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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286804 Views

529 replies

34 likes

Account
Free
  • 286804 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540022 Views

990 replies

114 likes

Account
  • 540022 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129579 Views

74 replies

12 likes

Account
Login
Premium
  • 129579 Views
  • 74 replies
  • 12 likes

Superuser Contribution can´t see playlist and can´t log out

Can´t see my playlist at the computer and can´t log out from my account at my computer.How do I fix it?

Newbie

Can´t see my playlist at the computer and can´t log out from my account at my computer. How do I fix it?

FabianS_Bogota

Roadie

207 Views

1 replies

0 likes

Account
Login
  • 207 Views
  • 1 replies
  • 0 likes

Algún teléfono de contacto?

Necesito dar de baja mi pago por tarjeta de crédito nativa y no hay teléfono a donde llamar. Urgente

Newbie

Necesito dar de baja mi pago por tarjeta de crédito nativa y no hay teléfono a donde llamar. Urgente

QUIERO12345

Newbie

2959 Views

3 replies

0 likes

  • 2959 Views
  • 3 replies
  • 0 likes

Superuser Contribution Forgotten username

Hello, about a year ago I made a Spotify account and never made it premium. Well about 6 months later I made a premium account that I had been using until today. I bought a new phone and I can't remember the password for the premium account, whenever...

Newbie

Hello, about a year ago I made a Spotify account and never made it premium. Well about 6 months later I made a premium account that I had been using until today. I bought a new phone and I can't reme...

FabianS_Bogota

Roadie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone, new app but cant login

I've just got a new phone so downloaded the app and i cant seem to login. I cant seem to do anything, i cant click the sign up button or the login button. I cant click on anything. Ive tried deleting and re downloading the app several times but the s...

Newbie

I've just got a new phone so downloaded the app and i cant seem to login. I cant seem to do anything, i cant click the sign up button or the login button. I cant click on anything. Ive tried deleting...

FabianS_Bogota

Roadie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update payment method for premium

Hi, I'm trying to update my payment method for premium, and having trouble. When I go in to enter my card information, there is no area to enter my 3 digit code, but when i try to submit it is saying I need to enter it. Help?

Casual Listener

Hi, I'm trying to update my payment method for premium, and having trouble. When I go in to enter my card information, there is no area to enter my 3 digit code, but when i try to submit it is saying...

Aquariuschick68

Casual Listener

274 Views

2 replies

0 likes

Account
  • 274 Views
  • 2 replies
  • 0 likes

Profile Name wont change after FB link

i started with a free account which i have just upgraded to premuim, i then decided i probably should link it to my Facebook profile aswell as my username is a bit childish and i didn't want friends to get used to seeing it on there feed however even...

Newbie

i started with a free account which i have just upgraded to premuim, i then decided i probably should link it to my Facebook profile aswell as my username is a bit childish and i didn't want friends ...

ClaraJaneSmith

Newbie

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes

Porque ya no me deja descargar playlist

Porque si soy premium ya no me deja descargar más playlist, me dice que tengo que borrar de las que ya tengo descargadas para que se descarguen las nuevas?

Newbie

Porque si soy premium ya no me deja descargar más playlist, me dice que tengo que borrar de las que ya tengo descargadas para que se descarguen las nuevas?

AzgardSoto

Newbie

3740 Views

2 replies

0 likes

Premium
  • 3740 Views
  • 2 replies
  • 0 likes

I changed my account and I want all I had in the previous one

I changed my account and I need all my lists and favourites in my new user. What should I do?

Casual Listener

I changed my account and I need all my lists and favourites in my new user. What should I do?

karomalatini

Casual Listener

333 Views

2 replies

0 likes

Account
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! Lost mail and password :'(

Hello everybody I hope you find a solution for me. I'm french and I suscribed for 3 months today but I lost and the mail I entered wasn't good so I can't change my mail and I can't enter my account. PLEASE HELP ME. Thank you very much. (This is not m...

Casual Listener

Hello everybody I hope you find a solution for me. I'm french and I suscribed for 3 months today but I lost and the mail I entered wasn't good so I can't change my mail and I can't enter my account. ...

Rachidbouzou99

Casual Listener

563 Views

2 replies

0 likes

Account
Login
Subscription
  • 563 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción pago en efectivo

Cordial saludo.El día 6 de diciembre realice el pago en efectivo mediante el banco av villas de Colombia para obtener la suscripción de Spotify premiun, pero no se ha realizado la activación con éxito. La empresa socia SafetyPay me informa que el pag...

Newbie

Cordial saludo. El día 6 de diciembre realice el pago en efectivo mediante el banco av villas de Colombia para obtener la suscripción de Spotify premiun, pero no se ha realizado la activación con éx...

Madupa2716

Newbie

1034 Views

2 replies

0 likes

  • 1034 Views
  • 2 replies
  • 0 likes

Changing Username

It is extremely unsatisfying that my only two options to update my username are through closing my current account and using facebook. I do not use a facebook account due to safety & privacy concerns. When will spotify become more user friendly becau...

Visitor

It is extremely unsatisfying that my only two options to update my username are through closing my current account and using facebook.  I do not use a facebook account due to safety & privac...

Maxim

Spotify Star

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Ich kann kein Premium kaufen

Hallo, ich habe folgendes Problem: Ich kann mir einfach kein Spotify Premium kaufen, wenn ich das Angebot für 99ct kaufen möchte, werde ich zwar bis zur PayPal Seite weitergeleitet und kann mich dort auch einloggen usw. und schließlich kann ich auch ...

Casual Listener

Hallo,   ich habe folgendes Problem:   Ich kann mir einfach kein Spotify Premium kaufen, wenn ich das Angebot für 99ct kaufen möchte, werde ich zwar bis zur PayPal Seite weitergeleitet ...

Maxim

Spotify Star

7575 Views

8 replies

1 likes

Account
Premium
Subscription
  • 7575 Views
  • 8 replies
  • 1 likes

Premium for Family

It seems that I and my husband can not use the premiun for family at thE same time. If one is using the other get's kicked out automatically. How do I solve this? Any way to concatc the customer service?

Newbie

It seems that I and my husband can not use the premiun for family at thE same time. If one is using the other get's kicked out automatically. How do I solve this? Any way to concatc the customer serv...

Hubo

Community Legend

274 Views

1 replies

0 likes

Other
Premium
  • 274 Views
  • 1 replies
  • 0 likes

Como eu falo com um atendente dessa empresa?!?!

Pelo amor de Deus! Não sei onde posso falar com uma pessoa que possa me dar informações sobre meu plano familiar. Minha dúvida não está em nenhuma dessas opções que eles colocam achando que já resolveu o problema de todo mundo. E preciso falar com al...

Casual Listener

Pelo amor de Deus! Não sei onde posso falar com uma pessoa que possa me dar informações sobre meu plano familiar. Minha dúvida não está em nenhuma dessas opções que eles colocam achando que já resolv...

Bittencourt

Spotify Star

16788 Views

8 replies

5 likes

Account
Other
Premium
Security
Subscription
  • 16788 Views
  • 8 replies
  • 5 likes

Sign up for spotify with facebook doesn't work - error message

Hi all Unfortunately I can't sign up for spotify with facebook.No matter which device I use, I alway get the same error message "Oops! Something went wrong, please try again or check out our help areas" Did someone experience the same issue?I would r...

Casual Listener

Hi all   Unfortunately I can't sign up for spotify with facebook. No matter which device I use, I alway get the same error message "Oops! Something went wrong, please try again or check out o...

ItsJamesJ

Community Legend

2139 Views

3 replies

0 likes

Account
Login
Subscription
  • 2139 Views
  • 3 replies
  • 0 likes

Premium üye olamıyorum

Premium üye olmaya çalışıyorum kart bilgisi girmem gereken ekran gelmiyor aşağıda premiuma geç butonu çıkıyor ama yazmam gereken yerde yükleniyor işareti çıkıyor.Safari, chrome ve operadan denedim.Nasıl düzeltebilirim?

Newbie

Premium üye olmaya çalışıyorum kart bilgisi girmem gereken ekran gelmiyor aşağıda premiuma geç butonu çıkıyor ama yazmam gereken yerde yükleniyor işareti çıkıyor. Safari, chrome ve operadan denedim....

Hasanbb

Newbie

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kan inte avsluta min prenumeration

Kan inte avsluta mitt premium... Står att det ska finnas en knapp som heter "avsluta min prenumeration", men den finns icke när jag loggar in och trycker på prenumeration. Sjukt irriterande! Användarnamn "emelieoman"

Newbie

Kan inte avsluta mitt premium... Står att det ska finnas en knapp som heter "avsluta min prenumeration", men den finns icke när jag loggar in och trycker på prenumeration. Sjukt irriterande! Användar...

bripri

Casual Listener

1444 Views

3 replies

0 likes

Account
  • 1444 Views
  • 3 replies
  • 0 likes

Superuser Contribution Avsluta prenumeration

Gokväll, jag måste vara blind. Har försökt i flera dagar nu att hitta "knappen" under "prenumeration" som ska finnas för att avbryta min prenumeration. Jag ber, snälla, hjälp, SNART!!! Min ekonomi pallar inte att ni drar pengar av mig imorgon när jag...

Newbie

Gokväll, jag måste vara blind. Har försökt i flera dagar nu att hitta "knappen" under "prenumeration" som ska finnas för att avbryta min prenumeration.   Jag ber, snälla, hjälp, SNART!!! Min e...

bripri

Casual Listener

9693 Views

3 replies

4 likes

Subscription
  • 9693 Views
  • 3 replies
  • 4 likes

Switching to student discount -- very annoyed

I have been trying all day to switch from my premium (which I got the 3 months for 99 cents) and now I want to switch to a student account. I have tried many things unsuccessfully and am getting very frustrated. This should be an easy process and the...

Newbie

I have been trying all day to switch from my premium (which I got the 3 months for 99 cents) and now I want to switch to a student account. I have tried many things unsuccessfully and am getting very...

nyra

Newbie

825 Views

4 replies

5 likes

Account
Premium
Subscription
  • 825 Views
  • 4 replies
  • 5 likes

Superuser Contribution Reset my account

HI,I have been premium with Fido for several months and 1 month ago the account has been reset to free for no reason. I am on the 2 years Spotifiy promotion plan and should be able to access the premium account for free. I am usually connected with a...

Visitor

HI, I have been premium with Fido for several months and 1 month ago the account has been reset to free for no reason. I am on the 2 years Spotifiy promotion plan and should be able to access the pr...

MaryS

Roadie

408 Views

3 replies

0 likes

Account
Premium
Subscription
  • 408 Views
  • 3 replies
  • 0 likes