I try a...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Logging in

I have the Spotify app and when I go to log in part and enter my username and pw it's just says I've created already with this email ? But I'm using the log in part not create an account

  • Newbie
  • I have the Spotify app and when I go to log in part and enter my username and pw it's just says I've created already with this email ? But I'm using the log in part not create an account
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Problem with playback

Hi can you help me, when playing song the stop half way through, eny ideas

  • Casual Listener
  • Hi can you help me, when playing song the stop half way through, eny ideas
  • musiccornercv
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Change email

I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still the old Email and I cant log in with the new one. W...

  • Casual Listener
  • I want to change my email adress from my spotify account. So I changed it in Facebook and its working in Facebook, now I have my new Email there. But Spotify doesnt update my account. There is still ...
  • musiccornercv
  • Roadie
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

"Sorry there has been a temporary error, please try again later."

I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?

  • Composer
  • I've tried multiple times to get my spotify connected with my facebook but it doesn't work! What should I do?
  • MattSuda
  • Spotify Star
  • 3025 Views
  • 4 replies
  • 0 likes
  • Other
  • 3025 Views
  • 4 replies
  • 0 likes

Betaling is niet gelukt

Hallo, 17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt.De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal.Ik heb toen middels Ideal de betaling rond gemaakt.Ik zag net dat 19 april 2017 he...

  • Casual Listener
  • Hallo,   17 april 2017 kreeg ik de melding van Spotify dat de betaling niet was gelukt. De enige mogelijkheid om dit alsnog te betalen was via creditcard, PayPal of Ideal. Ik heb toen middel...
  • MattSuda
  • Spotify Star
  • 1631 Views
  • 5 replies
  • 1 likes
  • 1631 Views
  • 5 replies
  • 1 likes

Account not active, can't log in, still charged

Hi, I've been trying to log into spotify on the play store app, but I got an error saying password or email is wrong. So I clicked forgotten password and put in my email, I then got an error saying my email isn't associated with an active account, bu...

  • Casual Listener
  • Hi,   I've been trying to log into spotify on the play store app, but I got an error saying password or email is wrong. So I clicked forgotten password and put in my email, I then got an error...
  • MattSuda
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 313 Views
  • 3 replies
  • 0 likes

Someone else is using my account!

I saw the post of the week this week about accounts being hacked and wondered if anyone else has noticed a piggyback user? I often see that tunes have been played on my account that are not my taste and am pretty sure that someone is riding my premiu...

  • Newbie
  • I saw the post of the week this week about accounts being hacked and wondered if anyone else has noticed a piggyback user? I often see that tunes have been played on my account that are not my taste ...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Log-in nicht mehr möglich (seit auslandsaufenthalt)

Ich kann mich seit einem 5-wöchigen englandaufenthalt nicht mehr in der iphone-app anmelden. Meldung: Es exisitert bereits ein Konto mit meiner Email-Adresse.Jedoch kann ich mich auf der spotify-website ohne probleme anmelden und als land ist auch de...

  • Casual Listener
  • Ich kann mich seit einem 5-wöchigen englandaufenthalt nicht mehr in der iphone-app anmelden. Meldung: Es exisitert bereits ein Konto mit meiner Email-Adresse. Jedoch kann ich mich auf der spotify-we...
  • MattSuda
  • Spotify Star
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Cannot Log Into Spotify via Web or Android

Hey everyone, as of yesterday I was automatically logged off of Spotify on my mobile device (Android) and have since been unable to log back in. I log in using facebook and have tried to remove it from my facebook apps settings, reinstalling Spotify,...

  • Regular
  • Hey everyone, as of yesterday I was automatically logged off of Spotify on my mobile device (Android) and have since been unable to log back in. I log in using facebook and have tried to remove it fr...
  • franny3
  • Newbie
  • 468 Views
  • 4 replies
  • 2 likes
  • Login
  • 468 Views
  • 4 replies
  • 2 likes