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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9845 Views
  • 3 replies
  • 9 likes
  • Security
  • 9845 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492359 Views
  • 981 replies
  • 111 likes
  • Account
  • 492359 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213526 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213526 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122475 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122475 Views
  • 72 replies
  • 12 likes

Can't sign up my daughter (family premium user)

Hi! I'm trying to sign up my daughter to Spotify so that I can invite her to our family account.She is not a Facebook user so we have tried to sign up with email. However after filling in all required fields and press ingRegister, nothing happens esc...

  • Casual Listener
  • Hi!   I'm trying to sign up my daughter to Spotify so that I can invite her to our family account. She is not a Facebook user so we have tried to sign up with email. However after f...
  • osornios
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
  • 379 Views
  • 3 replies
  • 0 likes

Refund request

Hi, I would like a refund request for my spotify account. I canceled my subscription today, but was billed today for the new month. Thank you.

  • Newbie
  • Hi, I would like a refund request for my spotify account. I canceled my subscription today, but was billed today for the new month.    Thank you.
  • Jazzlenique
  • Newbie
  • 911 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 911 Views
  • 10 replies
  • 0 likes

Solved!! track person using my spotify

hi, i've lost my phone quite a few months ago, but recently i've noticed someone kept using my spotify to play songs and also using the same phone model that i lost. issit possible to track down that **bleep**? if not, please help me do something abo...

  • Newbie
  • hi, i've lost my phone quite a few months ago, but recently i've noticed someone kept using my spotify to play songs and also using the same phone model that i lost. issit possible to track down that...
  • ruipgv
  • Music Fan
  • 72023 Views
  • 1 replies
  • 0 likes
  • Account
  • 72023 Views
  • 1 replies
  • 0 likes

Solved!! Spotify customer support sucks

I signed up for the free trial of Spotify a few months ago. I figured it was as advertised - a thirty day trial. Today I discover that Spotify has, in fact, been charging me for the service over the past few months, and this last payment overdrew me ...

  • Newbie
  • I signed up for the free trial of Spotify a few months ago. I figured it was as advertised - a thirty day trial. Today I discover that Spotify has, in fact, been charging me for the service over the ...
  • user-removed
  • Not applicable
  • 8188 Views
  • 57 replies
  • 13 likes
  • 8188 Views
  • 57 replies
  • 13 likes

Não consigo cancelar minha conta

Sou assinante do Premium e tentei cancelar, porem entrei em minha conta e ao clicar em ASSINATURA aparece a mensagem: "Não foi possível processar o pagamento da sua assinatura." porem o mesmo encontra-se em dia. De qualquer forma, não há opção para c...

  • Newbie
  • Sou assinante do Premium e tentei cancelar, porem entrei em minha conta e ao clicar em ASSINATURA aparece a mensagem: "Não foi possível processar o pagamento da sua assinatura." porem o mesmo en...
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! I'm being charged for a sunscription that I don't have.

I mistakenly signed up for Spotify Student. I thought that an email I received said Spotify Premium was $4.99 per month so I signed on and I filled out the credit card information and submitted it. Next, a page came up saying it needed to verify my s...

  • Casual Listener
  • I mistakenly signed up for Spotify Student. I thought that an email I received said Spotify Premium was $4.99 per month so I signed on and I filled out the credit card information and submitted it. N...
  • Yourgules2
  • Newbie
  • 1734 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 1734 Views
  • 7 replies
  • 0 likes

Login issues with Premium

Unable to login premium account from iPhone app. It works on android and iPad.Tried reinstalling app multiple times.Ever since I purchased premium this has been an issue.

  • Newbie
  • Unable to login premium account from iPhone app. It works on android and iPad. Tried reinstalling app multiple times. Ever since I purchased premium this has been an issue.
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

already part of a family subscription

I am trying to invite family members to my new family subscription, but when they go to accept the invite it says they are already part of this or another family subscription. They are not. What is happening?

  • Newbie
  • I am trying to invite family members to my new family subscription, but when they go to accept the invite it says they are already part of this or another family subscription.  They are not.&nbs...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Sorting on iphone

Hello, I recently created a new account and am using the Family Premium Plan.I have a problem with the sorting of my playlist for some reason.On my Mac I can sort my playlist as I like (by recently added), but on my phone every time I sort my playlis...

  • Newbie
  • Hello,  I recently created a new account and am using the Family Premium Plan. I have a problem with the sorting of my playlist for some reason. On my Mac I can sort my playlist as I like (by...
  • 1198281434
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Age limit with Family Premium?

We added Family Premium so that our child (10 years old) could use Spotify. But still it says she is too young. What's the age limit for Family Premium? I can't find any information on this in Spotify web pages.

  • Casual Listener
  • We added Family Premium so that our child (10 years old) could use Spotify. But still it says she is too young. What's the age limit for Family Premium? I can't find any information on this in Spotif...
  • AiriVesikko
  • Newbie
  • 2534 Views
  • 4 replies
  • 0 likes
  • 2534 Views
  • 4 replies
  • 0 likes

Playlists

I got a question - why when I enter to "World" or "Poland" and any other playlist TOP 50 I got this view?

  • Visitor
  • I got a question - why when I enter to "World" or "Poland" and any other playlist TOP 50 I got this view?
  • Hubo
  • Community Legend
  • 273 Views
  • 5 replies
  • 0 likes
  • Account
  • 273 Views
  • 5 replies
  • 0 likes

Country settings cannot be changed unless you start a subcription

I got a 12 month promo code that is only available in TR. We would like to use it on a FR account (which results in error). When I contacted support, they said that I should update my country settings via updating my subcription by adding a payment.T...

  • Casual Listener
  • I got a 12 month promo code that is only available in TR. We would like to use it on a FR account (which results in error). When I contacted support, they said that I should update my country setting...
  • forsvinnen
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 323 Views
  • 2 replies
  • 0 likes

Spotify, what are you doing about this latest security breach?

http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/ I woke up to find an email this morning at 1:44am ET that somebody had changed my email address to one that clearly was not mi...

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  • Newbie
  • http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/   I woke up to find an email this morning at 1:44am ET that somebody...
  • _scott
  • Casual Listener
  • 755 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 755 Views
  • 7 replies
  • 0 likes

you have taken money from me and i want it back

In February, I canceled my spotify account. But they have taken money from my bank account now for 4 months. I have not used spotify that time and I want to back up my money

  • Newbie
  • In February, I canceled my spotify account. But they have taken money from my bank account now for 4 months. I have not used spotify that time and I want to back up my money
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Other
  • 191 Views
  • 1 replies
  • 0 likes

payment

i noticed the past couple months, i've been getting charged twice for my subscription. it takes 9.99 out one day and then a couple days later i get another charge for 9.99.

  • Newbie
  • i noticed the past couple months, i've been getting charged twice for my subscription. it takes 9.99 out one day and then a couple days later i get another charge for 9.99. 
  • Hubo
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Log in glitch

Recently I logged out of my account and when I tried to "log in" not "create a account" the bar said, " log in failed, account already made woth this email. What can I do?

  • Casual Listener
  • Recently I logged out of my account and when I tried to "log in" not "create a account" the bar said, " log in failed, account already made woth this email. What can I do?
  • Hubo
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

HELP, can't login after deleting Facebook account

Hi all, I have Spotify premium account and I used my facebook account to log in.Some weeks ago I decided to delete my facebook account, unfortunately not having my Spotify account in mind. Now I can't log in to my Spotify account anymore, since my Fa...

  • Casual Listener
  • Hi all,   I have Spotify premium account and I used my facebook account to log in. Some weeks ago I decided to delete my facebook account, unfortunately not having&nb...
  • sebbi1
  • Casual Listener
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Trying to login but keep getting msg this email already linked to an account.

(Premium account) I've recently changed my password. I then tried to log in on my iPad but I get the message that "this email already linked to an account" Which of course I'm aware of. How do I fix this. I do have two android boxs with VPNs but they...

  • Newbie
  • (Premium account) I've recently changed my password. I then tried to log in on my iPad but I get the message that "this email already linked to an account" Which of course I'm aware of. How do I fix ...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Login
  • 279 Views
  • 1 replies
  • 0 likes

Log in glitch

Recently I logged out by accident and upon return of loggin in on the "log in" not "create account" I got hit with "Error you have already created an count with this email." Please help me

  • Casual Listener
  • Recently I logged out by accident and upon return of loggin in on the "log in" not "create account" I got hit with "Error you have already created an count with this email." Please help me
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Login
  • 248 Views
  • 1 replies
  • 0 likes

Won't get past login on ver 1.0.54.1079.g3809528e

This version [ 1.0.54.1079.g3809528e ] installed today per my Win 7 Control Panel. Have not been able to log in since yesterday. I get the login screen and I DO know my login name and password but, when I click on the green login button, nothing happ...

  • Casual Listener
  • This version [ 1.0.54.1079.g3809528e ] installed today per my Win 7 Control Panel. Have not been able to log in since yesterday. I get the login screen and I DO know my login name and password but, w...
  • bruceh60
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • Login
  • 326 Views
  • 2 replies
  • 0 likes